Customer service is unprofessional and rude. I was in there with one other customer, three employees and not busy. This women checks this man out and I'm right behind him, as soon as he leaves , she walks away, not saying "I'll be right with you, be right back" she just left, went to drink her Starbucks, talks to a girl in the back and I'm like "can I check out???" - not even a sorry, she just comes ring me up. There are many people needing jobs, if u don't like your "customer service job" please leave! read more

I walked in with a 10 year old car battery and said it seemed like the battery was dead and probably needed a new one. They hooked it up to their testing device and told me the battery was good and fully charged. After taking it in to a mechanic I can tell you for certain the battery was not holding a charge and I just needed to buy a new battery. But since auto one tested it and said it was good, I ended up paying 2x the amount of a battery because I had the mechanic testing everything else. I would have bought a new battery from auto zone. But now after this experience I'll never go back to them for anything. read more

I was told a product or $30 and was charged seven dollars more for it bought a Bulb for a signal light, and according to the employee, no one knew how to put it in they couldn't help me . read more

Just went here and got service for the first time. Emanuel was truly phenomenal going above and beyond to help us understand our low engine oil situation alongside our windshield wipers. If your gonna go here, ask for Emanuel!! read more

So if i come back with the product and my receipt visible that i haven't used it and all i get is attitude and no help. Ill make sure to not come back to the rude employees that reside here. read more

Items are misplaced and mispriced throughout the store. Stocks should do a better job of placing products in the right location.

I just want to give a shout out to the manager. His name is Walter. He is a man of integrity. I'm serious, like he could've just been like just get this, but he just was really honest about the situation. He was not kept the item he was honest about the situation, and I really appreciate that so I want to give him a shout out for his integrity and being honest thank you, AutoZone. read more

Auto Zone - Auto Parts & Supplies Near Me - Spring Valley, California

I had went to the autozone in PH they sent me to sweetwater because they didn't have my battery in stock when I arrive to sweetwater autozone I was greeted by this nice lady then a guy with a grey shirt attended me I believe (Robert was his name) didn't say hello didn't have no good customer service at all he then looks at my battery sees that they have plenty in stock but since it was a different model but same everything else he then proceeded to say that he never seen that battery in his life he then calls another autozone and was told by that autozone that there's three different models the one I had another with a different handle and no handle at all mind you I have warranty and everything is matching he was just being unprofessional the lady next to him should be the one in charge because even she said what's the problem then I hope she doesn't lose her job for speaking up will never return to this autozone . read more

2:00 pm Update: I spoke to the manager Walter and he is well aware of the community he is serving and would like us to know that he wants to provide service that is respectful and makes us feel comfortable. I let him know that underlying bias is something we as African Americans feel a lot from the Latinx community and I will be calling it out from now on. Walter said he was in a program at City College where they are combining Black and Latinx studies for the purpose of unity. I will be meeting with Walter on an ongoing basis and seeing to it that his staff is providing the utmost costumer experience to the community that he is serving. *************************************** 1:00 pm Customer service was horrible. It was so bad, I would say the staff in there were being micro-aggressive toward my son and myself. We ended up walking out after the Hispanic girl told us to see the guy in the front. Then the guy kept questioning what my vehicle model was, even though I kept telling him the information. Finally after he refused to believe us, we went to get my registration information. We came back in, he left. The girl was at the front. She was asking us what we needed, when I said we already started the conversation with the guy, she got a nasty attitude and refused to go get him, and proceeded to say he was busy and couldn't help us anymore. Then she rudely said can I help you or not? Slamming her hand on the counter, rolling her eyes and her head making aggressive body gestures. This was uncalled for. The guy originally helping us made it seem like he wasn't trying to help us. When I originally asked her, she pointed us to him. Then he disappeared and she gave the impression that she didn't want to help us. When I asked her why she didn't help us in the first place, she said in a rude tone that she was busy. Long story short they did not want to help us. I felt like I was Black down South dealing with white people. Instead I was Black in California dealing with micro-aggression from Hispanics. We walked out. I went to O'Reilly's up the street. They had great customer service. I will never go to that Auto Zone again and I will recommend the rest of Black San Diego to Boycott them! If you Auto Zone on Paradise Valley Road, don't want to be accused of being micro-aggressive toward African Americans, then you better tell your staff to have better customer service. I'm going to post this all over social media and in The San Diego Voice and Viewpoint. read more

