I've been to this location twice this year and continue to be impressed with the service provided. Visited in February for an oil change and a general tune-up based on mileage and was treated well with fair prices. Plus I love that you can make an appointment online! I brought my car back in September as I hit a pothole and my alignment appeared to be off as a result. They did a full inspection of the car and found a repair was needed. It was a Sunday and they seemed to have a difficult time getting the part in, but called around and got it done for me while keeping me in the loop along the way. All in all, I was out of there within 5 hours and my car is better than ever. As a note outside of the service I received, the signage about upgrades to the waiting area was up in February as well and there's been no discernible updates when I was there in September for a repair. I'm sure the signs came from corporate but I'd suggest not displaying them until the upgrades are actually underway ;) read more

Pep Boys - Auto Repair Near Me - San Diego, California

I'm not sure who this place is for? It's too expensive for basic maintenance/oil changes, and they don't service a ton of vehicles, despite their website saying so. You're better off finding an independent shop that focuses on your particular vehicle manufacturer. read more

Hadn't been over there in years only to discover the retail store is no longer there. They only provide service repairs and maintenance. I called to verify and the phone was answered pretty fast and the gentlemen was very friendly and offered more information I even asked for about what's gone on with that location. Excellent customer service. read more

Jeff from this location helped me check my air pressures on my tire. He was extremely generous and knowledgeable. Saved me 4 hours of my life he's the best. read more

Terrible service. Appointment scheduled for 8 am no one there, left @815 am and rescheduled. Worse choice i could have made. The 100 dollar oil change cost me 1500 dollars in repairs at a different shop the next day when I had to tow my vehicle because my oil had all leaked out of my oil filter housing which was cracked. Don't worry tho the manager let us know "THEY DONT TOUCH THAT" while change the oil filter? Regardless the service was bad from original appointment and store opening late to how we've been handle in trying to just get a refund for the original oil change. Other pep boys never did me wrong but this one makes sure I'll stay away. read more

I made an appointment online (a few days ago) to bring my vehicle in for an oil change yesterday morning at 9 AM. Normally, I will take my vehicle to the Chula Vista (Tierra Del Rey) location but since I was in the area, I figured "why not". When I got there, ALL of the service bays were full and only one tech was walking around. He asked what I wanted and I replied "oil change and tire rotation". He said that I would have to leave my vehicle for the day because everyone else was out. ARE YOU SERIOUS??? Needless to say, I left and decided to make an appointment at the Tierra Del Rey location which is where I am at now. If you guys are having staffing issues, get rid of the "dead weight" and hire people that want to work! I would definitely not return to this location ever again! read more

06/02/2024 @ 11am I had an appointment set up here for 11am and when I got here, the Luis G couldn't find my appointment in the system. I've been going here for almost a year with my offroading truck and they said they couldn't work on my suspension due to new management even though I have a lifetime warranty for my alignment. Even though I came here 2 months ago, they told me that I would have to go to the location that I got the lifetime warraty from due to new management. There was no indication that there was new management and due to this reason, any off roading vehicles should not come to this location read more

Do not go here unless you have no life or responsibilities and can afford to wait all day for a simple oil change, I came back after 2 hours and still my car hadn't been touched! Took my car and went to Jiffy lube right up the road where it was done in 15! Don't waste your time here. read more

I delivered my car saying that there was a sound from the bottom. They received it on December 26, 2024. They delivered it as it was completed on January 13, 2025 and received 3200 dollars. I noticed it was worse when I got in my car. I obested. They hired my car for 1 more day to get a refund of what they did to the vehicle. But they still haven't returned my money. Scammers. read more

