Date of Visit: September 7, 2025
First and definitely last time coming here.
We came in around 1:00 PM to get rotors resurfaced and were told it would take about an hour. Totally reasonable we waited, then called after the hour was up. They said it would be another 45 minutes. Okay, still giving them the benefit of the doubt.
We show up around 5:15 PM (giving them way more time than needed), and guess what? Only one rotor was done correctly and the other one wasn't even done properly. Then we're told it would take another 15-20 minutes to complete the unfinished rotar. At that point, it was just frustrating.
We asked someone walking by for a manager, and a young guy named Edwin came over. Not sure if he really is the manager, but if he is... yikes. He was singing while assisting us, didn't say a single word of thanks or apology, and seemed completely unbothered by the situation. My fiancé even said thank you when the completed rotar was given to us , and Edwin didn't acknowledge it at all. Totally unprofessional.
He did refund us the $90 we paid saying we can't get time back which we appreciated but it doesn't make up for the time and poor experience. The whole place felt like it was being run by kids.
Save yourself the hassle and just go to AutoZone or anywhere else that takes customers seriously. read more