So... as with anything these days, we thought we could try this product out and if we weren't…read moresatisfied or straight up didn't like it- we could cancel-- because that's what the salesman told us. Jokes on us because as soon as you sign on that dotted line, you're LOCKED in and cannot cancel unless you want to pay a fee plus the equipment off in full which is over $3900 dollars. So now we're stuck paying over $120 a month for something we could absolutely do without. This isn't the way to take care of customers by screwing them over if they aren't satisfied with the product. Specifically, our thermostat that we got through them is a joke- the wall device is never accurate with the app on our phones and both are incredibly frustrating. We had to call out for HVAC service because they didn't even hook it up right in the first place. We tried texting our Vivint salesman MULTIPLE times to tell them we didn't like the product and wanted it removed and they never answered us.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.

I took my computer which was running Ubuntu to them to have Windows 11 installed. I provided a new…read moreversion of Windows. When I picked up computer I paid the bill, took the computer and left without testing it. Big mistake. When I got home and turned it on there was no keypad or cursor when I was in Windows. I took it back and was told that it was missing the driver and they hadn't been able to find it. I gave them the email and number of the company that manufactured the computer which has the drivers on its website. Today, I called to check status and was told no one had gotten back them. I asked them if they were going to be able to get it working and the guy I was talking to started going on making excuses and hung up on me. I called back and asked to speak to the owner. I asked him why he had not simply called the company to get the info. He said the phone call would be too expensive since it was a Chinese number. I told him I had an internet phone with low rates and that he could use it to call. I also told him I was disappointed that they have given back the computer and charged me for installing Windows when he knew it was not fully functional. The owner's response was terrible. He told me it was my fault for buying a "cheap" computer from overseas and that I was lucky he didn't charge me for the 12-13 hours they had into it. I guess that he had forgotten that I had the original receipt that showed substantially less time. Not my idea of customer service. Caveat emptor.

Excellent customer service! They are knowledgeable and so accommodating. I didn't know what part to…read moreorder, but they quickly gave me all the info I needed to do so.

Unfortunately I switched from Vivint to ADT two years ago. I was sold on their brand promise that…read morethey would provide better service and I will say that their technicians are really easy to work with. They went above and beyond each time they came to my house. However, they had to come often because our panel needed resetting and our camera doorbell's connection was off quite often. So, you will need technicians at your house at least every 3 months I found. Also he camera is lagging and rarely would pull up on my phone when I was away from the house. But the worst part was trying to transfer the service when we moved. We moved and didn't need a alarm system in our new home and when we tried to transfer Vivint to the new owners they wouldn't honor the transfer. They set the new owners up with a NEW account and told me they couldn't do anything about it. Even though the new owners set up an account with Vivint because of me, they still told me I would have to pay the 3 years cancellation fee left on my 5 year contract. This was after I already paid off my equipment. It gets worse. When the new owner tried to call in to transfer, the representative told her they don't do that kind of thing and that she would have to set up a new account. They told her that again when she tried to call back in after I explained the issue. So, Vivint lied to the new owner so they could keep my account and get a new one. Unfortunately, they have lost their customer service centered value and are prioritizing profits over customers. The sad part is I was a somewhat happy customer and advocated for them with the new owner. All they had to do was transfer my $42/mo to her. But instead I was on the phone for 4 hours on 12/23/25 (yes, the day before Christmas eve) trying to figure out why they couldn't just transfer or combine the accounts. They escalated me to their supervisor and he also wouldn't help. In fact, he told me the only way is if the new owner called the specific transfer number. When she did, they again told her they don't do that sort of service. DO NOT GO WITH VIVINT. They are not customer focused and in fact lie and conduct shady business.

First off, salesman lied to us about the duration of the contract. Said it was 2 years and ended…read moreup 5. If you look at other complaints, I'm not the first person to say this. Seems it is common practice for Vivint. My fault for not reading their fine print. Then, half of my equipment failed within the first two years. Both exterior cameras failed and smoke detector. Lastly, when I could finally cancel the service, the gentleman I was talking to on the phone stated I had no contract and now that I want to cancel, I'm on a month-to-month contract and have to pay pro-rated amount because it takes them 30days to cancel your contract. They took my money at the beginning pretty fast though!

GSS was the security company chosen by Top-Notch Productions, INC. to provide overnight security…read morefor the Quad City Orchestra's summer concert, Riverfront Pops. They provided professional security that kept the park empty during the overnight hours and monitored the equipment that had been set up during the days prior to and through the event. Each guard was professional, friendly, arrived ahead of time and was prepared. I appreciated that each GSS employee was also visited by a shift supervisor each night at least once if not twice during their scheduled hours with us. The communication with the company was quick and clear. Their hourly rate was very fair and I believe we got the quality we paid for and that we were looking for. We will use Global Security Systems again for the 2019 QCSO Riverfront Pops concert and all others as needed.

From the owner: Global Security Services has everything for your needs: personal protection, door chimes, motion…read moredetectors, sirens, security lights, safes and more. We are a responsible and trusted Davenport, IA security company.

Steve was very helpful with getting our Church a security plan and how we could improve what was…read morealready in place.

From the owner: We provide results based on experience, board certification, and customer service. We are committed…read moreto protecting schools, businesses, and churches by delivering trustworthy and professional risk and vulnerability assessments. Our decades of law enforcement and security experience will ensure your peace of mind and overall security.

I got a quick reply when I emailed them, and they duplicated my apartment keys in less than a…read moreminute. Super fast and super friendly, too! Thanks!

Sent out technician to repair my 85yo mothers deadbolt. Didn't fix problem. Called and spoke to…read morerude receptionist and got brushed off. Charged $110 and never came back or called. Horrible business and customer service. Ended having J&J Access come out and they were friendly and courteous and resolved the issue. Never refunded $110 fee.

The last two times we have had an issue with our HVAC system, they have responded quickly and have…read morehad us up and running within 24 hours. They have great customer service, and the technicians have been courteous each time they have entered our home. We even had a misunderstanding on a bill, and they quickly fixed the issue. I recommend giving them a call.

I had the same issue as the previous one star review, except mine concerned my swimming pool. I…read morethink they have overextended themselves, considering the talent they have. They would not work with my pool filter, because in their opinion, it was too small for my pool. The owners wife argued with me about it, even though the filter pump is rated for a pool up to twice the size. The last time they were here, they took the cover off the filter housing, didn't change the filter, and put the cover on so tight, I couldn't remove it. I wasted two weeks trying to get them to return to just loosen the cover. I finally had a neighbor do it.