Couch was pretty dirty with a couple of bad stains. They did a deep steam upholstery cleaning and got it looking way better than I expected. Big difference after the sanitizing and deodorizing too ... smells fresh again. Quick, easy, and no hassle. Would definitely use again for couch cleaning and stain removal. read more

Spotless did a great job. Great results, very fast, and easy to work with. Price was fair, and service was very professional

Service was amazing. I called and within an hour someone was at my apartment to clean my couch, headboard and area rug. Kevin was thorough and professional.... highly recommend!!!! read more

Highly recommend, they were very polite and efficient and my furniture looks great. Will use them again.

I requested a cleaning for my handwoven rug from Morocco to remove the odor from the wool. Unfortunately they returned the rug completely ruined. The yarn colors had run allover and it is now faded. It looks like they used bleach to clean it which should have never been used. When I contacted Spotless they said they would take a look. When one of their guys arrived at my building I showed him the rug along with the before photos on my phone. Instead of taking ownership of the damage the guy yelled at me and tried to blame me for the way it looks. He told me it was water damaged when he picked it up which was a big lie. The rug had not come into any contact with any liquid or moisture when I left it for pickup. The damage was clearly from them... I would never recommend using such a dishonest company. Spotless not only ruined my rug, but the guy created a scene in front of my doormen and neighbors by demanding the rest of the balance. This behavior was not professional. For the money Spotless made me pay up front I expected better service and quality care of my rug read more

Spotless - Rug before Spotless pick up - Home Cleaning Near Me - New York, New York

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Great service, very responsive! Gave us a thorough deep clean on a couch and chair, knew exactly what they were doing with the steam shampoo, deodorize and cleaning and coating. Great Upper West Side service and would recommend. read more

The SpotLess NYC team was communicative and reasonable. They went above and beyond with their services. My white couch is back to new. The guys carried the equipment up my 6th floor walk up l. I don't lift a finger. Will use again! read more

Amazing experience with Spotless Cleaning. They did a thorough, detailed job and left my couch looking brand new. Professional, reliable, and worth every penny. Would definitely use again and recommend to anyone looking for a great cleaning service. read more

NASTY people skills. Need to learn how to speak to people. Should not be in customer service. Harasses people. Update: the repeated spam calls were made by you to a legitimate business. Profanity was also used by you. After reading your negative reviews and your responses to them, I can see why people are not satisfied by your company. read more

I spoke with Mike.. set a date and they came to my house and inspected a really nasty stain on my couch cushion.. they took my 2 cushions and brought it back to the shop and was able to get the stain out.. I'm really happy.. They also called me to let me know how the progress was coming.. I will definitely use them again! read more

They were amazing! Came within a few hours of the request and were very efficient. Management is extremely friendly and understanding!

Absolute life savers! Water mark from a leaking water bottle on our brand new couch. Tried cleaning and ended up making things so much worse. Mike reached out in less than an hour on a Sunday and came by to assess the situation, price us accordingly, and correct the stain which is exactly what we asked for. Couch looks better than ever and we are so pleased with the professionalism of this company. Thanks! read more

Spotless - post-clean - Home Cleaning Near Me - New York, New York

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we used spotless NYC back in 2016 and were so happy with the results that it was a no brainer to use them again when looking to get our couch cleaned. They respond incredibly fast. I reached out to them on Saturday night and they came over on Monday morning. Not only did they clean our couch, but they also cleaned our rugs and applied stain resistant spray on our brand new recliner. Couldn't be happier with the results! read more

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quick service at a reasonable price. cushions were returned within 3 days and looked great.

spotless nyc was great! really appreciated how patient and understand Mike was and also how fast their service was. I needed my L-shaped couch deep cleaned and feel very satisfied with the services I got. Will be recommending their services in the future! read more

Spotless is definitely different than others in that you are dealing directly with the owner and not a big organization. Mike is interested in pleasing his customers and does a great job in doing so. read more

Spotless NYC: lives up to its name! They did a fantastic job. I highly recommend this company . read more

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I have a light colored couch that's a few years old, and it had accumulated a bunch of stains over time. I was thinking about getting rid of it and just getting a new couch, but I decided to reach out to Spotless for a cleaning quote instead. Mike was prompt to communicate back, and we set up a consult. On the day, Joe made it a package deal and also threw in a rug cleaning. You can see in the pictures that they did an amazing job! Shout out to their team member Kevin, who worked hard to get rid of a lot of these stains that I thought were pretty much permanent. Would recommend if you've got furniture that's worn down that you would rather not replace. read more

Spotless - The couch before it was cleaned. - Home Cleaning Near Me - New York, New York

