They get a second star because they cleaned the carpet in my apartment. Everything else about the experience was awful. The cleaner said he would call "15-30 minutes" before his arrival. He did not. My girlfriend was on a conference call, and it took her a minute to gracefully step out. The cleaner berated her (while she was on the phone with me) for taking too long. Then, he made *her* move much of the furniture in the room herself. Once she completed the manual labor, he took approximately 30 minutes to clean my 12x12 living room, and my 4x4 hallway carpet. And then presented her with a bill for $225.00. We had a sick cat, and the carpet needed to be cleaned before we had company come over. But I will never, ever use this company again. For the exorbitant price we paid, we deserved far more than rudeness, condescension, and laziness. Stay away from this company. read more

NY Cleaners - $225.00 for 30 minutes work. - Carpet Installation Near Me - New York, New York

David from the company promised us a good price, which he delivered on, was always on time, was pleasant and hard working. He even gave us unsolicited advice on how to get rid of a nasty stain on our couch. Good work and a good worker. read more

David was very responsive when we were assessing a moth infestation. He came quickly and on time and helped us identify the source of the problem. He provided great advice and a very competitive quote. read more

Courteous, professional and on time. Good honest advice, won't waist your time or money. Very knowledgeable in his field. read more

I had an emergency. They came in 30 minutes!!! The cleaner was professional and gave me some tips. The price was fair and my couch has never looked better. He was respectful of our home. Highly recommend. read more

What a great service I just have my carpet cleaned today I will not ask for no other company again read more

David was amazing. Excellent service, booking the appointment and following up was very easy. David even sent me a text message the night before confirming address and time. . I had three rugs and a carpeted area cleaned. One rug was high end and David picked it up and then brought it back cleaned. Perfect! The rest of the job was done on site. Once David showed me the dirty water coming from the rugs, I decided I will have him come back on a regular basis for health purposes. In essence all the dirt that we pick up from the street and the subway comes back home and stays in the your rugs/carpets FOREVER until you clean it out. David's process makes sure that all that stuff comes out. Again, look at the dirt he will remove from your rugs/carpets and you will be convinced. . David, thanks again for explaining everything and for your professionalism. read more

5 stars! I called around to get quotes from multiple places in NY and this was the best price. David was excellent. It took two minutes to book an appointment I could get before going in to work, and I got texts the night before to confirm. When he got here, he was super courteous, friendly, and very knowledgable on mattress care. He even gave me advice on how to maintain my mattress's cleanliness in the future. The job was done in 30 minutes. He even got out a stain that was over a year old from coffee. Also accepted square payments which is awesome! I will definitely be using him in the future for all my cleaning needs. read more

They came out to assess our rug for a cleaning process and while we decided not to use their services for this specific rug, their customer service was excellent and we were very impressed with their knowledge and professionalism. We will definitely use their services in their future. read more

I have used this cleaning company 3x already this year (thank you baby and dog). Always professional and responsive. Very friendly. I feel comfortable dealing with them and the price seems reasonable. read more

Went through the process of getting a quote with them and then they wouldn't honor the coupon that is listed on this website. Very strange. Responding to the owners comment below: It absolutely did happen. Moved to NYC a couple months before posting this. They seem to do a good job, but it was just odd they would tell me they won't honor the coupon on their yelp page. read more

I was impressed by the technician who gave me my quote and decided to get two of my couches cleaned. They looked great when he was done but when they dried, a lot of strange stains and discoloration appeared. I called the company immediately and to their credit they sent him back and he re-worked both the couches so they looked much better. The reason for my review being only 3 stars is that a month later I was getting some other furniture cleaned and the price quotes I got from two different companies for the exact same services I received from NYCleaners were less than a third the price. I recommend getting a few different price quotes before deciding to go with this company. read more

