Today I walked into Auto Zone, mind you I have no idea what I am doing and was joyfully greeted by a young man name Ashton T. My husband past away two months ago and he kindly walked me through purchasing a brake light bulb. Once purchased I was questioning how to get it fixed he immediate grabbed his gloves and stated, "i will gladly do it for you." This young man was so helpful, generous and loved his job. I am blessed I was given this opportunity. HE HAS NO IDEA HOW MUCH HE HELPED ME. Thank you Auto Zone and Ashton for being so helpful .... read more

I came in while I was having car problems. The manager came out and tested my car. With the handy battery machine we were able to pin point the problem. I was able to get my battery charged and tested before going to a mechanic. Thank you guys for your help! read more

AutoZone Auto Parts - Hours - Auto Parts & Supplies Near Me - La Mesa, California

I had an absolutely wonderful experience at AutoZone thanks to two incredible employees, Jodie and Jesus. From the moment I walked in needing a battery test and then a new battery, they were beyond amazing. They clearly explained everything and helped me select the right battery with confidence. Both were incredibly kind, super patient, and knowledgeable - they really know what they're doing. They took the time to make sure I understood every step, which made me feel completely at ease throughout the entire process. Their friendly and professional attitude turned what could have been a stressful errand into a genuinely pleasant visit. Jodie and Jesus truly deserve a raise for their outstanding customer service. AutoZone is lucky to have such dedicated and helpful team members! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - La Mesa, California

Good spot. Toms of parking, employees are very helpful. Got what I needed and they also helped me pick out what was necessary and gave great recs. read more

I had an excellent experience with a replacement battery. I honestly went in thinking that I was going to be on the hook to pay more and buy a new battery but it turns out the battery was still under warranty. Ashton T. did an excellent job of helping me with my issue and even helped me replace the battery. I appreciate his professionalism and communication! read more

Had a fantastic experience this morning. And I needed that after the terrible few days of car problems. A big thank you to Tim and his phenomenal customer service! And Miss Jodi for being very sweet and helpful when Tim was out fixing up my battery problem. I came in this morning and brought Tim my super heavy filthy corrosion ridden battery. He saw i was struggling to hold it and took it from my hands. Then he went through all the steps of checking the battery and printing that report. Then finding me a new battery and explaining all the pros of each. Once I purchased he offered to install it for me. Fantastic customer service and when I offered to tip him he declin3d and said "its a service we offer, that's not necessary!" Wow! Amazing! I mean in a time where just about every credit card system regardless of the business has an option to tip and he declines and says "its part of our service!" Stand up guy! Fantastic! Thank you thank you! read more

Had the best customer service ever at this store. Amber and Jodie made my visit actually enjoyable which never happens at auto parts stores. Jodie was extremely helpful with everything I needed to find in the store and Amber went above and beyond running diagnostics on my son's car. This will be my go to store from now on, Amber and Jodie thank you! read more

I called ahead of time to make sure they had my battery and to confirm they would be able to help me replace it as I did not have any tools on me. They assured me they had the battery and could help me out when I showed up 15 minutes later I arrive I'm the only customer in the store and two employees in back, not doing anything and refuse to install my battery because it would take too long completely and utterly dissatisfied with the lack of service and the unprofessionalism at the store, not coming back read more

I liked this AutoZone very much. It's larger than most AutoZone locations, with friendly and helpful staff. I quickly found the air filters I needed. Shelves are well-stocked. read more

Poor experience working with management. Mike is unprofessional, rude, and clearly is not well respected by his own staff, who were all lovely to work with. I tried getting a report, or proof that I was there to report an incident. He refused any and all help, despite his employees best efforts to aid me. I won't be returning or telling anyone to go here again. read more

Dropped off used motor oil and the staff especially an employee name Mossy helped out alot and was very friendly. Auto zone on this location needs more employees like him cause his customer service is by far great. Thx read more

