My husband went to Audio One Broadway looking to replace a blown speaker in his amplified Subaru WRX with a comparable replacement. After explaining his current Infinity Kappa system, the staff recommended Focal ACX 165 speakers, which we purchased. Before installation, another professional audio shop informed us these speakers were not comparable to his existing setup. They remained unopened and unused, but Audio One refused to issue a refund, even after we spoke with the owner. Instead of addressing our concerns, they dismissed the second shop's opinion and claimed they were only trying to make a sale. Ironically, that shop had actually sent my husband to purchase speakers elsewhere before ultimately offering him a discount on a more appropriate set for his vehicle. A good car audio shop should recommend equipment that matches the customer's existing system, not simply make a sale. Unfortunately, that was not our experience. We recommend getting a second opinion and comparing prices before purchasing from this shop. read more

I went to the Kicker Audio web site to search for an authorized Kicker dealer in the Chula Vista area and came across Car Audio One. I stopped in a few days ago to see if they had the speakers that I wanted for the front and rear of my Ford Explorer and they did. I bought the equipment and got there at 9 AM today to have them installed. Within an hour, I got a call saying that the vehicle was ready to be picked up. When I got there, the vehicle was parked in the front and John proceeded to have me test the system before leaving and showed me the old equipment in the back seat. I attribute the short installation time to the fact that I was replacing aftermarket speakers in my Explorer with new ones so they only had to remove/replace what was already installed. No cutting or splicing of wires was necessary. I was also told that two people were working on my car which sped up the installation. The only thing that I wouldn't do is force someone to leave feedback before leaving. As I was getting ready to leave the showroom, I was asked for my phone and before I knew it, a Google review page was open with five stars already selected and a photo was attached. When I checked my camera roll later, I realized that John had taken the picture himself! I don't mind leaving feedback for a business and have done it countless times but I would rather do the work myself rather than it be forced. P.S. There was only one small issue that was noticed when John was trying to get out of the passenger side of the car. He noticed that the inside door handle wasn't working and he had to open it from the outside. This was quickly fixed by one of the techs who popped the door panel and connected the necessary part. read more

I went to audio one because the volume on my stereo isn't working. I paid a 69$ diagnostics to tell me in about 10 mins that I needed a new stereo. I was then sold a stereo for 500$, I gave a deposit of 100. I clarified that all my features would work including cameras, they assured me they would. I was called for installation then was told it was not compatible and another part was needed to be ordered. I returned the next day to later be called, informing me the stereo they purchased was not compatible with my cameras(again!)Please go elsewhere, this was such a waste of time. They returned my deposit but not the diagnostic fee. Which isn't the purpose of a diagnostic to see how it needed to be fixed to then purchase appropriate parts ?!There was no delivery. Very disappointing. read more

Came here with hubby on a whim to look for under lights for our truck. Ended up purchasing a box, speaker, under lights, LED headlights, screen, & back up camera. John the GM was who helped us! Great customer service, very professional, & friendly. Best deals in town! John was able to hook it up for us. My husband has been a previous customer of theirs for a while. They've definitely retained a customer through us which is why we will continue to come back! Huge variety of options to choose from in stock. What they don't have, they can order for you! We came here within the last hour of closing. We were able to leave our truck there & it'll be ready for us by tomorrow. read more

Audio One - Car Stereo Installation Near Me - Chula Vista, California

Mo hook it up with my light setup, was suprise by the quality. Will definitely come back for my ither car works.

When I buy a Stereo for my car, they do not listen to the customer and have a bad experience with my equipment. I purchased my stereo in May, and I am having issues with it shutting down on its own. They don't want to be responsible for the warranty. Please do not buy from them. read more

I had an awesome experience at Car Audio One. I brought in LED headlight bulbs that I purchased somewhere else for my low and high beams. They installed them perfectly, they look amazing on my truck. I didn't have LED bulbs for my fog lamps, but Moe gave me a great price that included installation, plus a lifetime guarantee on their work and a ten‑year warranty on the fog‑lamp LEDs. You can't beat that kind of confidence. John also helped me out with a Kicker Hideaway 12" for my pickup, and once again, the deal he gave me included installation and a lifetime guarantee on the work. The sound upgrade is exactly what I was looking for and it's not taken up space in my pickup. Both Moe and John were professional, helpful, and straightforward. Great prices, clean work, and solid warranties, this shop really stands behind what they do. Highly recommend Car Audio One if you want quality service and people who actually care about their customers. read more

