I've used handy for quite a while, and decided to use MyClean for a try. Their website is quite modern and clear. While I always need to call to change schedules, I can get it done in 5minutes. Good sign! Somehow their spot check list works. My home is cleaner than ever. Shout outs to Kelsey and Lynn. My friends all commented that the place look like brand new. read more

I hired MyClean for a deep clean today. I was skeptical but needed outside help to clean and so went for it. Let's just say the experience was as disappointing as I was worried it would be. The person who came was lovely and did some cleaning, but overall, what the person who comes is expected to do is subpar and qualifies as light cleaning at best. We had paid for a deep clean for the extra time it takes to really clean, but it soon became clear that I would simply be paying double for no more cleaning than the basic clean. So I changed it to standard plus. I had to leave for an appointment and when we got back, it wasn't clear whether or not the floors had been swept, certainly not vacuumed, and if they were mopped, it was the most cursory mop at best. A waste of money and a huge disappointment. Use at your own risk. (Meanwhile, I still tipped the person $30 because my aim is not to exploit her and I know she put in the time.) But the company and services being promoted do not remotely meet what is being provided. read more

The carpet was not vacuumed Floors were visibility dirty still Dust still found on surfaces Basically had to re-clean the apartment It's the worst service we've experienced in NYC ever. read more

We made an appointment with MyClean for a 3 hour apartment cleaning. What we were left with when we got back home was inappropriate and unacceptable. Absolutely nothing was done or cleaned whatsoever - in fact, our place actually looked worse. She didn't even attempt to wipe a single thing down or vacuum. Instead, she left our place dirtier than before we left and left behind tons of long black hair all over our apartment (yes, even all over our kitchen countertop). We haven't found a single thing in our 600 sq ft that even looked like it was touched or cleaned in any way except for the 20+ long black hairs. So disappointed and disgusted. Would NOT recommend this business at all. read more

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I was charged a cancellation fee and my apartment was not cleaned because it was not "up to standard" as the cleaner saw pet feces. I have a cat and unfortunately didn't look into every crevice to make sure his litter hadn't gone astray before calling a cleaning service. Customer service was not helpful. Do not recommend. read more

The cleaner did not follow the instructions and left the trash piled high in our trash room. It spilled everywhere and caused damage. MyClean is sketchy and shady in many ways. For example: - they cancel the appointment the afternoon before your cleaning appointment (like 2:10pm) and give you only until 3pm to respond. otherwise, they will send you an unvetted cleaner, or you are charged cancellation fee. (that's a crazy small window to respond and good luck if you have a real job) - many of their cleaners don't speak English - they treat their cleaners really badly (pay minimum wage while charging expensive fees to customers) - customer service talks like a bot, and is not interested in making things work I was their customer for 4+ years, and after recent experiences, we cancelled subscription. read more

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We've used MyClean at our small midtown Manhattan office for nearly 8 years now and they've always been great. Over the last several years, we've loved having Towanda come to straighten up the space, take care of some deep cleaning tasks, and help us out with maintaining our office. She always does a great job and is willing to tackle any task we ask her about. She and the team are flexible and dependable. Towanda herself is respectful, friendly, a great communicator, and always offers to address any additional tasks each week. And she gets things clean! Timothy L. NYC read more

I got a move in deep clean for an old 2 bedroom and MyClean only half delivered. This apartment was nastyyy - spiders everywhere, grease everywhere in the kitchen, dust, and stains all over the apartment. They booked a 6 hour session but with only one cleaner. I was immediately doubtful that she'd be able to tackle it all by herself. She arrived early so I was hopeful that this would be a great experience. But immediately I had to go out and buy cleaning supplies for her because she forgot somethings. She ended up doing a great job on the bathroom floor and really got all the dirt and stains out of the grout. But that was probably the most impactful thing she did because she had to spend most of her time there. She kept asking what else she needed to clean even after the initial walk through which seemed odd. I expected a professional to have a mental checklist just from experience. And apparently they don't dust the tops of door/window frames. So much for "deep" cleaning. That's literally where all the spiders are living. In the end the results were subpar, as I went around doing some extra cleaning I found hidden stains and details that the cleaner missed. One was the top and bottom of the microwave. I added some pictures of the bottom since I already wiped down the top of the microwave door. There were also still small stains in the bathroom and the inside of the cabinets were not cleaned at all. For a deep clean that's shocking. Having a clean place to put your dishes seem like a standard necessity. The cleaner also didn't manage to get the sticky grease off the cabinet doors and handles. She must not have had the right supplies to cut through the grease. Also disappointing. It felt like most of the things I really needed done weren't done well. I was sympathetic to her, she worked really hard so I gave her a pretty good tip. But I completely fault MyClean for sending only 1 cleaner. I'm writing this review because I'm so frustrated that I just spent over $400 and still killing myself cleaning right now. Oh and also I was told beforehand that the cleaner would be using a UV light to kill any bacteria/viruses in the apartment. She wasn't even given the equipment to do so by the company. So pretty much if you're moving into a typical old/nasty NYC apartment. These guys are not going to get the place back to livable for you. But I really don't fault the cleaner. She's only human and she can only do so much in 6 hours by herself. read more