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Mike and his team did such an amazing job of deep cleaning a very large area rug at my workplace. They had it returned in under a week, and kindly put it back exactly where it was before. The results definitely made the cost of the job worth it, considering it's been over 10 years since the rug has been cleaned. Thank you so much again Spotless NYC for making our rug look as good as new! The rug was desperate for a good cleaning, and you guys did a fantastic job. read more

Spotless - before - Home Cleaning Near Me - New York, New York

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Originally called them to clean a bad stain on an upholstered chair (which was one of 6 set) . They came to my apartment to give a quote and recommend other furniture they wanted to clean. In the end we agreed they would take my rug in for cleaning along with the chair They did a perfect job! I was so relieved. . Very nice people (Mike and Joe, specifically. They put the rug back in place and took the time to line it up evenly Very nice company to work with. Lots of communication back and forth, and quick turnaround. Thank you!!! read more

Spotless - before - Home Cleaning Near Me - New York, New York

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Mike and his team were fantastic. I was having a crazy allergic reaction that I suspected was from dust mites in the sofa. In less than an hour, one of Mike's guys was at my door. Kevin did a great job, very courteous and very thorough. Thank you!! read more

It's been a week since I've used Spotless NYC services and I can honestly say that I'm not disappointed in the results. I had two couches cleaned (a really long couch and a love seat). Spotless NYC had come day of to inspect and had provided their services. Right now both couches smell pretty great and both feel clean and well cushioned. I'm very happy with the results! read more

So thankful for the Spotless NYC team for getting out a really bad red wine stain on my beloved white bench! The red wine soaked all the way through the fabric and my attempts to clean it only made the stain worse. Spotless NYC worked on it for days and succeeded to get the stain out completely. Plus they came over to assess the stain and treat it within 24 hours of calling. Before and after pics are below. THANKS to Mike and the whole team!! read more

Spotless - with stain - Home Cleaning Near Me - New York, New York

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Spotless NYC takes great care of our Customers! We use them regularly and they never let us down. They know how to handle quality material and give great value. We feel confident recommending them which is very important to us since our Customers rely on our reputation, so recommending someone is not something we take lightly. Great company to work with! read more

I am so happy I found "Spotless" and they definitely chose the right name. I live in a beautiful unit at the top of Central Park and am a bit of a perfectionist myself. I was hoping to get a few spots cleaned on my couch and rug. What they actually ended up doing was all of my upholstered furniture including dining chairs, other sofa, and bedroom mattress. Plus, they put an additional protective coat on all that they cleaned. I was shocked (to say the least) when I saw the remarkable difference. They get 5 stars from me. Mikie and Joe are the owners. They are the easiest to work with and most gracious. Benjamin did the work and was a pleasure to have in my home. He did a phenomenal job. They are now on my speed dial. Thank you, Spotless NYC! read more

Prompt service and thorough cleaning - had couch and rug cleaned, both now look good as new. read more

Spotless - Couch and rug post-cleaning - Home Cleaning Near Me - New York, New York

The work is fantastic, without question. The cleaners are professional, courteous, thorough, and detailed. I used them 7 years ago for the same 2 chairs in this review + a couch has since gone away. My complaint with the company comes down to the HEAVY sales tactics used. I called in for an estimate on 2 chairs on a Sunday. I was told with no major stains/issues, it would be approximately $100 - $150, but would need to send someone to inspect and give a full estimate. They couldn't do that day, but were able to do Monday btwn 1pm - 3pm. Great. The person arrives, looks at the chairs and quote $150 per chair, so $300 total. He then says if we give them more work, he can give a better deal. I have a new couch, so not needed. And another chair that could be cleaned, but I'm not keeping. However, I would be open to getting the living room rug cleaned. They quote $199 for the rug. We've now gone from $100 - $150 originally quoted on the phone to $150 per chair + $199 for a rug = $499 total. Unfortunately, this out of the budget and thank him for his time. Next thing you know, he can throw in the chair I'm not keeping for free. They could do a basic steam clean on the chairs for $100 without stain protection. Eventually, we land on $375 CASH for the 2 chairs - deep cleaned with stain protection AND the rug also deep cleaned with stain protection. The moral of the story is, be prepared to negotiate heavily with them. Lastly, when the cleaner was finished, he offered to do the chair I'm going to get rid of for $50. I said no. Then he offered $30. Again, I said no, I'm not keeping the chair. Again, the work they do is great! See the pictures (I should have taken before pics), but be ready to negotiate them down by 50%. read more

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Kevin and Mike were great to work with! Very thorough and efficient. They were able to give us an on site inspection and finish the job within 2 hours. Our couch looks brand new now. Thank you for such a smooth experience! read more

I was so pleased with this company. They came to clean a carpet for us. There were some old stains we were certain were never coming out and had positioned furniture over. The technicians somehow managed to make them vanish. I was stunned. I also liked that a manager or supervisor came in advance to assess and give recommendations based on the fabric, the room and how high traffic it was. He was very knowledgeable and I felt confident in the technicians and their work. I definitely recommend them for carpet cleaning. read more

