I decided to replace the wiper blades for our Audi A5 and purchased it @ O'Reilly Auto Parts since it says that it's free installation and $12 off if you purchase a pair. Purchased the rain-x Rugged XL. First it was the female customer service personnel tried to install it but she had hard time installing it so she went and ask for the other staff, Oscar (that's what I was told his name whenI asked his male colleague his name was). Oscar had a hard time of installing the wiper blades so the female colleague called the other male staff to help out installing the wiper blades. It took 10-15 mins of installing just the drivers side. When Oscar tried to replace the passenger side, he asked me to bring the wipers down but I explained to him that wipers cannot go all the way up if it's down and it's harder to replace unless it's it's set on "service mode" He keep insisting to put it down and I kept telling him it will be harder so he told me that I have to do it myself if I won't bring the wipers down which is really harder unless it's on service mode. So I did it myself and it took 3-5 mins while it's in "service mode" I wish O'Reilly Auto Parts Paradise Valley Road needs all staff in training not just in replacing wipers since website states that it's "free installation". I've worked with customer service on my 23 plus years in the military before retirement and Oscar needs some help in proper way of customers service interaction. Btw, I am not asking "but" last time I checked "smile" or eye contact is free and inviting for customers upon entering the store. read more

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Patricia at O'Reilly's on Paradise Valley Road refuse to replace a $280 mass flow sensor with a lifetime warranty guarantee!!! Bad Business Practices O'Reilly automotive Store 2647 read more

Riley's customer service is a total flop. You call, and they either ghost you completely or, worse, pick up just to hang up abruptly--leaving you staring at your phone in disbelief. Tried three times today, same nonsense. It's rude, unprofessional, and makes you question why they'd ever bottle a thing. Avoid calling unless you're into frustration therapy--stick to email if they even reply. One star, hands down. What a waste of minutes. read more

Paradise Valley Road. Came in today for wiper blades. Lots of parking in front. Nice & clean store. "Esteban" was OUTSTANDING. He looked up the info needed for my vehicle. Helped me out with checking for a good product. Which I really appreciated. He has the best customer service. I also picked up a detailer spray. Great visit today. Thanks. Salute. read more

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Been going here for over 20 years now. I live in the area so it's convenient store for me and they seem to always have what I need. They've also helped my gf out a few times and helped her with her car. The team at O'Reillys are friendly, knowledgeable and good at what they do. Ricardo took care of us today and he handle everything with great customer service. On to the next 20 years here. read more

Staff is very rude and I knew I had a bad battery but they won't sell me any batteries ! Staff said my alternator is bad not the battery . No car knowledge at all ! read more

BEWARE, spoken warranties are not what are stated on your receipts. They use this sales technique to promote their products. When you try to return the item is when they tell you to read your receipt and don't acknowledge what was verbally said. They get upset with the customer, they throw each other under the bus blaming one another and your left with no warranty and bad customer service! I felt i was speaking to person off the street with no professionalism. Worse part is that I'm a long term customer and feel that their treatment of my situation was handled wrong. read more

Sunday 3/3/24 @ 11:45 am (ish) Watched and waited while an employee performed a battery test for another customer. After he finished and was walking in, I politely asked if I could get the same test. He said no because it was lightly drizzling and the rest unit was warm. ‍ ¯\_(ツ)_/¯ Please do/be better. read more

patricia was extremely rude and was no help at all, I went in the store to get something i needed that was told by another orilleys that this other location had it and she claimed that they didn't and was very rude and hostile about it. Place needs better staff if i could i would rate this place a ZERO. read more

I came in not knowing anything about my car and Ricardo and Emmanuel both was such a great help. Def recommend coming to this Oriellys.

I just had the best experience today. Most women do not enjoy going to auto parts stores, it can be intimidating and you don't want to look stupid. Like men shopping for groceries. The staff in there were helpful and made it easy. They even went the extra mile to help with the installation. Even the patrons (standing in line) were just as friendly. They all knew each other and I felt very welcomed. It's a funny thing to say about an auto parts store, however they are my go to store from now on! read more

Andrea and Antonio were the best! They helped me get what I needed quick. It was great talking to them. They were both so very nice and helpful. read more

Said I wanted to order a part so I can pick up later at 4:30 guy left me on hold for 16 min I'll just order elsewhere just needed one read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Spring Valley, California

I would like to Thank Alberto for all his help today! Alberto was friendly, professional, and made the transaction stress free. I would highly recommend other people coming to this O'Reilly branch because the customer service is on point! read more