So I bought tires online and they were shipped to this Pep Boys Store for installation. I scheduled an appointment at 8AM, over a week in advance and arrived about 10 minutes early today. There was only one employee there. He first had trouble finding my reservation, then had trouble finding my tires, wasn't sure if I had payed for them and after clearing that up, had no employees there other than himself to do the install. Finally he said that I didnt really have an appointment, it was more of a dropoff time, but he would have the car done by the end of the day. About 8:45 AM the manager and a few more employees strolled in but they were of little help. I had them give me the tires and went elsewhere. Save yourself the headache and take your business elsewhere, you've been warned. read more

Please don't come here. Got WAY over charged for an "easy" fix, and then immediately after leaving the lot (and I mean not even 10 minutes later) the gas became jelly, the breaks completely stopped and I easily could've gotten killed. When towed back to the same place, mechanic said it was a complete "mystery" to him what happened. Not to mention they mansplained and talked down to me almost the entire experience and kept talking to me in jargon to keep me confused. Please save yourself your sanity and money, do not come here. read more

Fernando was super helpful and nice. Even though I didn't recieve any services he took time to answer all of my questions.

They can stop scamming people and making customers pay for things that don't fix the problems.

After waiting 4 hours (est wait time 1.5 hours with my appointment) for a standard brake package, refused to accept a coupon for service performed. Stated they don't accept coupons for brake pads, even though the standard brake package is only pads (plus inspection). Front desk claimed to not know what a standard package is even though it's the only 2 options on the website. Manager was called x2 and told them not to accept the coupon. read more

Pep Boys - Coupon - Auto Repair Near Me - San Diego, California

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Giving them Two Stars only because the Service Managers were friendly. Ordered new Whitewall Tires for my car: 1. They did not clean off the green from the Whitewalls. 2. My Hubcap flew off right after I left the store. 3. I went and had to purchase Tire cleaner. Then after cleaning the tires myself I found out the Whitewalls were all damaged and look horrible. Now I am buying Whitewall Paint. That should be a fun task to do. I went here only because Discount Tire did not sell the Tire I wanted. My advice, pick another Tire. read more

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CONSUMER BERWARE!!! I WOULD GIVE 0 if I could but that isn't an option. On Dec 26th I went in to have my front and back brakes done and all 4 rotars replaced. The work was done by Edwin. But on the paper work it states Josef was the mechanic. The next day I hear a clunky clack sound coming from my front end. That same day there was a death in my family and I was unable to address the situation until Jan 19th. I returned to Pep Boys and explained to them the clunking sound that I noticed the day after they did the brakes. I never had a clunking sound before PEPBOYS! They said they would perform a brake inspection to double check their work! SMH! YOU OBVIOUSLY DIDN'T DO THAT PEP BOYS! After inspection the tech found top hat on struct to be the root of the clunking and sway bar links to be the root of the clunking. KEY WORD ROOT OF CLUNKING! WRONG! they replaced the struts the clunking remained. Then they said the axles need to be replaced to fix the clunking ,They replaced the axles too. Well the clunking remained. ( IN THE MECHANIC VERBAGE STOP SHOTGUNNING) which means if you don't know what the clunking sound is don't start replacing parts in hopes of fixing the problem. I ended up taking my car to Toyota and having a PROPER BRAKE INSPECTION PERFORMED. at that time the technician at toyota found the front brake pads did not fit correctly which was the ROOT OF THE CLUNKING not only that but the back right brake wasn't installed correctly and was rubbing the rotar unevenly. I now have to pay to correct the BOTCHED WORK! and was sold axels, sway bars and struts that weren't the root of the clunking. THE BOTCHED BRAKE JOB IS THE ROOT OF THE CLUNKING. CONSUMER BEWARE. I AM DISPUTING ALL MY TRANSACTIONS AND AM REQUESTING A FULL REFUND. AND LADIES PLEASE DO NOT TAKE YOUR CAR HERE. I FEEL I WAS TAKEN ADVANTAGE OF. PEP BOYS I WILL NOT STAY SILENT! read more

