I'm new in town and this place is close to my home, so I called to set up an appointment. I was…read moretold they are only accepting new customers by referral. Must be an incredible thriving business if they are turning away new paying customers/patients....

I have been a patient of Pacific Eyecare for many years. This year prior to my appointment I…read morevisited the optical shop and asked John to order me a set of Nike frames. After my appointment I stopped by the optical shop for a copy of my eyeglasses prescription and asked about the frame order. John was not in the shop and they said they would check with him. The next day he left a message that he forgot to order the frames and to let him know, once again which frame I wanted. I called the optical shop and left a detailed message, for John, which frames I wanted. Never hearing back from Pacific Eyeware I went to another optical shop and ordered a set of glasses. Never again will I do business with them.

I am a nurse practitioner myself and did a lot of research before deciding upon Visian lens surgery…read moreas I was not a candidate for less invasive procedures. I wanted to make sure the surgeon I visited had a breath of experience and training. After the experience I can truly saw I was impressed from my initial consult all the way through surgery and after. Dr Patel does fantastic work he is great at communicating, has a wonderful bedside manner and an amazing team of support staff. I wake up daily amazed that I can now read the clock across the room without glasses or contacts! I was so impressed with the operation aspect of the business, the entire staff is friendly, communicative, professional and values your time, investment and confidentiality.

I also feel that I was upsold to a $9,000 Light Adjustable (cataract) Lens. In all fairness Dr…read more Patel had recently chosen LAL lenses for himself. I am very healthy, as are my eyes. I do not have any health conditions that would discourage LAL lenses. My brain is as healthy and efficient as people who are much younger. I have been unable to adjust to the dual focus that is part of the LAL concept. One eye for distance, the other for close up. My eyes got tired, dry and irritated when driving, as I was only using one eye. I had the same experience with close up vision, reading, watching TV etc. My vision blurred. I've learned it is not uncommon for the brain to have difficulty making that adjustment. As a result, I experienced dizziness and my brain was unable to efficiently "track" what I was seeing. Since the surgery my eyes are extremely dry. It took over a year for the burnt, bruised feeling and floaters to resolve. Fortunately I have an excellent optical physician who was able to correct my vision with progressive lens glasses. My experience with LAL was similar to many of the patients I spoke with while in Dr. Patels waiting room. I did all of the research, asked all of the right questions but feel some of the cons were omitted from the conversation. I am not questioning Dr. Patels skills as a physician or his ethics. He is a very skilled surgeon. I think he believed LAL lenses were the best he could offer me. Hopefully he is being more realistic about their success now.

Dr. Reinhardt is the best! There is no doubt you will have the best experience and out come…read moreutilizing her services. I had bilateral cataract surgery and observed her attention to detail and caring. She provide and expects the highest quality from Her staff. She returned my faith in our medical care. May all the love and caring you provide to all your clients be returned Double to you. Thank you! Life changing!!

I recently had my second cataract surgery with Dr. Reinhardt. It was a great experience start to…read morefinish. She is top notch: professional, kind, thorough and highly skilled. Her office runs smoothly and the staff is helpful and knowledgeable.

Great customer service with a calm and quiet atmosphere in the clinic. The clinic is amazing for…read morechildren with special needs. Dr. Cheung is fantastic and caring; the same goes for his assistant.

I've had double vision for decades. I've spent thousands of dollars on expensive lenses with prisms…read moreover the decades to correct alignment, but double vision has persisted and gotten worse with age. I wish I knew that strabismus surgery was an option earlier! Jason Cheung performed my surgery a week ago. The alignment now is perfect. I can use binoculars now! No double vision. Should have done this 40 years ago.

Highest praises to Dr. Lueth and his team. I decided to have corrective eye surgery. After my…read moreinitial examination, Dr. Lueth took the time to explain my options thoroughly and answer all of the questions. I chose to have PRK. The surgery process was smooth and well-performed by the entire staff. Dr. Lueth was encouraging and informative throughout the entire procedure, and I had zero worries. I am still in the healing process, but I can already see much better than I ever could before. Dr. Lueth and his team greatly care for their patients, which was demonstrated not only in the surgery but in both post-op appointments. I couldn't give a higher recommendation!

Dr. Lueth has performed cataract surgery on both my eyes, one two years ago and the other just a…read more month ago. I'm doing great after the surgeries and I attribute that to his skill. He is a very personable person and I would definitely recommend Dr. Lueth for your eye care.

