Jeremy, Ricky, and Richard... wow!!! What a team at Discount Tire in La Mesa!!! They are awesome. Each one, knowledgeable, kind and VERY HELPFUL!!! Jeremy helped me with the best fit to replace two bald tires and to secure the best price available!!! I can tell he truly cares about customers and works to help them... he did that for me!!! AND My car was ready in under 30 minutes!!! Jeremy answered all my questions and told me when to come back and to get regular tire rotations and pressure checks. Jeremy truly made me feel comfortable and he was very kind!!! Ricky told me last week about JM AUTOWORX ... I took my car there and they were awesome!!! They put in a new radiator and serpentine belt and the cost was under what I'd been told by another place it would be. And they were AMAZING too!!! The work was also done in less than two hours!!! So not only did I get Great work from Discount Tire and great pricing... I received great advice also!!! I will always use Discount Tire in La Mesa and JM AutoworX!!! I HIGHLY RECOMMEND BOTH!!! read more

Simply put, Discount Tire gives great, friendly, professional service w/ many locations from which to choose. This is very convenient as it is not hard to find one that is available asap when we need a quick repair. They keep all the records for the work on our vehicles so that's great for tracking over the years. The cost is competitive and the work is dependable. We always do the warranty. Just came in handy as I got a flat and the tire needed to be replaced. Brand new. No cost. And I appreciate the open, clean waiting area w/ plenty of seating as I wait. read more

I am writing to make a formal complaint about the extremely poor service I received during a recent visit to one of your locations for a wheel alignment. When I brought my vehicle in, I was specifically told that the alignment would take approximately one hour and thirty minutes. Based on that information, I agreed to leave my vehicle there and wait. After waiting two hours, I went to the desk and asked the representative how much longer it would take. He checked on the vehicle and came back and told me that he did not know how much longer it would take. At that point, I had already waited longer than the time I was originally given, with no meaningful communication or update. If I had been told from the beginning that there was no reliable completion time, I could have made a different decision instead of wasting two hours of my time. The manager eventually became involved and told me that Discount Tire does not have an exact time for how long an alignment can take. I understand that unexpected delays can happen. However, that does not explain why I was initially given a one-and-a-half-hour estimate and then left waiting beyond that time without being properly informed. The manager also told me that the representative would be "coached" on how to address matters like this. I told the manager that I did not want an employee to simply be coached at the expense of my time. I am the customer who lost two hours waiting based on information provided by your employee. I am asking Discount Tire Corporate to please investigate this situation and provide me with an explanation of: Why I was given a one-and-a-half-hour time estimate if your employees could not reasonably estimate when the alignment would be completed. Why I was not proactively informed when the service was taking longer than expected. Why, after waiting two hours, the employee still could not provide me with a reasonable update. What Discount Tire intends to do to address the inconvenience and significant amount of my time that was wasted. I believe good customer service means respecting the customer's time and communicating honestly when circumstances change. I am not complaining simply because the service took longer than expected; I am complaining because I relied on the time estimate your employee gave me and then received very poor communication when that estimate was exceeded. I would also like Discount Tire to provide appropriate compensation or a goodwill adjustment for the substantial inconvenience and time I lost as a result of this experience. read more

Always great service and super helpful. Good value, competitive pricing. Service is always personalized and just done right.

Aaron was so sweet and helpful. I have the worst luck with tires, have a nail in my front passenger tire. Didn't realize how bald my front tires were. He went above and beyond to make sure I got a good price and that I was safe and taking care of. The people here are always so sweet. Highly recommend read more

Isabel who helped me was very kind and approachable and was able to assist me almost immediately. She was very thorough and even found a tire that I had that needed to be replaced. Emmanuel and Jake the Snake were also wonderful. Thank you guys so much for a wonderful experience. read more

Took my 67 Plymouth here, there was an issue with the set of tires I had on there. Rick and company exhausted all options to address/fix the problem. Rick helped us out big time. Appreciate your team for coming through when we were in a tight bind trying to make it home - Adrian read more