MyClean Cleaning Services - Nasty grease stains under microwave - Home Cleaning Near Me - New York, New York

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Used this service for a standard clean, which cost over $300 (!!!!) without tip. The cleaner left my apartment without having cleaned the stove, tidied up, made beds, wiped down tubs, etc. Contacted customer service and was told to send them pictures to prove my case. No offer of a credit/refund. Extremely disappointed and will never use again. read more

We uses this service several times and we're very pleased, but last time we paid for a deep cleaning and barely got a standard cleaning. There were many areas the clean never touched with sweeping or dusting. But the worse part was the company's response. They offered to send someone for a touch up cleaning, but it had to be immediate and on their schedule. By the time they offered, I had already cleaned. Also, I told them scheduling is hard for us because my husband is disabled, and they ignored that. Ultimately they gave us a small refund, which didn't even cover the difference between the deep cleaning and the standard clean Janice in Brooklyn read more

I paid for a deep clean and received anything but. I live in a small studio apartment -- a deep clean isn't a particularly intense task -- and many surfaces were skipped, as were whole swaths of my floor. Additionally, my duvet cover was torn because the cleaner for some reason stretched it out as a mattress cover. Trying to get a refund proved to be an impossible task. I will never be dealing with this company again and please make sure that you do not either. I lost hundreds of dollars, had to pay for a new duvet cover, and was left wondering what in the world a stranger was doing in my apartment for hours when they clearly weren't in any way cleaning. read more

Beware of this service. Do not use. They do not take responsibility for damage done & you end up incurring costs to repair yourself. They claim to use eco cleaning supplies, but that is a lie. It is an agency and while most agencies have insurance to cover damage to clients. We reached out following our move our clean immediately (within the next day) that the cleaning person had not only used a substance that stripped the chrome finish on the range unit but they had tried to use something that scratched the surface even more. I offered suggestions how to remediate the issue such as purchasing the new panel...but stress the importance of remediating the damage created during the cleaning. They gave me the run around for the past week asking me to fill out a form then another form when today they replied: Thank you for your patience while we looked into this. We spoke with the cleaner regarding this claim and we do not believe the cleaner would have caused this. Our cleaners are equipped with a standard cleaning kit that includes: a duster, dust pan, flat mop Swiffer, microfiber towels, magic erasers, sponges, all-purpose cleaner, bathroom cleaner, disinfectant, and glass cleaner. All of our cleaning products are non-abrasive. The cleaner said she used dish soap and her sponge to clean the stove. Best, -- Kim Cleaning Success Agent | MyClean We also explained in an email that we saw the cleaning person use a spray on the range other than soap and water as claimed by MyClean.....this is very disappointing. Why would you hire a company that offers a service and doesn't take responsibility for the damage they have caused? read more

MyClean Cleaning Services - They do not use safe chemicals.& do not repair damage done - Do Not Use this Service - Home Cleaning Near Me - New York, New York

I have never used such an incompetent customer service. When I reached out for help with a virus attack, the technicians were unresponsive and offered no assistance at all. Not recommended read more

The cleaner never showed up. Then they charged me $50 for nothing. Customer service just repeats canned talking points and is exceedingly rude. Do not use them. I've never had a worse experience with any service provider. read more

I was recommended MyClean by a dear friend. Judith did a fantastic job cleaning the apartment and went out of her way deep scrubbing our tub and kitchen. I appreciated her attention to detail and amazing work ethic. I would 5/5 recommend MyClean! read more

