They have outstanding customer service. The front desk man…read morewas my first reason to return,his professionalism,respectfulness and knowledge was so on point it made me so comfortable to return. They received the starter for a 2019 Escalade Cadillac and hit it up an running in no time. Great work done in a timely manner by professionals. Thank you Hoovers Automotive with helping #12 Lakers dad get back on his feet. Sincerely Anthony and Taurean Prince

My experience at Hoovers Automotive went like this. I have a son that's a student at Texas A&M…read moreCommerce. His car stopped on him at the McDonald's ( 0.7 ) miles away from Hoovers. I called Hoovers the next morning and told them what the car was doing and asked could they service it. I spoke with a guy name Jeff. Jeff stated it would be $129 for diagnostic and tow. I paid for that over the phone. 30 mins later , Jeff called me to advise me that they had sent a worker out to McDonald's to jump start the car and did work , so I'd have to pay for a tow. Yes , that's correct after he told me it was included in the $129. I used my roadside assistance and got the car towed to Hoovers. About 3 hours later , Jeff called me and stated they figured out what the problem was and the car needed a Starter. I asked if that was it , and he stated " yes , but after we put the started on if we find anything else , I'll call and let you know ". He told me the Starter and Labor would total $645. I thought that was kind of high , but my son needed his car the semester was ending in 2 days. I paid $300 for the Starter right then. Jeff stated I could pay the remaining $345 when he calls and tells me the car is ready. He told me the Starter was in a difficult place , so that's why the labor was $345. 35 minutes later , Jeff called me and told me my son car was ready for pickup. YES , labor was $345 for 35 minutes. He also told me , nothing else seemed wrong with the car. Picked the car up , the next day my son leaves to come home and the car stopped again after driving about 12 miles down the road. I called Hoovers , they told me to have it towed back and what they did was next warranty. Mind you the car is doing the exact same thing from the first time they had. Jeff calls me a day later and tells me , the motor locked up , but they can't understand how it locked up cause it's oil in the car. Basically spent $800 for 12 miles. Jeff was rude , hind the phone up in my face and tried to say my son prob drives bad so the engine messed up. Very disrespectful! I wouldn't , take a bicycle to this shop , let alone another vehicle. STAY AWAY , FAR AWAY !!!!!

I went to get a new headlight bulb for my car. The manager handed me a bulb (after I told him the…read moremake, model, and year of my car) and I drove away. When trying to install my bulb, I found out the bulb given to me was completely different. When I went back I had to show the burnt bulb so I could properly get the correct bulb. I then found out the store gave me a burnt bulb but they kept my receipt so I am not sure I can return it. Very frustrated.

I had a battery issue a few weeks back and out of respect for the employees,I can't share…read moreEVERYTHING but I can share a lil someone said. I'm attempting to purchase a battery when,PayPal decides to hold $500.00 transaction for 48 hours. I'm stuck,furious as can be and I was then asked to move my vehicle if I was going to be there for more than a day. After learning that I wasn't going to be there long,I was allowed to continue to rectify the problem. While trying to resolve the issue a young lady whom had assisted me with removing the battery for testing told me to not worry,I mentioned I had to be at a location that day Thursday to assist with volunteering at the food pantry. She looked at me said you look like a good man,I'm going to pay for that battery for you & you can pay me back when you get it. My wife looked at me and as I started to decline the young lady stated that I shouldn't allow my manhood to get in the way of gods deeds. We did the work and she helped me put the battery back in. Quality people,make quality workers, whom make quality friends! Thank you

Discovered a flat tire when departing for Iowa at 7:30 am. Called JT's and got right in. Tire was…read morefixed immediately and we were on the road in less than an hour. Repair cost was very reasonable and service with a smile!!'

My younger sister was on the way to visit me an hour and a half away from any family when she had a…read moretire blow out, she called this business and explained her situation. The guy asks what car she has and checks to see if they have the tires available, this was at 1:20 on February 8th and she was 5 minutes down the road on a 75 MPH highway, after checking and stating they did have them available he then told her they would not be able to help her as they close at 2. He also told my sister they were rare and hopefully somewhere in Greenville would have them. She was panicked and had to go 40 on a busy highway which nearly resulted in an accident. I understand that business hours are in place for a reason, but I find it extremely disappointing that no effort was made to assist someone in an urgent and potentially hazardous situation. Surely this wasn't the owner of the business but regardless it's unacceptable to not help in a situation like that. I'm completely disgusted with the lack of human decency and would hope in the future you wouldn't treat anyone like you did my sister.

