TLDR: O'Dell's Heating and Air conned me out of $1,200. Please Boycott
I recently had my AC unit go out and tried to fix it myself to save a little money. After I had exhausted all my options, I had no choice but to reach out to a local HVAC company and ask them for their expert opinion on the matter.
I found O'Dell's Heating and Air in Milan. It had decent reviews, and it was close. To my surprise the Owner was making rounds and stopped in on my service call. He stated that I was out of freon, he then recommended that I should use sealant for whatever hole there may be and fill my AC back up with Freon. As he was the expert, I trusted his opinion and followed through with his suggestion.
A month later, my AC stopped running again. After another AC technician from O'Dells came by he asked me why I didn't try to find the hole before sealing it up. I told him that I did what was recommended, and he seemed puzzled. Which to me seemed strange, so that week I talked with HVAC people that I have contact with. I'm being told that trying to find the leak was the correct choice for dealing with this issue of 0 Freon in the AC. Why would Josh O'Dell, the owner of O'Dells heating and air suggest something that was not the best option? After all, isn't he the expert?
This past weekend, I received word that they wanted to credit me $600 for my troubles. Although that's considerate, I spent $1,200 on an AC for nothing to work within a month's time. I replied in an email that I appreciate it but would still like to be credited with the $1,200 as I feel as I have been robbed. Keep in mind that I still would need to buy another Central AC unit for my house, which will put me back another $3,000 - $5,000. He will most certainly still make a profit while giving me my $1,200 credit.
Josh O'Dell called me 30 minutes ago around 9:30am, saying that his secretary read him the email on his way to a call and he wanted to call me. He openly admitted to not reading the email himself and was incredibly rude and condescending. He calls me when I'm at work when I asked in the emails for written reply, has a terrible attitude, and begins to name call and act like a child.
Last thing he said before storming off the line was that
"I offered you all the options, I didn't say that it was the best option".
After I confronted him on this, and asked why an expert wouldn't give his customer the best option for their circumstance, he called me crazy, started yelling, and told me he refuses to do business with me. I can't decide if he acted more like a child, or a circus clown.
Why would I want to do business with a Crook? Does anyone know of a reliable HVAC company in the QC that makes decisions IN THE CUSTOMER'S BEST INTEREST? Lmk. read more