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    Recommended Reviews - Auto Zone

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    Front of store
    Marty B.

    Small store but very busy, so be patient with employees as they are NOT Mechanics but do take time to give each customer their needed time to locate, order, estimates on products (sometimes 1 customer wants pricing on Multiple parts) and assist in some small installations. The employees are very nice here and do try to provide outstanding service to everyone.

    Thank you for the customer service. People frequent a place for the treatment that place offers.  Namaste.

    On 02/11/22 I made 2 purchases. I decided not to use one of them (unopened), I tried to return it approx. 2 weeks after. I did not have a receipt and the cashier said I needed the receipt, I left. Googling the matter, I found out that you can make a return w/o a receipt but, you need to call support. The moment support knew about this, they treated me with courtesy and respect. Support passed this to management, management called me and told me to go to the store and ask for JC. JC communicated and empathized with me. I was able to return the product and get what I had spent back. As long as you are honest, they can verify your purchase on the system, and the product is (under their criterion) returnable; you will get the customer service we all like to receive. Thank you guys, congratulations for being honest and following through.

    Manager

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    2 months ago

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    7 years ago

    Thank you to Brian for helping me put a new brake light in this evening. Excellent service and know-how.

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    7 years ago

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    Ask the Community - Auto Zone

    Review Highlights - Auto Zone

    Support passed this to management, management called me and told me to go to the store and ask for JC.

    Mentioned in 4 reviews

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    NAPA Auto Parts

    NAPA Auto Parts

    (19 reviews)

    Yeah, NEVER coming back here again. F this place, I walk in looking for a wheel lock removal tool…read morethat Napa makes. Common tool. It's their brand. Walk in, dude greats me in Spanish. Apparently this Napa is in Tijuana! I speak Spanish well (I'm mexican) BUT not enough to describe what I need in Spanish, so I ask him in English. "Looking for a wheel lock removal socket". Dude stares at me like it's not his job to sell parts. He grunts a little and says "oh..." stares at his computer, looks at me and says "we don't have that" in broken English, doesn't even try to look up a part. I look at the other Mexican next to him "do you know what I'm talking about?" He types in stuff in the keyboard and says "oh no. We don't have that". So I say "okay, let me google the p/n for you. Look, here it is, on your Napa website. $13" He stares at my phone, types in something and says "oh, we don't have that. No one has it anymore." "So they don't make it or you have to order if?" "It's special order. 2 days" "How much?" "$23 and there is a freight charge of $18" "Why is there a freight charge? It's a freaken 1/2" drive socket. They shit can fit in my pocket" "I don't know.".... Freaken useless people, I hate when the employees act like they are doing you a favor when you walk in. If you don't like your job, quit.

    First and foremost, George on the phone was very courteous and professional, even though he takes…read morehundreds of calls a day! It was a pleasure speaking with him! Napa had the best price out of 5 auto parts places shopped. I had an oil leak and had to replace the camshaft seals, timing belt, and water pump. I ordered for pick up and it was ready in a day. The cashiers were a riot, laughing and telling jokes with me while I waited for someone to bring out my parts. Be careful though, he almost didn't give me everything. I had to double-check the parts list before I left, and the guy had forgotten one box. Overall, this was a very good experience! Time will tell to see how these aftermarket parts hold up in my car... 3 weeks later: The mechanic said the seals were trash so he replaced it with ones he had. However, I still have a small leak so it's still tbd if these parts are the problem.... Another 3 weeks later: My trusty mechanic/owner Alex from Value Auto Repair took another look and no more oil leaks!

    Audio One - 12" Subwoofer W/ build in amplifier.

    Audio One

    (53 reviews)

    I had an awesome experience at Car Audio One. I brought in LED headlight bulbs that I purchased…read moresomewhere else for my low and high beams. They installed them perfectly, they look amazing on my truck. I didn't have LED bulbs for my fog lamps, but Moe gave me a great price that included installation, plus a lifetime guarantee on their work and a ten‑year warranty on the fog‑lamp LEDs. You can't beat that kind of confidence. John also helped me out with a Kicker Hideaway 12" for my pickup, and once again, the deal he gave me included installation and a lifetime guarantee on the work. The sound upgrade is exactly what I was looking for and it's not taken up space in my pickup. Both Moe and John were professional, helpful, and straightforward. Great prices, clean work, and solid warranties, this shop really stands behind what they do. Highly recommend Car Audio One if you want quality service and people who actually care about their customers.

    I went to the Kicker Audio web site to search for an authorized Kicker dealer in the Chula Vista…read morearea and came across Car Audio One. I stopped in a few days ago to see if they had the speakers that I wanted for the front and rear of my Ford Explorer and they did. I bought the equipment and got there at 9 AM today to have them installed. Within an hour, I got a call saying that the vehicle was ready to be picked up. When I got there, the vehicle was parked in the front and John proceeded to have me test the system before leaving and showed me the old equipment in the back seat. I attribute the short installation time to the fact that I was replacing aftermarket speakers in my Explorer with new ones so they only had to remove/replace what was already installed. No cutting or splicing of wires was necessary. I was also told that two people were working on my car which sped up the installation. The only thing that I wouldn't do is force someone to leave feedback before leaving. As I was getting ready to leave the showroom, I was asked for my phone and before I knew it, a Google review page was open with five stars already selected and a photo was attached. When I checked my camera roll later, I realized that John had taken the picture himself! I don't mind leaving feedback for a business and have done it countless times but I would rather do the work myself rather than it be forced. P.S. There was only one small issue that was noticed when John was trying to get out of the passenger side of the car. He noticed that the inside door handle wasn't working and he had to open it from the outside. This was quickly fixed by one of the techs who popped the door panel and connected the necessary part.

    Auto Zone - autopartssupplies - Updated May 2026

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