I had such an amazing experience with Juan and the manager Zulma here. They were both fantastic, they went above and beyond to help me out. I was able to get my vehicle fixed same-day (which was really important to me), and I highly recommend this Autozone for any needs you might have with your car! read more

I picked up a bottle of "Lucas" fuel injector cleaner from this Auto Zone. The cleaner was easy to find given it was displayed near the front of the store. The price was $6.99 plus tax. The young man at the cash register was friendly enough. The store was well stocked and organized. There's plenty of parking. read more

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Allan the supposed (though one would not believe it) store manager was short and kept speaking over me. He would not do a return for a break light bulb because I didn't know what card I used to pay for it. They looked it up according to my VIN and told me it was the one I needed for sure even though it was not. Allan had horrible customer service. Now I'm stuck with a light bulb I cannot ever use. I asked "it's $10 can you just do a cash return please and he said a big NO like it made him happy not to help me. What a big douche you are Allan! read more

Had a really good experience tonight. Emil and Nathan were very helpful in testing my battery, alternator and starter. My vehicle's battery had been discharging and long story short these gentlemen were friendly, helpful and ultimately saved me some money based on their experience and advice. They didn't try to sell me anything that I didn't need. Thank you! read more

Came in to get a battery for my Audi & JC helped me pick out the best option as well as installing it. The install wasn't as simple as most cars since Audi locks the batter down- but he helped fidget it done. Exceptional service and so polite!! Thanks JC!!!!! read more

Small store but very busy, so be patient with employees as they are NOT Mechanics but do take time to give each customer their needed time to locate, order, estimates on products (sometimes 1 customer wants pricing on Multiple parts) and assist in some small installations. The employees are very nice here and do try to provide outstanding service to everyone. read more

Auto Zone - Front of store - Auto Parts & Supplies Near Me - San Diego, California

Every time I come to this location for anything, I always leave a very happy and satisfied customer. I'm a 36 year old, single, female, and I don't have any dad's or brothers. I have YouTube and I have this amazing staff. JC just helped me with a simple fix I couldn't do alone and I'm super grateful. I also would not have known I needed another product to help the one I bought last longer. keep up the great work. Thank you! read more

Literally carried a super heavy Audi battery in today, put it at the cashier station and the guy looked me in the eye and as cold as asked ' how he could help' this was with a little malice. Anyway I'd looked it up on line before I went to the store, they had a compatible battery for $187.00, was in stock too, morbid uninterested cashier said the only one he had was almost twice that money. So I said nope and picked up the super heavy battery, knowing there was a used one in Atlas 1 salvage in Otay for $45.00, but I thought I'd pay extra for the 3 yr warranty. Anyway, as I'm leaving 'He shouts 'Have a great day boss' or something like that, which was a slap, or an intended slap. So much attitude. Zero service, just take it or leave it, decided to leave it, dude tried to embarrass me. Didn't give a thought for France. Bout 6ft tall wearing a dirty black Mopar skip cap. read more

On 02/11/22 I made 2 purchases. I decided not to use one of them (unopened), I tried to return it approx. 2 weeks after. I did not have a receipt and the cashier said I needed the receipt, I left. Googling the matter, I found out that you can make a return w/o a receipt but, you need to call support. The moment support knew about this, they treated me with courtesy and respect. Support passed this to management, management called me and told me to go to the store and ask for JC. JC communicated and empathized with me. I was able to return the product and get what I had spent back. As long as you are honest, they can verify your purchase on the system, and the product is (under their criterion) returnable; you will get the customer service we all like to receive. Thank you guys, congratulations for being honest and following through. read more

Auto Zone - Thank you for the customer service. People frequent a place for the treatment that place offers. Namaste. - Auto Parts & Supplies Near Me - San Diego, California

This is the best AutoZone I've ever been and the reason is JC that works here as an employee he greeted me with a warm hello and solved my problems very quickly AutoZone is lucky to have this gentleman. Don't forget everyone that AutoZone diagnoses your vehicle at no charge. The dealership will charge $160 for just the diagnostic. Thanks read more

My 19 year old daughter went to the imperial beach autozone because we suspected her battery was bad. She had them test it and they did say it was bad. She purchased a new one and asked if they could put it in for her. The first young guy attempted but didn't know what he was doing. He went to go get the manager who came out to do it. She leaves goes to work, gets off work and as she's driving down Palm Ave to go home, multiple lights came on in the dashboard. She pulled in to autozone and turned the car off and the car would not restart. She went inside to tell them she just bought a battery from them, they installed it and now this happened. The MANAGER told her that they close in 5 minutes and he did not have time to do car maintenance. My daughter called home crying because he refused to help her and her car wouldn't start. We come to help her and discover that the battery terminals were not secured. A simple fix had he even tried to look at it. Meanwhile the manager turns off all the lights on the parking lot and leaves. Was he really going to leave my daughter there in the dark without helping? He clearly doesn't have a daughter because I can't imagine anyone doing this. Autozone of IB has forever list out business. Do better!!!!! read more

