Shout out to John. Great customer service, great help as well. Also gave helpful advise in regards to my car.

Took our car there to do the check engine scan. The guy there Mike took care of us and helped us out. He cleaned a part with my husband and said either that would fix my car or 02 sensor. Regardless, we are extremely grateful for the great customer service. Thank you Mike for going above and beyond. P.S. Sorry this is late. read more

"O'Really's" was perhaps a typo- pretty funny nonetheless. Neither saddened nor thrilled to have this in good ol' Dixon. It was convenient, as I'd started my oil change by draining first, then looking to my stash to figure out that I needed to go get oil and then riding my bike to pick it up. It's a nice large franchise and parking is readily available. The bicycle parking is limited but rarely used on the right side of the building when you face it. This is a parts store- not a shop. While they do have diagnostic tools, one should consider that they are not professional and the users of them aren't pro either. Like the Rock said, "know your role" and shop here for parts- not advice/service. Better yet, play it safe and go OEM. read more

O'Reilly Auto Parts - Professional parts people does not mean professional car mechanics. - Auto Parts & Supplies Near Me - Dixon, California

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We bought upper and lower right and left control arms from the Fairfield location. The Fairfield location grabbed us the wrong part for the left lower side so we wanted to exchange it. We went to Dixon because they closed at 9 and Fairfield was already closed. We walked in to exchange and Rodrigo (on right with no mask) was extremely rude. Told us we couldn't exchange it and gave attitude the entire time. I asked them when they couldn't return it because we bought it at O'Reilly in Fairfield and he just responded I can't, too bad. Kept staring at me and told me it's the customers job to open every box before leaving to make sure it's all correct. He said that it's not his problem and oh well. He said there was no manager to override it so it's not his issue. I asked why there wasn't a manger on duty and he said well I'm the closing manager but not store manager. He was rude, had horrible customer service and As shown didn't have a mask that is by state order. I then called this morning to explain to the store manager (cara) what happened. Cara was rude as well. Saying that he didn't have to have a mask because it was after store hours. Why would they be open if it was after store hours? We were the only people there. She didn't seem to care that he was rude . I will definitely not be giving O'Reily's my money. The other guy was very nice and understanding. He didn't seem to like Rodrigo's attitude either and spoke to us nicely. read more

O'Reilly Auto Parts - Rodrigo (on right with no mask) was extremely rude and didn't have a mask even though it's state order - Auto Parts & Supplies Near Me - Dixon, California

Was super disappointed in O'Reilly's DIXON the cashier was very nice in helping me with my car battery but didn't have time to put new 160.00 battery in for me as I was the only customer there with 3 employees inside standing around . He advised me oh your husband could do it for you which wouldn't be possible since he passed away . I'm so sorry I'm not a blonde bombshell with big hooters in tight jeans I'm a old senior and am disappointed he didn't help me. Not a big deal for them but you lost a customer I'm going to les swabs they know how to take care of people. Almost returned the battery but my sweet son did it in 5 min .Dont offer a service you can't provide. read more

If I could give the place 1,000 stars , i would!!! It started at 2:15pm. My car broke down driving to work (from Sacramento to Vacaville) In Dixon. I know NO ONE in Dixon. After over an hour of waiting on AAA, I got a tow to this O'Reilly location. The young man working at the counter was quick to come check my battery and was so kind during the process. Then the assistant manager Kara came to my rescue! She expertly diagnosed the issue. It turns out it was the alternator. Although they didn't have one in stock, she drove all the way to Davis to pick it up for me. THEN her and the other two people working, found me someone who could put it in at 6pm at night, just so I could make it home. I really am so grateful for Kara and her team for literally saving me! Thank you THANK YOU! For going above and beyond. You guys are true rockstars! read more

I have been having troubles with my battery. Went in for a testing. Turns out my battery was nearing the end of its warranty and I needed to have it switched out as it should not be having issues. Tyson was amazing. He tested the battery, determined it needed to be swapped and then took out the old battery and installed the new one. All the staff was kind and helpful. I will always go to the Dixon O'Reilly store because of the service I continually get there. read more

I needed to change out my car battery. They had a selection to choose from, explained the differences and trade-offs, were price competitive, and swapped out my 7-year old battery for the new one. Juan was curtious and polite and took his time with me, all completed in a fraction of the time quoted to me by the dealer-service shop. I couldn't be happier. read more

Good friendly people working. I've bought two batteries here in the last few months for two separate vehicles. No issues. They are taking COVID seriously- requiring masks and keeping things clean. read more

