Went in to buy a starter, 4 employees behind the counter not helping anyone else, had to ask after…read moreseveral minutes who was going to help me. After asking for help 3 out of the 4 didn't even bother to look up. Got my part and left. Came back a few hours latter with the core, big surprises when I was met with the same poor service. Return the core was a major hassle as the employee appeared to have no clue what he was doing. Nobody had a uniform on or name tag so forget knowing who you're talking to. The store is a disaster with merchandise laying everywhere. I even noticed they had to post a disclaimer stating that the prices on the products may not be the actual price. I will never go back, 27yr resident of the area.

Oh gosh, what can I say about this place. Snooty, rude, prejudice, borderline, hate towards their…read moregeneral customers. Only the threat of taking my business to auto zone made them self aware and slightly helpful. An American flag stood at the doorway moving with the slight wind, displaying everyone that this place is an American favored business. I came in for a simple tail light replacement bulb. In the low level lighting and overcrowded shelves, I found the light bulb that I needed fault quickly. Upon confronting an employee to purchase, an anorexic female with clothing that seemed two sizes two big immediately informed me that she was not at the counter, I looked left and another employee was looking online at the computer screen, I looked right and saw another fumbling thru a thick booklet admiring the colourful pictures, a third employee was actually assisting a customer. The only other customer that was inside at the time. "I'll bet Auto Zone has better customer service" I announced to the crowd, they all stopped and stared except for the anorexic woman who blindly carried on doing nothing and trying in vain to avoid eye contact. Finally the online looker rudely aghast a breath and checked out the part I picked out. "Debt or credit" she said, i replied with "debt please" she ran it as credit. As I walked outside, the same flag stood at the doorway announcing that this is what America now has to offer. Ugh..

I was driving into the area in May 2025 for an overnight visit and upon arriving my alternator…read morefailed on a Saturday afternoon. They were my first stop and the entire team rallied to get me a new battery, new alternator and saw to it that I wasn't stranded. I was able to get back on the road within a day. So much appreciation.

Zac M has helped me many times and he deserves a raise/promotion. Yesterday he was running the…read moreentire place BY HIMSELF! Great guy, very helpful and knowledgable! Thanks for all your help!

Drove to Durango from Texas, was here for a week. Car ended up not being able to start half way…read morethrough the trip, check engine light was on. Durango automotive repair was able to fit me into their busy schedule and repair my vehicle to a state better than it was. Charlie was on of the most accommodating and understanding service members I've had the pleasure interacting with. 10/10 would recommend to anyone stranded in Durango

Traveling with my wife and we realized brakes needed replacement. Called ahead, explained symptoms…read moreand made appointment. Brought truck in, they checked it out, did all four wheels. Price was as expected, job done in less time than anticipated and everyone treated me as though I were a local longtime customer. Start to finish awesome.

I'm writing this review in gratitude to the service department of Morehart Murphy, particularly a…read morefine fellow named Keaton. As I was driving my 2008 Chevy Silverado into Kayenta, Arizona, I had 3 service lights come on at once, Service 4-wheel drive, Service Traction Control, Service Stabilizer. I called the service department at my local Chevy Dealer, and they advised me not to drive my pickup any farther and have the truck towed for service. I started arranging for towing through AAA, who provided me with exactly 0.0 options. Then I called the closest Chevy dealer's service department, Morehart Murphy Chevrolet in Durango, Colorado, for advice. That's where Keaton came in. He asked if my pickup was "hopping" when I made a sharp turn. I told him it was, just like when it was in 4 wheel drive. (The dashboard control did not indicate that it was in 4 wheel drive.) He checked with a mechanic, came back with the advice to take the Silverado out of 4 wheel drive. The "hopping" stopped. He then advised me that I could continue to drive my pickup home and to my local dealer for service. Thank you, Keaton! Your advice saved me hundreds of dollars and got me home for the weekend. When I arrived in Durango on the way home, I offered Keaton a generous tip which he could not accept, but I'm happy to thank him by writing this review. Customer focus is sadly lacking across many service industries, e.g., AAA. Happily that is not the case from my experience at Morehart Murphy Chevrolet.

On a road trip and car broke down. Rhonda was amazing getting us in for major warranty repairs…read more They got us back on the road in two days, even having to wait for parts. Thank you for taking care of us.

Service was terrible. I am a senior needed help with installing a 195.00 battery that I could not…read morecarry. Talked to a service person told me would take all day to install a battery. There was one car in the bay. I was number 3 outside. The customer inside buying a battery said the manager had told her she was to busy to help her. I am 2nd from the same house hold with service complaints. So no more oil changes, took my tire purchase across the road. I believe a new crew so that department can flirish.

Bought new tires. Car shakes violently while driving at higher speeds…read more Took car in again the same day and the technician tried to tell me that the back tires don't need to be balanced and only the fronts have an effect on the car shaking. Rims are also disgusting because they were too lazy to wipe the soap off of them after installing. After brand new tires and another trip for balancing, my car still shakes. Buy the tires here then go elsewhere for installation.

Cane was super helpful and went above and beyond during the snowy season. He helped 3 femmes…read moreinstall new wiper blades and we're so grateful!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Needed a tow for an engine coolant issue. Mountain Auto got me right in and was able to diagnose…read morethat my water pump was the problem. It was replaced and the coolant system was checked and I have my truck back. Thanks for the quality service and quick response!

Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

We came to this O'Reilly Auto Parts store when our check engine light turned on and the staff could…read morenot have been more amazing! I would highly recommend coming to this store as the entire staff went above and beyond to help us! Kyler was especially amazing and had a wide array of expertise about car functionality.

I went in to get my keyfob battery changed and Carter decided to use his pocket knife to open up my…read morekeyfob into like 10 pieces. I saw pieces of plastic break off and he just disposed of the pieces and said "you don't need those they're just debris". Well I drove off heading back home (out of state) and my key fob came apart to the point where it doesn't stay connected. No point in going back, what is he possibly gonna be able to do to fix it? Buy me another $200 key fob? I would avoid this place and go to any other auto store anywhere near Pagosa springs.