Extremely impressed with the staff on how quickly they took care of my return and what knew parts I…read moreneeded.

It was a quick trip to purchase a signal light bulb for one of my car. I was warmly greeted after…read moreentering. The sale associate asked if he can help. I stated my purpose and was directed to the correct aisle. The cashier was friendly and efficient.

Thank you to Robert! My family was on their way out of town for Thanksgiving, and my front…read moreheadlight was out. The staff came and saw what the make and model was and helped install it. I was on the road in 15 minutes. Thank you so much. Good Bles you!

They are very customer friendly, would recommend them to all do it yourselfers and auto repair…read moreshops in the area

I needed two O2 sensors for my Expedition. The store was out of stock. Daniel went the extra mile…read moreand made sure that he picked a parts supplier that would have the parts at the store the next day. Daniel then called to let me know that the parts were in (the next day). Great customer service! Thank you

Manager James is horrible. Bought a battery at this store and had my receipt and he refused to…read moreexchange the battery while it was still under warranty!!! He gave some lame excuse... blah blah blah!!! Ended up going to another store where the girl had no problem using info printed on the receipt to provide a replacement. I would advise using any store but this one!!!

Great, quick, attentive, personal service, as I have come to expect in my 20+ years of being their…read morecustomer.

Fair, professional, experts, and they have a good family feel when talking to everyone I interacted…read morewith. They just gained a new lifetime customer.

i've been coming here for a couple of years. I made of going to another oil changing place in Katy…read moreand they broke the plug on my car and didn't tell me. Lanthan was so kind when I came back and asked him to fix it and very knowledgeable. I will only ever go here from now on.

This isn't about the store. I'm pretty sure the store is good, but I just wanted to say something…read more I had a very disappointing experience here today. I'm 13 years old, and I was riding my electric bike. There was an open space through the oil change bays, and I thought I could ride through it to get to the other side. While I was there, I accidentally fell off my bike. An employee who had a beard and was wearing what I believe was a hat immediately started yelling, "Hey, hey, hey, what are you doing?" I was confused and replied, "Nothing." He then said, "This is a business." I told him that I was just riding through. Instead of calmly explaining the rules or asking me to leave politely, he told me to "get the **** out of here" twice. I was honestly shocked because I'm only 13 years old, and I didn't expect an adult to talk to me that way over what was just a mistake. I got back on my bike and left. As I was leaving, I said, "You weird, bro," and rode away. I understand that businesses have rules and may not want people riding through their service area. If that was the case, a simple and respectful explanation would have been enough. There was no reason to yell or use profanity toward a child. I hope management addresses how employees speak to people, especially kids. Being treated with respect goes a long way, even when someone makes a mistake. This experience left me with a very negative impression. Bad customer service and I was actually gonna ask him. I was thinking about it. I was gonna ask him the ratings about this place and stuff like that.

Just got my vehicle tinted again. By again, I mean different car needed tint, and I won't go…read moreanywhere else. All Out always does a fantastic job backed by amazing customer service. They are always my go-to.

When in there to get a lift and new tires, but told them that I was on a budget. He recommended…read moresome great affordable tires and would meet my goals (taller tires). Gave me a great quote. So I scheduled the service. During the service, they called me and told me that I already had a lift on my truck, so paying for another wasn't necessary. So he told me I saved a few hundred dollars. When I finally picked up my truck, it looked so much better. Really appreciate these guys. And service was great!

Get my annual state auto inspection done quickly and without the wait! Enjoy excellent, friendly…read moreservice that's super convenient for anyone in the Sugar Land area.

A Toyota 4 runner is one of the most common and easiest cars to do an oil change . He warned me…read moreabout the oil filter housing breaking because it's too sturdy , and that he would prob have to replace it with a 30 dollar aluminum . I'll give him an extra star just in the small chance that this isn't an upsell , but speaking to my usual Dealer in Austin , he's very confused by this . I have my doubts . The car is 40,000 miles . Driven very moderately . "This isn't rare enough to call BS outright, but low miles + breakage almost always points to service error" I was okay to spend a little more for given the reviews but this has all sorts of red flags ..wasn't all that quick either . Not slow but trying to find any silver lining possible .

The service required was air pressure service. Associate viewed and adjusted each tire to the…read moreproper level and suggested tire changes. The facility was clean and the Associate was very professional.

What happened at this location today was completely unacceptable…read more One of the managers apparently decided that he was going to charge my wife nearly FOUR TIMES the amount she had previously been charged to install two tires that she brought in herself. What makes this even more outrageous is that she had brought in two other brand-new tires less than two months ago and had them installed at a specific price. Yet today, for essentially the same service, this manager suddenly attempted to charge her almost quadruple. So I would genuinely like an explanation: what exactly changed in less than two months that justified increasing the installation price by nearly 400%? Because from where I'm standing, it certainly looks like someone saw a woman standing at the counter and decided they could take advantage of her. If that wasn't the reason, then Discount Tire should have absolutely no problem explaining exactly what justified such an enormous and completely inconsistent price increase. My family and I have been customers of Discount Tire for OVER 20 YEARS. That kind of loyalty should mean something. Instead, my wife was put in a position where she had to challenge a ridiculous charge just to receive the same pricing she had received less than two months earlier. Yes, in the end they honored the previous price--but that does NOT excuse what happened. The fact that this situation occurred in the first place speaks volumes. A customer should not have to argue, push back, or prove what they were previously charged just to prevent themselves from being grossly overcharged. And I want to be perfectly clear: I will NOT tolerate anyone attempting to take advantage of my wife--or any customer--because they believe they can get away with it. If this is the type of behavior Discount Tire permits from its management, then after more than two decades of giving this company our business, my entire family will gladly take that business somewhere else. Furthermore, I have a social-media audience of approximately 4 million followers on TikTok, and I have absolutely no problem publicly documenting exactly what happened at this location, including the previous installation price, what my wife was initially quoted today, and how the situation was handled. This isn't about a few dollars. It's about integrity, consistency, and how you treat your customers. Attempting to charge someone nearly FOUR TIMES the previous price for essentially the same service and then backing down only after being challenged is disgraceful. Discount Tire management should be looking very closely at what happened here and asking why a longtime customer was ever put in this position in the first place. Twenty-plus years of loyalty can disappear very quickly when customers feel like they're being taken advantage of. I would like to add as well, please tell your techs to take their greasy gloves off when they drive our vehicles, I'm tired of wiping grease off of my steering wheel, door handle, and gear shifter.... CMON NOW this is common sense. Stop being lazy!!!