My daughter needed a replacement tire as the cord/belt was showing on the inner wall of the left front tire. David assisted her and I, pointing out that the opposite drive tire was extremely worn also, and that part of the problem was the need for an alignment. He explained everything clearly, and it made sense to replace both front tires, and do that alignment. The price was reasonable, and the work was done quite quickly compared to other tire store visits. This was despite the fact that they were busy. The car drove great afterwards, and we were both very happy. Thank you, Discount Tire. read more

Came to check on my air pressure before heading up to Pasadena, Ca for the next day. All my questions were answered with a relaxing approach. Saul did his job well as an employee. Kind young guy with a future ahead of him. Therefore, That Rick is the Man. Caught my attention when I heard his customer service from answering the phone. While walking out the door he took the time to come to the car before taking off. Stopped me from leaving and stated he would have me out in 45 minutes. He actually stated, he didn't want me to drive in the rain. All I could think of was getting my hair water. Especially, when I just came from the salon with a fresh trim. Thanks team. You've always been there for me in time of need even when I had other plans scheduled. read more

Discount Tire - Discount Tires - Tires Near Me - La Mesa, California

All I can say is WOW. INCREDIBLE EXPERIENCE. Manager Rick is amazing. As well as assistant manager Isaac. I stopped by to get air in my back tires, and they discovered air bubbles in both of my back tires, & told me it's dangerous to drive around on. I got quoted almost $200 for a new tire each but I told them I could not afford it at this time. Rick then told me he'd take care of me by giving & replacing the tires FOR FREE. I'm extremely grateful, as well as impressed by their customer service and care for people. I'll definitely only be coming to this discount tire for all my tire needs!!! Thank you Rick and Isaac read more

The reason I've rated this location so low is that although they did a good job for me six years ago, when I tried recently to talk to them about new tires for my car, I got shut down hard by whoever answered the phone. He told me that the price online was the final price. He also said that I couldn't buy tires online and have them sent to the shop for installation. Then he said that no one in the shop was going to tell me anything different. It was clear that he had better things to do than to sell four $200 tires to a repeat customer who brings in multiple cars. So I called the Discount Tire on Mission Gorge, where the manager, Mike, took all of five minutes to close my sale. He said I could have my own tires installed there, but then asked what I wanted to buy. He found my tires in Discount Tire's inventory at a decent mark-down from the online price, and had them in the shop the next day for installation. I made an appointment, and was driving home twenty minutes earlier than expected. Mike did all of this without being a dick about it, which shouldn't be a selling point, but as time goes on, I'm more often than not surprised at being treated like my business is worth having. Skip this Discount Tire, and go to the one on Mission Gorge Road. Discount Tire 6131 Mission Gorge Rd San Diego, CA 92120 (619) 282-7500 read more

Had a slow leak in my tire due to a nail lodged in it. Reg the service tech was great and they repaired the tire. After leaving the store, I got on the freeway and noticed when I got to 60mph, the front end started to shake. Since the store was closed, I returned the next day and Reg got me in and out during a very busy time. Highly recommend this place if you have any tire issues or need new ones. Will be back when I need to replace my tires. Overall, great customer service and thanks Reg! read more

Arnie is great. We've followed him here from the Rancho location. Also patient and shares his honest opinion. I reached out to him numerous times to decide on which tires for my husbands truck. He was always sincere and had a polite demeanor. My entire family brings our cars here to get tires from Arnie! Make sure to grab a coffee down the street at Red White and Badass coffee while you're here! read more

Discount Tire - Tires Near Me - La Mesa, California

I have been coming to this location for decades! I love discount tire. I love how my purchase is on my account no matter what location I go to and I love that I never feel pressured when I'm in the store. I feel like all of the associates working are very knowledgeable and have a vested interest in Customer Service. Another thing I think is really fantastic is that you get service all year round to check the air pressure on your tires and have them rotated and balanced. If you have a nail in your tire that can be filled, they will do that for free. If you need windshield wipers, they'll placed them at a super reasonable price. I highly recommend making an appointment, it really will shave down how long you have to wait. Aside from the tires, I get all my car services done at my dealership. The dealer is always trying to convince me to purchase tires from them. They can match the price, but they do not come close to matching the service. read more

