Perhaps things have changed with the passage of time but we've had an outstanding experience thus…read morefar with Hearth and Patio. This is the third time in 25 years of living in the Knoxville area that a vendor has cautioned that I was spending money unnecessarily. I was getting quotes to replace a fireplace since the chase itself was being replaced. Market testing and online research made it easy to identify proposals which were not feasible or as much as 50% above current market pricing. Eric and team were the only ones who asked why I wanted to replace a perfectly good existing fireplace. A little steel wool and high temperature paint is all they suggested. They also identified a potential fire risk hidden during original construction by the current chase. We received a mentoring on some low cost DIY safety modifications. More feedback in the future after the fireplace glass doors we purchased are installed. We purchased much more attractive and robust doors from Eric for pricing comparable to what others quoted as part of an unnecessary fireplace replacement. Final comment on the review below about waiting months for a replacement part; many customers are having similar experiences at car dealerships. After 37 years of dealing with supply chain issues in automotive manufacturing I can attest it may well be beyond the vendors control in today's world. Frustrating but a fact of life these days.

My husband and I ordered a ventless gas fireplace last winter. It worked really well. One day a…read morecouple of months ago, our fireplace would not ignite. We called Eric at Hearth & Patio. He had me email the details of what was happening. He called in my warranty information, ordered the parts that were needed and had Randy out quickly to repair the components. Our fireplace is now working great! During this whole process, Eric and Randy were beyond professional and were always extremely responsive. We cannot thank them enough for getting our fireplace working again!

Matthew at the store is the man! Super customer friendly folks took a delivery for me and let me…read morepick it up at the business free of charge. Cool store with everything you might need. I will definitely go to them for future needs!

Thank you Matthew and Adam for A+ customer service.. Dropped off my John Deere mower for service…read moreand blade sharpening. Was finished in less then 24hrs, cost was better then anyone in the area and they even washed it for me. I would recommend them to everyone.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

So nice and friendly!! We ended up purchasing our building at R&R after shopping around for months!…read moreThey were up front about pricing and the building was delivered as promised. Also, the office mascot was pretty cute!

I was able to purchase a storage building without feeling pressured or rushed. I dealt with a young…read more man named Cade. Cade was very pleasant and professional. He was able to answer or get me answers on every question I had and made the buying experience so easy. I would highly recommend Cade and the rest of the Staff at R & R Buildings on Chapman Hwy.

Been doing business with Witt for 20 years. They Always stand behind the material they sell. Good…read moreselection of products and convenient location. If you need a whole lumber package or just a 2x4 they are your store.

Beware of doing business with this company. Bad quality company , check your lumber before they…read moredrop it off. What that mean is they will give you mold and bad quality lumber to you first and whenever come to return they make profit on both side . I ordered some lumber from this company and when I return it they short me at least 10+ pieces and told me "that's what warehouse dispatch report to them . They will also tell you , we have to make sure these lumber are not mold and resalable. Store manager Dont care about you doing business with them or not. I will never do business with this poorly company again.

I have been buying my furniture at Clayton's since the early 90's as have many of my family members…read moreand friends. Their knowledge and customized service is the best in east Tennessee. Family owned and customized since the early 80's. You do not come across companies this anymore. They truly care tI make their customer happy. This is reflected in the follow up. Not just a buy and forgotten...Clayton Furniture has a customer value process that creates customer retention which drives return business. Probably why they have been in business for almost 50 years. Not a big box corporate sale to the consumer, it is a personal touch and will always be my choice.

My aunt and uncle and I went in to look for headboards beautiful furniture way over priced and the…read moregentleman working by himself today was having a conversation with a couple and walked right passed us and didn't say hold on a second I'm with customers and ask if we needed help he finally asked us as we were walking out kind of rude didn't get his name! He said he was working by himself but still not an excuse!

I had a refrigerator repair and my oven went out. I had them fix both. They were quite nice, quick,…read moreand professional. I thought their charges were reasonable. I will use them again.

I don't even understand how these people can stay in business! I waited for a repairman for 3 weeks…read moreon the day they finally scheduled an appointment I called them to confirm before I drove across town. Yes they would be there. Didn't show, didn't call, wouldn't answer when I called them...,so I go there...no explanation, just says "sorry " jerks waisted my day! Weeks of my time! Way too much of my patience! I recommend you run away from their shady asses! I would give them a negative number of stars but this app won't allow me to!

Donetta has the Best customer service around. They helped me with my Lazy Boy sofa selection!…read more You will not be disappointed.

I purchased a washer and dryer from Harvey's in October. My washer is no longer working. I have…read morecontacted them twice and was told that they were contacting the speed queen repair man. It's been over a week and I've not been contacted by anyone. What a disappointment. As much as I like to support small business I should have just headed down to Home Depot or Lowe's.