Quick, reasonable, and knew his stuff. AC has froze up, but didn't just unfreeze it, serviced…read morewhole system.

The team did a great job. there was quite a a bit of upselling that went with the process but no…read morepushIness after I declined. He fixed the part that was broken, let me know the health of my system with all the metrics they use to test, and treated me well overall. I cannot verify if a different group would have been more affordable or not, but I didn't feel cheated either. I rate my experience from good to great.

I called Evergreen a couple of months ago because of a corroded, leaky pipe in the basement. Peter…read morecame by, gave me an estimate that seemed reasonable, and did the work quickly and efficiently. This was no small feat given the weird crawl spaces in my basement, that he had to crawl into in order to replace some pipes. Somehow he was amazingly cheerful about this! Of course, given my 1890 house, fixing that pipe uncovered a clog further along in the pipes that was stopping up my sink. So today James and Mason came out, cleaned it all out, showed me what the pipes look like on their very cool camera device,and now everything works like a charm. I thought the prices were very reasonable, and the estimates accurately reflected the final cost. All along, everyone I dealt with was great, from Marcus on the phone setting up the appointments, to Peter/James/Mason doing the work at the house. They were friendly, professional, explained everything, left everything neat and took care of the small details, and were very nice to and amused by my dog, who was doing his best to "help" their efforts. Haha, "help." Overall, this is now my only go-to place for plumbing/drainage problems - which are likely to be a recurring thing given the age of my house. I forget which other maintenance person recommended them, but I'm glad they did. I've had leaking pipes in the past where the leak was so bad that the water had to be shut entirely off, and the companies I dealt with then could never tell me anything more than "well, we're really busy, we MIGHT be able to get out there next week" etc. It was always nerve-wracking, calling different places to see which ones could come out first. I can't imagine that being an issue with Evergreen, given how prompt they've always been.

Beware and get all pricing prior to scheduling or having work done. I was charged $382 for labor on…read morea 40 minute job for an $18 part. What's worse, is the service tech didn't understand how they did the pricing because "it is all one cost". Had I known I was paying almost $600/hr for service, I would never had agreed to it. I only found out the pricing AFTER it was installed when we asked if it was covered under our warranty, and he talked to a manager. The service tech was excellent, but the transparency of pricing was not. UPDATE: the service manager credited me $182

I reached out on Saturday and got a quick response from Jessica saying they could come that day but…read moremy weekend was already busy. Jessica let me know that was no problem, they could send someone out Monday morning. She wasn't sure what time, possibly between 10 and 11 but they would call me before arriving. I missed the call from Nicole while in the shower, but she followed up by a text to make sure I knew Jonathan would be here within 35 minutes. I love this attention to customer service. Jonathan showed up as scheduled and took a look at my water heater and assessed what my issue was which was low water pressure at the kitchen faucet and he informed me that I did not need a new water heater, which was a big relief. Jonathan is the one that helped me with my hose bib and just as last time he was very friendly and knowledgeable. He identified the issue as likely some buildup in the line at the kitchen faucet. He was able to back-flush the line and found a small chunk of rust from my lovely steel pipes. It had gotten stuck and caused sediment buildup. Water pressure restored, no water heater replacement needed (phew) and I am back in business! I love their cost structure because it's not by the hour. It's by the job and what they do, etc. and I find that to be extremely reasonable. Their combined affordability, personable employees and exceptional customer service, is why I keep coming back to them. I highly recommend them! Thanks Jessica, Nicole and Jonathan!

Dear Jeremiah W…read more Please explain why the costs for "drive time" and "warranty" were not disclosed before the service was booked, yet were added to the final bill. Mr. Rooter advertises flat-rate pricing rather than hourly charges; if that is truly the case and prices are not determined arbitrarily, why are your flat-rate prices not available anywhere online? Additionally, your technician serviced an elderly woman's home and charged an excessive amount for the work performed. This is deeply concerning. Shame on your business for engaging in such practices.