Okay, so my husband was in a real big hurry. He had me call to see if this location had specialty tool in stock. I talked to Jackie (give that girl a raise) the part was there she put it behind the counter and I told her April fools day is my second favorite holiday. So I told her to hide the tool and play hot and cold with my husband. He said before he left " I'm going to record cause l every-time I go in they never have the part or tool they said they would." So for me THIS IS PERFECT! He will already be recording, and awaiting disappointment. She messed with him for a solid 60 seconds. He got it recorded too. Jackie made all my dreams come true as I've had to start my April fool's shenanigans early lately; cause he's onto me. #Jackie #DontKnowYouButLoveYou read more

AutoZone Auto Parts - Jackie for the win. - Auto Parts & Supplies Near Me - La Mesa, California

There are just no good auto parts places in La Mesa. O'Reilly sucks massively too. I miss the times you could go into an auto parts place and actually be helped by someone who knew what they were doing and gave two shits about being helpful. I talked to a guy last night, Sunday, right before the store closed, on the phone about needing new batteries for my car remotes. He even told me he just changed his own, and to come on in, he'd be happy to help me change them. I go in this morning and the guy is super lazy and rude and clearly doesn't feel like being helpful or lifting a finger in the slightest. I'm positive it was not the same guy who encouraged me to come in. It's frustrating that I came all the way over here to this part of La Mesa, which is way out of my way, for nothing. Super frustrating and a complete waste of time and gas. I just wish people cared about anything and weren't so apathetic and lazy these days. read more

Both times I've been in they've had what I needed. The last time when I went to purchase a replacment headlight bulb fir my wife's Mercedes', I was impressed when a guy came and asked if I needed help. Told him what I was doing- good thing he was there because the bulb has a lock on the rack ($35.00) Of course I pay for it and when leaving the store - the alarm went off! They counter guy forgot to deactivate the chip in the package. Crazy world we live in! read more

Having just had surgery, I was in excruciating pain, but our car battery failed us. We managed to get a jump and head over to AutoZone, La Mesa where the store manager, Tim, was beyond exceptional. While I sat there in great pain, my wife went into the store and Tim came out and installed the battery for us, with great advice for its care. Ok, I need to go get some bed rest, cannot thank Tim and AutoZone enough! read more

I couldn't be more pleased with my experience Thanksgiving eve at this AutoZone. I had a burnt out headlight and Tim, the manager, assisted me. He was training a new employee and showed the employee how to help me pick out a replacement. After I made my choice and made my purchase, Tim actually installed my low lights for me. The other bulb was about to go out too. Not only did he do that but he stayed an extra half hour from when he was supposed to leave for the day. I am so incredibly grateful and thankful that he did that for me. Thanks again, Tim!! You are a very thoughtful manager. read more

Shoutout to my local Autozone! My battery I bought with them stopped working after around 6-12 months and I was in the middle of my work week. I jumped my car and drove straight to this location and Brian M was super knowledgeable and helpful. He tested my battery and let me know it was bad, then gave me a replacement since I was still under warranty! What an absolute hero!!! I was in and out with my new battery in less than 10 minutes. These guys rock and they always have. Shoutout to Autozone on El Cajon Blvd. read more

Wow, the help and assistance I received from Mike, Mike and Lupe at AutoZone was exceptional. I'm single and have a difficult time getting honest help! So I am very pleased!!! Thanks guys! read more

Went to Autozone to buy more paint stripper. Been years since I bought the Rustoleum Aircraft Remover. Of course has nothing to do with planes. Not sure why they call it that. Bad news. They changed the ingredients. Consequently this paint stripper doesn't work like the old stuff. Not as strong. California requires the strongest active ingredient, methylene chloride,.be removed rendering the product less effective. Will search for a stronger replacement. Do not recommend this product Unfortunately. Just read Easy Off Oven Cleaner works great at removing paint. Will give it a try read more

