I writing this review because I thought this place was great I have used there jump starter twice…read morewith leaving your cell phone now today they claim that they can't do it all of a sudden I spoke to the manager and he was rude basically just ignoring and saying he can't do it. It's a shame how do anybody need to use a jump starter at the store!!!! Make it make since. So my son must not fit the look or race I'm sick of places like this the last guy months ago was nice to walk down the street and let us get a jump start least he helped

My jeep battery died and I was stuck dead in the water. Dale, the manager, changed my battery…read morehimself and was absolutely incredible about it. Everyone was so friendly, the store was clean, and every person I spoke to (including the young lady behind the counter- I don't remember her name) did their absolute best to help me as much as possible. Without them I would have been screwed and clueless. Thank you all so much!!

Had a flat tire in the morning and had my car towed to this location and let me just say it was a…read moregreat experience. The wait time they gave me was pretty high but they were super busy and it turned out the service was much quicker than the expected time. The gentleman that helped me Chris was super sweet and explained things in such a great way. He thoroughly helped this experience be great. I appreciate this company and really feel like I got my moneys worth out of this experience.

Unfortunately, I had a very poor experience today. I only went in for a sensor replacement, but I…read morehad to return because my car would not drive straight -- it kept pulling completely to the right, which was not an issue before they worked on it. To make matters worse, one of the employees parked her own car behind mine to change her flat tire, causing me to waste even more of my time. When I asked why the employee's car was blocking mine, no one gave me an answer. I am very disappointed with the service I received.

I'd like to thank service manager John and his team for exceptional service give the large volume…read moreof vehicles coming in and out. The customer service was top notch, uber requested was fast, and overall a very good experience. Recommend this location for service.

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.

Went to get my battery checked and when I tell you they have excellent customer service…read moreSo I had a bad battery reason for the always jumping the car whenever I need to go somewhere....had the battery less than 2 yrs... The guy (didn't catch his name) was very nice and told me yeah bad battery....told me let's see if the battery is here in stock...but once he looked at the battery and the way it was positioned he didn't want to break anything trying to get it out to change So here comes Superstar Eddie....was able to get to the battery but one of the connectors had a lot of corrosion on it and he didn't want to break the connector So I had to go to a mechanic which was the third place I found that actually switched it out for me and only charged me $50 without breaking the connector All and all Eddie from autozone was very good and welcoming and explained what was going on and why he didn't want to try....and that what I like explanation so I can understand better

Came in for an auxiliary battery for my 2022 Chrysler Pacifica…read more This battery was knew to me and had no idea what I was actually looking for. Manuel was a huge help and went the extra mile to make sure I had what I needed. Definitely recommend this location and ask for Manuel

Get my annual state auto inspection done quickly and without the wait! Enjoy excellent, friendly…read moreservice that's super convenient for anyone in the Sugar Land area.

A Toyota 4 runner is one of the most common and easiest cars to do an oil change . He warned me…read moreabout the oil filter housing breaking because it's too sturdy , and that he would prob have to replace it with a 30 dollar aluminum . I'll give him an extra star just in the small chance that this isn't an upsell , but speaking to my usual Dealer in Austin , he's very confused by this . I have my doubts . The car is 40,000 miles . Driven very moderately . "This isn't rare enough to call BS outright, but low miles + breakage almost always points to service error" I was okay to spend a little more for given the reviews but this has all sorts of red flags ..wasn't all that quick either . Not slow but trying to find any silver lining possible .