These people have horrible customer service and integrity. Took my car in for a Mass Airflow sensor reading and left with a hole in my engine. I've tried multiple times to reach out to the owner in the past 2 years and have heard nothing back. read more

Hanlees Davis Chevrolet - While in my engine and space where it looks like someone attempted to fix it. - Auto Repair Near Me - Davis, California

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I don't usually write reviews, but people need a heads-up before wasting time here. I booked an online appointment for Friday 1/9/2026 at 3pm for my 2017 Chevy Volt because it threw "Service High Voltage Charging System" and a check engine light. When I got there, the service manager German Franco said that was too late in the day (despite the appointment) and told me Volt diagnostics take hours, pulled codes, and told me to come back Monday. I drop the car off Monday 1/12 around 8:40am. I call at 12:15pm just to get a status update and they don't get back to me until about 1:20pm. Then I get the call: they say they found a coolant leak and recommend replacing a hose in the surge tank / aux battery pump area. The quote was about $966 total, and that included the $235 diagnostic (1 hour labor). What bothered me wasn't just the price. It was how everything got handled after I questioned it. When I pushed for a real breakdown (what part number, what exactly am I paying for, why is this almost $1,000 for a hose-related repair), I didn't get a straight answer or a proper written itemized estimate I could take with me. I also signed their work order but didn't get a copy of what I signed. At pickup (around 2pm Monday), I was visibly upset and the service manager offered to waive the $235 diagnostic as "customer satisfaction," and it was discussed in connection with me not leaving a negative review. I didn't take that. I actually insisted on paying the $235 because I wanted a clean paper trail and documentation for what they did. On Thursday 1/15, I called again asking for the missing info by email (copy of the signed RO/work order + itemized estimate/OEM part number). I was told they "don't do that," that I have to come in person, and the call ended with him saying he was "done talking to me." I took it to an independent mechanic and the issue was handled for about $277 total including their own diagnostic. If you're okay with "come in person" for basic paperwork and a quote you can't verify in writing, fine. If you want transparency, I'd avoid this place. read more

I understand dealer shops can be rushed, but workmanship and attention to detail were nonexistent. A routine visit led to damage to my truck, missed services, and multiple delays before things were finally resolved. It took several months and a lot of patience to correct issues that should have been straightforward. read more

Very good responsive and personal service at Hanlees by service agent Germañ Franco. Germañ was very helpful with my elderly father and even did a review of the services parts and warantees ensuring appropriate charges and services. Germañ Franco is also a very nice guy. read more

Anytime my husband's truck need to be serviced oil change, rotating tires or purchasing tires. This is where we come. From Fairfield to Davis excellent service, very personable and well knowledgeable. We always wait for our vehicle. We walk over to Raleys and have a little breakfast or lunch Depending on the time that we come. read more

I always bring my Volt here and they do great work. I have over 200k miles on it and it's running great. German is kind and takes time explaining the work that needs to be done. read more

I purchased my vehicle from Hanlees auto group Chevy dealership in Davis. I have had nothing but great service in the upcoming year that I've had my vehicle with an exceptional service with the service maintenance department. I'm currently from Stockton and haven't had nothing but great service from german franco and his Service team. Thank you again Hanlees auto group. read more

German in the service department has been great. We have 6 company vehicles, that he maintains, his team is very thorough without any complaints. read more

Great experience and great work ethic ( Herman) costumer Service manager helped me out a ton and kept me updated!

Service was great and fast. The staff were very helpful and knowledgeable. Germán was very friendly and really strove to help us out as quickly as possible. Much appreciated. read more