Unfortunately this location will no longer have my business. Have been coming here for years with great service, but that is no longer the case. Long waits, zero communication. Alex clearly showed his customers time is not important to him. After waiting 4 hours (when he said it would take 2) I came in to pick up my car. Only to find they hadn't even started. He told me the tires he sold me weren't in stock due to false inventory. I get that, but it should've merited a phone call instead of wasting half my day. Now today I tried calling two separate times to get an update on tires they said should be in 3 days ago and both times no one answered the phone. Not sure what happened, but it's no longer good service here. read more

Came in on a Saturday morning, no appointment. Greeted by assistant manager Jeremy S. The tires I wanted were not in stock at the time. Jeremy made a call to another store and was able to get my tires brought over same day and my car was done before 12pm! Outstanding customer service to get the tires I wanted without any notice, abosultely no pressure to buy another tire I didn't want. This is why I only trust the Discount Tire, truly putting the customer first every time. Thanks Jeremy and your team 100% satisfied! read more

Excellent customer service and beyond. I came in 30 minutes before they closed with a nail in my tire and left with two front replacements that were bald and a fixed tire in just minutes! I am so very grateful for them. Alex was my service representative and Rick is the store manager. I recommend them to anybody. Thank you discount tire! read more

I had my car towed to this Discount Tire for what should have been a simple repair, removing a nail from my tire. Instead, they quoted me an outrageous $1,700 for a basic job. When I tried to call and clarify, I was left on hold for 15+ minutes at a time, repeatedly ignored. After deciding I would have the car towed elsewhere, I informed them of my decision. Suddenly, they offered to "go lower" than the other shop's price, which only confirmed how dishonest their original quote was. Yet again, I was left waiting another 20 minutes on hold with no answer. When the tow truck arrived, the employees outright refused to assist in loading my $130,000 Porsche onto the flatbed. One employee was overheard telling others "don't help him." This level of unprofessionalism is appalling. Even worse, this wasn't my first bad experience here. On a prior visit, also for a nail in the same tire (which makes me wonder whether it was even the same issue or something more suspicious), I received THREE separate phone calls from one of their employees claiming he had "dropped his phone" inside my car. He even claimed to have "pinged it" at my downtown office. No phone was ever found. To me, it felt like an attempt to track my ca, and it was beyond disturbing. For the record, I took my car to a different shop immediately afterward and got two tires replaced for only $1,200. Not only was the service professional and efficient, but the price difference proves this Discount Tire location was trying to rip me off. This business is shady, untrustworthy, and clearly has fraudulent practices. Between outrageous markups, refusal to help, and extremely questionable behavior by employees, I would strongly warn anyone: do not take your vehicle here. read more

Jeremy is the assistant manager at this location and was so helpful!! I was hesitant to purchase all four tires seeing that Black Friday was around the corner and they offer sales. But he was able to guarantee that if the tires go on sale to come back and he'd give me the difference. Like whatttt!!!!! So grateful for his help! Because saving a couple bucks now a days matters. All employees seemed to be very helpful and able to answer all of the questions. It was busy as soon as they opened so that tells you a lot. It was about a 1.5-2 hour wait without an appt which is understandable. They do offer AAA discount and military I think it was 5%. They have a financing options as well. Bought 4 continental tires for about 900 bucks out the door. Going to keep an eye out for Black Friday sales and return. Fun fact American tires in Los Angeles are sister companies so I can always go there as well! They have a lobby where you can sit and relax while you wait. Recommend this tire shop!! read more

Jason the assistant manager as well as Alex and Cody are top notch professionals! They put two new Michelin Defender 2 tires (I use that model exclusively) on my car and had me ready to roll 17 minutes later! Their degree of efficiency and willingness to serve customers is second to none! Additionally, Jason saved me over $150 off of a competitor's price for the same tire. read more

Exceptional job, couldn't thank Ramon enough. First time coming to discount tires and I felt taken care of from the moment I walked in to the moment I left. The guys took great care of the car and the issue! read more

Came in this past week to replace tire I had in warranty. The wait was 90 mins but they were able to service me in under 45 mins which was great. This is my favorite location by far as they always have my tire in stock. read more