I had an 11am appointment and dropped off my car at 10:45 am and they said it would be "at least two hours". After waiting like a hooker on El Cajon Blvd for SEVEN HOURS they NEVER EVEN TOUCHED MY CAR. Jeff just gaslighted me and even 15 minutes before closing could not admit that they would not get to it and offered to keep it overnight. Gee...thanks! That was not an option for me. I had called around 3:30 to check up and was still under the impression that it would be done before 6pm closing. A simple "we may not get to it today" would have gone a looooong way. I don't live in town and planned my entire weekend around having my car serviced. He couldn't even offer a future coupon or priority appointment. He really didn't give a sht. Just terrible. I got ripped off for over 7 hours of my time and had to wait on a HOT DAY for ABSOLUTELY NOTHING. I had previous good experiences here with the Hispanic fellow in charge, but I will not be returning. Please be honest and give realistic expectations to your customers. If you can't fulfill your appointments then STOP TAKING THEM. It's very simple. read more

I've used this location twice for my breaks and my AC. I have had the best experience here with repairs and customer service. Bryan is a rockstar! You can tell he is extremely knowledgeable and loves his job. I've seen him interact with his staff and customers, and he treats everyone with respect and does it all with a smile. All the interactions I have had with other employees here have been welcoming as well. If I could give more stars, I would. I would definitely recommend this location for your car repair needs! read more

I would 100% stay away from here. The only person who seemed to be nice and professional is Jeff. Other than that there is never anyone there. Brian was terrible. I understand customers can be rough with them and who's really having a great day of you have to bring your car in? I was nice and tried to be understanding but every single time was bad. My car was disgusting Everytime I got back in. I mean my hands would literally turn grayish and greasy. Brian would never call me. 1 time I dropped my car off and didn't care if it was there all day. The next time I needed my car he said he would call and then my husband finally called close to close and he said "oh yeah it's ready come get it". Brian said he would call when a part got delivered and he never did I waited a couple days after he said it would be there to you know be NICE and when I called he answered knew it was me and said "here it is" started laughing and realized I heard before he put me on hold. Came back with a half asses apology. Thankfully the next time Jeff took care of me. But I'll never go back. I mean I'd rather take a day and go to TJ then ever come back here. read more

I have gone to this location several times over the years as they are nearby. The service people are always very polite. If you have to leave the vehicle there, they will text you when it is ready. We have had various issue with our vehicles and their pricing was fair, they got the job done in a timely manner, and were always willing to go over options on the estimates. read more

My experience was made very pleasant largely because of Brian. He was exceptionally friendly and I enjoyed chatting with him while checking in my vehicle. He was very genuine and came across as very honest and trustworthy, which is not always the case at car shops. read more

First off-- I'm not one to leave reviews, good or bad, but my experience here was disgusting to say the least. I went in today around 5:15 pm to buy a new car battery. My battery was completely shot and my car failed to start twice today both times getting my kids to/from school. The place was dead, there was only one customer checking out. One of the employees at the counter assisted me, she was nice enough. I purchased the battery and asked if someone there would be able to put it in for me as they clearly advertise they do & for free. I know nothing about cars or how to change a battery. The lady said yes and would ask one of the other employees to do it. There were maybe four or five dudes working there. The first one she asked said he'd put it in. Five minutes later the lady tells me that they're waiting for another employee to do it. Several minutes after that she said a different person would be able to do it. Then again, several minutes later she said they were waiting for another person to clock in order to help me out. By this time I'm getting very impatient because I can hear her asking one person after the other to help me for them to say yes then pass it onto someone else. Finally, the employee I was told would be coming in walked through the door, foul attitude complaining about work saying he wanted to walk back out the door as soon as he walked in. She asked him if he could put my battery in and right away he started complaining. By this time I was fuming so I said straight up & obviously beyond irritated "Is there a problem?" The guy was silent & didn't care at all. The lady quickly said she'd help me out after 30 minutes (no exaggeration) of standing there waiting patiently. We went outside, popped my hood and she looked around for maybe a minute then said she'd be right back. Sure enough, she came back out with the miserable **** who basically refused to help me in the first place. 20 min later my battery was put in. I was there for almost an hour! Not sure if it normally takes that long but I started thinking maybe they're all just incompetent and LAZY AF and that's why they don't want to do their JOB!?! I wasn't asking for a favor, that is part of your job boys!! Obviously, based off other terrible reviews, the manager of this place does not take out the trash. If I could give this place negative stars I would. Don't waste an hour of your time going to here. read more