Not very satisfied. Had some work done and not everything works that's supposed to. And I was given a quote for a good Alpine unit I really wanted and when I showed up to pick up truck, they ended up putting a different (cheaper) brand and said "the other one didn't look good so we 'upgraded you' for free" and the new unit is a cheaper brand. Classic bait and switch. FYI, they tell their customers "will give you a good deal but you have to leave 5 star review" so this is why they have so many 5 star reviews. In the end, u feel like u got played. All their locations are like this read more

John is a great dude with greats prices and the the tall dude is cool, definitely would recommend coming back read more

Audio One - Kicker amp and subwoofers - Car Stereo Installation Near Me - Chula Vista, California

I needed two speakers that gave out in my VW. I came in and John gave me the perfect quote. When I brought my car in for the service it was in and out within a couple hours. Super friendly and the prices were reasonable. He previously tinted my wifes windows and same great service. Thanks read more

Friendly staff, audio and alarm installation. They will guide you and work with your budget.

John was great, helped me out with selecting a new stereo system for my car. Will definitely be back when I upgrade my speakers.

Best Prices hands down! Great customer service & great customer satisfaction! They came across my Facebook feed & I was actually looking to upgrade my head unit and get some bass. Took a trip to their shop (741 Broadway, Chula Vista) because I was around the area and they have so many quality products. As I entered I was happily greeted by John, super friendly guy, very informative. They had the exact Sony (XAV-AX6000) unit & subwoofer (kicker hideaway) unit I was looking for. They gave me a great price I couldn't say no, I took the deal on the spot. Installation was relatively quick. I was also being very nit-picky and was giving my input as they went for example microphone placement but they accommodated to my requests and got the job done! To me that's great customer satisfaction. I highly recommend them for your next audio upgrade. read more

Audio One - Sony XAV-AX6000 - Car Stereo Installation Near Me - Chula Vista, California

Subwoofers kickers full system Great customer service of Nataly and Ximena life time warranty read more

Audio One - Car Stereo Installation Near Me - Chula Vista, California

I definitely needed some more bass for my ride so I met up with Adam the owner of Car Audio One . they're on the corner of third and Emerson in Chula Vista . now this place has everything I mean they got so much inventory. It's impossible that they don't have what you need. he definitely hooked me up and now my ride is on point and make sure you stop by there too check on their window, Tinting The Tinter there is awesome. read more

I also had a very strange experience at this business and am sure the system they installed in my car was either used or reconditioned for a new price. I, like others reviewing here, saw the large number of 5-star reviews which drew me in but the experience was far less than professional. I was shown a new video system that would fit my car and agreed to have it installed for an agreed-upon fee. I waited in the store for it to be installed and after awhile walked to the installation area in back. There, a manager was smoking. I said "Please save the box and all the materials that came with my new unit" and the response was "Oh, we have already thrown all of that in the trash." I asked why it would be thrown away and was told "We do so many cars here we can't save everything." Right away that sent up double red flags. Later I was given a set of instructions supposedly for my "new" unit but when I arrived home I realized the instructions were for a different model! So far the "new" unit has worked well but I am convinced it was a returned or refurbished unit. The counter people here "have an answer for everything." I strongly suggest you search elsewhere for a more professional and reliable dealer for your needs. read more

Main guy John was nice but that's all there was to it. Customer service is unorganized, spent 3+ hours waiting for an installation. If I wanted to waste my time I should have just attempted the install my self. The fitment of my head unit is now off so thanks for that. I had been there previously a week before and the week before that to get part I wanted to work on replaced, head unit gets replaced and they can't even tell me what's wrong with my speakers. Tells me to show up next week, okay so I show up and they're supposedly too busy?? Tells me to come back next week again. There is no sense of upholding an appointment. Wasted my time and money for whatever the hell reason so I guess that's just my fault. Don't recommend this place if you just need an easy install, go somewhere, anywhere else to spend your money please! read more

John and the rest of crew were very professional, knowledgeable about the issues on my RR 2014 L405. No audio, no Bluetooth connection, they were able to figure out the issue. Prices are very comparable with the market. One very satisfied customer. read more

John was great, they installed a back camera in my vehicle no problem. It works good. read more

Audio One - Backup Camera - Car Stereo Installation Near Me - Chula Vista, California

Went to get screen installed they told me I needed a whole separate part saying $600 ended going down the street they charged me $60 and did not need the extra part don't let these guys hustle you read more

Everything about this experience has been amazing. Great customer service and dependable. If you're not satisfied they will make it right!!! read more

Audio One - 2019 Audi Q5. W7 JLAudio. All new system installed for the entire stereo. Neon lights on the inside sick. Ask for John. - Car Stereo Installation Near Me - Chula Vista, California

