I had an excellent experience at O'Reilly Auto Parts, thanks to Shawn. I was dealing with some car issues and needed multiple parts. Shawn not only helped me find exactly what I needed and made sure everything was taken care of, but he even helped by taking the parts across the street to the auto repair shop. His customer service was above and beyond and truly appreciated all of his help. Love going to this location, everyone has always been helpful! read more

Needed an item they did not have in stock and they offered to order it for me the same day. I picked it up a few hours later. Above and beyond service. read more

I appreciate the help that Justin provided today. My 2011 Civic battery was dead. He checked the status of the alternator and the battery. This is a free electrical check. I purchased the battery and Justin replaced it. He was very professional and knowledgeable. I gave the service he provided 10/10. Gracias O'Reilly and Justin for all your help today. read more

Considering that my wife works from home might explain the lag in replacing a headlight. A planned vacation prompted us to replace it (ps: I'm lousy with cars). Chris helped us in selecting replacements (good idea to replace both). Asked for a recommendation for shop to do the work. Right away he offered to replace them. Chris was very pleased and helped us with a couple other things. Shout out for Chris! read more

Terrible customer service I asked for help with replacing my headlight and it's not hard to do it. It's on the inside. Nothing needs to be removed and GILLY refused to come outside or even help me and he basically told me to beat it and that he's not responsible for helping the customer. I will never go back to that location read more

These guys are my go to for automotive parts and sourcing in San Diego. My auto shop SD Auto Salon trusts their team to provide professional and courteous service. If they don't have a part in stock they will find another location and have it to me by mid day usually. Workers are friendly, patient, courteous and most important knowledgeable. read more

Great service! Stopped by early in the morning they were under staffed but Cesar was still was generous enough to help me install the battery to my car (: ! Thank you ! read more

The more I visit O'Reilly, the more I become a bigger fan. I needed to get some new brake pads so the night before I went on their website to see what they had. The site directed me to the closes store that had the pads I needed for my vehicle. I wrote down the part number and jetted down the next day, first thing in the morning. I showed the man behind the counter the part number and he went to the back room and quickly return with the pads I needed. They only cost me $20. O'Reilly has great prices and great service. Their website is very help as well, especially the way it directs you towards the part you need, after you input the data of your vehicle. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Spring Valley, California

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I was trying to return some tire chains that weren't used as I didn't have to use them today. I had a receipt showing I bought them on tuesday from a good salesman named Noah. The clerk that greeted me today couldn't give me a refund as he needed his assistant manager(Kenny) to approve the refund. Myself and 3 other customers had to wait for about 15 minutes as Kenny told all of us he was taking a (shit)! TMI! He then proceeded to tell me he couldn't give me a refund as policy dictated a membership for a refund, even with a receipt and merchandise not used! I have shopped here in the past and had never been asked for a membership card on a refund! I didn't have my membership card on me and asked Kenny to look me up on his computer and said he still needed to see the card! I had to go back home (10 miles) for the card! When I came back, noah was working and I went to him and told him what happened with Kenny and he told me it was wrong what he did to me! He proceeded to give me a refund and Kenny looked on and didn't have any words to say. I asked Noah what was the policy on refunds, again, and he stated I only needed a receipt! This assistant manager will now keep me away from oreilly's! I am pursuing a customer complaint with the district manager as I don't want any other customers to go thru this! Not right! read more

If you're looking for fast, friendly customer service, this isn't the place. It took 3 visits to get my little air filter. 1st: Guy ordered the part, told me to return in 3 hours . 2: I show up, the part wasn't ordered. Manager sells me a different air filter. I go to change it in the parking lot: wrong size. The manager takes it back and orders the right part. Gave me the difference in cost for inconvenience. 3: correct part! No problem picking it up, yea read more

Their batteries are junk and will dye right after the 1 year warranty. If you only want the battery to last 13 to 14 months go ahead...buy you can get s better battery with a longer warranty for cheaper from Walmart. O Reilly customer service is a joke...Napa, car quest, pepboys....blow these idiots out of the water. read more

Very knowledgeable and helped me put on my windshield wipers! Convenient and fast service!