Diego's an mvp!!!! He was so so kind and helpful showing me how to check my coolant. He explained my car and things to look out for so clearly, I genuinely felt so refreshed after that interaction!! Another girl who works there was very helpful in picking coolant and getting Diego's help too, I just didn't get her name, but if I did I would shout her out too!! Thank you Diego!!! read more

Shout Out to Ernesto for helping me with my headlights , unfortunately I found out all four were out . read more

Auto Zone - Light bulb - Auto Parts & Supplies Near Me - Spring Valley, California

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I just went in to check if they can check my car for check engine light and the employee Kevin at the counter, told me that they have the service but they don't have the machine. Meanwhile, behind him they have machines in display. Also, the service is posted all around the store. If you're not gonna offer this service, please take the posters down. This is very bad service. read more

Why let a mechanic do what you can do for a fraction of the cost? Exactly. I have been frequenting this Auto Zone ever since I have lived in the Spring Valley area. That would be 20 plus years. I have saved hundreds of dollars changing air filters, headlights, windshield wiper blades and engine batteries. Trust me. I am no mechanic. Nor do I pretend to be. I got a mechanic and when things are serious. I take my car to him. But for the minor stuff. I can handle it with Auto Zone's help. Always willing to help when I am there. I never have any issues finding anything or asking any general car questions. This Auto Zone has my back. Buy your car needs here. read more

My mom and I did find the battery here for her van but somewhat there was a miscommunication with a cashier she told me that she won't charge me if I bring the old battery and I told her I did and it's in my car, she did not offer me if I needed help to get it because it's heavy I can't carry it, so she still charged me, I told her I need help to carry the new battery and to get the old battery, the guy who helped us was somewhat "rude" saying "next time call us! We're just doing this as a courtesy " just to end this and not to have conflict I just said thank you as it seems I owe him a lot for doing it. I was so tired and sleepy from work and you encountered such this kind of people. read more

Miguel was very helpful. It was my first time and he helped me change my cabin filter and my windshield wipers definitely recommend. He did it fast and he was very nice. read more

2 stars because the customer service here is great. But damn it, I can never get the correct part from you guys. From purge valves, to canister valves, to brakes, to oil filters, I've always had to make a trip to another store to get the correct part. I live super close but have to make a trip to To a different city to get help! Last time you guys couldn't find a warranty for me and when I went to a store in Chula Vista they found it with no problem. Again, the customer service here is great, but if you want to drain your motor oil and found out you don't have the right oil filter and have to get a ride to get the correct one, come here! FML! read more

The parts manager was extremely rude . i didn't get HER name but im sure if you visit this location you'll see the rudest person in their is who i'm talking about . if you don't like your job don't work there ! read more

Today went back to get some air filters for my 2 cars and a manager name Nic help me get 2 of them and his staff help to and I want to say thank you. It was a better service then 2 days ago read more

Candido! He was extremely nice and professional when he helped me get my alternator tested and shared a bunch of knowledge with me. He even went ahead and tested my battery and starter! Everything checked out good! read more

Auto Zone - Autozone employee - Auto Parts & Supplies Near Me - Spring Valley, California

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Kevin assisted me with purchasing a car battery on 11/22/23. He was very helpful and professional. Thankful that he was able to help me install it in my vehicle. Great speedy service, staff are knowledgeable and have great customer service skills. I would highly recommend this location. I will be back for any other services or parts needed in the future. Thank you Kevin D. read more

My car has the old J hook wipers and I honestly didn't know how to change them but Diego was kind enough to help me out and gave me tips on how to change it next time. read more

Wanted to give a shout out to the store manager Walter for excellent services and for going above and beyond his duty by replacing my dead battery in heat. His attention to details to make sure the job was done correctly was immaculate. Thank you Walter for hooking it up. Definitely will recommend to anyone. read more

I was about ready to go to O'Reilly but the contact by phone wasn't very pleasant when I spoke to him so I called my nearby Autozone. These guys were friendly and helpful. I asked if they would help me install my battery and they said yes without hesitation!! I purchased my battery and Miguel D (I think that was his last initial) helped me out. He was very patient and friendly. I asked him several questions and he answered them all. He even helped me with added items I didn't plan on purchasing right away. He also offered to help with the installation of the battery, which was AWESOME! He replaced it fairly quickly and I was on my way! Great, fast, reliable service!! Will def return! Thanks guys! read more

Thank you for the help guys best customer service around and very knowledgeable!!! I was having trouble finding the part I was looking for and you guy's pointed me in the right direction also help me put it on thanks a million read more