German and his team in the Service Shop were amazing. On Dec 13, 2024 (Friday the 13th.) we were driving from our home in Reno NV to S.F. CA to finish up with the probate/estate of my mother in laws residence. This process has already been very wearing on me and my wife. As we approached Davis, CA, my transmission went out in my 2018 Chevrolet Suburban. No clue where we were or what was around. I pulled off the next exit, coasting. I see a sign Hanlees Chevrolet. We coast in and stop. Inside we met German and explained the problem. Told him was driving over pass, transmission warning light came on, lost on power and here we are, Can you help. It was obvious they were busy on this day and first mentioned about looking at it on Monday. My wife broke down emotionally. German sensed something was off and I explained to him our journey as now we felt stuck. I explained I bought the vehicle used just 4 months ago and have an extended warranty. He quickly went into professional mode and provided me step by step instructions of what to do next, to start a claim. Luckily he had prior experience with this warranty company, Equi-pro. A claim was opened and paperwork was started, again we were still stranded, 200 miles away from home. He assisted us to closest vehicle rental place Enterprise. For the next 34 days, German and I kept contact primarily due to issues with the warranty company, not providing the services as expected and not following through, being deceptive on the actions. Long Story short (sorry its already long) on Jan 17 after getting no where with the warranty company and Germans team has already completed the work on my vehicle, we headed down there. We had to meet and discuss options for payment and we handled it respectfully, still as of today Jan. 27, the warranty company has yet to pay the amount they reported they will cover. I have two suggestions to all: #1 if you have Equi-Pro Warranty company, Change companies immediately prior to any claims. #2 If you are in the area of Davis, CA ONLY use Hanlees as because of Germans professionalism, respect and above Service Excellence, he would be a reason we would return and if we lived there, this would be the only shop we would use. German Thank You for all your support to my wife and I during this headache, during the current headaches we had going on at that time. I work in the Hospitality Service in Reno NV and want to encourage my team to show the importance of this Service Excellence. Thanks again German. MJ-Reno NV. read more

Do not bring your vehicle here unless you want to pay double the cost of service from another dealership and receive horrible service. I brought my vehicle in to repair a broken regulator on my rear window. I left my vehicle. The work order did not specify a cost for giving an estimate. I received a call from German, the service manager and he told my the cost to fix was $716 plus tax. He also listed other repairs he felt the vehicle needed and told me that me brake fluid was blue. This was extremely odd for me. I get my vehicle serviced frequently and blue brake fluid has never been reported. I told him not to touch the vehicle and that I would be picking the vehicle up immediately. The cost to fix the window else where was $300 and I did not trust them with my vehicle. I just wanted a quote to fix the window. When he picked up the vehicle, there was a labor cost of $225. $225 to get a quote to fix my window. They did not perform any labor. I looked at my work order and there was no labor or estimate cost to provide a quote. I got me vehicle fix at another dealership and the blue brake fluid could not be explained, I had the brake fluid flushed and replaced at a reputable repair shop. I will not be bringing my vehicle here anymore. Also, the dealership no longer provides Lyft rides to their customers because German said employees were taking advantage of the service. Go figure! read more

5 stars for the service department and German the service manager. They have been very helpful in several occasions and did a great job replacing the differential in my Corvette. read more

Owner of a 2023 Chev Bolt EUV. Have brought my car in for a charging connector issue and for routine maintenance. I cannot say enough good things about the front desk and service staff at Hanlers Chevrolet in Davis. They are kind, helpful, professional, hospitable and friendly. When I needed a ride back home the complimentary shuttle picked me up in minutes! And I've enjoyed the coffee, too! Thanks to all of you for making the process easy and thoroughly enjoyable! Happy Holidays! read more

Showed up at this dealership right as they were closing do to hearing metal on metal on my sons brakes. The service manager German asked his employee to stay after hours to check the brakes making sure it wasn't an immediate safety issue. German was doing everything possible to take care of us and it was after hours. Both German and his employee who's name has escaped me (apologies) were very kind, professional and accommodating. Our car isn't even a Chevrolet nor did we purchase it at this dealership and they still wanted to help us. Highly recommend!! read more

I took my car in for service on Friday August 5th. Apparently my turbocharger had begun to fail. I had already checked the official Chevrolet website for the correct part before contacting the dealership which is also listed on the Chevrolet website. Once I had the car checked out and they confirmed the code, P0299, I was told that the original part issued with the car wasn't available and that I would have to get a different part. When I got home I checked the part number they listed to confirm compatibility and was referred back to the original part I had already priced. I confirmed the original part was correct and price for it on three different Chevrolet websites. When I cross referenced the new revision part on the same website and they indicated the new part was not a match. I immediately contacted the service manager with my concerns. It became quite after clear a few emails back and forth clear that the intention was to sell me a part at several hundred dollars more than the price of the original part and that the original part was still available and recommended despite their representations. The parts office indicated if I could locate the original part that they could install it. So I got the original part only to be advised that if I insisted on installing the part I had located that if anything happened with regards to the repair work they would did, there would be no warranty... hint, hint.. and I would be charged a 20 percent restocking fee for the part they ordered on top of the repair.. it was suggested that I agree to pay for the service instead of questioning them on their actions. With a little further research I also found that part they were trying to push on me that cost several hundred dollars more is actually listed for sale by an authorized dealer for about ten dollars less that the price of the original part. They were trying to charge me over two thousand dollars for a one thousand and three hundred dollars part. When I caught them they started getting really nasty. I fear they will now sabotage my car. There's another post on here from April 2022 with similar concerns, I wish I'd came here first and read the reviews. You should avoid these people if at all possible. read more

