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    AutoZone Auto Parts

    3.5 (17 reviews)
    Open 7:30 am - 10:00 pm

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    Terrible customer service. From not being greeted when I walked in to the obnoxiously loud music. Whoever was working there did not even recognize or understand the difference between 12 V DC and 110 AC. I said thank you after I paid for the item I finally found only after showing her that it was present at the store and was met with a blank stare, No thank you for your business or simply even "you're welcome". Head to O'Reillys instead they have far better customer service.

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    9 months ago

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    7 months ago

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    11 months ago

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    1 year ago

    The store manager Paul is extremely rude and bad customer service. Calling customer names and bad mouthing them.

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    1 year ago

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    3 years ago

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    1 year ago

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    2 years ago

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    5 years ago

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    2 years ago

    Horrible experience, the staff has very little knowledge and poor customer service. I don't recommend!

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    3 years ago

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    4 years ago

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    5 years ago

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    10 years ago

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    12 years ago

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    10 years ago

    Amazing customer service, let me borrow tools, got me some coolant, and my car doesn't smell like wet dog anymore. Thanks guys!!!!

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    9 years ago

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    Ask the Community - AutoZone Auto Parts

    Review Highlights - AutoZone Auto Parts

    We limped back to Durango and after being turned away by three mechanics decided to go to Auto Zone.

    Mentioned in 3 reviews

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    NAPA Auto Parts - Durango Parts Source

    NAPA Auto Parts - Durango Parts Source

    (10 reviews)

    Went in to buy a starter, 4 employees behind the counter not helping anyone else, had to ask after…read moreseveral minutes who was going to help me. After asking for help 3 out of the 4 didn't even bother to look up. Got my part and left. Came back a few hours latter with the core, big surprises when I was met with the same poor service. Return the core was a major hassle as the employee appeared to have no clue what he was doing. Nobody had a uniform on or name tag so forget knowing who you're talking to. The store is a disaster with merchandise laying everywhere. I even noticed they had to post a disclaimer stating that the prices on the products may not be the actual price. I will never go back, 27yr resident of the area.

    Oh gosh, what can I say about this place. Snooty, rude, prejudice, borderline, hate towards their…read moregeneral customers. Only the threat of taking my business to auto zone made them self aware and slightly helpful. An American flag stood at the doorway moving with the slight wind, displaying everyone that this place is an American favored business. I came in for a simple tail light replacement bulb. In the low level lighting and overcrowded shelves, I found the light bulb that I needed fault quickly. Upon confronting an employee to purchase, an anorexic female with clothing that seemed two sizes two big immediately informed me that she was not at the counter, I looked left and another employee was looking online at the computer screen, I looked right and saw another fumbling thru a thick booklet admiring the colourful pictures, a third employee was actually assisting a customer. The only other customer that was inside at the time. "I'll bet Auto Zone has better customer service" I announced to the crowd, they all stopped and stared except for the anorexic woman who blindly carried on doing nothing and trying in vain to avoid eye contact. Finally the online looker rudely aghast a breath and checked out the part I picked out. "Debt or credit" she said, i replied with "debt please" she ran it as credit. As I walked outside, the same flag stood at the doorway announcing that this is what America now has to offer. Ugh..

    Morehart Murphy Regional Auto Center - Morehart Murphy Jeep

    Morehart Murphy Regional Auto Center

    (53 reviews)

    I'm writing this review in gratitude to the service department of Morehart Murphy, particularly a…read morefine fellow named Keaton. As I was driving my 2008 Chevy Silverado into Kayenta, Arizona, I had 3 service lights come on at once, Service 4-wheel drive, Service Traction Control, Service Stabilizer. I called the service department at my local Chevy Dealer, and they advised me not to drive my pickup any farther and have the truck towed for service. I started arranging for towing through AAA, who provided me with exactly 0.0 options. Then I called the closest Chevy dealer's service department, Morehart Murphy Chevrolet in Durango, Colorado, for advice. That's where Keaton came in. He asked if my pickup was "hopping" when I made a sharp turn. I told him it was, just like when it was in 4 wheel drive. (The dashboard control did not indicate that it was in 4 wheel drive.) He checked with a mechanic, came back with the advice to take the Silverado out of 4 wheel drive. The "hopping" stopped. He then advised me that I could continue to drive my pickup home and to my local dealer for service. Thank you, Keaton! Your advice saved me hundreds of dollars and got me home for the weekend. When I arrived in Durango on the way home, I offered Keaton a generous tip which he could not accept, but I'm happy to thank him by writing this review. Customer focus is sadly lacking across many service industries, e.g., AAA. Happily that is not the case from my experience at Morehart Murphy Chevrolet.

    On a road trip and car broke down. Rhonda was amazing getting us in for major warranty repairs…read more They got us back on the road in two days, even having to wait for parts. Thank you for taking care of us.

    AutoZone Auto Parts - autopartssupplies - Updated May 2026

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