Yeah, NEVER coming back here again. F this place, I walk in looking for a wheel lock removal tool…read morethat Napa makes. Common tool. It's their brand. Walk in, dude greats me in Spanish. Apparently this Napa is in Tijuana! I speak Spanish well (I'm mexican) BUT not enough to describe what I need in Spanish, so I ask him in English. "Looking for a wheel lock removal socket". Dude stares at me like it's not his job to sell parts. He grunts a little and says "oh..." stares at his computer, looks at me and says "we don't have that" in broken English, doesn't even try to look up a part. I look at the other Mexican next to him "do you know what I'm talking about?" He types in stuff in the keyboard and says "oh no. We don't have that". So I say "okay, let me google the p/n for you. Look, here it is, on your Napa website. $13" He stares at my phone, types in something and says "oh, we don't have that. No one has it anymore." "So they don't make it or you have to order if?" "It's special order. 2 days" "How much?" "$23 and there is a freight charge of $18" "Why is there a freight charge? It's a freaken 1/2" drive socket. They shit can fit in my pocket" "I don't know.".... Freaken useless people, I hate when the employees act like they are doing you a favor when you walk in. If you don't like your job, quit.

First and foremost, George on the phone was very courteous and professional, even though he takes…read morehundreds of calls a day! It was a pleasure speaking with him! Napa had the best price out of 5 auto parts places shopped. I had an oil leak and had to replace the camshaft seals, timing belt, and water pump. I ordered for pick up and it was ready in a day. The cashiers were a riot, laughing and telling jokes with me while I waited for someone to bring out my parts. Be careful though, he almost didn't give me everything. I had to double-check the parts list before I left, and the guy had forgotten one box. Overall, this was a very good experience! Time will tell to see how these aftermarket parts hold up in my car... 3 weeks later: The mechanic said the seals were trash so he replaced it with ones he had. However, I still have a small leak so it's still tbd if these parts are the problem.... Another 3 weeks later: My trusty mechanic/owner Alex from Value Auto Repair took another look and no more oil leaks!

1 Star I had my…read morebattery replaced here because I was experiencing charging issues. After the replacement, I continued having the exact same problem. The staff then told me my alternator (dynamo) was bad, but I had already taken the vehicle to the dealership before and they were unable to find any issues with the charging system. After going back and forth explaining the situation, they eventually agreed to replace the battery again "for customer satisfaction." However, I ended up waiting more than 20 minutes without any clear communication or urgency. The whole experience was frustrating. I spent money on a battery replacement, still have the same issue, received conflicting diagnoses, and then had to wait a long time for a resolution. I expected better customer service and more accurate troubleshooting.

Guillermo was prompt, respectful and professional. The lady over the phone as well. Excellent…read morecustomer service.

I had such an amazing experience at RaceReady! Mike and Alex were so helpful and informative. I…read morehonestly know nothing about this stuff -- my boyfriend has a sand car, and I was just tagging along -- but they were so sweet, patient, and welcoming. They explained everything in a way that actually made sense and never made me feel out of place. Such a great vibe and awesome customer service

One of the Original Offroad shops. Great team that are more than willing to help you figure out…read moreexactly what you need. They go above and beyond with their guest service.

Who ever is in charge on 6/11 closed store 20 minutes before 10. Needed some oil but they closed…read morestore early

I really enjoyed my interaction with the staff there. They were very helpful, and I especially…read moreappreciated Esteban, a friendly young man who knew about parts in both Spanish and English. His service made the experience even better!

Coming from someone that has spent five years working at a parts retail store. I can honestly say…read morethat I do not recommend this location because there's always an excuse to not help the customer versus finding a way to find a solution. I was so embarrassed even asking for help or assistance in the way that I was treated

I needed to replace a plastic T-connector for the upper return hose for my wife's Saab that for…read moresome reason kept failing on us. The guys at the counter were incredibly helpful suggested I replace it with a metal T-connector. Problem solved! I have been here before to buy a battery but this time they really out did themselves and am so glad they have parts that cannot be found anywhere else. I went to several places before I checked these guys out and no one had the part. I of course would have just bought another plastic one, never realizing that a metal one existed.

My husband went to Audio One Broadway looking to replace a blown speaker in his amplified Subaru…read moreWRX with a comparable replacement. After explaining his current Infinity Kappa system, the staff recommended Focal ACX 165 speakers, which we purchased. Before installation, another professional audio shop informed us these speakers were not comparable to his existing setup. They remained unopened and unused, but Audio One refused to issue a refund, even after we spoke with the owner. Instead of addressing our concerns, they dismissed the second shop's opinion and claimed they were only trying to make a sale. Ironically, that shop had actually sent my husband to purchase speakers elsewhere before ultimately offering him a discount on a more appropriate set for his vehicle. A good car audio shop should recommend equipment that matches the customer's existing system, not simply make a sale. Unfortunately, that was not our experience. We recommend getting a second opinion and comparing prices before purchasing from this shop.

