Yeah, NEVER coming back here again. F this place, I walk in looking for a wheel lock removal tool…read morethat Napa makes. Common tool. It's their brand. Walk in, dude greats me in Spanish. Apparently this Napa is in Tijuana! I speak Spanish well (I'm mexican) BUT not enough to describe what I need in Spanish, so I ask him in English. "Looking for a wheel lock removal socket". Dude stares at me like it's not his job to sell parts. He grunts a little and says "oh..." stares at his computer, looks at me and says "we don't have that" in broken English, doesn't even try to look up a part. I look at the other Mexican next to him "do you know what I'm talking about?" He types in stuff in the keyboard and says "oh no. We don't have that". So I say "okay, let me google the p/n for you. Look, here it is, on your Napa website. $13" He stares at my phone, types in something and says "oh, we don't have that. No one has it anymore." "So they don't make it or you have to order if?" "It's special order. 2 days" "How much?" "$23 and there is a freight charge of $18" "Why is there a freight charge? It's a freaken 1/2" drive socket. They shit can fit in my pocket" "I don't know.".... Freaken useless people, I hate when the employees act like they are doing you a favor when you walk in. If you don't like your job, quit.

First and foremost, George on the phone was very courteous and professional, even though he takes…read morehundreds of calls a day! It was a pleasure speaking with him! Napa had the best price out of 5 auto parts places shopped. I had an oil leak and had to replace the camshaft seals, timing belt, and water pump. I ordered for pick up and it was ready in a day. The cashiers were a riot, laughing and telling jokes with me while I waited for someone to bring out my parts. Be careful though, he almost didn't give me everything. I had to double-check the parts list before I left, and the guy had forgotten one box. Overall, this was a very good experience! Time will tell to see how these aftermarket parts hold up in my car... 3 weeks later: The mechanic said the seals were trash so he replaced it with ones he had. However, I still have a small leak so it's still tbd if these parts are the problem.... Another 3 weeks later: My trusty mechanic/owner Alex from Value Auto Repair took another look and no more oil leaks!

save your time and money! avoid this store. customer service is not good. if you order online,…read morethey'll pick the worst items, then when you pick them up and go (which is the whole point of ordering online is to save time) you get to your destination and realize what you were sold. then you try to return the item or items, within the hour, with the receipt, and they try to play it off, then assume your trying to return a different item. don't waist your time and money just avoid this store and go to where you will get decent customer service and the items that you actually ordered and paid for.

Guillermo was prompt, respectful and professional. The lady over the phone as well. Excellent…read morecustomer service.

I really enjoyed my interaction with the staff there. They were very helpful, and I especially…read moreappreciated Esteban, a friendly young man who knew about parts in both Spanish and English. His service made the experience even better!

Bad service worse customer service, got. There to have battery test and the young guy there kept…read morechatting and laughing with girl looking at her cell phone, I waited outside, walked in he was doing her job on her chair, she say, a I can try to help go open the hood while she was looking at guy laughing. Unprofessional and very rude both

Coming from someone that has spent five years working at a parts retail store. I can honestly say…read morethat I do not recommend this location because there's always an excuse to not help the customer versus finding a way to find a solution. I was so embarrassed even asking for help or assistance in the way that I was treated

I needed to replace a plastic T-connector for the upper return hose for my wife's Saab that for…read moresome reason kept failing on us. The guys at the counter were incredibly helpful suggested I replace it with a metal T-connector. Problem solved! I have been here before to buy a battery but this time they really out did themselves and am so glad they have parts that cannot be found anywhere else. I went to several places before I checked these guys out and no one had the part. I of course would have just bought another plastic one, never realizing that a metal one existed.

I had an awesome experience at Car Audio One. I brought in LED headlight bulbs that I purchased…read moresomewhere else for my low and high beams. They installed them perfectly, they look amazing on my truck. I didn't have LED bulbs for my fog lamps, but Moe gave me a great price that included installation, plus a lifetime guarantee on their work and a ten‑year warranty on the fog‑lamp LEDs. You can't beat that kind of confidence. John also helped me out with a Kicker Hideaway 12" for my pickup, and once again, the deal he gave me included installation and a lifetime guarantee on the work. The sound upgrade is exactly what I was looking for and it's not taken up space in my pickup. Both Moe and John were professional, helpful, and straightforward. Great prices, clean work, and solid warranties, this shop really stands behind what they do. Highly recommend Car Audio One if you want quality service and people who actually care about their customers.

