Went to check out a car and they answered all questions and made it a good experience buying a car!read more

Best car buying experience I have ever had. They had me in and out in less than 2 hours (intros,…read moretest drive, detailing) with the vehicle I wanted. No unexpected surprises or let downs. These guys know the meaning of customer service!

Yusuf and Yuliya helped me get a really low APR on my 2021 M5. Amazing customer service and…read morecommmunication.

While friendly, they are terrible at communication. Had an appointment to purchase, you know give…read morethem money, a car and was over an hour and a half late and had nothing prepared, barely an apology. Also, they took so long to pay off my trade in it cost more $, as they went beyond the 10 day payoff. A thing to know is that they do some work on their cars (not out of the ordinary) but it includes paint. We only went through with the purchase because the spec of the car was exactly right and we'd searched for a long time.

Drove two hours to look at a vehicle here... I had an appointment... the lot appears to be several…read morebusinesses all crammed together on one lot... dirty cars, disorganized lot, RV someone is living in, no where to even park...had to ask where to go, finally find their portable, and it was locked, eventually a guy came over, he had to go to another lot to get the bus I wanted to see... 20 minutes later it was here.... I so wanted to leave before he even got there with the bus, just because of the condition of the lot... made myself stay, looked at vehicle one minute, it was a cancerous rust bucket, even though it had low miles (supposedly).. I wouldn't buy a pristine rig here..

Very stupid owner. Cuses at customers. Won't simply tell a caller what is wrong with a vehicle he…read moreis selling ​

We (Phil Simmons) bought a 1996 Ford F250 4x4 for $4500.00 not including taxes, fees, etc. I think…read morethe total came to somewhere around $5200.00. When we got the truck home, we took it to a local car shop to have it thoroughly checked out. The shocks were shot, and all the fluids were as bad as bad can get. New shocks and all the fluids being replaced plus a general checkup on the truck costs us around $1600.00. We were told by a mechanic at Car Guys that the shocks were fine even though they were all rusted on the outside. What I'm trying to say is that one needs to make sure the vehicle you're interested in buying is thoroughly checked out before you buy. There are no warranties at Car Guys so once you sign all the paperwork and drive off the lot, you're on your own. One thought is bringing a mechanic if you're not a mechanic or take the car/truck to a mechanic while out test driving. Eddie was a very nice person and likeable. Cory seemed nice but was very busy. The cars and trucks are used and most likely picked up at auctions or trades. We learned our lesson because we did not have the truck fully checked out before we bought it. Would we buy from them again? Yes, but we would have the vehicle thoroughly checked out first. Prices seemed pretty good for cars and trucks at Car Guys. Again, check the car/truck out thoroughly before you buy.

We bought a 34' camper from here at the beginning of August of 2021 all was good but I never…read morereceived the title. When I went to DOL to get it taken care of DOL says that the title wasn't transfered to me like he was supposed to do, it doesn't even pop up in Washington's system and now we can't get ahold of him to fix it Update: we got ahold of him, he said he'd mail me the title. I ended up having to drive back up to Kent a week later to get it from him because he "forgot". When I got there to get the title we were informed that the original owner of the camper had sense passed. Cory had yet to put the camper in my name. So here I am, I paid him for the titling fee and now we have to figure out how to go about actually getting it in our names, 6 MONTHS AFTER WE BOUGHT THE CAMPER!!!!!!

Yes deals on vehicles are a good, reasonable value and seller is easy to talk to…read more Unfortunately my experience after purchase has been extremely poor as I found out near to the temp plates expiring that the registration hasn't been filed. That was after I had been told the plates arrived and was there in person to pick up plates that didn't exist. Since then my calls and texts have been unanswered and I'm pretty sure I've been blocked. I've been polite, patient, and trusting that Wanda would follow through on our arrangement and been disappointed on all three accounts. I could not recommend any less. Go somewhere else and avoid an experience in frustration, where someone can take your money, ignore you, and their responsibilities. Here's me going to the DMV with proof of purchase to try and get the plates myself instead. Working with her has been a waste of my time.

Amazing experience Wanda and Kelly were great!!! Beautiful cars and honest!!! We have been to a lot…read moreof car lots and this is by far one to visit and make a purchase at!!! Thankyou!!

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

If you think "out the door price" means the total cost you will pay for your vehicle, Smart Motorz…read moreis not for you. We had agreed on an out the door price and I wrote my check. I was extremely disappointed to hear a month later that I owed a balance, putting my actual cost above a price that I had refused. The issue was that the estimate for registration/title/plates etc. was listed on my purchase order as $100 when the cost was actually $260. Fine, you got me Smart Motorz, I should have known that $100 was an impossibly low estimate for registration in WA and not trusted you to be honest with me at all. My bad, I has assumed you were like all other dealers that manage to get within $25 and usually give you a few bucks back when the plates come in so their customers do not feel cheated. I called the state and looked into it. Having my address and knowing that it would have taken two of these cars to go above the base weight fee, there was only one fee that was not fixed and needed to be estimated, the $18.29 RTA Excise Tax. This means $240.50 in fixed fees is the minimum possible fee. Breakdown attached. A $100 estimate is in no way possible or reasonable. Nobody told me Smart Motorz could be shady and/or incompetent that ther estimate of fees they deal eith every day could be 150% off just so that it appeared as if I woud pay the agreed price. Now I know. I asked why the estimate was so far off when picking up may plates, and was told the estimate was "random" and they blamed the state. No effort to make things right or even acknowledge that their fabricated "random" lowball estimate cost me money. To me, a deal is a deal. Whether it was gross incompetence or deliberate use of an unrealistic estimate, Smart Motorz does not deserve your business. They will certainly not get any more of mine. I'm sure there is a catch to the "free oil change" but I'm not going to waste my time finding out.

Recently purchased a car from this dealership. Found them to be very courteous and helpful. They…read morealso do servicing and give free oil changes for life for those purchasing their autos from the dealership. Also willing to negotiate and listen to customers concerns. Very happy with my purchase!