Friday-Our Central air went out during 100-degree weather, so we needed to fixed ASAP. Doug's came out to give us an estimate on replacing the whole system, including removal of old boiler. The price wasn't bad, and they could start on Monday the following week, so we agreed.
Monday-1 guy showed up to start tearing out old system, and we were told that everyone else called off or had "school". He didn't even show up till around 9:30, when they were supposed to be there at 8am. Needless to say, not much got done the first day. He informed us that his plan was to drop the new furnace beside the old boiler and then worry about tearing out the old later. This would make us lose a huge portion of our basement, which is also my fathers-in-law "apartment". We told his we wanted the new furnace where the old boiler was sitting (on a raised concrete slab). He got the old boiler and the old central air removed (which we partially helped with), the new furnace in place(not hooked up, just sitting there), and then called it quits around 2pm.
Tuesday-no one showed up at all and they didn't even call till afternoon to let us know everyone called off and they would be there on Wednesday.
Wednesday/Thursday-three guys showed up on Wednesday and they got the new furnace hooked up and started running the ducts and wiring. They tore open the old thermostat, which still sits on my wall, wires all hanging out and exposed. They also started cutting holes in my tile floors for the registers but they had nothing covered or had no venting for all of the dust. They didn't even so much as open my windows for fresh air. When I came home from work, I couldn't even breathe it was so bad. My whole house was nothing but a dust cloud. It took me 4 hours that night to clean my entire house and get rid of all the dust, just to have them come back the next day to do it all over again. He offered to send the guys back out to clean it up, but this was after 5 by the time I finally got ahold of someone. I didn't want a bunch of people in my house after 6 o'clock at night, cleaning and staying till probably 8pm. I worked all day, all I wanted to do was sit down and relax in peace and quiet. I have a cat in my house and they locked my cat in a bedroom and left him there for most of the day with no litterbox or food. I had cat poop all over my bedroom floor.
On Thursday, they installed the return vent next to the hallway and kitchen and the cover isn't even stable and flat. There's a 2-inch gap between the floor and the cover, so every time you step on it, it's like a teeter totter. They said they would fix that, but never did. They also cracked a couple tiles while cutting the hole for the return and never even attempted to fix that either. So now I have a jagged ceramic tile tilted up where the grandkids or anyone can stumble on or get cut. The return register is also so loud, you must have the TV volume up past 30 to even barely hear it sitting 5 ft away from it.
Friday-One guy showed up and finished up the duct and wiring. I asked for 2 vents in the basement but please make sure my disabled father-in-law could close the air off if it got too cold in the basement since we control the thermostat upstairs. They put ONE vent in, on TOP of the furnace where my father-in-law CANNOT reach! We have to go downstairs to shut it for him every time it gets to cold downstairs. They were also supposed to close off the registers going to the old whole house fan in the ceiling that was left, so we weren't cooling the attic, but that was never done either. The house is never below 70 degrees, so what did we pay for? The windows are always fogged up because the registers were put directly underneath them, blowing up. We told the guy what we wanted fixed, and he told us he would let his boss know and the boss would get back to us. That's been about a month ago, including me calling them a couple times, and still nothing.
My advice....If you want it done RIGHT without all the headaches and stress...DO NOT call these guys!!!! read more