Called today to make an appointment as a new patient, due to eye pain. The receptionist (I believe…read moreher name was Robin?) was so nice and able to squeeze me in same-day, which was great. Not sure if that's typical, but it was very helpful to me as I didn't want to wait an entire month to be seen for eye pain. My visit was short, to the point, and very enjoyable (or as enjoyable as a trip to the doctor can be!) The staff was incredibly friendly, the waiting room was quiet and clean. They even had a walled-off children's area for my 2.5 year old to play in (a lifesaver!) The doctor was so very nice and made great conversation, and I felt entirely comfortable throughout the exam. I was in and out in less than 30 minutes. Overall, a great experience and I will definitely keep them as my eye doctor while we are stationed in this area for the next 2 years.

I have been going to Dr. Tonder for four years and have not been disappointed. She does a thorough…read morejob with the eye exams, explains what she is doing and does a great job reviewing the results and recommendations. If you are looking for an optometrist in Poulsbo, give her a try.

No matter the time my appoint was ...Always expect a long wait.For whatever multi reasons always a…read morelong wait and back up of patients. The care is always excellent no problem there. It would be so nice to have a coffee stand or something of the sort while waiting.

Great, professional Provider & staff! Only issue is 45…read moreminutes late for appt. Dr Martin amazing!

I called to inquire about scheduling an appointment with Dr. O'Malley, the referral requirements,…read moreand self-pay pricing. Unfortunately, the person who answered was very short, unfriendly, and dismissive throughout the call. I was told that a visit could cost anywhere from approximately $500 to $2,000 depending on the number of photos taken, but I could not get a more specific estimate. After I thanked her, she abruptly hung up on me without any acknowledgment or goodbye. I understand that medical costs can vary, but basic courtesy should not. This interaction left me uncomfortable moving forward with the practice.

Although the doctors at Retina Center NW are outstanding, the apparent "triage" service is not!…read moreToday I contacted the Silverdale Retina Center because two days ago I had a retinal bleed in my left eye; I was hoping to make an appointment with Dr O'Malley who has been treating my diabetic retinopathy condition for many years. When I called to make the appointment, the woman at the front desk said I would first need to speak with a "triage" before she could make an appointment. She said the traige would call me back soon to further discuss my bleed & possibly make an appointment? Well, this day has passed, and I've heard nothing from the triage? Unfortunately, I've had a few quite negative exchanges in the past with the triages, when calling to schedule an appointment if I've had an eye bleed. On one occasion, the triage curtly stated, "didn't I know the bleed will clear in a few weeks"! Which is often incorrect because I've had bleeds that have not cleared for 21/2 months! What's more, you just don't speak to a long time patient like that, particularly given the recurrence of my retinal bleeds. The triages need proper training in dealing with patients thoughtfully & empathetically. I certainly hope this issue will be addressed for the benefit of all patients current & future at the Retina Center Northwest in Silverdale?

What a well ran, finely tuned experience. It was my introductory visit. i did not have a doctors…read morereferral, but with family history, i was able to get in. Meaning, when i called to make the appointment: i was "screened" to make sure i wasn't wasting my money. Day of appointment, empty waiting room, minimal wait time. I traversed through a 3 rooms (stations), 2 for assessments. First room : medical history, glaucoma test, eye dial action, and eye chart reading. Second room: my retina was images on 2 different machines. Third room - Dr O'Malley provided assessment. He has a thorough and sequential (apparent) first visit routine. Stepping through some basic eye physiology as a basis for explains the images and results. i'm normally a guy who likes to skip through the introduction and jump right to the end, but this tune i but my tongue and listened and went along for the ride. I'm glad i did. It's obvious Dr O'Malley read my induct form, and in a honest, direct and plain spoken manner, addressed things he saw - effects of genetics and efficacy of vitamins. In parting, he said i didn't need to see a specialist (like him) for a follow up in a couple of years. Meaning. he focused on the level of care i needed, not generating more patients (and money) for his practice. I went to a gucci (say Ferrari for car buffs like me) Doctor, so i could create a baseline to track any changes, so my next appointment is in 2 years.

I am so grateful for Dr Spinak and everyone at Retina Center. Sequim is lucky to have you. Thank…read moreyou

I am very happy with my cataract surgery and follow-up at Northwest Eye Surgeons. The office runs…read morelike a well-oiled machine with a separate well-trained person for each function. The care quality is great. The surgery was painless. Staff checked my eyes at every stage before and after surgery. I only met Dr. Psolka for a minute but he did a good job since my new lenses work well. Dr. Tok, who does the post-surgery checks, is warm and reassuring while also being thorough and competent. I highly recommend this office in Sequim.

While their surgical work was excellent, they have tried to bill me twice now for tele-health…read moresessions THAT I NEVER HAD, and have ignored my requests to disenroll me from that aftercare program. Do I have to take this to state regulators just to get a response???