So... as with anything these days, we thought we could try this product out and if we weren't satisfied or straight up didn't like it- we could cancel-- because that's what the salesman told us. Jokes on us because as soon as you sign on that dotted line, you're LOCKED in and cannot cancel unless you want to pay a fee plus the equipment off in full which is over $3900 dollars. So now we're stuck paying over $120 a month for something we could absolutely do without. This isn't the way to take care of customers by screwing them over if they aren't satisfied with the product.
Specifically, our thermostat that we got through them is a joke- the wall device is never accurate with the app on our phones and both are incredibly frustrating. We had to call out for HVAC service because they didn't even hook it up right in the first place.
We tried texting our Vivint salesman MULTIPLE times to tell them we didn't like the product and wanted it removed and they never answered us. read more