My tire pressure light had come on and I couldn't fix it myself so I came to them. Being in college…read moreand far from home I was worried I was going to be taken advantage of and end up spending a lot of money but the exact opposite happened. The customer service was great and they got to my car quickly for it being a Saturday. They checked my tires and put air in them and didn't charge me a thing. They know how to take care of their customers and I will definitely recommend them.

Kind, quick, attentive, reasonable prices…read more I just went and got two new tires put on my truck today, after calling earlier to check if they had them in stock. They had two sets of new tires in stock at different price points, and said I can get a deal if I paid in cash. The prices were comparable to my local tire dealer and they were located closer to me, so I decided to give them a try. When I arrived, I was met by Rodolfo, who turned out to be a very kind and soft-spoken young man. He showed me the tires I asked about and after I selected the ones he told me to pull the truck in the bay and invited me and my child to wait in the lobby, which had several comfortable chairs and a large TV screen that shows you the inside of the garage. It was a comfortable wait They spotted a small screw in the sidewall of one of my original tires. He said it would be about $45 to patch a side wall. When I checked with my local tire dealer, they're willing to do $10 plugs or patches, if it's some thing they can patch. When I told Rodolfo this, he said he'd be willing to price match it. It took Rodolfo and his coworker less than 30 minutes to move my back tires forward and put two new tires on the back. His coworker was a young Caucasian man with a beard and mustache, that was also very kind but I didn't get his name. When it came time to pay, I paid with my debit card and I had misunderstood debit card as the same as cash. Rodolfo noted the misunderstanding, but left the ticket as it was. I felt so bad for the misunderstanding, but he just smiled said it would be fine. In addition, he decided since this was my first time there, there would be no charge for the sidewall patch at all,. He's a very generous guy, and he says the owner is also a very, very kind man. It definitely shows in their workmanship. They offered to drive my truck around, and even noted a rattling sound coming from my wheels of my truck, and they wanted to double check that they had not caused it to rattle. I reassured then that was a noise original to my truck wheels it had always made, and they complimented my truck and hoped that I return. I would have no problem giving them more business in the future.

I recommend this place 100%, Great prices Rodolfo was great…read morereally friendly, He explained everything what my car needs, definitely coming back and I'll take my family's car

Doug was my sales person and he did an amazing job to make sure we got out of there with the car…read more We came in there with no car nothing to trade in just a down payment and he got us into a Nissan versa 2021. This is a shout out to Doug. I thank you so much for everything you did for us Doug. I'll come back when I'm ready for another car.

SCAM. Misleading. Deceptive. Dishonest. Crooked. Bait & switch. ONE star…read more I just drove 80 minutes and 70 miles with my family in the car with a "$5,000 winning ticket" just to be given a $2 scratcher... very frustrating. Literally everyone who receives this mailer is a "winner" (of a $2 lotto scratcher) Apparently the matching symbols don't actually mean you win $5k. DECEPTIVE. I talked to an employee and he had no sympathy or care for the inconvenience and waste of time and gas that he caused me. I don't trust a dealership that intentionally misleads and deceives its customer base. Do you really think someone will want to buy a car from you after clearly misleading them?? What a joke. I hope an attorney can shut this scam of a promotion down.

Have a screw in the tire and of course no one is open on Labor Day....loosing air and calling on…read moreour trip home. Finally someone is open and friendly and got to us immediately!

I found this treasure just around the corner from my house. The people are friendly, fast and…read morehonest. I bought two used tires that where in great shape. Two days later one went flat. Upset I changed my tire for my spare and took it back. Without question he took the tire and begain repairs. I found out from another customer that I had a nail. I asked how much I owed for the repair and with a smile he said nothing. I am very happy with his service.

I cannot praise them enough! Honest reliable service! If you are stranded give them a call. The are…read morevery easy to work with. Gives you up front honest answers and doesn't kill you on fees! They have earned my business going forward! Amazing people!

Wounderful people to have help you out. They checked out our command unit for the fire department…read moredue to A/C issues. The found the problem and got it up and going again

These folks "flat fix'em" If you got a tire problem get these folks to tell you what's wrong and…read moremore importantly how to fix it. Honest people doing an honest day's work. There's a few national tire chains that could take lessons from these folks.

Avoid this place! Bought a Hustler mower from them and it didn't last a full season! It took almost…read morefour months for them to even call back regarding service and by that time we'd already had another company in Commerce service our mower. When we bought from Crawford-Smith we were told it had been serviced... it hadn't. We've now had to buy another mower which was an unplanned expense. Yes, I understand we bought a used piece of equipment, however we expected this zero-turn mower to last more than three weeks.