Our experience at The Oak Barrel in Eagle, lengthily but worth reading.
It was last Wednesday when we met some friends to go see the new Scheels and afterwards decided to go have Dinner. Our friends live on the far West side of Eagle and we live in Kuna. Even though there were a lot of restaurants that we could have gone to, which were closer to us, we decided to drive through rush hour traffic just to go to The Oak Barrel. This was due to the fact that we have been there numerous times and we liked the food they served.
Upon meeting at the restaurant around 6:15 PM, we choose to sit in the front part where they had booths. We were seated and ordered drinks. After a while we ordered our dinner, one of them being a "Medium Well to Well Hamburger".
This is when the problem started. It took about 45 minutes to get served, (they were not busy), when the food was delivered, I ordered rice instead of a salad with my meal and it came with the salad no rice. My friend cut her hamburger, the inside was pink. She notified the waitress about being pink inside, the waitress took offense to it and stated that it was not pink. Another female came over and asked what was going on without introducing herself to us. She proceeded to argue about the condition of the food and agreed with the waitress. When we asked to take it back and bring a well done hamburger she took it with a bad attitude. We were out of our drinks and the waitress passed us by numerous times without asking if we wanted more. After being passed by again, I got up and asked our waitress if we could get more drinks. When the waitress returned with the hamburger it was the same one that was cut in half and looked like they just threw the meat back on the grill for a while longer. The waitress stated they do not serve pink hamburgers and was very argumentative.
We ate our dinner, and when the bill arrived we both decided that the service was so terrible that we were not going to leave a tip. I wrote a comment on the credit card receipt stating terrible service, my friend wrote something on his statement as well.
We got up, left and went out into the parking lot to say our good buys and go home. It was at that time that the woman, who did not introduce herself to us at the table, came outside and started to follow us to our car. She then introduced herself as the "General Manager" and started to complain that we left no tip for her waitress. I informed her that her employee was terrible, brought my dinner without the rice I asked for, and never asked us if we wanted more drinks, I had to ask her. This exchange of words went on for about 5-8 minutes before she left stating that her waitress was afraid of us and she was inside crying. We were barred from the restaurant.
In my whole life I never had a "General Manager" come out to the parking lot to argue with the clients. "THIS WAS THE WORST SERVICE WE HAVE EVER RECEIVED".
Thank you for taking the time to read this but I thought you should know how the management treats clients. read more