my 19 yr old daughter went to this imperial beach location to get her battery checked. they told her the battery was bad so she purchased a new one. I met her there to make sure they installed the new battery. The young guy who tried to install it clearly didn't know what he was doing and went inside to get help. The manager came out to help and finished installing the battery. She started the car and went to work. She got off work and was heading home. She got almost to where the auto zone was and all these lights were coming on in her dashboard. so I told her to pull in to autozone and go tell someone that she purchased a battery from there earlier that day and now a bunch of lights came on. When she turned the car off, she tries to restart it and it wouldn't start. By now it was 9:55pm and when she went inside to ask for help the manager told her that they were closing in 5 minutes and he didn't have time for car maintenanc. She comes outside and calls me crying at how rude the guy was. My husband goes to auto zone to help her and he discovered that when they installed the battery they did not secure the terminals properly so it wasn't getting connection. we left to go get tools and came back and the parking lot waa pitch dark when we got back. This manager was actually going to leave my daughter broke down in the dark rather than to even try to help her. this was so sad to me. But this is the last time this auto zone will get our business. I'm quite sure this man could not have a daughter because if he did, I pray he wouldn't have left her broke down in the dark! read more

Used to be my go to store for car parts until today... I bought 2 windshield wipers and one was broken. When I came back to exchange it they questioned it. Why would I make 2 trips if it was not broken. I then was forced to buy another one not wanting to make a third trip because they said to show me the other windshield wipers at my house. read more

Next time I'm going to another auto store, husband went into autozone last night stood there for about 10-15 mins no one acknowledged him a woman ignored him assisted someone else and the man in store just walked away into the back, didn't leave a good taste in our mouth. read more

Went in to get some wipers for my truck. The workers were lazy. I asked for help with my wipers, since I am disabled and I have received help several times in the past at this store. But now there are different employees and they will not go out of the way for anyone or anything. I have been going there for 20 + years, but now I have to find another store. Customer service is terrible! read more

Great technicians! But the manager (guy in the grey shirt) is terrible. I had a battery problem at 9:40 and he stopped the technicians to do the battery change because he said it was gonna take longer than 20 mins. A few customers before had a battery change that didn't even take more then 10 mins and I was waiting for them to change mine but then he told them not too. Big L for the company because I was gonna buy a battery there but guess not. Fat guy with the grey shirt doesn't care about making money but to close the shop up fast... but the red shirt technicians were great at the customer service. read more

Larry was a huge help today. I went in with my 6 month old baby, during a down pour of rain. My battery was acting up and I was worried I would breakdown while running my errands on my only day off. Larry and the crew there helped me feel comfortable in the store with the baby, while they went out to check on my battery. I took up a lot of Larry's time, but he helped me get a new battery, and went above and beyond by swapping them out for me. During a down pour of rain. I can't thank him enough for his help and his positive attitude during that frustrating moment! Thank you autozone for providing so many helpful services for your customers! Loyal AutoZone customer here, 100%! read more

My battery died late at night and i has no idea what to do. Alex was extremely helpful and quick to help. He helped me install my battery despite it being last minute. Definitely great customer service! read more

Auto Zone - Manager - Auto Parts & Supplies Near Me - San Diego, California

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Don't go here customer service is horrible wanted to get windshield wipers today nobody was at the counter for 5 minutes don't know where they were finally tracked down a worker man who did find our shield wipers however when I went to pay the blonde young Mexican girl is extremely rude at the cashier did not say hello demand that I take my card out how about you ask nicely. She was lucky I was in a hurry. The worst experience at AutoZone ever!!! read more

Well, another July in Coronado, another trip to the AutoZone in Imperial Beach. We have been coming over here for many years and one thing I can count on is my car battery dies. Not every year, but often enough to know that AutoZone will be there when I need them. Today, I had the pleasure of meeting Alan ( store manager). He got my info and grabbed the right battery. All I did was pop my Hood and Alan did the rest. Start to finish, 12 minutes. Thank you Alan and thank you AutoZone. Well done! read more

Thank you to Brian for helping me put a new brake light in this evening. Excellent service and know-how.

This auto zone was extremely helpful--Alan the manager was not only kind but very knowledgeable. I always know I can go to auto zone when I am having issues with my car and I am greeted with great customer service and advice read more

I recently visited Auto Zone (13th & Palm) for coolant and windshield wipers. The clerk, Daniel Montoya, could not have been more helpful. First, he located the exact items I needed in the store, then he went the extra mile and offered to help me install the wiper blades, even re-installing them when one piece didn't fit quite right. I was blown away by his friendliness and helpfulness. Thank you so much! I'll be back for all my future auto needs and highly recommend Auto Zone to all my friends and relatives. What incredible customer service! Thanks again, Daniel! read more

I was able to reach Allen at the store by phone Which saved a lifetime of minutes trying to unlock the latch which I accidently pushed down and was unable to close my door. Very helpful and quick. Greatly appreciate his help awesome service that I will be stopping soon one day to buy any auto stuff I might need for my VW read more

Excellent service. Came in to get my brake light bulb replaced and had no idea how to go about that. A young guy helped me out, didn't catch his name but he told me exactly what I'd need and even put it in for me! Will definitely be back! read more

I came in to buy some wiper blades since mine were so bad . I was greeted as i entered the store . Allan took care of me , he was awesome , his service excellent . He was so polite n ask me if I was looking for anything in specific . He even installed the wipers for me . Thank you again :) read more

Excellent customer service! The knowledgeable people working here saved the day again. They go above and beyond in the customer service department!! read more

I visited this location today and was absolutely thrilled with the excellent service I received. What a neighborhood gem! Jose Gonzalez helped me with my car issue and he was knowledgable and professional! Great place!! read more