They showed up on time. Turned out they couldn't steam clean my couch because of the material but I had already purchased the $35 Yelp coupon so he offered to use a commercial vacuum on it. He was friendly, patient and did a fine job but If you're going to buy the coupon, do it after they've come and inspected the item you want cleaned. You may not be able to use it for what you want...That's why my rating is a 4 instead of a 5, I didn't get to evaluate the service I purchased. That said I would still recommend giving them a call. read more

Sadly, we've had to use their furniture cleaning service more than once because our dog is a bad dog--very, very bad dog! David has always come on time and done a great job removing the stains and we can't find where they were. They furniture looks like new when he's done and smells great, too. He also give us advice as to what we can do to immediately treat future stains, in case someone decides to leave another unpleasant surprise. Thanks again, David! read more

I bought a very old, VERY very dirty Oriental rug on CL. David was extremely helpful and patient with advice and installation. He must have moved it 4x for me! read more

I couldn't possibly begin to describe the service and results that NYC Cleaners just provided. I had them clean 12 DR chairs and a rug, which were all light originally though hadn't been cleaned in several years. Suffice it to say they were disgusting, and now more or less look new. And smell delicious. The service was excellent as well, showed up exactly on time, was extremely honest and knowledgable about the options and very respectful of our home. The only cleaning service I will ever use. read more

I almost gave 4 stars because it was a little pricey but it was well worth the service. They called to confirm, were here ON TIME, weren't pushy, and did a very nice job. The guy gave us good tips about keeping the couch clean and we were able to use the groupon. Overall recommended. read more

Had a fantastic experience with them cleaning my 6x9 White Rug. It had 2 years of deep traffic marks from my dog tracking in new york city little by little. It slowly blended from white to medium-grey in heavy traffic areas, and I thought it was probably going to have to get thrown out soon. They came, rolled it up, took it away and worked on it for 2 weeks and when they brought it back it looked silky and brand new. They did a really professional job folding it back out, positioning it just right etc. I suspect my dog will track in another few years worth of dirt and will immediately call them back if I need anything again! read more

I was looking to move out of my apartment and sell my bed. I found their listing in Google and submitted my information for a quote. The original person who scheduled the appointment was super responsive and helpful coming up with a good time and schedule for the quote appointment. We scheduled it from 10-12 and the technician showed up exactly at 10 which was nice. He was very personable and friendly. He gave a quick quote and immediately went to work. He was fast, professional, and most importantly, did a fantastic job. He even cleaned a few spots on the rug for free! I was very impressed by how professional and responsive everybody was within the company that I dealt with. I will definitely be using them again for future cleanings. read more

Great service, excellent results. We bought a couch second hand and these guys got it in tip-top shape. An in-home estimate with multiple options left us feeling like we were getting an honest deal, and they were able to clean the couch the same day. I would definitely recommend them for upholstery cleaning. read more

5 stars!! The overall experience was great- from the person who answered the phone when I called to book the appointment to David showing up the next day. David was amazing! He was on time and very professional. He went over my various options and explained the price difference. I will definitely be using NYCleaners again in the future!! Thank you David & NYCleaners! read more

We had two rugs cleaned by NYCleaners, are we're very happy with the service, the professionalism, and the results. David came to give an estimate last week, was very thorough in explaining our options (and giving a lot of tips on how to keep rugs clean!), and laid everything out for us to make a decision, including of course price, turnaround, etc. Because of the make of our rugs, we had to have them taken out and cleaned in the factory. David just brought them back, several days earlier than the estimate he gave us, and laid them back down, good as new. The traffic stains, not to mention the pet stains and a stain or two that I might have caused by eating Chinese food where I shouldn't have, are all gone. The rugs are pristine, and we're completely happy with the service. David was very professional, knowledgeable, friendly, and polite. All around great service, we wouldn't hesitate to use them again, or to recommend them to friends read more

NYCleaners Roy saved us highly recommend his services he was honest and more the thorough. we will be using them again!