Sooo I've had a cleaning service at the apartment I'm staying at now only one other time - right after I had my baby and couldn't be bothered to clean. That experience was awful and I haven't used a service since then because 1) I do a good job deep cleaning on my own 2) trauma from the last company. Myclean offers 3 different types of clean l. I got the second tier; just shy of a deep clean. They have add-on options to customize your clean - which is great. I didn't request any refrigerator or oven cleaning bc that wasn't necessary. I simply didn't want it to look like the toy chest, closets, kitchen and bathroom toiletries got caught in a blizzard inside the apartment. I wanted things to be moved and cleaned, not cleaned AROUND the items. The housekeeper who came was nice. I gave her instruction on what to do before I had to leave for work. I was looking forward to coming home to a super clean apartment with everything put away or in its place. I left a backpack on the ground hanging outside of the closet and when I got home the backpack was in the exact same place so I know it was cleaned around - nor lifted, placed somewhere appropriate to then clean the floor underneath. I then noticed this was the case in many other spots around the house. Is it totally unreasonable or does it cost extra to clean the whole floor? Like actually move things and clean under them? Is it normal for a cleaning service to leave things under the couch and table? Leave all stuff where it is instead of putting it away neatly? Disappointing that there's so many different ideas of what CLEAN is. I gave this company 2 stars because the lady who cleaned was pleasant and the booking site is easy - plus the customer service is attentive. I was looking forward to having an AMAZING monthly cleaning but unfortunately my search for an incredible cleaning company continues read more

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I've been a customer for several months now and I have been repeatedly canceled on with very little notice, and have received subpar cleanings. If you want to report an issue, they make you fill out endless forms and give bureaucratic, unapologetic responses. I made a cleaning appointment several days ago for November 8th (tomorrow), and was only informed today at 1:00pm that my cleaner wasn't available, and that unless I canceled or rescheduled by 3:00pm, they would send a different (unvetted) cleaner even if you have not agreed to this. After 3:00pm, you're charged a $50 fee to cancel. This is an absurdly small window of time, and this has occurred several times now. As for the quality of the cleaning, you get drastically different results depending on which cleaner you have, and the glorified checklist they tout is rarely followed. Steps are skipped or completed inadequately. I will be looking for a different cleaning service and would not recommend MyClean to anyone. read more

I want to love MyClean. I really do. How convenient would it be to schedule a regular cleaning appointment through their easy-to-use website. For this reason, I tried it a few years ago, and I tried it again a few weeks ago. Unfortunately, the recent clean was again not up to par, fulfilling neither the Standard clean nor the Standard Plus that I had ordered (extra $$). Attached are a few photos of areas around my apartment that remained dusty and dirty, even after specifically requesting that the cleaner focus on the floors and baseboards (which I had paid extra for). I contacted MyClean, disappointed with their service, and the best they could offer was sending a new cleaner to come back and finish the job...but at that point, I had already cleaned these areas myself. My cleaner had spent more than 5 hours in my apartment; there's no reason why the job shouldn't have been completed already. read more

Absolutely AVOID. They'll charge prices consistent with the market, but time after time will clean at below market quality. I used the service for about a year and had cleaners: do the bare minimum, constantly miss obvious spots, leave their own hair everywhere, arrive very late (sometimes 90 mins past the appointment time), and arrive with no cleaning supplies of their own (even though the website claims they'll bring all of their own supplies). On one occasion MyClean sent a cleaner reeking so badly of marijuana or smoke that I had to open all of the windows of my apartment. On another occasion the cleaner stole an iPhone charger and Grey Goose Vodka from me. When I followed up with MyClean about both incidents they were extremely dismissive about everything. Needless to say I've cancelled my subscription and will bring my business elsewhere. read more

Don't choose this cleaning service!!! I booked a cleaning service earlier this week with my clean to do home cleaning this Sunday, which is today. The time slot I reserved was 11am. Yesterday, which is on Saturday, I got a text msg from my clean, saying they're not able to do it at 11am and want me to reschedule my appointment to 9am; Otherwise they will cancel my appointment. I adjusted my calendar and rescheduled to 9am. But today at 8:30am, I got a call from them again saying, they could not make it!!! And ask me to cancel it or reschedule to tmr. This company is not reliable at all !!! Don't waste your time!!! read more

