Worse experience I've ever received from a company. I was referred to Salem hydraulic from a diesel mechanic I had used a few times to work on some of my equipment for my tree service business. I was on a job when my wood chipper hydraulic feed wheel stopped spinning. I called Salem hydraulic explained what was going on and asked how soon they could get to it because it was urgent. I was told if I brought it down they would have an answer for me later that day or by the next morning. After a week of waiting I called them to see what was going on and they told me they had a few hours into it but didn't know the problem. I waited another week they found the problem but were too busy to get to it. Long story short it took almost two months to get it back. When I finally got it back I noticed what looked like bolts missing, I'm not a mechanic and trusted it was in good running shape. A couple weeks later the motor falls off. I call Salem hydraulic they tell me to bring it down because it's still on warranty. I had to put some replacement bolts in to hold the motor up so I could chip up the last bit of brush at a customers house and then I took it to them. I called them the next day to see if they had made any progress and Casey at the front desk tells me they should void the warranty because I tampered with the chipper only because I had to put bolts in to finish a job that had to be completed that day. They said they would still honor the warranty. After a week in a half I was getting frustrated with the fact they have no sense of urgency and I called them just to hear they wouldn't know when it would be done because they were busy with other work. I told them they needed to make it more of a priority because it was their fault it was back in the shop & requested a phone call back from the owner & Casey calls the owner and tells me they are going to void the warranty because I was frustrated on the phone and that I owed them for all the time they put into it in the last week in a half and that it would be locked up until I pay. This experience has been a total joke, save yourself the hassle of hiring these clowns is my best advice. There are many other professional hydraulic shops in the Salem area. read more