Brian matched their online price, and that bumps up their score 1 star. However, he pulled a sleazy move by getting my vehicle on the rack and removing the wheels and tires and THEN try to locate my tires from somewhere else! I know now to ask and make sure to see the tires before I end up sitting around for an extra hour at a tire shop. read more

Assistant manager Tueo as well as a VERY helpful gal (wish I could remember her name) at the parts counter COULDN'T have been more helpful in helping me track my purchase receipt, and following up to be sure that GearHead Tools had replaced a malfunctioning ratchet. (ONLY 6mos later!) God bless Gearhead Tooling. They could DEFINATELY use some help on warranty convenience! But Campus PepBoys 6714 El Cajon Blvd SD, 92115 ARE CUT ABOVE THE REST!!!!! Thank you Tueo! read more

Pep Boys - Thank you! Harry - Auto Repair Near Me - San Diego, California

You know I shop here quite a bit at Pep Boys, and they have this very small sign on the front of the retail store that says they're currently closed. It looks like they're remodeling inside the store but the actual service center is in full swing and open. It would be nice to have a large sign out there on the front of the building stating retail is closed so that you don't have to park out of your car and walk all the way around and see the very little tiny sign that says that retail is closed. read more

fool me once, shame on you; fool me twice, shame on me Definitely shouldn't have come back here a second time. $1200 and did not stop the knocking in my engine? Didn't prevent the check engine light from coming on 20 miles later? Bring it back, don't look at it for a whole day before telling me Brian's off until Tuesday if you want to pick it up? I'm sorry what? I didn't realize I brought my car to Brians auto shop. I thought this was a reputable national chain of manny Moe and jack and that you would take care of my car!?!???? Before this you took $1800 and didn't fix the problem I came to you for. You fixed a problem that didn't need immediately fixed and said that took care of the original problem. But didn't. So my bad for getting taken advantage of the second time. read more

I came here almost a year ago to get a new tire when I had a flat. Waited a couple hours since I was a walk-in but had no complaints and Pep Boys did a great job. Came back today (Jan 2024) because I thought I had another flat tire and met Jeff. Very kind, helpful man. I ended up not having a flat tire (thank goodness) but he checked all my tires just to make sure and added air since they were low. Really appreciate him taking time to do this for me especially since they were already busy a hour after opening. Thank you, Jeff!! read more

This place is becoming my favorite auto parts store every time I need parts for my old junkers! First, let me say that I try to do all my own work on my vehicles. (Except for my wife's because she has a new Kia) These cars are a little over 20 years old, and they have been very good to me. Obviously, some things are eventually gonna break. That's where Pep Boys comes in handy. They are the largest, most complete parts store around. Before, I was hesitant to come here mainly because they closed earlier than other parts stores in my area. Also, the other competitor's stores are closer to home. However, in the last month I've had to purchase a radiator for one car, and a catalytic converter fro the other. Both times when looking online to price these items, Pep boys offered a 25% discount when you ordered online! I thought this was great so I took advantage of the deal! I saved at least $25 off the first item and over $30 off the second!! This, of course frees up more $$ to go out more and do more Yelping! Now who would complain about that? Pep boys, you've become my first option now when I look for aftermarket auto parts and accessories!! read more

Pep Boys - Hopefully pass smog now... - Auto Repair Near Me - San Diego, California

This location was extremely helpful! We didn't know our car needed a specific coolant and thankful that they brought it to our attention. Even though they didn't have it stock they still helped us with finding a local location that had it. Overall, they were eager to help us and not oversell us on unnecessary products! read more

Shittiest people behind the counter you can imagine. Zero care and zero help. Sloppy and bad. Just terrible.

