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O'Reilly Auto Parts

4.3 (4 reviews)
Closed • 7:30 am - 9:00 pm
Updated 2 months ago

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Indian River Battery

Indian River Battery

(9 reviews)

This is one of the worst businesses I have ever had the displeasure of interacting with, truly…read moreawful. After purchasing a battery earlier in the year (less than 6 months of use) I started getting the "low battery charge" on my dash. I stopped by to ask about my warranty, bringing along my original receipt and the first thing they said was it was my starter. Without running any diagnostics. Like Dr House and his quick claims, it wasn't my starter. But now that I see they often claim that to people, makes sense, I guess. After taking my car to the Volvo dealership and having them run multiple tests, they printed out several time stamped diagnostics of the battery and turns out, it was failing. So, why not take back my battery to where i purchased it with its warranty. Well, I was met with hostility, I was asked why "I trust Volvo over them, because they've been in the battery business for 40+ yrs.", maybe it's because a real diagnosis was given! Not just looking at it. It's okay you know, batteries fail, all of them. That seems to be a new concept to people who have been in the "battery business for 42 years". Then they took of picture of my plate and said, "I never want to see you or this car again and you no longer have a warranty on your battery", which they wrote all over my battery replacement. Hysterical, nice business acumen. We'll see how the BBB likes their acumen.

I have done business with Indian River Battery for at least the past 20 years and I am finished…read more Fool me once, shame on you, fool me twice... Had an alternator rebuilt through Indian River Battery and it lasted 20k miles before I spent the extra money for an OE. That was once. Today was twice. Had to pull another alternator from Indian River Battery with only 40k miles on it. Was I annoyed when I walked into the store? Yes. Was I apprehensive to return to the store after the previous incident? Yes, but I did as a matter of convenience. Nope, waste of time. The late founder's widow couldn't handle my curtness and, rather than attempt to alleviate the situation, met my curtness with equal curtness. Now that would be fair if she were my wife, but as representative of a business? Yeah, I don't think so. I didn't curse. I didn't yell. I simply expressed my displeasure through the tone of my voice in having to tear apart half an engine because of a lemon alternator for a second time. If I have to pay a bit more for an alternator that will last at least 100k, I guess I'm off to Rock Auto or MoparPartsGiant to see who can get me on the road quickest. It is abundantly clear Indian River Battery does not need my business any longer.

O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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