Brought my wife's vehicle in due to a dead battery and they installed the incorrect battery as well as the battery that was installed was put in incorrectly and lossely which led to malfunctions of the vehicle from not starting to even shutting off while on the highway! This was unbelievable and unacceptable, I ended up paying nearly $1,000.00 to fix the mess up from them, undoubtedly they have staff that need to be fired such as one who fell asleep while standing up at the register. Overall I am annoyed that I wasted my wife's time by bringing her vehicle here. read more

Damon is a top notch guy. Treated me with care and great customer service. No question why he is a manager. I truly appreciate the service I got today. This guy and this company are very helpful and customer oriented. He went over and above to help out with a dead battery and even grabbed the door for me on the way out. Thanks again! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - La Mesa, California

Called them about a service, they said they can do it if it's not "raining". I showed up to the store, the same guy who talked to me on the phone and told me "we can do it", told me "we don't do that". Then I showed the number I called, and I asked him what's the number and he said "idk the number at heart". Horrible service/experience. If you don't know something, ask your manager before making the customers drive to you... read more

All of the workers were very kind and helpful. I've been having no issues with my ac and they gave good recommendations for products I can use. When I was struggling to figure it out they helped me and try to solve the issue with me. Unfortunately my issue is something i need to go to a shop too but they recommended a good shop where the pricing is reasonable as well as refunded me for the product I used because that wouldn't solve my issue. I really appreciate everyone that was there today and helped me. read more

I want to give a wholehearted thank you to the employee, Leslie. She not only was warm and welcoming, but she took the time to explain answers to my questions. She also helped me navigate an issue I was having with my car. She has exception customer service and is the reason I'll be returning to this specific location. read more

Went to rent a tool to remove the alternator pulley, and it was Dan G. who helped, so friendly and professional, the whole process went under 3 minutes and I was done. bless you Dan. read more

Mike is the goat. He's literally out here in the rain putting in windshield wipers for everyone! If he wasn't already a manager I'd say he deserves to be one. Since he is I say he should train other store managers to do the same. Literally the best! read more

AutoZone Auto Parts - Mike the boss putting on windshield wipers in the rain - Auto Parts & Supplies Near Me - La Mesa, California

Xavier was knowledgeable, helpful, kind, and professional! He went over and above to make sure I had the correct parts needed. Thank you!

I had a burned out headlight, and was feeling quite anxious, as I had just come from an ER visit. I was so pleased with the courtesy shown by Jodie, and her wonderful trainee. It was getting late, after dark, and they weren't able to help me with it. The next day I returned, and both Jodie, and the manager, Tim, came out to examine it. After spending less than 10 minutes on it, it was just corrosion on the connection. The light on my dash went off immediately. I was so thankful, as it didn't cost me anything, especially since I was very low on money that day. I will always return to this place, as I've always known this location to have great service...my ex bought many parts in the past, under old management, and apparently this has carried over to the newer employees. And being treated with humanity is tops in my book! Thank you, and Merry Christmas and Happy New Years to all of you. P.S. Another plus is that I was recommended to a new mechanic nearby! read more

Best location by far that I've been to! The entire staff is super friendly and helpful but the store manager, Mike, tops them all! You can tell his staff respects him and after he spent 20+ mins helping me find and change my wiper blades- I totally see why! I highly suggest going out of your way to go this location just for the customer service alone. read more

I've been patronizing this store for as long as it has been open. I don't recall ever having bad service, but I can recall mediocre service. The last two times I've gone in Robert B has gone above and beyond to not only help with my purchase, but also with my small repairs. I cannot even begin to express what a pleasure it is to receive this kind of customer service in our world that seems to have forgotten how valuable customers are. I hope Autozone takes good care of this kind Employee read more

