from : robert in houston texas…read more.
on september 30th , 2023 at 1:46 pm.. (i walked into xl parts store #22 1649 gessner suite A Houston Texas 77080) and was treated extremely poorly.. the people there do not have good customer service skills .
it is one of the first auto parts stores that does not greet there customers well , the manager Oscar castro never smiles or says hello when greeting or say thank you when leaving. Just always has a blank look on his expression. However this is not mainly about Oscar..
I walked in the store looking for a transmission dip stick tube (SEAL).. and the clerk (which by the way , I do not know her name).. asked for all the information to the vehicle. Finaly she then started to look for this one part I was asking about. She responded that she could not see it on her screen . so I started to explain to her where on the vehicle it was located. (her replay) "I'm not a mechanic. At that point , she did not offer any other help and I had to step to the side.. so before she could take the next customer in line, (I had to asked her myself ), " do you have somebody back there that can help find this part. (which ) she then replied ,"yes, I will get somebody ". However, she did not go get somebody to help me. She proceeded to attend the next customer, okay , so I waited patiently.. I figured she would help me after that customer. (but , I was wrong) she then proceeded to the next customer. And did not make any effort to go in the back warehouse to find somebody to help me.
At this point , I walked to the corner of the store and peeked in the back to call out , (is there somebody back there that can help me..) at this point, the lady clerk yelled at me and told me, "you can't go back there.. (which I replied) , "I did not go back there, I'm just standing out here calling out for somebody to help me since your so busy..(she made continuouse replies ) " if you go back there , I will call the police) and from there she just kept yelling at me and making the same comment, (if you go back there , I am calling the police..
When the manager Oscar castro , finaly came out , he did not seem concerned about what had just happened at all, he just gave me a blank look and I continued to place my order and (yes ) he did find my part. (but ) mr. castro offered no apologies , no concern , nor did he ask what happened.. he just carried on like nothing had happened.
I have been here along with other colleges from my company. And Oscar does not greet his customers , doesn't thank his customers for coming into his store. He always just has a blank look on his expression.
I understand , we all have other work related issues going on in our heads. But if your in customer service . the least you could do is make your customers feel welcomed and not just made to feel like a number. I was not pleased with the clerks service , I felt rejected , and thrown to the side with here deminor towards me. And mr castro could have been more receptive and offered some kind of concern . very poor people skills