A few weeks ago I got a deep clean of my studio apartment and the woman got in a did the deepest clean. She scrubbed and polished everything in sight for 4 hours. There was still more work to do, but I figured I would repeat the process a few weeks later and catch the missed things. 4 hours was worth it! Just last week, my parents were visiting from outta town, so I booked in another deep clean and a different lady showed up from this same company. She was 20 mins early, so I had to race out of the shower to meet her, my hair dripping water everywhere. She spent 1 hour and 15 minutes doing very little on my apartment. Afterwards, she and I spoke and she acknowledged right there and then that her clean wasn't deep at all. She said she would speak to the company on my behalf and I agreed to ask for a refund of some sort. This entire week, I've been cleaning my apartment to make up for her terribly half-assed work. I spoke to MyClean as soon as she left and they wouldn't acknowledge what had happened. They asked for photos of the apartment, but it's really hard to show the difference between a light clean and a deep clean on a photo. I took maybe 10 shots, but in real life it's clear that the cleaner was being SUPER lazy. On the photo, it doesn't reflect that situation. I'm not one to leave reviews, and being in the sales industry, I know the weight of a bad review on a company. This experience is still bugging me and it's been a week and a half. I really should have been refunded the difference between a deep clean and a normal/light clean and the company has failed to see that. read more

I am a broker in newyork and ordered on their platform what I thought would be a full clean given the 11 x 13'6" size studio with a tiny kitchenette.. I mean tiny.. two burner cook top, half refrigerator one sink and 6 inches of counter space.. it's more like a step up in the closet.. I mean tiny. I live in the building and there is no one in the apartment so I gave them my apartment to ring up so I can assure they are let into the unit. I just visited and the toilet wasn't cleaned because she didn't have a brush, so I gave her one from my apartment and the refrigerator which is a half refrigerator was filthy. She said I didn't order it which is a bit odd since I ordered to clean a normal size kitchen and I am certain that the quickness of the kitchen since they didn't clean the refrigerator was no more then 5 minutes. I begged to have her / company to clean the refrigerator and they refused. Told me sorry I didn't order the refrigerator. So for a tiny tiny apartment and no refrigerator cleanliness my client paid way way way too much and as I said, no customer service. Just not my kind of company.. R read more

12/2 FINAL (?) UPDATE: MyClean has finally issued a full refund of my money.

Would give 0 stars if I could... I booked a move-in clean (supposedly 4.5-5 hours) and I'm convinced that the cleaner never came OR cleaned the wrong apartment. See attached pictures from when I reviewed the unit after the supposed "cleaning." This is the second time that MyClean has completely failed me -- at this apartment and a prior apartment. Will never use them again, and recommend you don't book MyClean ever. read more

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I reached out to this spot on after finding it on Yelp and I'm so, so happy with the results. We hadn't had our apartment formally cleaned in months. So, My Clean to the rescue: Moschele was AMAZING. She was here for so, so long, and even though we paid for a standard cleaning with the 50 point checklist, she went so far above and beyond cleaning our apartment. She was friendly, professional, and the service (in general) was incredible. The website is easy to use, affordable, and you can book relatively last minute. Can't wait to use them again! read more

MyClean Cleaning Services - Home Cleaning Near Me - New York, New York

they charge an exorbidant amount for their deep clean - almost $700 for a 3 bedroom/2 bath and ONE PERSON showed up. She does NOT speak english - we are communicating through Google translate. When I spoke with management they said a) they dont guarantee the person will speak english, and b) dont guarantee more than 1 person. HOW can you charge $645 for ONE person? there is no way this ONE person can accomplish what we expected in their "50 point" checklist. I am disgusted. They offered me 10% off which is no where near what this is. And, for a regular clean for "40 points" they charge $188 for the same space. this is literally criminal. do not use this service. she also did NOT bring her own cleaning supplies as advertised. read more

