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    Hanlees Davis Toyota

    3.3 (622 reviews)
    Closed 9:00 am - 8:00 pm

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    Salesperson Luiz is great! (Didn't have a chance to snap a pic of Ricardo). 5 stars for both!
    Annette H.

    We had a good experience purchasing a car at Hanlees Toyota in Davis. It was a bit of a last minute thing. A friend of a friend needed to purchase a new car and had planned to purchase in Elk Grove, where they were given the lowest price. However, since we were giving this person a ride as a favor, I really didn't want to drive all across town if I didn't have to. So I decided to call Hanlees, which was the Toyota dealership closest to the car purchaser. I think Luiz answered the phone and I told him the car we were interested in. He listened to the details and then said he would talk to their general manager, a guy named Laith. A few minutes later, Laith gets on the phone with me. Wow, I didn't expect to talk to the GM of a dealership, which was pretty cool! Long story short, Laith agreed to a set price for the vehicle if we could make it to the dealership before closing that evening. Even though it was Halloween and the mosquitoes were out in full force that evening, we did actually make the drive out to Davis! Met Salesperson Ricardo when we arrived, who was also awesome. Got to test drive the car and then the friend decided she wanted to take the car! Since it was so last-minute, we did ultimately have to go back the next day to finalize everything, but the process was pretty much seamless and stress-free (other than the experience with the finance guy....which was not pleasant. But I think this is common in dealerships nowadays. Either they don't pay the finance people enough or they get too high of a commission when they upsell warranties or they have too much stress imposed on them. But in a nutshell, if a customer declines the warranty, just move on. No need to pout or add extra pressure or make the customers feel guilty that you have to work late on Halloween....) Anyways, I digress. Luiz, Ricardo and Laith were great. There was also another individual we worked with on Halloween night who was wonderful too. I can't remember his name, but he was super flexible and chill. He might have been Ricardo's supervisor or boss. These 4 individuals made the car purchase experience a pleasant one. We even found out they give free oil changes and tire rotations for the first two years. Definitely recommend you contact them if you're in the market for a Toyota.

    Veronica B.

    We came to look at a car we had seen and instantly fell in love with it. Ruben helped us through the entire purchasing process, and he was fantastic. He was very friendly, explained everything clearly, and made sure we understood all the details. He worked hard to find us a great deal and was incredibly helpful from start to finish. The test drive was awesome, and overall it was a smooth and enjoyable experience. We highly recommend asking for Ruben if you're looking to buy a car!

    Emma B.

    We finally had to retire the Prius and get a new car that is safe traveling long distances. My mom had a very painless buying experience with Umair at Toyota today. The bosses did not budge much on the price but if there was ever an honest salesperson, this is your person. Obviously Toyota has a great reputation for vehicles lasting a long time, we knew we couldn't go wrong. Highly recommend Umair for all of your purchasing needs!

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    19 days ago

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    17 days ago

    Rigo and Miguel are a great team. Very honest and happy to make things work in your favor. Strongly recommend!

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    26 days ago

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    4 months ago

    Great service Kyara!!! Also enjoy the coffee and tea here!!! Spend a good time on Saturday morning here!

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    7 months ago

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    2 months ago

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    2 months ago

    Seth is amazing I appreciate him handling business and being hella cool. He showed me what I needed and made it simple as 123.

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    6 months ago

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    Hanlees Auto G.

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    7 months ago

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    9 months ago

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    4 months ago

    I brought my car in for service today for the first time. Reed was very helpful and I had a good experience here!

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    6 months ago

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    8 months ago

    I came here to replace a party. Zero customers service. They just passing you to each other.

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    8 months ago

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    5 months ago

    Came in for an oil change and tire rotation, in which they were unable to perform a tire rotation. I was still charged for the rotation.

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    4 months ago

    Went in yesterday day and got brand new 2026 Tacoma. Pedro took real good care of me and made it a simple easy process

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    10 months ago

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    Page 1 of 16

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    Review Highlights - Hanlees Davis Toyota

    After my wonderful experience with Seth, I would highly recommend the service department at Hanlees Toyota.

    Mentioned in 53 reviews

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    Shottenkirk Honda of Davis

    Shottenkirk Honda of Davis

    3.5
    (647 reviews)

    I recently purchased a one year used Honda CR-V from this dealership and had a wonderful experience…read morefrom start to finish. Buying a car can sometimes feel stressful, but the entire team made the process smooth, straightforward, and enjoyable! Mandeep helped me through the whole process and has been available for any questions I need. Everyone I worked with was professional, knowledgeable, and respectful including Vinny and Michael. Jeff in service has also been great buffing out a few spots for me. Thank you to the team for making this such a great experience!