Hanlees Davis Chevrolet - Original part from the Chevy Website - Auto Repair Near Me - Davis, California

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German was such a great help in the service department! Definitely recommend everyone to ask for him when they need services! I drove 3 hours and he took great care of us and let us know the good food spots around the area. read more

Had a great experience here, I purchased my first car from Cole and Kwanius. Both were super helpful with helping me decide which vehicle to get! I would recommend this dealership!! read more

The service Department Manager is dishonest and unprofessional. They had my truck for about TWO MONTHS for what started out as an engine light related to the turbo. New seals, turned into a new turbo which wasn't new at all but reconditioned. I got a bill for $6000. Well, the reason it took so long I was told, the mechanic working on it is new and slow, but you want it done right, right? After numerous promise dates came and went, I finally got it back. A few days later a low coolant message came on. I add a gallon of coolant, but the message is still on. Mgr. tells me it's probably just a sensor. I should just ignore it he says because it's expensive to change out. He argues that it's not related to repair. He clearly doesn't want to deal with it and quite frankly I don't want to deal with him any longer. I guess they just didn't put enough coolant in. I watch it during the next four months. It's not running hot and there is no coolant leaking on the driveway but the message never goes away. I get the oil changed somewhere else. They add a gallon of coolant and say it looks like it might be leaking from the turbo. The message is gone, imagine that, what a coincidence! I drive it eight miles, low coolant message is back! I don't want to deal with Hanlees again but they're probably responsible for this sloppy repair, so I take it back. Mgr. wants to charge for a diagnostic. Then tells me it's a small leak on a hose that no doubt needed to be changed during the first repair or they damaged it during the repair. The Mgr. knows I called him about the problem months ago but I should have brought it to him then, he says. They charge me $438 more for the repair. Initially he tells me no shuttle service to Winters from Davis. I complain enough they kindly (sarcasm) don't charge me for the diagnostic and pay for a Lyft. I own two Chevy's and a Nissan. I'll never buy or repair my cars again at Hanlees! I've got way more to say but this will have to suffice. read more

Wish i could give a negative star... I have bought 3 vehicles from this dealership. I've only had my cars serviced here. But I will NEVER do business with Hanlees again. My car had a recall and I had another electrical issue. I made an appointment, dropped my car off on February 8th. I am still without my car. I've called 50+ times and have only received 5 calls in return. The general manager will not return my calls. The service manager has lied about dates and parts. It is ridiculous. And they have not tried to offer a loaner vehicle for this duration. After the first month I inquired and they said they didn't have any vehicles...a dealership with no vehicles??? Please think twice before dealing with Hanlees... read more

We love this place!!! if you are looking for a great deal and easy people to work with please stop by this place they work with everyone. We are all smiles. It's under new management. The customer service is awesome. Always ask for Lino Arellano the sales manager, he will get you the best Customer service, that I promise. :) thanks guys for all your help. We will send everyone we know to you guys. My family is very happy with the service you guys provide. Thank you Lino and Jeff read more

Hanlees Davis Chevrolet - Dark but it's my car - Auto Repair Near Me - Davis, California

I made an appointment for Monday morning I'm there on time I call at 4:30 thinking maybe it's almost done And they say they're backed up and have no time for it. Why not call why not communicate?? Hernan was very poor with his customer service skills on the phone saying if Davis isn't good enough take it to John L in Roseville Very poor experience I agree I like many others do not and will not come back here read more

The service department at this location was great! They got me in the same day I called, figured out what was wrong, fixed it and had me on my way. I really appreciated how thorough they were. read more

I brought my hybrid electric Chevy Volt to German Franco at Hanlees Davis Chevrolet for an oil change and coolant conditioner. At the same time German updated the computer programming for the car's electronics module. He also noticed my transmission shifter was loose and in need of adjusting which he also took care of. I have always enjoyed driving my Volt and am even more impressed knowing I have someone I can depend on to keep me safely on the road. Chuck Norris read more