I'm writing this review to warn others about the high pricing practice experienced…read more While the work performed was technically satisfactory, I was unhappy with the exorbitant amount charged. Had I not had a time constraint, I would have gone with another company. If you are considering Roto-Rooter, I strongly urge you to get multiple quotes first.

If I could give zero stars, I would. Absolutely horrific. Ask for unclog a pipe and ended up with a…read moregiant bill for remediation when I did not ask or approve the extra work. And the pricing was outrageous! Very dishonest and have zero professionalism. RUN!! You're better off you-tubing and DIYing something than hiring these guys. Unbelievable at how unprofessional. You see the adds and hear the commercials, they have to be talking about a different outfit. Unless the price gouging is what pays for the ads. And insanely rude. I think that is what I'm the most blown away about it how rude and dishonest Andrew is.

Didn't end up hiring them but had a great experience. Jason responded to my query by email AND with…read morea phone call. He let me know that the problem wasn't something he was tooled to address BUT gave me a great recommendation for another local company. They were as good as he said they were. Now I have two go-to companies.

Jason was great. Did quality work in the timeframe he had indicated originally…read more . He listened to what I wanted and needed and gave me exactly what we talked I would highly recommend Swell Plumbing!

I needed backflow testing completed per the city. I called Oregon Cascade Plumbing and Heating,…read morethey were out the next day. The gentleman showed up on time, was very professional, the price was reasonable and he knew his stuff. I've never had such a great experience with a plumbing company, I felt like I was being taken care of like I was a family member.

Had a water main break & water shut off by city. They were here in 45 minutes, dug about 1 1/2 ft…read moreto find the leak, then dug out all around the break in the water main to repair it. Work was finished in 2 hours, only $10 for part, and very reasonable hourly rate. Will definitely call them again if we have any other plumbing issues arise.

I spoke with Bree this morning who said she might be able to come to my property today to look at a…read morepipe leak under the house, for a $100 fee. I appreciated that she might make it a same day appointment but the problem was not urgent. When she arrived, she quoted me: Option 1: $592 to do a "4-5 year (spot) fix" on the pipe ("one hour" of work) plus the $100 fee for a total of $692. Option 2: Replace the whole pipe (15 feet to each joint, "all day" job) for $817 total. I chose Option 1. Then she called and said the pipe was leaking on both ends, so I had to do option 2. Then she called me again and said when she was replacing the pipe, another pipe broke (another 15 foot section) and the new estimate was $2326! I was shocked. So she said, she could "cap the one that broke but you won't be able to use that sink." With no choice given the situation she described, I agreed to the repair... however, in THREE hours, she said the job was done. Given her original explanation of a full days work for 1 pipe, I expected 2 days of work for the 2 pipes. She clearly misled me about the scope of work. As much as I would like to support a young, woman plumber (having been a woman business owner myself), I can only tell you that you should steer clear of this business or expect to be taken advantage of, just like I was. She has only had her plumbers license for 2 months- hope she learns that misleading and misrepresenting her services will not lead to a successful long-term business.

From the owner: Closed hair salon,.read more

Budget Rooter are the best and most honest service I've experienced. Nicolai and Seth were like…read moresent from heaven. They helped us with horrible leaks from our bath and shower, replaced valves and some pipe, and replaced the faucet and showerhead with beautiful ones. They did beautiful work too. They went way above and beyond. They even surprised us by fixing a leak under our bathroom floor that had been plaguing us for a year. Then put down a nice wood plank over a hole in our floor so we don't have to worry about falling through the floor anymore. They did not charge extra and only charged what the quote was (which was far more affordable than quotes from other plumbers). Even though they had some extra costs and did extra work they stayed true to their quote, and I am extraordinarily grateful. I have not experienced such compassion from any service in my life. They were respectful, kind, punctual, professional and changed our lives for the better. Going to recommend them to everyone I know, always. Thank you Nicolai and Seth!

They were very effective in diagnosing the problem. We have not had them fix our problem yet,…read morewaiting for insurance company. Really nice fellow!