I went to the Kicker Audio web site to search for an authorized Kicker dealer in the Chula Vista…read morearea and came across Car Audio One. I stopped in a few days ago to see if they had the speakers that I wanted for the front and rear of my Ford Explorer and they did. I bought the equipment and got there at 9 AM today to have them installed. Within an hour, I got a call saying that the vehicle was ready to be picked up. When I got there, the vehicle was parked in the front and John proceeded to have me test the system before leaving and showed me the old equipment in the back seat. I attribute the short installation time to the fact that I was replacing aftermarket speakers in my Explorer with new ones so they only had to remove/replace what was already installed. No cutting or splicing of wires was necessary. I was also told that two people were working on my car which sped up the installation. The only thing that I wouldn't do is force someone to leave feedback before leaving. As I was getting ready to leave the showroom, I was asked for my phone and before I knew it, a Google review page was open with five stars already selected and a photo was attached. When I checked my camera roll later, I realized that John had taken the picture himself! I don't mind leaving feedback for a business and have done it countless times but I would rather do the work myself rather than it be forced. P.S. There was only one small issue that was noticed when John was trying to get out of the passenger side of the car. He noticed that the inside door handle wasn't working and he had to open it from the outside. This was quickly fixed by one of the techs who popped the door panel and connected the necessary part.

I bought a part not in stock waited it arrived once we were inspecting all parts the part bought at…read morequality plus was broken I came down politly ask for an exchange and they say no that I have to buy another one at there cost not even 50/50 even though it was not my fault. Then I ask for a refund and of course no because they pull the broken piece know its a broken part left over my loss DO NOT BUY PARTS HERE GOT TO OTHER PLACES DEALERS ASK FOR DISCOUNTS EVEN NAPP OR ANY OTHER PLACE be carefull they sell cheap and here is a proof that you get what you paid for.... Rule of Sales Customer is always right!

I can see one of the rating is low on here. They must've inflated their ratings on the Google…read morereviews, but this is true. Do not buy from this place. They will ship you something if it gets lost in the mail they will take your money and not attempt to help you find the product that you purchased stay away from them on Amazon eBay and everywhere else they sell.

This place has some really great pricing compared to other shops…read moreI got a subwoofer for my car and have her price others have quotes Great customer service highly recommend

I had an extremely upsetting and disrespectful experience with the owner over the designated…read morehandicap parking space. I was using the handicap parking space because I needed accessible parking, but the owner confronted me and demanded that I move. His reasoning was that it was his property, and he went as far as questioning my condition and saying he did not believe I actually needed handicap parking. A disability does not have to be visible for it to be real. A business owner should not take it upon himself to decide whether someone's medical condition is legitimate or whether they deserve to use accessible parking. Being confronted, questioned, and told to leave a handicap parking space was humiliating and completely unacceptable. People with disabilities deserve dignity and respect--not judgment because they don't "look disabled enough" to someone else. This experience showed me a complete lack of compassion and respect for people who need accessible accommodations. Based on how I was treated, I cannot recommend this business. I would strongly encourage others to consider this experience before choosing to support this establishment.

I'm very please with my new caliper covers , very good customer service;even they made a mistake on…read morea custom engraving but they fixed it send me a new ones with the correct engraving. My truck looks really nice, I highly recommend this company and products. Thanks! JOHN 3:16:)

The rear covers did not fit my vehicle. The photos in this review show the first failed attempt…read more When I called customer service, the first rep, Ryan, was dismissive and acted like I owed him an explanation for a problem he didn't even take the time to understand. The second rep, Pablo, was the opposite--helpful, respectful, and actually listened. They sent me a replacement rear set, but I still had to buy a center punch and new drill bits to re-work the parts just to make them usable. After getting them to fit, I even provided them the exact measurements for the corrections they should make. All I got in return was a "thanks, have a good day." No rebate, no discount, nothing. A few days later they ran a 20% site-wide sale for new customers, so I ended up paying full price plus the extra cost of tools just to fix their engineering mistakes. I would not recommend this product. The parts are simply not designed correctly.

This place is super cool. One Saturday morning. I drove to Single Source in El Cajon where I…read morenormally go, and they were closed! I had a boat to paint for a video, so I desperately rifled through the phone book and found Polo's! Not only were they open, but they had an amazing color selection and big color sample books that even Body Shop Supply in Lemon Grove doesn't have on hand. They have plenty of parking and they have good prices. I pinstripe as a hobby and have a YouTube channel about rebuilding/overhauling cool things so this is my "GO TO" store for sure! I just picked up a gallon of Feather Fill G2 high build primer, and Adrian spent the time to answer all my questions. Last week his brother (who is a painter) gave me great advice and tips about painting fiberglass.

They overpriced everything on my first visit. Then they were in a hurry to close 45 min earlier and…read moreI ordered clearcoat w hardener and a few colors in can he even upgraded his sale to 6 cans instead of five . So when they gave me the box w contents they practically gave them to me outside while shops curtain was being closed. When I got in to car I realized they gave me some chip clearcoat without hardener for small trims and charged me for the one w hardener with no receipt. I came back next day and they would not exchange and of the 6 cans . So I had to purchase 5 more cans of clear adding to 105.00 dlls and I was stuck w other six cans and overcharged