    Business thrives on trust, which can be established through professional employees, high-quality…read moreproducts, and reliable services. However, a well-known brand with employees motivated to deceive customers eventually faces negative reviews, loss of repeat business, and customer dissatisfaction. This ultimately undermines the company's value and mission. I witnessed this firsthand at a dealership when my family and I visited to purchase a car for my son's college commute. The initial experience was promising, with all the promises and willingness to collaborate to make the purchase as seamless and effortless as possible. However, as the process progressed, the transparency and accountability became questionable. Prices were calculated backward based on the customer's monthly payment expectations, resulting in inflated interest rates for in-house financing. Additionally, they included coverage for repair and maintenance, essentially treating the customer as their bank to secure their predetermined goal to achieve and misleading them into believing that there was no alternative. I have also been informed that the dealership determines the interest rate a customer will receive. While they do conduct credit checks, these are not presented to the buyer, revealing which bank offered what at an open interest rate exchange offer after the credit checks were completed. This raises concerns about the transparency of the arms-length transaction. I am aware that this is not a novel practice for the dealership, as it aligns with their financial objectives. However, the question remains: at whose expense? For instance, if the dealership is unaware of this activity, why did they not cease this unethical business practice in the interest of its customers and business? When I visited Yelp, I discovered numerous similar concerns regarding this type of practice. A short-term incentive for employees' sales creates a trust issue with the brand name and results in the loss of valuable customers. This is a long-term investment for customers, and they cannot terminate it if they are on loan repayment. In reality, when purchasing a car from a dealership, the customer loses the actual purchase value immediately and cannot sell it to recover their investment. The customer is left in a predicament when the dealership employee refuses to rectify the error they have made. If they did, it takes weeks and months to resolve the issue. Surprisingly, I discovered that the dealership transfers the documents onto a USB drive and requires the customer to sign digitally. The customer does not have access to the entire document; they are only provided with the pages that do not contain the charge breakdown or which may raise suspicions. During the payment process, the employee tapped my credit card on the payment device for a security deposit. This is an unbelievable occurrence, and the employee initially maintains a composed demeanor, presenting themselves as the most ethical individual. A month has passed and I'm still waiting for my extra charge reversal to go to the lending bank. I am paying interest on it? I sincerely hope that this business considers my experience with them and addresses the flaws in their business practices to establish a repeatable business model that benefits both its customers and the industry. I can be reached in need.

    Hanlees Davis Kia

    Hanlees Davis Kia

    3.0
    (117 reviews)

    I want to thank Alvaro Melgoza for his service. Before he started to assist me in purchasing my new…read moreKIA Sportage Hybrid and throughout the service, he was thoughtful to ask and offer drinks and snacks . While the waits were short, he started a conversation. When I had asked questions, he answered my questions informatively and clearly. I also want to express my gratitude to Jimmy for taking his time to explain the paperwork while helping me fill it out.

