Doug was my sales person and he did an amazing job to make sure we got out of there with the car…read more We came in there with no car nothing to trade in just a down payment and he got us into a Nissan versa 2021. This is a shout out to Doug. I thank you so much for everything you did for us Doug. I'll come back when I'm ready for another car.

SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star…read more I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down.

I try to do business locally when I can. I went to the parts dept. and inquired about some…read moreupgrades for my vehicle. I was told they would give me a call with a price. I never got that call. I went across town got the price while I was standing there and had the work done the next week. Several months latter I'm in the market for another vehicle. Because of that experience they were no longer my first choice to purchase a vehicle and we went to another local dealer and purchased the vehicle. Since then I needed a MOPAR part for one of my vehicles. Since they are the local dealer I returned to Family CJDR parts Department. They did not have the part in stock. I paid for the part and was told it would be in in a couple of days and they would call me when it came in. After a week and a half I called and was told by the employee who answered the phone in the parts dept. it had not come in. After another few days I went back to the parts dept and it turns out the part had never been ordered. This was an ordeal and a terrible experience dealing with the parts dep. and also the general manager. I will soon be in the market to replace my old 3/4 Ton farm truck. I have never dealt with anyone in sales so they may be an outstanding group of people, but because on my negative interaction with the general manager and the guy in parts dept, me and my family will no longer do business with them.

minus 100 stars. this company needs to be shut down in…read moreprocess of a deceptive trade practice law suit for selling a single mom a car with sludge in the engine and a extended warranty that wont pay to repair STAY AWAY FROM THESES JERKS 1 main thing when you buy a car from here or anywhere else take that car to a mechanic and verify any CODES IN THE COMPUTER, also verify with car fax. if car fax does not get a report on problems with a car they cant report it. verify with a major dealer to see if any problems .return car with in 3 day if any problems are found. then notify Carfax.

My younger sister was on the way to visit me an hour and a half away from any family when she had a…read moretire blow out, she called this business and explained her situation. The guy asks what car she has and checks to see if they have the tires available, this was at 1:20 on February 8th and she was 5 minutes down the road on a 75 MPH highway, after checking and stating they did have them available he then told her they would not be able to help her as they close at 2. He also told my sister they were rare and hopefully somewhere in Greenville would have them. She was panicked and had to go 40 on a busy highway which nearly resulted in an accident. I understand that business hours are in place for a reason, but I find it extremely disappointing that no effort was made to assist someone in an urgent and potentially hazardous situation. Surely this wasn't the owner of the business but regardless it's unacceptable to not help in a situation like that. I'm completely disgusted with the lack of human decency and would hope in the future you wouldn't treat anyone like you did my sister.

My tire pressure light had come on and I couldn't fix it myself so I came to them. Being in college…read moreand far from home I was worried I was going to be taken advantage of and end up spending a lot of money but the exact opposite happened. The customer service was great and they got to my car quickly for it being a Saturday. They checked my tires and put air in them and didn't charge me a thing. They know how to take care of their customers and I will definitely recommend them.

I cannot praise them enough! Honest reliable service! If you are stranded give them a call. The are…read morevery easy to work with. Gives you up front honest answers and doesn't kill you on fees! They have earned my business going forward! Amazing people!

Wounderful people to have help you out. They checked out our command unit for the fire department…read moredue to A/C issues. The found the problem and got it up and going again

They were great. I have a Yamaha and no one in Tyler would work on it. They did and came in under…read morethe quote even after buying a battery on top of repairs. Bring him your bike

I had a low pressure warning and I had watched it for a couple of days. I knew I was swinging by…read morecommerce to visit property and usually, small town businesses just seem to be more fair about how they treat customers. This is not a fancy tire shop with a nice waiting room (there isn't one at all). It looks like what it is, a small town tire shop run by locals. I assume the man that helped me was the namesake, but not sure. I explained the situation and he explained it could be the weather fluctuations we have had. He aired all the tires up to pressure and said as low as this one was in comparison to the others, he thought it must have an issue. He takes the tire off and dips it in the tank. He looks at me, smiles and says, nope. No leaks he could see. He said to watch it as it could be a valve issue but he thinks it was fine. I asked him what I owed and he shook his head and said nothing. I told him he is an honest man and I wouldn't leave without paying him something. I pulled out a Bill (nothing crazy) and he said let me get you some change. I said no sir, that is for you. I appreciate you helping me out. I don't know when I will have another tire issue, but if I am near Castillo's, I will come here. One other thing. I asked him if he could grease the bearings on my trailer tires and instead of saying sure, he said he could recommend someone who could do a better job. Living in a metro area, it is hard to find and honest group who doesn't try and upsell you or tell you need to change something when you don't. I miss this about living in a small town.

scratched both my rims on all lugnut areas when i went here to get my front tires swapped. They…read moreproceeded to strip paint and expose bare metal on my rims, to which they didnt even bother to offer anything, just told me to try to find the paint and touch it up, like thats easily possible for rims imported. $25 per tire change so its like a fair value itd just be nice if they had at least offered a refund due to this or some of my money back. basically told me to go screw myself.

I hope they are still in business and doing well. Some of the nicest fairest people run this shop,…read moreand they work hard there too.

Have a screw in the tire and of course no one is open on Labor Day....loosing air and calling on…read moreour trip home. Finally someone is open and friendly and got to us immediately!

I found this treasure just around the corner from my house. The people are friendly, fast and…read morehonest. I bought two used tires that where in great shape. Two days later one went flat. Upset I changed my tire for my spare and took it back. Without question he took the tire and begain repairs. I found out from another customer that I had a nail. I asked how much I owed for the repair and with a smile he said nothing. I am very happy with his service.

Faith and Jennifer at the Quinlan Fix and Feed are great! Both of them are super sweet and always…read morehelp me out with whatever I need. If I have a question they know the answer or they'll find it. They make every visit easy and I always look forward to seeing them when I come in. Thanks ladies!

Update to battery charger price review. Happy to say after talking to Mr. Ward from Fix and Feed…read moremanagement, he agreed that indeed I should only had been charged what the price tag said. Went back and got the charger for the price that was on the shelf tag. Thank you very much Mr. Ward. I will continue to bring my business to you. Thanks Fix and Feed & Mr. Ward David C.