Went for 2 appointments and never received an eye proscription for glasses or contacts and they…read morekept billing my medical trying to get the best vision as possible I felt like I was getting ripped off and left with a $300.00 bill. I do not recommend this establishment unless you just want to waste money.

We went here this morning to have an eye exam with Dr. Joe Trull. We picked him because he was my…read morehusband's classmate in high school about 40 years ago. We were looking forward to seeing him. But it didn't turn out great because this office wanted to dilate our eyes, and we didn't want to do it. We believe that it is our option if we want to dilate our eyes and have never been required to do it at other eye doctors. Since we refused dilation we were expected to pay $39 for a retinal photo. So we cancelled our appointment at check-in and were told we would each be charged a $50 cancellation fee. We will be filing a complaint with our insurance. These arbitrary policies should be disclosed when making eye appointments and not when patients show up for their eye exams. I feel like this is like setting a booby trap. I wonder how many other patients have been set up for this scam? We will never come back to this office in the future.

I love this office! / business. They are experts all while being REALLY NICE!…read more Thanks :-)

What is going on with Kitsap Eye Physician appointment? I called In June to make an eye…read moreappointment with Dr. Gagnon, the receptionist told me they're not taking appointments until November. I call today, it's November, and I'm told they're not taking applications until February. Can anyone suggest a reliable eye doctor that I can get in to see? I am diabetic and trying to stay eye healthy among other things!

Dr. Ngan and her staff are the best. They made sure my glasses, and prescription were perfectly…read moremade. Their commitment to customer satisfaction is outstanding. 100% recommended.

Staffs are Very friendly and accommodating. Excellent service and an overall amazing experience !!!read more

Helpful and knowledgable staff; priced a tad high; parking is a bit hard as it is in close quarters…read more(small parking strips) especially if you have not gotten your new specks yet! :- ) Dr. and staff are pretty nice!

I went in to have an eye exam. Was advised my insurance covered what I wanted and was told it would…read morecover additional exam. I stated I didn't have the extra money for that but was assured the insurance covered it so went ahead and had it done. They are now sending me threatening emails saying if I do not pay it by a certain time they are sending it to collections. The employee told me and then reassured me it was covered. Guess that employee needs to be trained again, so she gives customers correct information and future customers do not have this happen to them. Will never go back to them ever again. I will visit another company next year.

I had a missunderstanding with my wife and the dr. she was waiting for a call from a referal. never…read moregot it due to not answering unknown callers, possible scam calls. thought there would be a message. long story short, it was on her my charts referrals. dr. did everything right, she was just new to navigating the site. I had not realized her mistake until I had a appointment and asked the dr. directly (dr. wang). he immediately gave me the number. thank you so much. I have been stressed for months.

If call my doctor I'be never had office answer. Just finished calling and after waiting 15 mins…read morefor front desk to answer the person hung up on me requiring me to waste 15 more minutes to contact. My Doctor is fine but customer service is terrible.

I had RLE last week with Dr. Schmitz and it changed my universe. I missed a lot of the last 10+…read moreyears by not prioritizing my vision. He's kind and he's present. See his bio; it's a good read.

Dr Jerry Shields did my cataract lens clean up. YAG may be the procedures name. Either way I highly…read morerecommend him. My vision is 100% back to where it was! Thank you! The entire staff takes the sweetness pill each morning. No cranky birds in this office!