I've been a customer at Audio One for many years, and I've consistently received excellent service. I've taken my 2009 Honda Pilot there for audio upgrades, window tinting, and even a few mechanical issues. They've always taken the time to explain what actually makes sense for my vehicle instead of trying to upsell unnecessary products. I truly appreciate that they stand behind their work and honor their warranties. That level of integrity builds real trust. The owners and staff are knowledgeable, professional, and genuinely kind. It's not easy to find a business that maintains this level of quality and service over the years. Highly recommended. read more

I don't usually write reviews unless I've had a BAD experience with a business, and this was one of them. People deserve to know what actually goes on at this place. I found this shop on Google and saw it had amazing reviews, so I called to ask for a quote. They told me it would be between $49 and $100, which seemed reasonable, so I decided to go in the next day. When I got there, the manager named John greeted me by reaching out for a handshake, which I initially wanted to believe he was just trying to be friendly. I told him why I was there, and he immediately said it would be $125. I reminded him of the quote I was given on the phone, and he said okay, he'd do it for $100 instead. He then asked to see my car, and after looking at it, he asked me, "Are you Spanish?" I responded, "No, but I can speak Spanish. Why?" Then he said, "What are you then?" and "You have beautiful eyes." That instantly made me uncomfortable. Then after I asked a few more questions, he dropped it again to $80, saying he gave me more discount, which I thought was a little odd, but I said okay. I paid $80 in cash, and they handed me a weird form to sign. It didn't look like a typical receipt. So I asked, "What am I signing for?" and he said it was to verify me to have warranty in their system. I was confused but wrote down my name and phone number and signed it like he told me to. While he was putting my name in their system, I was on my phone waiting until he was done. Then he said, "Give me your phone so I can have you in the system," acting like he was trying to help me set up something for my warranty. I gave him my phone, but I was watching him because I already had uneasy feelings about him. I closely watched what he was doing, and I saw him open up Google Maps, then the review page for their store, and then he clicked on 5 stars. I literally saw the stars turn yellow, and I was thinking, what the hell is he doing? Then he proceeded to tap "Add Photos," which opened MY photo album. I immediately grabbed my phone back and asked him what he was doing. He gave me some bs excuse like, "I was just trying to take a picture of the store for verification and feedback," which made ZERO sense. First of all, I hadn't even received the service yet. And second, what the hell does "feedback" even mean if it's coming from you? It was so obvious he was trying to secretly write a fake 5-star review for his own shop using MY phone without permission, and straight up opened MY photo album like it was nothing. So I said, "I can do that myself, right?" and he goes, "Yes, of course, you can write it whenever you want!" acting all innocent like nothing happened. And then he tried to go for a handshake AGAIN, which made it even creepier at that point. That was it. I told him I had to leave and asked for a refund. He clearly didn't want to give it and kept trying to convince me to wait for their workers to return from lunch even though I had already told them beforehand I didn't have time to wait. But honestly, it wasn't even about the lunch. I wanted to leave because everything about the situation, his behavior and demeanor, gave me a seriously bad gut feeling. After trying to convince me like at least 5 more times, John said he needed the general manager's approval. The GM came, approved the refund, and John gave me my money back. Then he asked for the receipt. There were two copies, so I asked if I could keep one, and he said no, that he had to keep both. I told him it had my name and phone number on it and that I wasn't comfortable leaving it, and he said he'd rip them. I saw him rip them just in half, which honestly didn't make me feel any better before my info was still there, just in two pieces. I walked out and sat in my car, and right before I was about to leave, John came to the back of the parking lot and tried to talk to me through my window, which was closed. I didn't feel safe, so I didn't open it. He tried to offer me the service AGAIN for $40. Following someone to their car after they had already said no multiple times is creepy as hell and just straight up disrespectful. The whole experience made me feel extremely uncomfortable, disrespected, and manipulated. And now it makes complete sense how this place has so many 5-star reviews, because they literally write them from people's phones without their permission or knowledge. I'm young and know how to use a smartphone, so he got caught. I might look young, and yeah, I'm a woman, but I'm not the type you can fool that easily. I knew and SAW exactly what he was doing. He thought he was slick, and when he got caught, he tried to play dumb like nothing happened. Now imagine what he'd do to older people who aren't good with phones. I wonder how many times he's done this and gotten away with it. This is not how you run a business. It's shady as hell, it's predatory, and it's disgusting. They don't deserve a single penny from anyone. read more