I needed to replace my battery today. I thought i was going to replace it the next day but i suddenly felt the need to buy a new car battery 30 minutes before O'Reilley closes. We came to the Spring Valley branch because it was conveniently located down our street. Upon my arrival, Jesiree was SO helpful. If she just wanted to sell, she coud've just sold me a new car battery and moved on with her life. But no, she tested my battery out and convinced me enough that i really do need a new battery. She even carried my new battery to my car and even offered to help me change them out. Now, i also want to give a big shout out to Collin who changed my batteries out without any reservations and within a matter of minutes. I felt like a VIP customer throughout this whole experience ;-) If you know me, i like to get things done fast because of my busy life. Thank you very much!!! My husband and i are coming back for any future car needs. read more

It's rare that I need to go into an automotive store, since my hubby takes care of the automobiles in our household. But whenever the rare occasion occurs that I need something for my car and my hubby isn't available, this is where I go. The staff is always polite and very helpful. read more

I shopped at O'Reilly's bought me some rancho shocks. They were shot right out right out of the box. . I returned them, they cannot find my warranty . I come to the gentleman Edgar for help. Bad idea, he tried to make everything a problem, refused to wear his mask .After criticizing me for coming up with a solution he is then use that said solution. Everybody's pretty unprofessional at this location there was another Latino gentleman who was helpful but rude.Allen was useless. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Spring Valley, California

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I am very dissatisfied with this location, when I call and talked to Allen S, he told me he will match the price, from Auto zone $129.99 for an alternator, with a 20%discount, I told Allen I will send someone to pick it up, and to have it ready, so we did, I wrote everyhing on a piece of paper so he will match the price, well to my surprise, Allen Did Not match, so I call ASAP, and he acted like we never spoke about a discount. Good thing I recorded our conversation so I'm driving tomorrow to the store and return it. Very disappointed when they say one thing on the phone, and when you get there is another. I will speak to headquarters, and put a complaint. No I will never shop at this location ever again. read more

O'Reilly Auto Parts - Location Allen S sales disappointed - Auto Parts & Supplies Near Me - Spring Valley, California

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I always used to be a fan of Auto zone more, until I started hearing more about O'Reilly's. This place is actually pretty good. I went in needing just a few little things for my car like seat covers, a pair of small mirrors, and a license plate cover. The plate cover is pretty cool, it looks like it has sharp teeth framing the plate. Everything was pretty easy to find and the people were nice. I'm a fan now :) And the tune is just so catchy! "O-O-O-O'Reillys...auto parts, yeah!" read more

I like to stay loyal when buying auto parts. It's easier on me when parts exceed their useful life and i need to warranty replace. The attendants are always helpful and friendly here. It's close to my house and if the part is out of stock, they usually get it delivered within a couple hours from their larger store in National City. This local store has gone beyond to help me on warranty parts. I mean, i keep my cars for a long time and service them myself as much as i can. Just sayin it's nice to be loyal. It pays off sometimes. read more

First of all, thank goodness these guys were open on the Fourth of July! My wife's car died and I was stuck in a jam. I got a jump and rolled into the O'Reilly parking lot, never have I been so happy to see that open sign lit up! The guys inside were really cool and helpful. Ben came out to my vehicle and tested the alternator and battery. He installed a new battery for me in no time at all. Great customer service! O'Reilly has a customer for life! Thanks fellas! read more

I went in to get some headlight restoration kit and touch up paint for my car here. Was helped right away by one of the guys.

apparently we just interrupted the assistant manager Jeseca's "social hour" because even her friends she was socializing with pointed out to her to help us...and she was nothing but rude to my boyfriend and I. if she couldn't understand or think fast enough to what we were saying instead of a nice polite "could you repeat that?" or an equivalent we got a bunch of eye rolling and "what?!". and when we left she just tossed the receipt at me and walked away. no "thank you" or anything like that. how is someone like that in that type of position?? won't be back again to them. would give zero stars if possible. read more

