This is the absolute worst company to deal with. We had a billing issue come up that we didn't anticipate, and they didn't bother to send us an email message, a letter, or a phone call to let us know there was an issue. All of a sudden we were left without gas service. We looked through all our emails and mail to double check, and we finally find a tiny note left on the ground by our door saying they came by to collect our bill, but since we weren't there that they turned our gas service off. This happened on a Thursday, but we didn't discover the note until Friday after 5. Customer service was already closed.
So because of this, we were stuck without hot water or heat all weekend. My husband called this morning (the first day that customer service was open) to get it figured out, and they are charging us $100 to have someone come out today and turn the gas back on (And they won't even come until after 5), AND an additional $79 "deposit" because the account was supposedly "disconnected" (to be clear they didn't explain what that even meant). All this is absolutely criminal. It's one thing to be in a situation where you can afford the extra $180 in fees, but a LOT of families don't have a single penny to spare, so if you are low income or living paycheck to paycheck, there's no way to ever be able to afford turning this back on. This whole thing is absolutely ridiculous. If I had a choice in the matter, I would not ever return to this company as a customer, however they have a monopoly on the gas service in our area so there are no other options. I will be reporting this on every site I can, as well as the better business bureau. Absolutely disgusted. read more