I live super close to this Autozone. I liked coming to this stop until they tried to up charge me on a set of wheel bearings. I asked why did you guys say they were 109 a piece on the phone, but when I show up they were 149. That was just the first time I had an issue with this Autozone. The people that pick up the phones are in a hurry to get off the phone with you. If you don't like your job then look for another one but I'm the meantime have some customer service at least. This place was a 5 star location for me. The people that work their are depressed or something cause they're all assholes. Even the women that work here. I will never return to this Autozone. I hope this review goes far cause I can't stand this Autozone. read more

This is one of the most customer service friendly auto zones I've been to . Anytime I've come to this location the guys here are happy to help me with small things o need installed on my car . Me not knowing anything about cars they are always nice enough to educate me on what issues may be wrong . Last time i cane in the let me borrow my obd2 reader for my check engine light. , in the past they've helped me install windshield wipers . Today Michael the manager was took time to install my break lights and when one failed to work he assisted me in ordering the part ! This is my favorite location to go for any small auto installations . I highly recommend the The La Mesa location to anyone . I've never had a bad experience Thank you guys for all of your help ! read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - La Mesa, California

**This is my opinion based on my own experiences so do with it what you please** This location has the worst customer service that I've ever experienced. This review is derived from multiple visits to this particular AutoZone so best believe that the first couple of bad experiences were not flukes, or just "bad days." I've called to ask straight forward questions like price checks or parts availability and more often than not I got a, "Hey can I put you on hold for a moment?" which have taken anytime from 7-10 mins. I usually just end up hanging up and calling a different auto parts store. The other day I brought in used oil and filters to recycle and I was welcomed in to the store with, "Sorry our oil tanks are full." I gave this location many chances in the past because I live just blocks away but enough is enough. I really do hope their customer service is addressed and improved. Pros: Ample parking space. read more

The lady who helped me at the register was so friendly and nice, and an awesome gentleman named Robert Baxter came out to my car and not only replaced my brake light for me but took the time to teach me how to do it myself. Thank you Robert for going above and beyond!! :) This AutoZone is now my go to for car parts! read more

My wife's car needed her car battery replaced and they were able to fix it no problem. We were helped by Neli who was excellent and she was able to change the car battery. If my wife and I ever need help again we will definitely be coming back to this AutoZone. read more

I called my mechanic on his day off, he happened to be near my home so he didn't have any tools, we came to his autozone hoping to borrow a simple ratchet. The lady said "we don't have tools" she looked like she didn't want to help out. read more

We came here in search of an organizer for my car insurance, registration etc that I could put in my glove box. No one greeted me or asked if I needed assistance. I found it quickly plus a few other things that I'm sure I'll find useful. Things were on display and well organized in the store. The problem was that I wanted to buy three organizers and they only had one. We waited in line (we were the only ones in the line) and the store manager was at the register yet he had us wait and wait and wait...until finally he helped us. Seems like customer service here needs a little work. read more

AutoZone Auto Parts - It's right across from St Martins in La Mesa. You can't miss it. - Auto Parts & Supplies Near Me - La Mesa, California

I ve been several times before, last night Carlos was very helpful and attentive he called around to help me find a special heater hose for a civic I just blew out. He was not rushed and provided uninterrupted service. This is worth sharing! Thanks guys. read more

I needed help with my "Check Engine" light issue and they helped me fix it. Due to the complexity of the issue, I had to make three trips overall and ended up speaking with several different employees. Each was knowledgeable and very professional. They loaned me a scan tool to identify the problem. The scan tool was easy to use and said that my problem was a 'DTC P0449 - EVAP system vent control solenoid not functioning'. They had the part in stock so I didn't have to wait. After only a few hours my car was back up and running - no "Check Engine" light! read more

Such prompt, amazing Customer Service! My car battery died and my roadside assistance does not include replacing it. I saw the nearest Auto Zone was only a few minutes away. Guadalupe and Mike were fantastic!!!! Guadalupe was both friendly and knowledgeable and Mike was kind and replaced the battery in a matter of minutes! I will definitely be back for all my car needs! read more