6/2/24: I had an appointment for an oil change that I scheduled 2 days ago and verified with text and the guy said that he couldn't find me in the system. They told me that it would take 2 hours so I left and came back. I ended up waiting 4/5 hours and paid more than what i quoted. read more

I liked going here nothing wrong with it, but ever since the last time I took my car there I will never go back. They had someone new complete an oil change and he missed the hole that my dip stick slides into..... something simple, yet if they're that negligent on something that simple I don't trust them to do a bigger job if needed. It just says to me that the technician doesn't care about how he leaves the car for the customer and doesn't double check if everything is tidy and ready for a safe operating vehicle.. read more

I ended up popping my tire yesterday after work and by the time I got the donut on, it was after 6 pm. I made it to Pep Boys before 6:30 pm to see if "maybe" they could squeeze me in. They were able to and put the new tire on for me. I was done at 6:50. Overall great experience and I'm so happy that they were able to help so quickly. Brian and the guys working there were great! read more

My battery was shot & so I called to get a new battery + install. James was very friendly and professional. They were able to get my car ready in less than 2 hours even with other cars in line. Thank you for the great speedy service! read more

Went for a scheduled oil change. No techs anywhere. Guy at the front desk said he couldn't guarantee anything. I asked how long, he replied I don't know. Clearly they don't care. He said his manager likes it that way. Wow. Do yourself a favor and stay away. read more

Thank you so much for your wonderful service! Mark, Edwin, and Jeff were all AMAZING. I am humbled by their kindness and superb hospitality. They helped me with swapping out my OEM cold air intake to aftermarket. Thank you guys again! read more

I was freaking out when my airbag light came on. I called tons of places who wouldn't even touch the issue, figured anyone who did would try to take advantage as so often happens to women with car repairs. And then I called Pep Boys, my old standby that I hadn't used in years. Jeff said they could get me in today and get me a diagnostic code to give to the specialist down in Chula. They got me in and out, gave me the code, and even helped me locate a potential parts supplier and a dealership in TJ (they don't make my car in the US anymore). May seem small, but it's a huge hurdle overcome for me. They were SO HELPFUL. I cannot recommend Pep Boys and Jeff highly enough. read more

Jeffery Wilson was very informative and helpful. I needed to replace my car battery and I saw a coupon online. The online coupon was only letting me to purchase and instal the battery for the next day but Jeffery was able to help me out as I needed it right away. I saved myself 40 bucks and it was free installation. It was very busy as well and he was able to fit me in schedule. I can see why this location has a higher rating than any other pep boys around here. Definitely coming back to this location if I need a battery replacement or anything else. Also helped me Sign up for their rewards program. read more

This is the one place I take my car to. The service manager, Jeff, is top notch. He always talks to you about your options for your cars and never tries to squeeze more money out of you like other places. Jeff has always treated my wife and I will kindness and respect. The employees at this Pep Boys are fast and about their business. Their goal seems to be to get you on your way as quickly as possibly while also ensuring that your car is safe and ready to go. Great place. read more

Do not go here if you are seeking trustworthy service. My husband brought in his sports car in for a tire rotation and an oil change. They told him it would take an hour and a half from when he dropped it off. He called them 2 hours after he dropped it off, and they hadn't even started working on his car. Before he took his car in, he reset the boost gage, which marks the peak boost the car achieved. When he picked up the car, the gage was at 15psi, which is two psi away from the max. For reference, the gage was at 3psi before my husband took the car in. This means there was no reason for the gage to be at 15psi for normal operation of the car and an oil change. This also means the car had unnecessarily been joy-ridden to nearly its max. Again, do not go here if you are seeking trustworthy service. read more