Work performed was decent as best- see photos. TINT as well as new stereo installed was poorly done. Damage to driver side door and bubbling on window.
This store is 30 min from my work (with no traffic) and an hour from my home. So when I went there initially to get a quote I was hoping I would only have to show up one more time for the work to be done. Before driving there, I mapped it out and it was going to take 51 minutes from my work due to heavy traffic, CAL, assured me that it wouldn't take that much time because he was able to do it in 30 min. Apple Maps rarely lies, so I have him the benefit of the doubt which was a mistake, an hour later, I show up the shop which to his credit, and only credit, agreed to wait for me even if the shop closed.
He quoted me for all work, tinted windows, and new stereo. Gave me a discount on the front windshield of 50 dollars. I was told, happily, if I dropped the car off at 8:30 I would be able to get my car by "1-2pm".
Omar, the owner I believe, also agreed to even let me use his new truck to get back to work. So I show up as promised at 8:30 and Cal was late opening the store by 5-10 minutes... so I drop off my car and get I to the truck, which was on E. I barely had enough gas to make it to work, and had to use my own time filling up their tank, which they reimbursed me for. Calling in to find out if it's going to be done around the time they told me, they said it was going to be a while longer, I am using my lunch hour for this, so it prolongs my hunger as well... 2.5 hours later they have my car ready, but weren't able to get my windshield finished... so they said I would have to come back which I am not prepared to do given the distance and time. I Uber part time, so my time literally is money, money I lost out on. Omar, agreed to simply refund me the windshield I had already paid for and the gas. Refunded me 200 dollars for the windshield, but I think it should have been 250 for wasting my time, and still extending the deal to other stereo work that was done or the other glass tints that made it worth my time to even going there in the first place. Update- don't go here, they will not honor warranty and refuse to do business with me even though they damaged my brand new car door. Update: got an estimate for the damage done to my door panel... 600 dollars. How could Cal say, "there is no damage" when it is clearly there in the photo and now itemized proof of damage to my door panel?
RESPONSE TO OMAR: 9/28
Looks like I accidentally included a photo of damage to my front car in this review which I have removed. Sorry about that.
The only damage I have let Geico know about is the damage to my front driver side door, totaling 600 dollars due to your inability to do the one thing you claim you're good at. Look at the estimate, will show only the door damage therefore there is no fraud. Actually, I love that you talked to the Special Investigation unit of Geico for two reasons: 1) my lawyer says I have a good case against you for defamation of character through spreading lies about me claiming more damage than I actually did, and attempting to release information about potential other claims regarding tires and wheel damage (that are non-existent mind you); 2) you just put a fast track on SIU to determine your inexperience caused damage to my door.
I look forward opening up a small claims court where I will successfully prove that the way the stereo was installed caused the door to budge. It's clearly the case. The stereo on that side occasionally also goes in and out every once in a while.. what a stellar job.
Additionally, it's weird that you didn't respond to the better business bureau and now you have suffered a hit against your business due to that non response. See the photo I have attached. I have also let my credit company know to back the charge of 1080 to get a full refund since you refuse to work with me on the proven damages to my car, and poor work done. They told me that I have a strong case due to the only fraud being recorded here is yours since you refuse to honor your 90 day warranty for poor craftsmanship and damage to my door panel.
I'll see you in small claims court.... read more