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So look I am going to be as transparent as possible for this. Yes. The car is loud. I do love how it sounds. Now here is what issues I ran into and I will forewarn you, they are pretty big. I went in because my car had bluetooth issues in the stock radio. I wanted the pioneer installed. I did financing and WHAT DO YOU KNOW I got approved. He used TWO DIFFERENT FINANCING companies. So instead of giving me what I wanted, he maxed out the amount I was approved for and said he would "take care of it" as well as "install a 'tesla screen'". Never heard of any brand like that but assumed it looked like the huge tesla ones. I was wrong. The install took awhile and when I finally was able to get in the car.. MY DASH ALERT SYSTEM WAS IN CHINESE. So I added things up obviously and now I have paid 1300 dollars for a radio from china that when I looked up, is AT MOST 200 dollars. The one person who I absolutely know is well versed and was willing to help me if anything was wrong is Tony. That guy installed everything correctly and came out to help me try and change it back to english. He is the ONLY reason this review is more than 2 stars. read more

Audio One - My dash in chinese. - Car Stereo Installation Near Me - Chula Vista, California

I came in for a quote for a double din nav / stereo for my Audi. It's an expensive car so I really want to check out what they know about integrating the system. John came out right away and greeted me with a firm hand shake while making eye contact. I like that . Yes they know what they are doing . He even included a large cable at no extra cost. I will be going back with all my car detail needs. read more

Man this place dissapointed me considering Chitucan vouched for this place. I been here a couple times and the first time was fine. Until the second time around where the owner gave me a deal for 4 speakers and window tint. Except the speakers were never even connected. When I went to go get them properly installed I found scratches on my dash and had panels broken. One of the guys in charge still wanted me to say thank you because I didnt have to pay for their mistakes when it's not my problem and should've been done right from the get go. Really crap service, on top if that the owner needs to stop stop farming fake reviews. read more

Audio One - Broken panel - Car Stereo Installation Near Me - Chula Vista, California

Came here looking for speakers and John was the one to help me out. Made some good recommendations and was happy with the one I picked out with a great price. This is the place to go. read more

my system wasn't fully working the day I left after it was quote "ready. Was closed when I tried calling to go back . Went back today they got my system working but now my big box I have in my trunk sounds nothing like when I first got it. won't be returning back here ever.Bad service read more

Been looking to upgrade my car stereo speaker system. John was helpful at Audio-One, very welcoming and knowledgeable. He hooked me up, I'd would recommend this retailer and John's team with all your car stereo sound system needs!!! read more

Audio One - Car Stereo Installation Near Me - Chula Vista, California

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The service was amazing. I came in for installation of a dash cam I had mail ordered. I made an appointment for the following morning. I came in and in an hour it was all done for a very reasonable price. The store is huge inside. They carry an amazing g variety of merchandise. read more

Do NOT come here. I am currently in a dispute for a refund of $1100 after they installed a navigation system completely wrong rendering it inoperable (including our backup camera) and leaving it aesthetically unpleasant. They would not admit that they installed it wrong and continued to try and upsell me or get me to install a different unit. After multiple trips to the store, hours wasted with them and threats to call the police, they finally agreed to write a check and re install the original screen. The check never deposited in our account due to an issue on their end and I am now filling a complaint with the BBB and the police. While I was there dealing with this mess, at least 3 others walked in to resolve an issue as well. Their practices are very shady and I have a hard time believing they have so many 5 star reviews on Google. read more

John and his team did an excellent job with the installation of my new system! Good pricing as well!

I came in on Thursday on a whim because I been without a speakers in my car for so long the ladies in there were so friendly and helpful they was able to service me same day and offer a lifetime warranty cause that's how much they stand behind their business read more

I purchased my own headlights and had audio1 install them, i was assured it would be done correctly, i asked do they adjust them and was told yes, it was done in 2 hours and they worked including the DRL,, as i looked at the quality of work,, im not impressed,, wires loose and hanging some even close to hot engine parts,, lights were not adjusted at all,, the fuse tap was placed but the cover was still loose and i had to snap it back on,, i have to go back and secure the wires with zip ties now,, as well as adjust the lights read more

Great customer service! Beat competitors and performance job instantly. John hooked it up.

My 2005 Altima sounds amazing. I feel so happy turning up, driving to work, and having friends in my ride to get lit with.

John and Big Moe were extremely friendly and got me right! Any issues I had, I let John know and he addressed it right away and made sure I got exactly what I wanted with quality work. They finished up my car in a timely manner and the service was outstanding! Great work with great prices! read more

Had a touchscreen stereo installed and everything came out perfect. Clean install, works great, and the staff was professional and helpful. Fair pricing and quick turnaround. Definitely recommend. read more

New stereo store in Chula Vista, stop by and decide to buy a pioneer stereo with a backup camera. Customer service was awesome, will definitely come back . read more

Audio One - One stop shop, got a pioneer stereo with backup Camera really good prices, Excellent customer service. - Car Stereo Installation Near Me - Chula Vista, California

Came in for a touch screen stereo and they hella helped me out and gave me a awesome deal. Hella great customer service and friendly. Highly recommend this place to everyone. read more