Royce , from Doug's Heating was very professional and very pleasant to work with . My furnace is working and house is warming up again. I have used their services for several years and always pleased . read more

Our tenants informed us that our furnace was not working properly. Schebler was the original company who installed the furnace, however I had issues with them in the past and decided to call Dougs Heating and Air Conditioning based on their ratings. After an evaluation by their technician we were advised that we needed a new motor which would cost between $2000 - $3000 and that this was probably a 2-5 year fix. Based on this we decided to install a new furnace and a technician arrived a few days later to install it. After about 7 hours the technician informed our tenants that he could not finish the install as the pressure of gas coming into the house was insufficient and we needed to contact Mid American to address this issue. Mid American dispatched a representative out to our residence and upon entering our home he quickly identified that the Doug's Heating and Air Conditioning technician failed to cap the gas line and our entire basement was filled with gas. He was in shock and immediately called Dougs Heating and Air Conditioning to inform them of the gross negligence of their employee which left our tenants and neighborhood in a very dangerous situation. I also immediately contacted Doug's Heating and Conditioning to inform them of my displeasure with their poor workmanship and the HVAC 101 their technician should have performed prior to leaving our residence. They were very apologetic and ending up fixing my humidifier, gave me a $300 discount and a 2 year maintenance plan. However, based on the severity of this poor workmanship I feel a rating of 1 star was earned. read more

Doug installed my new heat pump and this business has offered kind, prompt service when I need help.

Not happy at all with the service provided. I was told I need a new ac until which would run me $8,000 due to the Freon we use. I was then given an estimate by another local company who has the Freon that it would be $300 to repair my leak and put 1-2 pounds of the Freon in my unit. Being charged $129 for 5 minutes of time is pretty crazy. I will not be back. read more

We have used their maintenance program for many years and they have kept our heating and A/C systems running about 10 years longing than the recommended life. We just had two nice fellows replace our system and they did a fantastic job. The two guys are Kyle and Matt. Thanks to Doug's for providing great service. Richard and Jackie Clark read more

I have used Doug's Heating and Air for the past 5 years they've always been professional always been courteous and always been thorough I have no complaints I don't think you will either read more

Worst business we've every dealt with. Didn't install our furnace and Aircondtioning correctly and having all kinds of problems. They said we didn't pay in time, which is a lie, so they voided our warranty. Don't use them. I'd give them -10 stars read more

Friday-Our Central air went out during 100-degree weather, so we needed to fixed ASAP. Doug's came out to give us an estimate on replacing the whole system, including removal of old boiler. The price wasn't bad, and they could start on Monday the following week, so we agreed. Monday-1 guy showed up to start tearing out old system, and we were told that everyone else called off or had "school". He didn't even show up till around 9:30, when they were supposed to be there at 8am. Needless to say, not much got done the first day. He informed us that his plan was to drop the new furnace beside the old boiler and then worry about tearing out the old later. This would make us lose a huge portion of our basement, which is also my fathers-in-law "apartment". We told his we wanted the new furnace where the old boiler was sitting (on a raised concrete slab). He got the old boiler and the old central air removed (which we partially helped with), the new furnace in place(not hooked up, just sitting there), and then called it quits around 2pm. Tuesday-no one showed up at all and they didn't even call till afternoon to let us know everyone called off and they would be there on Wednesday. Wednesday/Thursday-three guys showed up on Wednesday and they got the new furnace hooked up and started running the ducts and wiring. They tore open the old thermostat, which still sits on my wall, wires all hanging out and exposed. They also started cutting holes in my tile floors for the registers but they had nothing covered or had no venting for all of the dust. They didn't even so much as open my windows for fresh air. When I came home from work, I couldn't even breathe it was so bad. My whole house was nothing but a dust cloud. It took me 4 hours that night to clean my entire house and get rid of all the dust, just to have them come back the next day to do it all over again. He offered to send the guys back out to clean it up, but this was after 5 by the time I finally got ahold of someone. I didn't want a bunch of people in my house after 6 o'clock at night, cleaning and staying till probably 8pm. I worked all day, all I wanted to do was sit down and relax in peace and quiet. I have a cat in my house and they locked my cat in a bedroom and left him there for most of the day with no litterbox or food. I had cat poop all over my bedroom floor. On Thursday, they installed the return vent next to the hallway and kitchen and the cover isn't even stable and flat. There's a 2-inch gap between the floor and the cover, so every time you step on it, it's like a teeter totter. They said they would fix that, but never did. They also cracked a couple tiles while cutting the hole for the return and never even attempted to fix that either. So now I have a jagged ceramic tile tilted up where the grandkids or anyone can stumble on or get cut. The return register is also so loud, you must have the TV volume up past 30 to even barely hear it sitting 5 ft away from it. Friday-One guy showed up and finished up the duct and wiring. I asked for 2 vents in the basement but please make sure my disabled father-in-law could close the air off if it got too cold in the basement since we control the thermostat upstairs. They put ONE vent in, on TOP of the furnace where my father-in-law CANNOT reach! We have to go downstairs to shut it for him every time it gets to cold downstairs. They were also supposed to close off the registers going to the old whole house fan in the ceiling that was left, so we weren't cooling the attic, but that was never done either. The house is never below 70 degrees, so what did we pay for? The windows are always fogged up because the registers were put directly underneath them, blowing up. We told the guy what we wanted fixed, and he told us he would let his boss know and the boss would get back to us. That's been about a month ago, including me calling them a couple times, and still nothing. My advice....If you want it done RIGHT without all the headaches and stress...DO NOT call these guys!!!! read more

I had a rep come into my residence about two months back to update all of my meters, and I was very pleased with the service. Since then, my energy usage has decreased significantly and my utility bill has gone down. Technician (Ben) was very professional and committed to his work, and on time. He also explained to me what he was doing in layman's terms and made sure that everything was up to date. Their service plans are very affordable and extremely thorough, and I will definitely do business with them in the future. read more

Matt was the only one of five estimaters who showed me the leak in less than five minutes. the leak was outside next to the air conditioner. Others never found it. This company had the best estimate for a very good product, and best warranty of all estimates I secured. Work was completed promptly and well. Cleaned up well and followed up after completion to be sure I was satisfied. I have had no problems with the unit at all. I highly recommend this company, which now also services back-up generators. . read more

I have been using them for YEARS. I have never had a bad experience. I have them service both the furnace and the airconditioning every season. They are prompt on service calls and very professional. read more

Stay far away from them. I have done construction off and on for over 25yrs and occasionally you'll get someone shady. Jim Hanna was it. Came to my home for blower unit replacement estimate. Looked over stuff, sat down, opened notebook (never looked at pricing sheet), took out contract and wrote $3655.00. I said what's the breakdown he said it's $3655.00. I asked about the unit: 13seer York was all info he gave I asked how much unit was he once again said $3655.00 as he pointed at price. I asked about financing and timeframe to complete he said over a week and they had financing no specifics. Then he cocky like said why don't you call around before you call me back and gave me his card. Well I did. BILL'S HEATING AND AIR. Came out, took a good look at everything told me he would work up estimate and send it email. It was $2689.00 for a 14seer Amana better unit, plus had $675.00 rebate thru MidAmerica energy and he sent me link for financing. In under 15mins was qualified and got 12month interest free they came out next day (today) removed old, installed new, cleaned up and I was to work on time. I will NEVER do business with Doug's again. read more