The people here are awesome. Alberto and Laurence were super helpful in getting my battery terminal fixed and gave me some great tips that really made my day much better. Thanks gentleman !!! read more

Called a day prior to confirm they have an OBD 1 Reader for their free check engine light diagnosis. Most places only have an OBD 2 Was told on the phone that they do have an OBD 1 reader. The guy even mentioned they check cars back into the 1960's. However upon asking about it when I went in person was told they don't have it? Odd. I would hope that the staff wasn't lying because they didn't feel like doing the check. Don't waste your time at this location. The manager on duty even mentioned they only do readings as far back as 1996. So who lied? Get your act together guys. Only called ahead to ask so I wouldn't waste my time. And yes, it was the correct location that I called. read more

I have been to this location so many times it is a hidden gem in Spring Valley. Everyone has always been so helpful and reliable with their automotive parts knowledge. I've had my battery changed, wind shield wipers changed etc and assessment on other issues with my 1999 Honda Accord. My car is old and I've been to tons of places over the years for assistance with my repairs and the service here is by far my favorite. Also shout out to Lawrence for being so great at his job thanks again! read more

Horrible service and extremely rude staff. Had no knowledge of parts and was passed around for answers. Go to a different store.

I love O'Reilly's, but this place got the thumbs down tonight. The "Manager" Isaiah while rude and condescending during my visit, also sold me the wrong part. When I called the store, I got him again, same attitude and he hung up during the call. I went to the store in person to make sure the correct part would be ordered (with a different rep) Isaiah continued to interject into our conversation, more attitude (However I was louder than him in person) He said he always has a problem with older black men (obviously he is the common demenator!) And EXTREMELY racist comment , no matter he is black himself. Isaiah promptly gave me the corporate number. Thanks I'll get their take on the comments ASAP read more

We had the best experience at this store. The store manager, Don Beto was very helpful and was knowledgeable about the items we needed. He went over the top and even installed our wiper blades. Our family feels safe while driving in the rain read more

I needed help installing my headlamp. Most places have turned me away because they said it was too much work (Autozone and Walmart). But... Victor from this O'Reilly's went above and helped to install the lightbulb. I really appreciate his tenacity when he faced a challenge with my vehicle, he was committed to provide me with great customer service and he was more than successful. read more

The employees here are the best, I have need help twice in the last 30 days and no man around to help. These guys don't even bat an eye and offer there assistance to help you install easy items to your vehicle. I love this location. read more

I will always choose O'Reilly but can you company hire people with customer service skills and that have a knowledge of auto parts and cars

Isaiah's customer service is top notch. Came to replace my vehicle's bulbs and he was very accommodating.

Thank you for disrespecting the use of personal information customers provide you with. I feel disrespected and harassed and will never recommend this auto parts to anybody. Sunday morning I was in to buy a new battery for my car between 11:30 am to 12 pm. I was helped by someone who seemed honest and genuine. He made my experience very easy and fast. I was in and out very quickly and was told that if I took back my old battery I could get 15$ refunded from the new battery. I walked away satisfied and happy. However, I was later surprised to know that while I was at work, the employees took the liberty of looking up my parent's information and abusing that information to their amusement. They called the telephone number under my father's name and had the audacity to ask about my relationship status, make a comment about my personal appearance, and even go as far as asking if they could have my personal cell phone number. A true lack of professionalism and am sad to say that after so many years of our business, that these are the type of people O'Reilly's hires. read more

The customer service here SUCKS!!!!!!! Ghetto azz, lazy employees who swear they know anything about cars. All the times I've been here, I've never had anyone ask me if I needed help. They also make you dump your used motor oil by yourself....I didn't care thou, because I just left my trash there....HA HA HA!!!!! Pick up my trash you lazy bastards!!!! Bottom line: Go to Auto Zone down the street at the Sweatwater Shopping center for much better service. read more

plane and simple, this place is awful. I have been here maybe 5 times and 4 of those times was to try and get my money back on A "Special order". I waited over a month for a clutch disk I ordered only to keep getting the run around. My last time visiting Kragen was for some 3 dollar parking light bulbs that autozone were out of. I ended up waiting in line for close to 15 minutes while the cashier hit on the girl at his register. When finally another employee opened up a second register he took the customer in the back of the line. The next guy in line must have been close to 70 and looked like he was going to collapse from standing so long but the cashier didn't seem to care. If you live in Spring Valley just save yourself some grief and hit up AutoZone. read more