Today I had a cleaning appointment and by far was the worst cleaner I've ever ever ever had in my entire life. I specifically asked before scheduling to send someone extremely good (given my previous bad experiences with bad cleaners and a cleaner that broke a limited edition crystal item). Instead, MyClean scouted their list and the tristate area and found the biggest moron to send my way. Everything is dirty, she broke s#itload of stuff including a concrete table, a smart scale, and a bed adjustment cable, she didn't even clean the shattered glass from the broken scale in the bathroom and I just stepped on a piece of glass barefoot, she moved s#it and didn't put back where it was, she moved items that I specifically asked her not to, the apartment is not as clean as it supposed to be so I have been running around cleaning the million areas she skipped as I have visitors coming tomorrow and the place is not clean, she is a big mouth and whenever I tried to tell her something she started talking over me pretending she knows it all. Not to mention she tried to hide the scale and lie until I saw the glass on the floor. This isn't the first time, first cleaner unplugged my computer in the middle of my work, lies about it and denied it, and a week later I discovered she didn't plug it back properly so it just fell off the socket and my computer shut down again in the middle of my work day causing me to lose work and time in both instance, infuriating is an understatement. I have broken furniture now that my work guests will see and it is terrible for my image. This company has done me more harm than good. I cannot believe I subscribed to this service, MyClean is absolutely the worst, oh and the agents have the s#ittiest entitled attitude on the phone as if I f$#@en work for them. I've been very patient tolerating your bad service and negligence but today's experience was the last straw. I have to let people know to stay as far away from this company as possible. Extremely disappointing!!!!! If there are negative stars I'd give it to MyClean. Damaged items thus far: ~$900 crystal decoration, ~$200 concrete table, ~$170 smart scale, cable for hydraulic bed adjustment. P.S: the first thing coming out of their mouth when I reported all the crap I had to deal with today in the middle of my super busy work schedule is to provide evidence of value of broken item, not any sincere apology or anything showing remotely that they cared about the customers. TERRIBLE TERRIBLE TERRIBLE and this is going on every business review site and BBB as well as all social media. read more

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What MyClean promises the customer and what they expect of their staff is completely unrealistic. Impressed by their 50 point checklist I tried Deep Clean. They sent one person for seven hours for a four-bedroom for apartment, which included cleaning out all appliances and cabinets. The cleaner was kind and worked fast but there was no way to get to all of it in the amount of time they had. I let MyClean know out of courtesy (I did not asked for a reclean, I just replied to their feedback request) but they dismissed me since I had passed the 48 hour "guarantee". The cleaner was so nice that I tried the Super Clean next. Again, they sent one person for even fewer hours. This cleaner also worked hard but there was no way to get to everything. I don't have time to keep asking for re-cleans rather than MyClean providing the number of cleaners and hours to do what they promise properly, especially considering what they charge. Not only am I disappointed in the clean but what a poor business model to put your staff in the middle of it and ask them to do the impossible, which clients are only going to be frustrated by. I'll never support or recommend this business to anyone. read more

I had multiple cleaners come across several visits and every time obvious spots weren't cleaned, cleaning methods weren't used (such as surfaces before floors), late arrival and leaving early and the cleaners used my cleaning supply such as sprays, dusters, swiffer wipes etc (which I wouldn't mind if it wasn't advertised as being included in the $200 1 bedroom price). Every cleaner during my subscription did this. Nevertheless I always tidied my apartment before the clean and I tipped well. I always offer a variety of beverages and often snacks. I wasn't too happy with the service but it was acceptable and my job has been really busy so I kept the subscription. One day a cleaner ran out of the apartment after 15 min saying I would get a call. To my surprise on the phone I was informed that the cleaner had reported bed bugs which we do not have. We live on the ground floor of a historic building so sometimes we'll have a beetle (confirmed by pest control) but that's it. No one else ever made the confusion. That got us black listed. There are so many other cleaning services out there so it'll be easy to find something else but I think 1. This could have been handled better and 2. The company needs to provide training and material as advertised on the website. read more

This is how they left my kitchen sink. I was happy with their service the first time, but I can't believe they did this to me this time. read more

MyClean Cleaning Services - Home Cleaning Near Me - New York, New York

So Michael the CEO of MyClean contacted me and offered a free re-clean. 3rd time's the charm right? Beatrice was amazing. Not only was she proactive with making sure that everything in the apartment was tidy and clean; she was super friendly and even played a little with my toddler. I would recommend sticking with Beatrice. She seems incredibly popular though, with a lot of regulars. It's nice that the company takes its customers' feedback seriously, this is probably one of the few things that set it apart from other cleaning companies. read more

MyClean Cleaning Services - Don't think she cleaned under the dresser. Or that touched that giant crumb. - Home Cleaning Near Me - New York, New York

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This company is a joke. I paid for the deep clean as I am about to list my apartment for sale. It was hot that day so the AC was on, windows closed. When I returned windows were still closed and the AC was turned off, so I promptly turned it back on. The next day the building turned off the AC, I went to open my window, and it no longer stays open, won't close fully, and I'm unable to lock it. Company says it's not their problem and I have to pay to repair it myself. Also my cleaner did a JOKE of a job, still soap on the walls of my shower, dirt on the baseboards, TV and console were covered in dust, toilet still had the brown ring at the water line. Do not waste your money. It's overpriced and they take zero responsibility. read more