My Chevy Volt's warning light was beeping like crazy on my way back from SFO indicating an overheating engine. I took it to Hanlees on December 20th. The mechanics diagnosed it to be a sensor problem and informed me that due to a parts shortage, it would be about 2 to 3 weeks' wait. On Friday January 13th, the parts were still not available and Service manager Herman Franco referred me to GM Customer service. It took another 3 weeks for GM to come through and I was finally able to pick up my Volt today. Herman worked empathetically with me throughout this process and he treated me as a person rather than a run-of-the-mill customer. On top of this, he found a way to waive the $2000 cost of the parts and labor! Definitely FIVE STARS in service and compassion---we appreciate it very much!!! read more

I have taken in my Chevy Bolt (all electric) car to German Franco and team multiple times for a variety of reasons. There have been some challenges with the battery, which Chevy had to resolve, and it was inconvenient to have to bring it in multiple times. That said, German was SO helpful and nice (Jen too) and helped make the multiple visits as painless as possible. (On another note - I love my car, and would buy it again. Electric is the best) read more

German, the service department manager, is helping me get my father's 2016 Chevy Volt repaired. He went out of his way to get this done in a safe way during the Covid19 pandemic. We dropped the car off and they are delivering it to my father who is in a high risk group. My father has an extended service warranty from "The Mechanic" (purchased from Kuni Chevrolet). "The Mechanic" does everything they can to not pay out on claims. German gave up his lunch hour and stayed an hour after closing just to complete our claims with them. We are extremely grateful that he went the extra mile for us and made this happen. It saved us $2800! Thank you German for the great service! We appreciate your caring approach and the personal time you put in. read more

I purchased a 2021 Chevy Silverado from another dealership and have had nothing but problems. After multiple attempts from another local Chevy dealership to fix my truck it was still leaking fluid, overheating, and breaking down. I took my truck to Hanlee's for a routine service and they were able to find multiple problems within the first 15 minutes. The service advisor German Franco went above and beyond helping me. He was honest and provided me with multiple options on how to get my vehicle fixed all under my trucks 100K mile warranty. I paid nothing except for the maintenance that I took it there for. From now on I will always bring my truck here German has earned my trust. read more

I'll keep this short and sweet German and his team don't know what they're doing. There were so many issues and still issues with the work his team did on my truck. From taking a month plus to diagnose my vehicle to an additional two months to complete the job wrong, there is not enough time to explain all the misinformation, inconveniences, and inconsiderate things this manager put me through. Long story short, my complaint is not just going to the BBB; I will need legal counsel because they had me that messed up. read more

Flawless sales experience! Just the car I needed with the right price. Cheryl went above & beyond to get just what I needed! Thank you!! Highly recommended cruising to Davis & checking out Hanlees Davis Chevrolet!! read more

Chevy Volt wouldn't start in Sacramento for hours and was huge headache. Finally got an appointment a week later at Hanlees Davis to have the car looked at. They concluded that the FOB we didn't have with the car for the diagnosis was likely the problem and we should watch for the battery getting low. This made no sense. Both FOB work fine, we know what happens and how to start the car when a FOB battery runs low, and we have replaced the batteries many times. Still, Hanless charged us $165 to tell us the car was fine but the FOB at home was likely the problem. This is on a leased Chevy Volt. So I called to discuss and Zack the maintenance manager has ignored my calls. Sure, they did a diagnosis and so are changing for that. But they didn't find any problem we can fix, so we are both nervous driving the car any distance where we could get stuck, and we are out $165 having learned nothing. I called another Chevy dealership and they said as a simply courtesy they wouldn't charge for a diagnosis that didn't come to any conclusion about what was wrong. That does seem like a classy approach. I would recommend avoiding this dealership if you can. We will, and we'll share this story with anyone who will listen. We have lots of friends in town as 28-year Davis residents. read more

I decided to retire my 2012 Volt and Janzel Javier did a great job helping me make the best decision when choosing a new Bolt. Janzel was knowledgeable and very helpful! Further, David Hadley was great by helping me find the best financing options and managing the paperwork swiftly! Hanlees Chevrolet has an all-around great team! read more

I had a very positive experience at this dealership's service department. The manager, Mr. German Franco, worked with me and understood my situation. The rest of the staff were also very friendly and professional! I will definitely go back for future services. read more

