Went to the ER store today to pick up a part for my dad, that he had called in & a woman employee pulled for me. I was greeted by utter disrespect, laziness, & misogynistic comments by Assistant Manager, Andrew.
Not only did Andrew fail to understand my dad called in & had the part pulled, he refused to look for it, & then told me (I quote), "I hate when men send in women who don't know anything." After showing him the text of info from my dad that included a picture of the part, & calling my dad on speaker to reiterate exactly what I already explained 3+ times, he stormed off to check the shelf & found the part. He only apologized that "the part was on the wrong shelf" after I said I'd like to do a survey or talk to someone about my experience.
Sadly I learned my mom also had a similar experience with Assistant Manager Andrew.
I cannot believe someone who is supposed to be a frontline face and leader in the store, would treat customer in this manner. I am still fuming about the "women" comment; completely unacceptable. read more