Per David's response - a rep from NYCleaners did email and call me several times to find out what happened. I was offered a 20% refund which put the final price around $200. Other companies I spoke with quoted $100 for the same service. David, you are right, I should not have moved forward with the service at that price but as was my entire point with my first review (which it seems like you still don't understand) I felt pushed into the service by your technician who I was frankly afraid of refusing. David - you're also putting words into my mouth and misunderstanding the situation - "Mr Jon M. decide to clean his mattress in the given price and was happy from the cleaning itself, he never complained about the service.. " - I AM COMPLAINING ABOUT THE SERVICE! That's the entire point! I was not happy with the cleaning because I think you charged me 2-3 times market rate (even with a small reimbursement) and your technician was pushy, unprofessional, and actually lied to me!! I appreciate your attempts to resolve the situation, but I think you would have more success (and happier customers) if you just apologize, as opposed to trying to defend what was overpriced, poor service and a bad experience all around. read more

These guys are the best. David showed up on time with everything he needed. He assessed my carpet cleaning needs fairly and did the job for an excellent price (and my carpet hadn't been cleaned for over fifteen years!). I highly recommend using NYCleaners services. It's nice to talk business face to face these days instead of over the phone with a stranger. read more

This company is the real deal!!! They truly care about their clients and not just about making money...something that is rare and refreshing these days. I called the company looking to steam clean my sectional couch. When David arrived, he was very friendly and honest. After taking the time to make a trip to my apartment, he examined the couch and told me he didn't feel I needed service. On top of that he taught me little tricks to keep my furniture looking new. He took at least a half hour just giving me advice, and didn't charge me a dime! It was amazing to see how much pride he took in his work. I will certainly be keeping them in mind for the future and recommending them to everyone. read more

I called to see if they were coming at agreed upon appointed time- 8:00 am Monday morning- as they were 20 minutes late. I was told they got my phone confirmation Sunday night too late (10:00 pm) and hadn't put me on the docket. They offered to reschedule but I said absolutely not. read more

NYCleaners was great - they came to my home and gave me a quote for my couch cleaning, explained their process, and did not make me feel any obligation to accept the quote if I felt it was too high. The cleaning process was quick and easy - and now my couch smells and looks great. Very respectful, on time, and efficient. Overall - very very good service. I highly recommend them! read more

Amazing service! David was so nice, totally professional and efficient! I never knew my couch could look so fresh and new! Great company!

Incredible service! On time, honest, and hard working. If you can, ask for David. He'll take excellent care of your carpet.

Great service and very professional. Will definitely use again! David was very helpful and easy to work with. He came in to give a quote on our couch that was covered in five years of spills and stains from our daughter. He did what I thought was impossible and cleaned our couch which now looks brand new! We were prepared to buy a new couch but I'm so glad we brought David in to clean instead! His prices are very competitive and he saved us thousands of dollars with his thorough cleaning. Thank you and we will definitely use again!! read more

Amazing company amazing job!!! Request David for your job, he is so personable, experienced, knowledgeable, will walk you step by step for the process, he gave me his personal cell phone to contact him about anything I need. read more

I unfortunately had a flood on my carpet David showed up on time and took care of the entire problem while giving me good advice on how to to refresh my home thanks nycleaners I am I highly recommending this company read more

David was great to work with! Arrived on time, provided fair and free estimate, and completed the cleaning quickly and did an excellent job. He was very friendly - he provided tips on how to maintain the couch on a regular basis so that I wouldn't need another deep cleaning and offered to clean our carpet, ottoman and throw pillows in addition to the couch for no additional charge when he saw that we had a newborn and wanted things to be as clean as possible! Great service. He did an excellent job and would recommend him to anyone! read more

My dog dug a hole in a silk wool carpet that was un-hideable, NYCleaners picked up the rug and moved all of the furniture for me. The carpet came back like new, and the furniture set back into place. Great job & like new! read more

Had 2 Tibetan rugs picked up for general cleaning after 10 years of use. Efficient and reliable service, very reasonable price for what they recommended: sanitize, deodorize, mildew treatment, and teflon. Appreciated the advice for cleaning any future stains - baby wipes! Selected this company because of the Yelp reviews, and I am pleased to add another one. read more