BEWARE!!!!! DO NOT USE THIS SERVICE. HEED MY WARNING!
These people are atrocious horrors. They came to clean and sent two women. One was on time and very kind. The other was 45 minutes late, had a horrible attitude and played her walkman at the loudest possible volume scaring my puppy. After I asked her to please lower the volume she refused and started telling me how she was allergic to my ITALIAN GREYHOUND, who has barely any fur. She fake sneezed about 65 times in a row and then proceeded to shove giant pieces of toilet paper into her nostrils. After taking about 1.5 hours to clean my bathroom, which was tiny, and already pretty clean when they came, it was obvious that they were not planning on cleaning the floors, windows, kitchen, or changing the sheets or pillowcases. The kind woman spent about an hour cleaning the inside of the dishwasher which was sparkling white to begin with, as I had scrubbed it with baking soda and white vinegar the previous week. I began to help them clean, using my own products (the company does not bring anything), paper towels, and tools. They didn't tell me to stop or that they could take care of it. I cleaned vigorously for about 45 minutes, at which point I had to go to work and was scrambling to take a shower because it's summer in NYC and I was working HARD, way harder than either of them. It was a really bad day because of how uncomfortable the situation was and I was extremely put off.
The owner Tom, had seemed confused when I called to let him know what had had happened, and confirmed with me that he would send a different group of people to actually get the job done. Cut to the day they are supposed to come. My first day off work in 9 days, I wake up early to get ready for their arrival and NO ONE SHOWS. No text, no phone call, no email - NOTHING. This is unacceptable and disgusting behavior. Complete disregard for other people's time with an additional slap in the face by giving no warning or explanation. Two hours later I get a phone call from Tom saying that the trains had a problem and he doesn't know what happened to the cleaners. This is simply unacceptable behavior. Every human in NYC uses the subway every day and can access cell phone service to either text, email, or call and let someone know, that is if there even was a TWO HOUR problem with the train, which has never once happened to me in my 10 years of living in NYC.
To make matters worse, Tom, began screaming at me on the phone, turning the situation around, and telling me that it was my fault his cleaners didn't do a good job because my apartment was "FILTHY". This is completely untrue and offensive. I am conscientious and make sure that my apartment is always clean and presentable; and had wanted a deep cleaning, as I have pets and am soon moving. He began screaming at me, asking if I was on drugs and telling me that he would not send anyone to come back and fix the mess they made in the first place. I am flabbergasted and beyond appalled that a business owner would act this way.
DISGUSTING BUSINESS/DISGUSTING OWNER, NEVER EVER USE! read more