One word ... OUTSTANDING! I feel compelled to write about my hot tub experience from sales to…read morepurchase and service. I did my research, found Marquis to be among the elite brands and the bonus was that they are American made. We walked into Hot Tubs and Pool Tables Outlet in Manassas where we were very cordially greeted by Drew who was professional, knowledgeable, and extremely helpful with everything from explaining specifications to the ownership experience and expert care and maintenance. Once we were told our Marquis Epic spa had arrived, delivery was prompt. Greg and his team placed the spa exactly where I wanted it and made sure that I was completely satisfied. Drew had recommended Electrical Connections, LLC, Nate is the master electrician, who had us hooked up in no time so that we were ready to enjoy our spa. Now I am proud to support American manufacturing and Marquis is employee owned, but on occasion there are glitches and we experienced a leak from one of the jets - after calling Dawn regarding this issue, it was addressed immediately by James, their service technician. He came out right away, identified the problem, called the manufacturer who sent him a plethora of parts to ensure a quick and correct fix. Needless to say that this issue was resolved expeditiously and was some of the best customer service I've ever encountered! We are enjoying our spa immensely and would strongly recommend Marquis spas that you can purchase from an expert dealer. The team at Hot Tubs and Pool Tables Outlet are second to none; Drew, Dawn, James and Greg made thus an exceptional experience. When I have a question or need anything, Drew and the team are very responsive and you will feel treated like family! I look forward to using my spa and getting supplies and service from Hot Tubs and Pool Tables Outlet! I rarely bother to post reviews especially when I read such negative reviews from who I imagine are puerile and vindictive people who would find something to complain about in any situation.

I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

In contrast with some of the other unfortunate reviews, thankfully, we've received great service…read morefrom Perfect Pools. They built our pool and spa 3 years ago and have serviced it since then. Adam and Gary were very collaborative throughout the build process and worked with us to achieve our objectives within budget. Craigen and the techs have been professional and approachable. Every component works as it should, and the regular maintenance has always kept everything clean and balanced. Although communication has not always been perfect, we've always eventually received the great service we've come to expect.

We have used Perfect Pools for our pool maintenance over the last couple of years. They have done a…read moregood job--particularly the technicians. We have not requested special services but, the regular cleaning and maintenance services have been timely and keeps our pool clean.

We've used Millennium Pools to open, close and service our pool (as needed) for approximately the…read morelast five years. After having poor experiences with some of their competitors, I've been very pleased with their professionalism and attention to detail while still offering competitive prices. I appreciate their work order reports and the very detailed pictures that they include. I also wanted to call out two of their employees, specifically -- Nahum and Miguel. This year, due to all of the snow, our pool cover caved in and the pool cover pump accidentally pumped out most of the pool water before we discovered it. That, coupled with lots of leaves in the pool, made for a much more difficult opening this year. Nevertheless, Nahum and Miguel went the extra mile to get the pool to open very clean and clear. They spent extra time but did so with a very positive, helpful attitude that I appreciated. I would highly recommend them.

Update: After posting this review, Millennium Pools reached out to us and worked with us on an…read moreupgrade we were considering for our pool. We appreciate that gesture and their willingness to address some of our concerns. While our original experience and the delays remain unchanged, it is only fair to acknowledge their effort to make things better. After more than six weeks, our pool liner project is still not complete because Millennium Pools has measured the liner incorrectly multiple times. We are now waiting for a third liner and hoping it finally fits. To make matters worse, the company removed our old liner and left our pool empty and without a liner for two weeks while we wait for the replacement. What should have been a routine liner installation has turned into a lengthy and frustrating process. The company has offered no discount or compensation for the delays, inconvenience, or loss of use of our pool, despite the fact that the mistakes were entirely their own. We have spent tens of thousands of dollars with this company and expected better service, communication, and accountability. Based on our experience, we cannot recommend Millennium Pools.

We needed an emergency pump replacement and full pool recovery just days before hosting a big…read morefamily weekend. The system had failed, the water turned green, and we were in a panic. Jonathan Broga personally stepped in, got the new equipment installed fast, and had the pool crystal clear just in time to truly enjoy the weekend. They absolutely saved the day.

I've had a wonderful experience working with Potomac pool services! Great customer service from…read moreboth their office and technicians. I also love that they're family owned and operated. Can't imagine working with any other pool company!

I just had my first pool built, and I can't say enough about the team at Lewis Aquatech! They are…read moreextremely professional and experts at what they do. Their responsiveness exceeded my expectations. They worked with me on some adjustments I wanted to make on the project. They quickly fixed a few minor defects that come along with any major construction job. I built a 20 x 40 saltwater sport pool with an auto cover and heater, fiber optic lights. They worked extremely well with the other vendors I contracted with for the patio and other parts of the job. Ask for the owner Joe Gwiz Jr. And let him know you saw my review! You won't regret the decision if you're looking to build a pool to work with Joe and Lewis Aquatech!! Joe Gwiz Jr. (703) 675-9046 joegwizjr@lewis-aquatech.com

This is the second review, actually a follow up review of this company. I had mentioned several…read moremonths ago that I couldn't get them to come back and repair a crack that had appeared in our pool two years ago, that was remodeled by Lewis Aquatech. The good news is that they came and fixed the crack. Good customer service and standing behind their product. Thanks to Don Gwiz one of the owners and Caesar the meticulous and talented technician.

Technicians ALWAYS know what to do. I love my Spa...and all the SERVICE PERSONNEL. are…read moreAMAZING Thanks for quick and expert response. Mrs Herron, DC

Fast and reliable service on my hot tub. Lucas knows spas and quickly resolved the problems. I…read morewould definitely use them again because I think it's an honest service.

Poolpros have serviced our pool since installation (Maryland Pools) 5 years ago. From the outset it…read morehas been a very unpleasant relationship, but the pool and spa being new there were no real issues and we therefor never considered another servicing company. So Poolpros had our business all this time for all poolproducts and (de-)winterization of pool and spa (separately). I thought that made us a good customer...well it ended with this email (that speaks for itselft) on Monday : "As a result of your initial inability and eventual total lack of cooperation to solve our ongoing spa issues, we have contracted another pool company to look into this matter. The initial 'immense problem' of the circuitboard, was due to a superficial defective wire (no power surge issues or lack of power involved whatsoever). In 30 years in business or personal life have I have never encountered a more incompetent and customer unfriendly business. This country has a reputation for top customer service and I think PoolPros is a disgrace to that reputation and to this country..." These people don't deserve to be in business...stay away !! We are meanwhile working with H2O pools from Great Falls and what of world of difference there is ! Should have made that move years ago.

This company is a sham. Paid for them to "open" the pool, problem after problem, they didn't even…read moredo it correctly and THEY REFUSE to come out to remedy the issues/problems. They keep "diagnosing" over the phone things that are NOT the problem. Disgusted with this company.

I've been a customer for 5 years. THE WHOLE STAFF is just so amazing. I look forward to going in…read moregetting my water tested and picking up what we need for our pool. Bob and Chelsea are simply wonderful and will take the time to help you with anything you need!! Makes me happy to support a local business!

I'm a long time customer for a reason. These folks are professional and extremely competent,…read moreworking both on my spa and now my pool. Despite being fully booked on the holiday weekend, provided expert guidance over the phone and after hours to get my pool pump running. Now that's service!