Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

We are from California, and my son has been a student in Dubuque for the last few years. As his…read moregraduation was approaching, I started researching who I would have to check over his car for the long drive home. Vaughn's Automotive was my choice, and I couldn't be happier. They went over the car from head to toe and made some fixes that were not crazy, but necessary. Not only did they do the work perfectly, but they told him to stop in before he left for them to check out the torque on the wheels free of charge. He's home safe and sound, and thanks to Vaughn's, his car made the long trek without fail. Thank you for the amazing customer service and care you provided for a loving father with his kid so far away.

Good location with plenty of easy parking, very courteous and helpful staff, and they had what I…read moreneeded for my vehicle.

From the owner: Your local Advance Auto Parts store and its knowledgeable Team Members are right around the corner…read moreand ready to help with the parts you need to get back on the road. Advance offers a full assortment of leading name-brand automotive aftermarket parts and products, answers to your DIY questions, free curbside services, and fast, same-day delivery options. We carry leading brands, including ARGOS motor oil and fluids, Carquest parts, Meguiar's wash and wax products and DieHard® batteries. Our curbside services at most locations include free battery testing, free battery installation with purchase, free front and rear wiper installation with purchase, free engine code scanning, and free starter and alternator testing. To get what you need fast, Advance offers same-day services, including in-store and curbside pickup in stock items for orders placed online or with the Advance Auto mobile app. Stop in and Advance how you get back on the road. Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

L eft without purchasing anything. The guy at counter pointed to where my product was and then when…read moreI was standing there to pay, he stopped to answer phone. He couldn't be bothered so I'll take my business elsewhere.

Poor customer service. Went into the store to buy some power steering fluid, could not find anybody…read moreat the counter to ring me up, so I went to the back where I heard somebody talking and was told in a rude manner by a grumpy bearded man that I cannot be back there. I wouldn't of had to go back there to try to find help. Had somebody been at the counter? I won't be returning.

If I could give this a negative star review, I would! Own a…read moreCadillac CRX that developed charging issues while shopping in Dubuque. The automotive department is a joke I was wondering why it is always empty and now I know why! The inexperienced Tech opens the hood of Cadillac CRX with a diagnostic tool in hand and turns to Matthew (the only other employee in that department) and asks "Where is the battery"?. Matthew continues to train the imbecile and constantly requests that I get seated inside. (Mind you, the car died right outside of their service door and insurance regulations did not apply for a customer to not be inside the service area). I inform them that I had a temporary burning smell prior to the charging issue but it did not smell of, or have the characteristics of a battery with a shorted cell. Please check the charging system! (I'm 63 and come from years of engineering and designing hi-current electrical). My back is finally giving out so I go seated inside. They came in minutes later to inform me it has a shorted cell and that the charging system is ok, All I need is a new battery.,, I reluctantly concede and purchase a battery to the tune of $150. I ask to discuss tire prices while we are waiting for the repair and was ignored. It was near closing time, -we LIVE 1HOUR AWAY and repeatedly tell this to Matthew. (we have a senior in a wheelchair at home and need to go home asap) Shortly thereafter his trainee comes in and said that the battery is installed. I asked about the charging system again, inform them again that we live 1 hour away and if it's not charging we will not make it home without stopping to charge it somewhere along the way, (and obviously have to buy a battery charger-another lost sale for Blains) and he responded: "well,.if it is not the battery,.. it's the alternator" and raced out the waiting area. (my wife held me back from getting out of the chair to confront him for fear of the police being involved). IS THAT NOT THE REASON FOR THE DIAGNOSTIC TOOL TO BEGIN WITH?? DO YOU KNOW WHAT THE HELL YOU ARE DOING? We left and watched as the voltage constantly drop the entire stressful hour on the way home, We lost antilock, traction control and suspension assist 3 miles from home on icy/hilly roads in the dark of winter, windows were inoperable, and LUCKILY the headlights were still operable and waited to die until we hit our driveway. I am willing to bet that if I went back to that store, took my battery and charged it, then used a load tester, I would find that the battery is 100% ok. I wasted $150 and an hour of stress in my short life that I will never get back. If the car would have made it elsewhere, I would have been better off going to any auto parts store as they would have a better working knowledge of what a battery looks like.

We went to Blain's Farm & Fleet on the first day it opened and we so very impressed…read more This new store is massive! It is well stocked and has a huge selection. It is also very clean and well organized. The associates were abundant and ready to help at a moments notice. Clothing, electronics, farm supplies, gardening essentials and tools can all be found in this store. There is a toy section as well, but that was not accessible just yet. The prices were exceptional for many of the items, so I definitely recommend visiting this new store!

It's been a few years but I am still fuming about when I brought in my Hyundai Elantra for a minor…read moreproblem. I bought the car from a family who lived next door to a good friend of mine. All three parties dealt with this. All are trustworthy and told me it needed a minor repair like a muffler. Big A Auto told me the entire under area of car had been messed up from someone who didn't know what they were doing. He said it'd be $2,000 to fix it. At the time I thought maybe the college driver had let someone work on it so I paid it. My mistake as I didn't take time to think it thru. I know the folks I bought it from were honest and long time friends. Big A lied. They showed me of a fuzzy gray video t was supposed to be the problem area but of course it meant nothing to me and was just part of the deception. I will never go back to Big A again. Since I am an older woman needing the service I think they felt they could lie to me about the car.