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So I've hired MyClean to perform a move out service. Their requirements for you are to provide a vacuum, step stool, and toilet brush. For a one bedroom, I paid just short of $300. The first cleaning, their cleaner arrived 30 minutes late and I did let her know which areas need to be clean and how to get the trash out. I left for the day and returned the next, only to find trash was not removed, floors were not swept, tile was not washed, tub was not scrubbed, microwave was not cleaned--all services you'd expect from a move out. I let their operations manager know as part of a move out I do expect a complete cleaning of the apartment as the next tenant would want to move into a new place. They offered to send someone for a second cleaning assuming I'd be there to direct them (huh it's a full move out--everything must be cleaned as if it's new). Do note I am also not that dirty. Yes there several stains on top of the fridge and quite the number of dust bunnies but this is all vacuumable and sweepable. The second cleaner came while I wasn't there and completed their job. I go to check it out the next day and lo and behold--most surfaces were cleaned but the same problem spots are there. Microwave still not clean, floors not swept, drawers still have debris. While I appreciate their effort to try to remediate the problem, it turns out the convenience of booking over web does not justify the quality of their service. Paying top dollar for NYC cleaning and receiving less than stellar service at the price of convenience is not a good trade off. Disappointed they have my money and will likely be penalized by the landlord. read more

Wow. Just wow... HORRIBLE. I gave it 1 star because the cleaner was nice. To start off with, the cleaner, Mona, was kind. Although, I ordered a Deep Cleaning, and she tells me, "you don't need a deep cleaning." Um... Yes I do!!! My apartment seems dirty to me and that is why I paid for a deep cleaning. I paid $180+ for a 1.5 bedroom 1 bathroom. She kept insisting how my apartment wasn't "dirty" enough for a deep cleaning. She clearly was lazy and did not want to do her job. She cleaned surfaces but did not clean under the furniture, under the beds, inside the microwave, or outside the cabinets. Below is a picture of all the dust I had to clean myself under my bed. DISGUSTING!!! I am never going to use this service again. Stay away. read more

MyClean Cleaning Services - This is what I had to clean under my bed AFTER the cleaner left. DISGUSTING. Horrible. - Home Cleaning Near Me - New York, New York

After writing the below review Kenny reached out to make it right. Offered a refund and a free clean in order to offer the Company another shot. I do appreciate that and feel that is fair. I still stand by my review however the customer service is very nice. I live in NYC so half of getting a cleaning service is so that they do a solid job cleaning (above and beyond what I can do). I have a extremely small studio so shouldn't be too hard to get the place in a really impeccable state for $87. They ask to use your vacuum, which I have a little cheapy wouldn't have ordered if I knew in advance. My kitchen counter tops/ stove area had smudges all over them.....mind that they are so small like a mini area in a hotel. Like the only area to clean wasn't even clean. My tub still had stuff in it in that was not thorough and my furniture was moved. You should not be able to have a cleaning business that operates like this. Will not use and do not recommend. First and last time cleaning. read more

UPDATED 9/4/19: The owner reached out to me and he was very apologetic and polite. He gave me a partial refund, which I appreciate. read more

MyClean Cleaning Services - Dust bunny left behind after the "standard plus" cleaning - Home Cleaning Near Me - New York, New York

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Terrible customer service. Frequently cancel. Cancelled less than 10 minutes before they were supposed to arrive for a move out clean. Left us high and dry. read more

10/10 service 10/10 attention to detail 10/10 time spent on cleaning your home Once I found this company, I decided that my search for a cleaning service was over. This company does a SUPERB job of cleaning and they take their time with your apartment, unlike other places that just come in, rush and clean, and leave. Also, you can prepay for everything including tip online! EXCELLENT customer service. Prompt responses. Amazing. read more

Wouldn't recommend this service -- we spent $150 on a cleaning to come home to a dirty apartment. The faucets had not been properly wiped down (there was still toothpaste on the faucet in the bathroom) and there was dirt in the shower. There was dust on surfaces -- bookshelves, the coffee table, etc. Part of the issue may have been that it seems the cleaner arrived without supplies -- our neighbor who let them in noted she arrived empty handed. Part of the reason we booked MyClean service is because the company advertised that cleaners come with their own materials (we'd been traveling and our apartment was not properly stocked). read more

Do not use!!! They sent different people each time because the employees quit frequently, no one has ever used the checklist in my many cleans with them and the service varies greatly. Also they charge hidden fees and customer service is non existent. I recommend finding a more reliable and better organized company. read more