The staff is extremely helpful and I felt no pressure from them to have any prior knowledge on my car. As a Volkswagen owner, I am trying to do as much of the car maintenance as I can on my own to save some money. The staff here was completely understanding and did their best to help me get the most for my money and educate me along the way. Two of their staff members took the time to take a look under my hood and go though the everything with me. Not only did I leave satisfied, I felt confident in changing my oil for the first time on my Volkswagen Golf. Happy to say it went smoothly and it felt great doing it! read more

I always get such amazing customer service here, Leslie helped me and got what I needed in under 5 minutes extremely quick and convenient I recommend this shop to anyone looking to get what they need! read more

I really like the staff here they always help me with my car problems. Like a couple days ago one of the associates I believe his name is Tony helped me with my oil my coolant and even put it in my car for me and thank goodness because I had no idea my car took the pink coolant instead of the blue also he explained why and how much of what I needed which I appreciated . Even a few months back when I was driving another vehicle and had no idea what kind of oil to put in and I don't remember his name but he has curly black kinda long hair and very nice informative and helpful he helped me out as well. The people here are very nice and I wouldn't go to a place where I didn't trust their opinions on my vehicle. Thanx again guys! read more

This is a worthless store. Staff not really helpful and they only have basic stuff in the store which Is over priced. Honestly I don't know why I even bother going into this store. read more

I went in to get a few electrical parts for my 98 eclipse turbo because it wouldn't start. Ricardo the manager who had a line of his own seemed to be the one to ask my questions to. I did have to wait a few minutes as he took care of the three guys waiting for him ahead of me, but was well worth it. I told him my car was sputtering when I would hit the throttle and would shoot out blue smoke. Immediatley he told me to check the clamps on my charge pipes and sure enough a clamp had broken off and the coupler came apart. He could have very well sold me plugs wires etc etc I was initially asking for but instead sold me a clamp less than a buck. With that being said that 50 cent clamp led to an O'Reilly customer for life. I go into that store from Vacaville only because the service is outstanding. Ricardo keep up the good work. read more

I work down the street and got off work on a Sat. evening. Went out to my car and nothing. I live in West Sacramento and as I went to call someone I noticed that my cell phone was about to die. My co worker came all the way from Sacramento to jump start my car but it was not taking the charge. Two women without tools to remove battery plus in my car it's incased. We called O'reilly's and Jonathon saved the day! he took out and installed my battery and tested my alternator so I felt reassured. He made what was a very bad day into a great one! Customer service is hard to come by these days this guy has it down! Thanks again Jonathon! You are my hero! read more

Very very dissatisfied and saddened by my experience at this location tonight. My husband and I attempted to exchange a truck battery tonight because it wasn't holding a charge and my truck kept not wanting to start unless it got a jump. Walked in, and was met with a very rude employee, who asked what we needed and when we said a battery exchange, walked away saying 'oh need to check it first', with our battery in hand, as my husband was trying to explain to him what it had been doing. He disappeared for a moment, came back out and said 'needs to be charged, I can't get reading on it.' My husband explained that we had charged it, and had the truck idling for quite sometime so it should be somewhat charged, but that it makes sense because it wasn't holding a charge. To which the employee tells us that it needs to be charged and could take an hour. So we left our name and number and went home. Received a phone call approximately 20 mins later saying that the battery wasn't fully charged but it was reading as a 'good battery', but it was in its last quarter of its life and the warranty couldn't be honored. So my question O'Reilys is: If I'm driving my truck, and it wont start because of the battery issue, (keep in mind I'm 8 months pregnant too), who should I go after for the charge of a tow truck or a road side assistance if I've already attempted to solve the problem? The battery is a year and a half old and the 'gold' standard which according to your employee has a 2 year warranty. Very sad this is how you treat your customers! read more

Not a great place at all! Staff really incompetent. Had an employee test my starter, battery, and alternator. Was told my starter and alternator was bad, battery was good. Got a second opinion just to find out it was the complete opposite! All I needed was a new battery! Went back to orileys, with the receipt for the battery I had purchased at there store, about a year ago. They told me I couldn't exchange the battery, because it wasn't purchased at that specific store. Terrible place, over priced parts, stupid crew. Guys over at Napa are a lot better. read more

Dixon residents BEWARE!!! Customer service 101. Let the customer who is spending money at your establishment know BEFOREHAND if the product they are purchasing from you is FULLY refundable if it is not needed and thus returned. Thank God for AutoZone, NAPA and Walmart. I have returned the same products at these establishments with NO problem at all. Guess who will be getting ALL of my business from now on. I will let this review go at that. read more