We have had bad luck with tires (nails, namely) the last year and a half, ranging from reparable things (nail in the middle of the tire) to non-reparable things (nail in the side wall), but Discount Tire has always come through. I appreciate the Discount Tire team's efficiency, friendliness, and professionalism every time I've had to come in. Appointments are obviously preferable, because appointments are prioritized. Depending your schedule, you can drop off the car or wait for it to get done. Discount Tire also has a neat tracking system where they text you and you can check online to see what stage your tire repair is, and an estimate of when the work will be done. We will definitely continue to patronize Discount Tire, particularly this store. But... hopefully not any time soon, no offense ;) read more

Booked an appointment to get my tires rotated here this past weekend (don't book appointments, they don't prioritize appointments over walk ins so why bother being tied to a specific time), which turned out to be a massive mistake. As I dropped my truck off I mentioned to the representative that my truck needs tires inflated to 55 psi in the front, and 45 psi in the rear. And to please not mess it up - like the other discount tire location did last time. Got a text 1.5 hrs later that my truck was ready for pickup, so I headed back with my 5 months old baby to get it. As I start my truck up I see the dash lighting up with "air suspension temporarily disabled". My immediate thought was that they probably disable it while they have the truck up on the jack so I headed back into the store and asked if they could remove the temporary disabling. They looked at me like I spoke a different language, and acted like they'd never heard of such a thing. At this point it was pouring down rain. The representative came out to the truck with me and my baby to try and figure it out, he pressed some buttons and now some more lights were flashing. He went back into the store to get someone else. At this point my driver side seat is drenched from the rain and my baby is getting anxious. Two other guys come out with no idea what to do. I'm pissed. I get my phone out and start googling only to find out the simple solution, and unlocked my air suspension myself. With my now screaming baby in the backseat I left in a hurry. Fast forward two days and I notice my tire air pressure is off... Guess what- they never adjusted the air pressure like I asked them to do. I head over before work to get the air pressure adjusted quickly (would hate to drive on the freeway with the wrong air pressure in the rain with a truck that already doesn't have great grip in rain). Back at discount tire there are three dudes inside the store hanging out, and one guy outside helping another unhappy customer with their tire pressure. I wait for 15 minutes in my truck in the "air check" spot - no one helps. I get out to see if I can use the air pressure machine myself - get told I can't. At this point I leave. And I'm never coming back. And I'm never buying anything from them ever again. Exceptionally poor service and intense incompetence. read more

not good customer service I went here to change four tires on my car. They destroyed the top of one of my tires and didn't let me know when they were done.i have not good. Experience. read more

I will be changing my location. Although I love discount tire this location never honors the appointment time. Today I waited 50 minutes and still my car wasn't taken into the bay for a tire rotation. I had to leave. I'll have to reschedule at another location. read more

I wouldn't recommend having your alignment done by Discount Tire. Do so at your own peril. They left my wheel seriously cockeyed. I set an appointment to come back and have them fix it. They said it would take an hour. Upon arrival they said it's going to be about two hours as they are busy. I consider that a terrible experience. Unprofessional on many fronts. On execution and customer appreciation. read more

Last night my wife told me here tire lost all it's air right as she pulled into the driveway. Today is her birthday so not great timing. I ran her tire over to Discount Tire right as they opened after jacking up the car. I was a walk-in but the wait was short. They were friendly and attentive and told me they would text me once it was ready. Anthony and Nick (or was it Rick?) were friendly and helpful. They ended up plugging the tire for free and the wife could get to her afternoon appointment with no issue. I'll be bringing it back soon to rotate the tires and possibly to swap out her way too old donut or replace it with a full size tire. Thanks guys, I got lots of husband points for taking care of this promptly! read more

Called first thing in the morning since I had a flat and I got all my tires here. They said they'll fix it and I asked if I needed an appointment which he responded, "no just walk in." I've now been here 1.5 hrs and they haven't even took it to the fixing bay. Employee said it would take one hr. Time of completion says 15min ago. Employee thought my car was already finished and now says there's still cars in front of mine when I've seen multiple cars come after me and get treated. Horrible communication. Horrible service. read more

Came here with my mom to get her tire checked and the customer service and men who work here are compassionate and accommodating. We worked with Rick and he was wonderful. He helped us get the best deal and even set us up with another shop for more work needed. He went above and beyond for us. I highly recommend this discount tire and working with Rick, he took good care of us. read more

I am returning to this review with an update. While it did take a bit of extra work, Discount made it right. They honored the spirit of the warranty. To the point that I felt comfortable enough to return to Discount with another family vehicle. read more

Terrible! With an appointment, 2 hours to replace,1 flat tire, and they replaced the wrong tire!