I went to the Kicker Audio web site to search for an authorized Kicker dealer in the Chula Vista…read morearea and came across Car Audio One. I stopped in a few days ago to see if they had the speakers that I wanted for the front and rear of my Ford Explorer and they did. I bought the equipment and got there at 9 AM today to have them installed. Within an hour, I got a call saying that the vehicle was ready to be picked up. When I got there, the vehicle was parked in the front and John proceeded to have me test the system before leaving and showed me the old equipment in the back seat. I attribute the short installation time to the fact that I was replacing aftermarket speakers in my Explorer with new ones so they only had to remove/replace what was already installed. No cutting or splicing of wires was necessary. I was also told that two people were working on my car which sped up the installation. The only thing that I wouldn't do is force someone to leave feedback before leaving. As I was getting ready to leave the showroom, I was asked for my phone and before I knew it, a Google review page was open with five stars already selected and a photo was attached. When I checked my camera roll later, I realized that John had taken the picture himself! I don't mind leaving feedback for a business and have done it countless times but I would rather do the work myself rather than it be forced. P.S. There was only one small issue that was noticed when John was trying to get out of the passenger side of the car. He noticed that the inside door handle wasn't working and he had to open it from the outside. This was quickly fixed by one of the techs who popped the door panel and connected the necessary part.

I can see one of the rating is low on here. They must've inflated their ratings on the Google…read morereviews, but this is true. Do not buy from this place. They will ship you something if it gets lost in the mail they will take your money and not attempt to help you find the product that you purchased stay away from them on Amazon eBay and everywhere else they sell.

I bought a part not in stock waited it arrived once we were inspecting all parts the part bought at…read morequality plus was broken I came down politly ask for an exchange and they say no that I have to buy another one at there cost not even 50/50 even though it was not my fault. Then I ask for a refund and of course no because they pull the broken piece know its a broken part left over my loss DO NOT BUY PARTS HERE GOT TO OTHER PLACES DEALERS ASK FOR DISCOUNTS EVEN NAPP OR ANY OTHER PLACE be carefull they sell cheap and here is a proof that you get what you paid for.... Rule of Sales Customer is always right!

I drive quite a distance to get to this store because the quality of the products are the best that…read moreI've ever used and experienced. Good friendly service too.

Closed on a Saturday at 3:30?? Please stay open a little…read morelater. We car guys need to work on our cars on the weekends. Have you heard the term Weekend Warriors??!!!!

Called in for an epicenter and I came in before the closed and they got me right with an epicenter…read morewith LOC built in. Great price and customer service and very honest people, best audio shop in San Diego and they got EVERYTHING you need and they even got sundowns. Epicenter made my corridos playlist slap now.

Just got a sub put into my Prius. It already had the stock JBL system installed but they were able…read moreto install it under two hours. If you need stereos, subwoofers, or speakers installed for perfect pricing and good work, Car Audio One is the place. They have an insane ton of options for you in their shop to browse, too. Appreciate it, Mike! You're the man.

The rear covers did not fit my vehicle. The photos in this review show the first failed attempt…read more When I called customer service, the first rep, Ryan, was dismissive and acted like I owed him an explanation for a problem he didn't even take the time to understand. The second rep, Pablo, was the opposite--helpful, respectful, and actually listened. They sent me a replacement rear set, but I still had to buy a center punch and new drill bits to re-work the parts just to make them usable. After getting them to fit, I even provided them the exact measurements for the corrections they should make. All I got in return was a "thanks, have a good day." No rebate, no discount, nothing. A few days later they ran a 20% site-wide sale for new customers, so I ended up paying full price plus the extra cost of tools just to fix their engineering mistakes. I would not recommend this product. The parts are simply not designed correctly.

MGP a scam site took my money then guaranteed overnight delivery never came. Day 2 never came…read morecalled to complain and was told "we don't know where the item is" had to be refunded but nit for the overnight delivery. Joke. Stay away from this company parts are cheap tin covers anyways.

This place is super cool. One Saturday morning. I drove to Single Source in El Cajon where I…read morenormally go, and they were closed! I had a boat to paint for a video, so I desperately rifled through the phone book and found Polo's! Not only were they open, but they had an amazing color selection and big color sample books that even Body Shop Supply in Lemon Grove doesn't have on hand. They have plenty of parking and they have good prices. I pinstripe as a hobby and have a YouTube channel about rebuilding/overhauling cool things so this is my "GO TO" store for sure! I just picked up a gallon of Feather Fill G2 high build primer, and Adrian spent the time to answer all my questions. Last week his brother (who is a painter) gave me great advice and tips about painting fiberglass.

They overpriced everything on my first visit. Then they were in a hurry to close 45 min earlier and…read moreI ordered clearcoat w hardener and a few colors in can he even upgraded his sale to 6 cans instead of five . So when they gave me the box w contents they practically gave them to me outside while shops curtain was being closed. When I got in to car I realized they gave me some chip clearcoat without hardener for small trims and charged me for the one w hardener with no receipt. I came back next day and they would not exchange and of the 6 cans . So I had to purchase 5 more cans of clear adding to 105.00 dlls and I was stuck w other six cans and overcharged