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NAPA Auto Parts

3.5 (42 reviews)
Closed 8:00 am - 7:00 pm

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Bulb NAPA spec'd wrong and won't return/exchange
Aaron C.

Went here a while back to get some replacement brake light bulbs. Spoke to the guy at the counter and gave my make and model etc. and he said grab X bulbs, they'll work. I checked out and went on my way. Covid hits, so I'm no longer commuting to work so my car has been sitting forever. Finally get around to putting in the bulbs this morning only to find that the ones they spec'd actually don't fit so I go back this afternoon wanting to exchange the bulbs. I'm told since I opened it I can't return them, I explained I don't want to return them, I just want to exchange them for the right ones. Even willing to buy more expensive LED ones and pay the difference. Nope. They refused. Said they wouldn't exchange or let me put the value towards better bulbs even though they were the ones who told me to get the wrong ones originally since it's been so long. I understand not getting a refund but no exchange or credit towards more expensive ones?! Literally trying to give them more money. I left and went to O'Rileys down the street. Just to make sure I asked them what bulbs I needed and they spec'd the right ones. Bought the more expensive LED option from them and tossed the Napa ones in the trash as they are about the same value to me as I am as a customer to them. These guys apparently can't even spec bulbs right when they're sitting in front of a computer. Not going to trust them with any of my other automotive needs. Shame too. I did like the AAA discount but I'm willing to pay more elsewhere out of principle.

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11 months ago

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1 month ago

Amazing customer service was helped by 2 gentlemen Henry and Jamal who helped me find what I needed at the store and very informative.

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3 years ago

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5 years ago

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2 years ago

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6 years ago

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6 years ago

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8 years ago

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7 years ago

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4 years ago

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Jaime T.

Thank you for the review, Colin, it is much appreciated! - NAPA

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13 years ago

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5 years ago

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9 years ago

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9 years ago

Didn't have my exact gaskets in stock, but Manuel went out of his way to find some that would work. Thank you very much.

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4 years ago

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5 years ago

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15 years ago

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6 years ago

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10 years ago

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5 years ago

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13 years ago

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5 years ago

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8 years ago

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7 years ago

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8 years ago

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9 years ago

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17 years ago

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7 years ago

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8 years ago

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Review Highlights - NAPA Auto Parts

The two guys working were extremely friendly and got me the right battery right away.

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NAPA Auto Parts - autopartssupplies - Updated May 2026

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