They do stuff u authorized which has nothing to do with the services u agreed to pay for/brought…read morecar in for. May 2024 took car in due to brake lights in dash came on. And the heat sent working. 3 appt later and I still have no heat and the dash lights are still on. They literally charged me $1300 and replaced a brand new thermostat with a twice as expensive new Thermostat which was never the problem oh and they changed and charged me for WINDSHIELD WIPERS which I never ok'd or was even asked about. So because I'm a woman they bullshit me with "it's probably just a censor or something no big deal And when I ask questions they act like im crazy and causing a scene. Sometimes they even charge me just to look at the vehicle. well now they claim that my frame is rotted through funny you did the back brakes a year ago and mentioned zero about frames or rust. So they won't send me any pictures of said rust they neglected to mention. So I call to ask which part if it was the rear subframe that was the issue and they literally wouldnt answer me and told me to take it to another shop because they won't work on it. Gee so glad I drop $1000 every time for absolutely nothing! Still no heat and still have the brake lights on the dash. Don't waste your time on a lousy offer to refund the windshield wipers. they are overpriced and do half ass work then treat u like u r the problem because they don't listen or care about you and it is the most ridiculously expensive place but the only shop located downtown. I have taken 5 cars to them and they encourage me to junk them because they are too lazy to do the work and to do it right the first or second time so third times isn't a charm. they said I could go drive it for the next year yeah right so me and my kid can be on the highway and the frame fall off her thanks so does that make them liable for oyr lives and any property damage bc they were the only ones who I paid $1400 to fix my vehicle and they instead basically totaled it on me and blamed me for it. Well we barely had snow this winter and MY CAR HAS NO HEAT SO I COULDNT EVEN DRIVE IT THIS WINTER! and they still have never produced photos from any other visit although they claim the rust is much worse than last year and claim they sent them. So they send another message saying here's from last year and guess what the link wasn't to anything! They are full of shit to be charging me $1300 and telling me to take it to another shop and not answer a simple yea or no question about the sub frame. They claim to have some super diagnostic computer yet couldn't even figure out why the brake light and abs lights were on (Which is diagnostic obviousl so dont get ripped off and disrespected) take your car to a reputable auto shop who will work with you on price and will not do a worthless inspection on other stuff while not correcting the issue you are being over charged on parts and labor for. Even my alero brakes went out two days after they repaired the brakes. well This was the last second chance they get with me. U fortunately I will have to take my vehicles across town but if I'm getting actual customer service it's worth it. This place is a joke.

Can't wait to return for the next upgrade to the gladiator. Between having my 3yr old sitting in…read morethe lobby being the most obnoxious person picking out all of the things my jeep needs. I will come back for the next upgrade. My bed cover works as it should!

From the owner: We specialize in Car, Truck and Jeep Accessories. Your one stop shop for Spray in bed liners,…read moreRustproof, Undercoat, Tonneau Covers, Wheels & Tires, Towing Equipment, Nerf Bars/Running Boards, Tailgate & Truck Bed accessories, Lift Kits, LED Lighting, Performance Upgrades, Interior Modifications and more. We have multiple locations across the US & Canada.

Unprofessional management & incompetent staff! The…read moreincompetency of the service staff was surpassed by managements' feeble attempt at customer satisfaction! A spur-of-the-moment decision for a Labor Day weekend trip led me to the Dubuque ExpertTire for a pre-trip oil change and multiple-point inspection. On the highway, five minutes into our trip I noticed white smoke in the review mirror then noticed the oil-pressure reading ZERO! I quickly decelerated from 70 mph and shut-it-down on the shoulder. A quick check under the hood revealed the oil filter was missing...and oil all over the place, including the sides and back of my Tahoe! I called "expert tire" and they said they would send a tow truck which I said I don't have time for that...all I likely need is someone to come out with more oil, a filter and towels to wipe the oil off the windows so I could continue our trip. After pleading with the condescending manager, she agreed to send someone (five miles). Perhaps sensing my frustration, upon arrival, the young man expediently and politely got my family back on the road. The manager told me to stop in after the trip and she would "make things right". What a joke! She gave me certificates for two free oil changes that expired at the end of the year ...and it was now September 6th! I just shook my head, walked out and threw the certificates in the trash. She lost a potential long-term customer and gains an increasingly bad reputation.

Incompetent - do not go here -simple oil change turned into nightmare when after leaving and…read moredriving a few miles indicator on car showed "low oil" - looked under hood and car and oil everywhere - oil filter cap loose and apparently also drain cap not tightened - called "expert tire" and they said they would send a tow truck which they never did thus after waiting and calling them back with no response took car to BMW dealership after having to stop to add 3 qts of oil on the way - this could have caused major damage to a very expensive car and did cause major hassle and expense as it was - may sue "expert tire" for their incompetence - would give no stars if could and they will be hearing from my attorney