    brought my vehicle to your service department for a computer diagnostic test. After waiting…read moreapproximately five hours, I noticed my vehicle had been parked far away from the designated service area, which I found unusual. After leaving your dealership and while driving on the highway, I discovered that the lower front bumper was dragging on the road. Upon inspection, it appeared that the lower bumper had been broken and then pressed back into place, apparently to conceal the damage rather than report it to me before I left. I immediately attempted to contact the dealership that same day, but I was told the service department had already closed at 5:00 p.m., despite your website indicating service hours until 8:00 p.m. Because the bumper was dragging and posed a serious safety hazard, I had no choice but to temporarily secure it using too.much internal and external glue and tape to prevent further damage and to make the vehicle safe enough to drive. When I returned to the dealership to report the damage, your staff refused to accept responsibility. Instead, they claimed that because I had used glue, the damage could not have occurred while the vehicle was in your possession. This is unfair and ignores the fact that the glue was only a temporary emergency repair made after the bumper was already damaged and dragging on the highway. There was also a remaining piece of my bumper guard strip attached to the damaged area, which further supports that the bumper had been impacted while the vehicle was under your care. The dealership took photographs but refused to review surveillance camera footage or conduct any meaningful investigation. I entrusted my vehicle to your service department in good faith, yet my concerns were dismissed without any effort to determine what actually occurred. During my visit, I explained that the loose bumper remained a safety hazard and asked for assistance. After an argument, Carlos reluctantly provided only a small piece of paper tape, which was completely inadequate and did nothing to make the vehicle safe. I am requesting that the dealership: Review all surveillance footage from the date and time my vehicle was in your possession. Conduct a proper investigation into how the damage occurred. Accept responsibility for the damage caused while the vehicle was under your care. Pay for the complete repair or replacement of the damaged bumper and any related components. I trusted your dealership with my vehicle and expected it to be returned in the same condition. Instead, I was left with a damaged vehicle, a safety hazard, and a refusal to watch the cameras and investigate what happened. I expect a prompt and fair resolution After discovering the damage, I attempted to speak directly with the office Manager. Je Unfortunately, he stated that he did not have time to speak with me and referred me to Carlos instead. Despite explaining that my vehicle had been damaged while in your care and that the loose bumper was creating a serious safety hazard, Carlos did not provide any meaningful assistance. In fact, after your staff removed the temporary glue and bumper guard tape that I had applied to keep the bumper from dragging, they were prepared to send me away with an unsafe vehicle. I repeatedly begged Carlos to provide tape so I could safely drive home. Only after a lengthy argument did he reluctantly provide a small piece of paper tape, which was completely inadequate to secure the damaged bumper and did not eliminate the safety hazard. What disappointed me most was the lack of concern shown by management. Rather than listening to my concerns, reviewing the evidence, or investigating what had happened while my vehicle was in your possession, the Service Manager simply redirected me to someone else and refused to address my complaint personally. My experience with the previous Service Manager was very different. The previous manager took the time to listen to customers, treated them with respect, and worked to resolve concerns. Unfortunately, my experience with the current management has been the opposite. Instead of taking responsibility for a serious complaint involving customer property and vehicle safety, management refused to investigate and left me without a satisfactory resolution. I hope that senior management will take this matter seriously, conduct a proper investigation, and ensure that other customers are not treated in the same manner. Advice to Other Customers Based on my experience, I strongly recommend that every customer thoroughly inspect and photograph their vehicle before leaving it for service and inspect it again immediately before driving away. Taking clear photographs before and after service can help protect customers if damage occurs while the vehicle is in the dealership's possession

    Hanlees Davis Chevrolet

    Hanlees Davis Chevrolet

    3.3
    (155 reviews)

    Very good responsive and personal service at Hanlees by service agent Germañ Franco…read more Germañ was very helpful with my elderly father and even did a review of the services parts and warantees ensuring appropriate charges and services. Germañ Franco is also a very nice guy.

    I don't usually write reviews, but people need a heads-up before wasting time here…read more I booked an online appointment for Friday 1/9/2026 at 3pm for my 2017 Chevy Volt because it threw "Service High Voltage Charging System" and a check engine light. When I got there, the service manager German Franco said that was too late in the day (despite the appointment) and told me Volt diagnostics take hours, pulled codes, and told me to come back Monday. I drop the car off Monday 1/12 around 8:40am. I call at 12:15pm just to get a status update and they don't get back to me until about 1:20pm. Then I get the call: they say they found a coolant leak and recommend replacing a hose in the surge tank / aux battery pump area. The quote was about $966 total, and that included the $235 diagnostic (1 hour labor). What bothered me wasn't just the price. It was how everything got handled after I questioned it. When I pushed for a real breakdown (what part number, what exactly am I paying for, why is this almost $1,000 for a hose-related repair), I didn't get a straight answer or a proper written itemized estimate I could take with me. I also signed their work order but didn't get a copy of what I signed. At pickup (around 2pm Monday), I was visibly upset and the service manager offered to waive the $235 diagnostic as "customer satisfaction," and it was discussed in connection with me not leaving a negative review. I didn't take that. I actually insisted on paying the $235 because I wanted a clean paper trail and documentation for what they did. On Thursday 1/15, I called again asking for the missing info by email (copy of the signed RO/work order + itemized estimate/OEM part number). I was told they "don't do that," that I have to come in person, and the call ended with him saying he was "done talking to me." I took it to an independent mechanic and the issue was handled for about $277 total including their own diagnostic. If you're okay with "come in person" for basic paperwork and a quote you can't verify in writing, fine. If you want transparency, I'd avoid this place.

    Hanlees Davis Toyota - car_dealers - Updated July 2026

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