Everyone that I interacted with today was knowledgeable, courteous, and honest. Being a female, it can be stressful dealing with car shops but I have always been treated with respect and never felt taken advantage of at any discount tire location. They have my business for life. read more

I made an appointment for Sat 3/1 to get new tires for my E150 van. When I arrived at the appointment time I was told that they only had three of the tires that I needed. I was told that the other tire would be shipped from another store and be there that same day. I decided to reschedule a new appointment for Monday morning. I received numerous texts reminding me of my appointment. When I went in 1st thing Monday morning I was again told they only had three of the tires. The forth tire never arrived. They texted me reminders of my appointment but not that the tire was not in. Two trips, several wasted hours and the time and energy spent go there and back and nothing... What BS! Don't waste your time at this location buy tires! Now headed to Costco for my tires!!!! read more

Great service from start to finish. From my initial phone call with questions, to the SAME DAY appointment set up, to the super fast completion of services, I was treated like a princess throughout. read more

Discount Tire - New shoes for my ride! - Tires Near Me - La Mesa, California

Rick is the man. Super great at making sure you get exactly what you want/ need. I ordered tires with somone else and wasn't too happy with them so Rick spit the difference with me for the tires I truly wanted. Quality, quick service, great communication. 10/10 read more

Ramon did an exceptional job working within my budget to help me get back on the road after a blowout. It was a great experience and the result exceeded my expectations. I couldn't recommend them more. Thank you to Ramon, Daniel, and the great team at DT. read more

I've taken every single one of my cars here and it is well worth every penny, and frankly, the prices are great to start with. Always friendly and helpful staff. They don't pressure you to get anything you don't need, and make great product recommendations based on your needs. I highly recommend buying the extra warranty per tire--it's come in handy multiple times when I've gotten a flat and saved me hundred of dollars. Also, they rotate your tires for free! Wait times are pretty standard, but I recommend making an appointment for convenience. The waiting room is pretty bare bones and there's no coffee shops or restaurants terribly close, so depending on what you're getting done, maybe make plans for a ride. I will say that they typically get my car out faster than they quote. TLDR; They give you every opportunity to help you protect yourself and your vehicle--take them up on it. read more

MAJOR DELAY - I've been a content customer for a long time of Discount Tire. But tonight, I'll be reconsidering my loyalty. Had an appt for a rotation, and 40 min later they actually started the appointment. The appointment was... pointless. HARD WORKERS - Otherwise, the employees seem to work very hard and have good team rapport, and I am glad to see these making the best of a physically demanding job. They seem to do very good work. QUESTIONABLE MANAGEMENT - But management should take a closer look at accepting appointments they cannot honor... quite disrespectful to customers. And I wasn't alone tonight in this feeling... two other customers asked the store counter attendant if they were forgotten about - my sentiment exactly. read more

Niceness goes a long way! Made an appointment for 2 Yokohama tires on Ford Explorer. Waited just a few mins after arrival and check in before my car was taken for service. They immediately called me and informed me due to a mix up they only had 1 tire and I would need to come back for second tire or just return for both and the rotation. Opted to have 1 replaced that wore uneven due to an alignment issue. They quickly made the swap and I was on my way. Get a call about an hour later stating they got the second tire and I was welcome to come right back instead of waiting for the next day appointment. I rushed back and was out within a few minutes. I'm not deducting any stars for the mix up as mistakes happen, and everyone I interacted with was so kind and professional. Special shout out to Willie who checked me in, Angel who changed my tires, and Quin who double checked my air pressure and made sure my car was safe. It means a lot to your customers when they are taken care of! read more

Discount Tire - Discount Tire, excellent customer care!! - Tires Near Me - La Mesa, California