I just want to thank Christian H. For helping me get correct wipers for my Kia and then putting them on for me! He's a great asset to your store. Great attitude and very helpful. read more

I been going her for years ALL the Staffs so respectfully & helpful! I got lucky to meet CANDIDO today and he helped me out and was so quick with everything ! The only auto zone I'll go to read more

My battery was giving me issues so I went in to charge my battery at AutoZone. They didn't explain too much about my battery and after charging it and putting it back in my car it still wouldn't start my car. So after going back to the store, I bought a new battery. Candido was the guy who helped me and he was very helpful and even tried to find my warranty on my dead battery to save me money. Although I couldn't get the warranty info because the previous owner bought the battery, I appreciated him bringing it to my attention and attempting to look for it anyway. He helped me put my new battery in my car and made sure it worked before he went back in the store. Most places when you ask for their help make you feel like you're bothering them and they usually have an attitude and do the bare minimum as far as customer service goes. read more

Came to change my batter and thx to Danny he was a very nice guy that help us with all we needed ...

This place sucks. Worst AutoZone on the planet...customer service Is non-existent for this location. Even the manager had no sense of customer service. I have no idea why the employees have a job still... read more

I came in looking for an air filter for my car. Not knowing how it looked like or where it is. A friendly man came to help me out and checked with the computer of which air filter fits best with my car. I didn't know what kind of model my car was, so he stepped outside with me and helped me figure out what brand it was as well as taking out my old air filter! He then proceeded to help me buy the new air filter in the shop and afterwards showed me how to replace the air filter and put it in for me. That made my day, if I ever need help again. I'll be sure to look for him because he was the friendliest guy ever! I didn't catch his name, but I'll make sure to when I come back again. read more

I came in this location the other day for a headlight-bulb; Walter was so receptive and helpful in helping me find the right bulb for my Honda CR-V. As soon as I got there he went out of his way to make sure I was able to put in the new bulb in the headlight. It was kind of tricky, he had to disassemble the headlight in order to put in the new bulb. He was so calm and collective and not rude like other auto parts store I've gone in the past. He also happened to be the store-manager. Thank you Walter Robles!! Keep up the great customer service and great job!!! read more

Although they didn't have both parts that I came in looking for, but Miguel was able to be just AS reliable as if they did have them in stock by double checking if there was anything in the back FIRST! And then checking other locations that had the item. Thank you sir!!! read more

Candido and Alex, were awesome and professional! They helped my daughter and I change out a dead battery in my daughter's car. We don't know much about cars. They were very patient and knowledgeable. If you need help, these guys are great! I will be going there again if I need something for my car. Thank you for your wonderful service. read more

Best costumer service I have ever received! They were so kind to give me a great deal on my battery replacement. Gaby was very fast to replace my battery & really nice! I highly recommend this location! read more

Candido was amazing as soon as I walked in he called me up to his register helped me with my purchase and even helped me save on a bundle. Great customer service ! Great job Candido we need more ppl like him he even helped me carry what I bought to my car ! Please ask for him when you into this autozone !! read more

Went in looking for a coolant sensor and Luis would not give up to find the sensor to match my part. Luis gave exceptional customer service and with the talented help of Auriz, we were able to find my part (that I ended up not needing LOL) Many autozone employees fail to give customer service and/or just give up with no customers waiting but especially with a long line of customers. I greatly appreciate both of your excellent service, willing to assist, and going the extra mile. Keep it up! read more

One of the managers were so helpful with me outside being very patient as well! One of the best auto zones I've ever been to definitely!

Walter is a godsend! I had my oil changed and a month down the line my oil light started coming on, come to find my engine is dry as a bone. Walter helped me discover the bad work of another mechanic who could have potentially costed me an engine or possibly my whole car. It's so helpful to come across workers like this who are very knowledgeable and still compassionate and dedicated to helping customers like me (who doesn't have a reliable mechanic and occasionally runs into problems like this). This AutoZone always has knowledgeable workers who are willing and ready to help diagnose your problem, which not all AutoZones have. Definite five stars! read more

Strange characters that come in here. Got busy some guy stole whatever he was standing in line for cuz every employee was with people. One of the guests was like a stripper with her dad or something arguing. And everyone had battery issues at least 4 people and then myself. Had to go back for the core charge reversal. They didn't ask if I had a warranty but I caught it. Got a nice refund so don't forget to check people cuz the employees won't! The employees are decent as to why I have 4 stars they probably deal with crazies all day. read more

Store manager in the Spring Valley location was extremely rude even though he had us waiting for 30 min! Super unprofessional location