Did my research before hiring Spotless. Joe was so kind and amazing. Knew exactly what I needed. He made some suggestions and came back later with his tech to get the job done. I was amazed by how great my sofa, chair and rug looked. Legit looked brand new. You may not want to watch what comes out of your items when cleaning. Ugh! So gross but you will be thrilled you got it done!! read more

Spotless - Cleaned pillows too. So clean!!! - Home Cleaning Near Me - New York, New York

Put in a request to get a 3 seater couch cleaned - immediately got a call and text from Mike to schedule a cleaning. I was told it would be $150-$200 to deep clean the couch which had no visible stains but someone would come and "assess" and give me a quote. I definitely felt pressured to give an answer as the guy kept going and going on why it was needed and trying to negotiate price. I had already said I was all set multiple times and that I didn't feel like i wanted to spend that much. He kept continuing despite me saying no and honestly just didn't feel like honest service and I felt uncomfortable saying no at that point. The guy who came in did do a good job and the couch looks better than before. However do I think it was worth $450? No I really don't. I wouldn't recommend them unless the price was more reasonable and they used less of bargaining back and forth to be honest. Just felt super overpriced for what I got. I clearly should have read the negative reviews more bc the feedback is consistent with my experience of being quoted one price then charged 3x more in person and being incredibly uncomfortable by the pushiness and sales tactics. read more

End of story, couch looks good and they did their best. Found Spotless online, they called me at 9am the next morning and were eager to set up an appointment. We decided on an afternoon window, NYC can be crazy- so make sure you have an afternoon with a lot of time, as traffic can change things quickly. The only annoyance I had was that I had to ask for an updated ETA twice. They came an hour after they said they were 15 minutes away (only reason this bothered me, is I have a dog I had to prepare/put away, and also work in sales so I missed opportunities to speak with clients) The couch had been quite worn, it's been moved twice. So I wanted to do something nice for my apt and get it cleaned although it will ultimately be thrown out in a few months. I explained this, and also that there were many deals on groupon for what I need. They quoted me $300.. for a two seater couch. When they said it would look brand new and that the couch really NEEDED it. I finally obliged, i knew I was being overcharged (have someone home with you if you're female - I've learned this many times in NYC now). Their technician Ben worked VERY hard, he definitely put an effort in. He noticed that some stains weren't coming out and that the couch wasn't taking the cleaning as promised. He put an incredible effort in which I highly appreciate! And I'm certain that it may just have been the fabric or a fluke... (Macy's cloth couch) I have no question Ben tried his best, they also did my rug as I was unhappy about the pricepoint, I really appreciated that. As stated prior, the couch didn't come out as promised. They came to look at it after the job was done. I was really disappointed it was still stained and didn't look refreshed or brand new. After some haggling they mentioned they could wash it again, or send it to the factory for a deeper clean. I appreciate all the ideas they had, I really do. We spoke some more and agreed upon a partial refund. I really really appreciate their honest work and that they refunded me asap. Many companies in the city would not be as hard working or diligent to do the right thing. After all this - I DO recommend working with them, if they can't get the job done (and they will try with great effort to do so!) they will do the right thing. read more

The rug looks like new, very happy with the service! Very fast, efficient, and courteous! Reasonably pricey but highly recommended to anyone if not an issue! read more

These guys came twice - once to clean my couch frame, and once again when I decided that I wanted my cushions deep cleaned. Excellent service both times. The second time they needed to take the cushions offsite, which should've taken about a week to get them back. I begged them to rush it as much as possible and they were at my door the next day with cleaned and sanitized cushions. Great work. read more

Excellent quality reliable carpet cleaning pick up and delivery - Great value - Al done in a timely manner - Well recommended

I had a nasty coffee spill on my wall-to-wall carpet. Yusi responded right away and did a great job getting the spots out! Very grateful. Thank you! read more

I reached out about a quote for couch cleaning on a Saturday evening and received an immediate response, offering next day service. I had considered replacing my couch because it was so stained but I'm happy I didn't. My couch is spotless and looks like new. We also discussed a price same day for cleaning my dining chairs and carpet, and I'm thrilled that they also look like new. I could not recommend spotless nyc more! read more

Called Saturday night and had rugs cleaned spotlessly in ~30 minutes the next Sunday morning. extremely friendly too, highly recommend!

So glad we came across Spotless! The team arrived on time for the free estimate and we were able to work out a service package within our budget. They removed a stubborn stain in our old couch to make it look good as new! read more

Good price for a great clean- my furniture looks brand new! The team took 15 minutes to do couch plus chair and were in and out very efficiently read more

Spotless - Couch after clean - Home Cleaning Near Me - New York, New York