Just went in and waited and waited while the idiot behind the counter was on the phone. Didn't say a word to me and I could hear a man and woman's voice in the back. Waited patiently for maybe 5 minutes then I just left. The guy didn't even call out after me. What a dolt. Hec should start working at McDonald's to learn customer skills.all 3 of them should. An update-went down campo road to auto zone and was greeted by a salesperson on my third step into the store. Not only that the phone rang and his saleslady colleague jumped in as he answered the phone and completed the sale. Wow what a difference. I hope this feedback reaches someone who matters at o Reilly. Staff sometimes get too comfortable in their job and forget what they are hired for. Thx! read more

A few weeks ago I came into oreilys because my sensor came on for my headlights gentlemen help me and said that it was just a misconnection so he put the light bulb back on and put the cap back in place yesterday I saw that my sensor came back on and so I checked my light bulb and the cap on the back was missing so I took my car this morning to AutoZone and they replace my light bulb for under 20 bucks even though the gentleman said it was going to be over $600 and I would have to do it at the dealer I came back to oreilys today to let them know that my cap was missing and I spoke to the manager who then started to help me and then while helping me called AutoZone to see if what I was saying was correct or I'm not sure what she was doing I asked her what was the purpose of that she started to get angry and get loud with me and tell me that if I wanted to anything to happen or if I wanted my my cap to be replaced I would have to come back and see the person that originally helped me because it was his responsibility not the stores and this was the assistant manager that I was speaking with she was very rude and started to get very loud with me in front of other people I did call corporate and I did let them know that this of the situation that way it does not happen to anybody else as well as nobody should be responsible for anything that wasn't of their causing also when I asked for the managers number she told me I could step outside and take a picture or get the number from off of the door which was very rude read more

They have the parts i need. I never need anything out of the ordinary just basic maintenance parts for my truck. Service is fine nothing spectacular. read more

I use to come here when it was Kragen, in the '90s... Motor Up and Duralube were a sham, back in the day as well... read more

Great customer service, price was right, and we were in and out in a flash. The person that helped us was knowledgeable, and went the extra mile to look for something unique in the back stock. read more

I felt foolish because I wasn't sure what kind of oil my car needs. I came to the store and Colin Camp helped me. And I mean, Helped me. He checked in the car to see what kind of oil it was, got the oil, and even put the oil in my car for me. Very courteous, respectful and helpful. Top notch. I will always go to O'Reilly's at this location for my auto parts needs. Thank you Colin. read more

Mike and Dwayne are so incredibly helpful. I had an issue with my brake lights and Mike was very quick to provide all the help I needed. Fast, efficient, and great customer service. I will be back to O'Reilly for all my automotive needs. read more

Miguel helped me with a headlight bulb for my car. He was super nice and helped me a lot! Very professional and had great service attributes. Very much appreciated! read more

Came in to purchase two different parts on two different days. They sold me the wrong parts both times. They eventually exchanged the parts for the right one after my third trip. I understand that mistakes happen and I was ok with that but what bothered me the most was the way they handled it. Probably one of the worst customer service experience I've ever encountered. read more

Take my car in cause my clutch wont work and I spend 700 to fix it only to have it not work two days later again. Also my passenger window won't roll down. So I take it back, they say that the clutch is broken and they need to replace it... Yeah, OBVIOUSLY, I brought it in cause the clutch was not working so I expected you to fix it. So, what did you do? Why didn't you fix it then.? Regardless, I take it back, spend 1200 (ON TOP OF THE 700) to fix my car and this time when I get it back my sunroof now doesn't open. ALL MY FUCKING WINDOWS WORKED FINE BEFORE!!!!! And they have the audacity to tell me that they can't fix it and it proabably wasn't them? Really? Was it fucking evil car gnomes? This is the stupidest shit ever. You guys fucked up my windows. I'm pissed. And if you're reading this post cause you work there and have a problem with it then call me, fix my damn windows you broke and I will be glad to take it down. read more