I swear I'm at O'Reilly's way too much!!! Never-the-less, I am never disappointed with the customer service, price, or selection. Rogelio you are such an amazing person, inside and out. You truly show concern for your customers. Thank you for your excellent customer service. I've bought anything from synthetic oil to coolant, indicator lights, air freshener, and audio cables. It is truly your one stop shop for your vehicle, thanks again boys!! read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Spring Valley, California

I would give this Store a negative rating if that was possible. I entered the store when there were no other customers and two employees at the front neither of who of greeted me, both continue to answer the calls and never asked me if I needed help I went up to the counter and I acted as if I wasn't there. Horrible customer service. I eventually put myself down and walked out of the store. read more

This place is amazing, they have great customer service. They always offer to help out. The person who helped me was super nice, thanks Gwen! Will definitely return for my oil services here. Definitely recommend it read more

Today I needed to buy a new battery to fix my car's starting problems. I met an incredible employee named Alberto. He's the nicest guy you'll ever meet. If you get the privilege to be served by this individual please offer him the upmost respect or I'll find you. Lol x). Thanks Alberto! read more

worst customer service Josh help me last night made a order to ship from the location 2 location few miles he assumed i can just walk and go pick it up, so I requested him to order it and get it delivered to there store in worthington st / Paradise valley rd. si he went on to order it and ask me if I wanted to pay I told him I preferred to pay when I pick up to make sure it's the part I need, he stated they preferred if I paid first! so I made it real clear that I would pay when I picked my part today in the mornin. so I confirm a time to pickup at 0800-0830 he had an like an attitude cause I didn't choose to pay at the time. today I went to picked my parts and he did not order my part I made it at the end of the my work day so I could fix my car bow I have to wait another day worst experience ever. but manny took care of it today with great customer service he was able to order the part. read more

My headlight was out, so I went here to get a new headlight. I had no idea how to replace my headlight and Edgar was nice enough to replace it for me. He is a lifesaver! This place has great customer service! I've bought windshield wipers here before too, and they replaced them for me. read more

This is complete BS store stays open to 10pm I get there at 9 as the guys closing the door and locking it! People do work late man damn traffic made me later or would've made it! Why say 10 in here when they closed doors at 9! Idiots already order wrong part twice! Now I can't get it and auto zone blows they don't sale shit or special order nothing in spring valley! read more

I would never go back to this branch, Laurence, one of the staff has poor customer service and not helpful.

I've lived in this neighborhood long enough know how many times this place has been remodeled, including the staff. The one thing that's constant is their RUDE CUSTOMER SERVICE. It took three trips to get the correct replacement for my head light from someone who obviously decided he was going to be rude as soon as I walked in the door. Trip 1: Thought I broke the ice because I got a smile and a good conversation out of this guy. Oops! Sold me the wrong head light. Trip 2: Asks me high or low beam (something he didn't do the first time), came out to my car to confirm and proceeded to sell me the wrong light AGAIN. Trip 3: Smart enough not to drive all the way home this time. Showed him once again that it was the WRONG PART, at which time he tried to blame me. HE'S the parts man and HE did come out to my car to confirm the part before he sold it to me. Hear that? That's the sound of their rude reputation reestablishing itself. Once again, and it's a shame, that I have to drive out of my neighborhood to get good customer service. I like to spend my money at businesses that appreciate my supporting their paychecks. read more

The guys at O'Reilly are great! My motorcycle unexpectedly died on me right next to O'Reilly and they charged my battery with great service and attitude. I was a good distance away from home....I owe them one. I would definitely go back there for my future auto/motorcycle needs..... read more

I came in here one evening to get some oil for my car, I have never been treated so rudely by a customer service personal before when I go to an auto parts store! The guy Jeffery behind the counter was no help, I let him know that I drive a lot of miles each week so I needed something for the high miles, and an older car.. I was kindly informed that none of that mattered!! I was in shocked, me being a women who knows very little about car maintenance even knew that I needed a better performance oil to keep the engine in good shape! I needed the oil, it took me a few more minutes but I was able to find the oil I needed on my own, paid, and left...I will go to an O'Relly's again, I will just drive the extra mile to Pep boys, or Auto Zone! read more

OUTSTANDING CUSTOMER SERVICE!! I went there 2 different times yesterday and received amazing customer service. The staff is friendly and helpful, and great at what they do. Thank you for all your help! read more

Very friendly, knowledgeable, and professional staff. This location has saved me a lot of time and energy for many years. They answer their phone, and are very knowledgeable and responsive. When I order parts, they go the extra mile, and text me when they arrive so that I can pick them up and finish my job without delay. read more