One Name... "JOHN!" He works a service desk at your dealership. He is a stand up dude, straight to the point, knowledgeable, and knows the difference between fact and dealership fallacy. He up-sold my oil change due to 135k mileage when I had actually prior to coming anticipated the services as I'm mechanically inclined and knew my truck could use them before my road trip. He did it in a way that I felt comfortable saying yes, as I knew exactly what my truck needed prior! That being said. As a female, I'm use to shops taking advantage of the situation. Telling me something needs addressed, and then stared at, as I show them the part that supposedly needed addressed and they lied about. I work on my own stuff typically but can't in the summer due to fire season! Because of John I will return and be recommending it to my fellow colleagues! Thanks again John for being real, honest, trust worthy! I will specifically ask for you, and I will be a returning customer. Keep this dude around. He's good for your business! read more

Great experience there! Friendly staff. Really worked with us! Would recommend to family, friends, and co-workers! read more

Hanlees Davis Chevrolet - Thanks a bunch Hanlees Chevrolet. You made our dream come true! - Auto Repair Near Me - Davis, California

My elderly father has been going to Hanlees for over a decade, however, this will be his last time going there. He showed up to get a oil change, and left with an estimate for $1200 dollars in repairs that "needed" to be done. Things like: $52 for a license plate light bulb, $220 for a "low" battery, $45 for a air filter, $160 for "dirty" brake fluid. I find it hard to believe that it cost $52 dollars to reach behind a bumper and pull out and replace a $1.50 light bulb.All I can say is:Come on guys, REALLY? Update: So I did call and talk to the service manager even though I knew it would fall on deaf ears. She told me that "you're going to pay more for things at a dealership"... Thanks for that; I will make sure he never goes back, and he will save some money. read more

I had my car towed to Hanlees Davis Chevrolet during an emergency mechanical failure in my car and I wish I could have gone anywhere else. The service manager is an extremely rude person. I had to request the itemized service list be emailed from him several times before the document was sent. He treated me with disrespect assuming I couldn't understand the paperwork and insisting that I drive to Davis from Sacramento knowing my car is in his custody. He repeatedly said I needed to "visually see the forms" with him instead of just letting me work out any issues I was having with my warranty coverage with the company that I have the warranty with. Every step of the process of getting my car fixed has felt like the service manger trying to swindle me out of more and more money. He also said "too many people are involved" when I asked him to reach out to my claims adjuster because they had additional questions about the work being done on my car. I am not sure how many claims adjusters contacted him on my behalf but I can't imagine it is out of the ordinary to have verify work with claims people and warranty groups. If I hadn't had an emergency I wouldn't have gone there and now after this experience I would never plan to come back. If you are thinking of taking your car to this place just know, there are much better options. read more

I was absolutely disappointed with this dealership. They tell you one thing and do another. They lie, don't keep the promises. The look at you and see not a human being, but a dollar signs. They think they have a right to hold your ID for as long as they try to convince you to buy a car. It is really funny when a women tries to educate a man from what kind of material the doors are made. You tell me that my doors are plastic and Chevrolet's metal. Seriously???? You tell me that my car is not safe??? Then My father in law has a Chevrolet, a headache. Something breaks all the time. I have never had any problems with my brand, and I've had 2 so far. To be honest with you, I don't care that it's loses the value, l love my car read more

Great place to shop for a car. They have new management. Spanish and Enlish. They treat you with the upmost respect. Cool people there . No pressure what so ever. They even bought me and my family lunch. Awesome place to go get a vehicle. Their selection has gotten a lot better in the past 2 months. I definitely want to recommend anyone who is look f To purchase a truck or car.. please Ask for JEFF UNGER. he is the nicest sales manager there. Thank you Jeff for our new truck you have the best customer service. Ask for jeff. They are awesome!!!!! read more

Just wanted to say thank you to the management and sales staff at hanlees Chevrolet. Lino the sales manager took very good care of us. Had us work with Jeff, he answered all our questions. Not once did they pressure us into buying a vehicle. This place is not like other dealerships they actually treat you the the upmost respect. No pressure what so ever. I would definitely recommend this place to everyone. If you want a vehicle or looking for some vehicle info this is the place to go to. Highly recommend this place to everyone looking to have a great buying experience. Thanks again Lino Gracais Lino. Por su atención los recomiendo con todos mis familiares. Ustedes si son profesionales. Gracias por tratarnos con respeto read more