We have used this company since 2018 when they installed our central HVAC and also mini split…read moresystem. We have had several different technicians come out over the years and they were all exceptional. I ask many questions about the systems, and they always fully explain everything they are doing or replacing. Possible future repairs are also discussed so we can anticipate future costs. They have also given me helpful tips to keep the equipment in its best running condition.

Royce , from Doug's Heating was very professional and very pleasant to work with . My furnace is…read moreworking and house is warming up again. I have used their services for several years and always pleased .

This was my first furnace installation experience, and it went remarkably smoothly. The entire…read moreservice was excellent, from start to finish. I first spoke with the boss, Josh, who was incredibly easy to talk to and provided all the assistance I needed. Alexis explained the process and scheduled us for the installation. Then, Tom came out to inspect my current unit, and the installation was completed by Myan and Scott. I appreciate all their help. They cleaned up everything and left no mess. Their employees are kind, knowledgeable, and easy to work with. Thanks for answering all my questions, Myan! I plan to use O'Dell for any further heating and cooling needs I have. And highly recommend them to my family and friends knowing they'll have reliable and friendly service.

Did a good job and didn't break the bank! I shopped around, there were other companies that…read morecharged almost twice as much! I had my furnace cleaned and inspected. :)

Your technician arrived on time and did a very professional job of cleaning my furnace and in…read morecompleting all the paperwork. He finished everyrhing within one hour. I will recommend you to my friends.

Our experience with Bettendorf Heating & Air was top notch. From my first phone call the customer…read moreservice was great! While visiting my home to give me a quote I felt that the quote was for what I needed opposed to what was the most he could sell me. I got quotes from several companies and this company was the only one that I felt cared about what was best for my family. I'm a customer for life!

My AC was cooling, but I couldn't get the temperature in the house to get below 80*. The repairman…read morecame out the same day that I called. He was friendly, he explained what he was doing to fix it. It was a good experience.

Very quick service. Friendly and I service person explained what was wrong. Happy with service.read more

my dads furnace had to be replaced in Feb 2025. All Hours did the work. the furnace sounds like an…read moreairliner is landing in his basement it's so loud. My father then passed away. In June of 2025, the air conditioner stopped working. I thought I would try to keep with the same company for simplicity. The person who came to the house to look at it was nice but told me it had to be replaced. He said he would let them know at the office and someone would call me to discuss the possibilities of replacing the unit. no one called. I finally called the office and John stated he would call me later that evening or for sure the next morning with an estimate. no one called. after waiting another 2 weeks to hear from all hours, I decided to have another company install a new unit. They were, however, very prompt in sending a service bill for $140.00. since they were not in a hurry to call me back I was not in a hurry to pay the bill. two months later they are now today wondering why I haven't sent the money. i would have sent it immediately if I hadn't been kept waiting on the return call with an estimate as promised. I tried to return their call after I got off work to explain why I hadn't yet sent payment and that I was waiting to see how long it would take to get a return call from them. Even though I called before 5pm which is the time they are supposed to be open till, no one answered. I tried twice. No answer. I am sending their payment but am hoping they read this review for improved customer service. Follow through is an extremely important part of customer service and this was lacking in my experience.

I've been trying to get them to come and check my air conditioner as it's old and I've had problems…read morewith it before. They had come and done work for me in the past and the service guy is very good and the only reason I call them. He actually did something to my air conditioner a few years ago that has kept me from having to buy a new one. I've called there several times to get something scheduled to have him check it to make sure it's running OK before it gets hot. I had a day scheduled a few weeks ago but the office lady called and cancelled it saying they had people with no air and would call to reschedule which she did not. I called again today to try and schedule an appointment for next week as it will be getting hot again. She says I'll call you in a few days to schedule that. I don't even understand that. Why would she just not schedule it while I'm on the phone and have already been cancelled by them! She is also sometimes rude on the phone. It's too bad because the service guy is great and that's why I call this company. Evidently they don't need the business too badly!!!

We used them last month and the technician answered the call immediately, was on time and very…read morehelpful. Chuck was very knowledgeable and explained things clearly. Appreciated the experience he brought that a previous company couldn't figure out. While here, he not only fixed the furnace issue but took care of a plumbing concern for us. They do it all! -Ian M.

Very proffessional. Fixed electrical and plumbing issue I had. Completely satisfied with there…read morework. Reasonable priced. If need work done, they are a great option.

When our air conditioning went out, it could not have happened at a worse time. Highs in the mid to…read moreupper 90's and all HVAC services slammed. Rory from Youngs came over early in the morning to meet with me before i had to leave for shift. He was upfront and honest and his crew came over to fix the AC that morning with amazing results. Could not be happier with the craftsmanship and honesty. This business will take care of you and be up front and realistic with you. I would Highly recommend their services! If 10 stars were possible, I would give them 10!

I recently had an in warranty furnace boiler replaced, something I think I could have done in 2 or…read more3 hours and I was billed for 12 hours labor. This was very excessive. I think I must have been paying for time for a card party or something. Make sure you are home when they do their work. I believe people should be paid for their work but not when they are not working

Tom fixed my leaky toilet. He quickly diagnosed the issue and showed me the problem. He…read moreefficiently and skillfully replaced the ring and flange. Tom was a great guy to work with. Very professional and great customer service skills.

Furnace failed thanksgiving day We called TMI and they came…read moreto check things out . Because it is an older unit parts availability was an issue. They stuck with it and as soon as the parts were in they replaced them quickly and things are running smoothly again Very happy with everyone at TMI !!!