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    2 years ago

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    2 years ago

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    6 years ago

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    5 years ago

    Totally non-responsive. I've tried twice to schedule appointments with them to discuss our future pool. Don't waste your time.

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    11 years ago

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    People searched for Pool & Hot Tub Service 664 times last month within 25 miles of this business.

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    Hot Tubs & Swim Spas Outlet

    Hot Tubs & Swim Spas Outlet

    (42 reviews)

    $$$

    I am a former customer and moved out of the NoVa area, but thought I'd take a chance to see if Greg…read morewould be willing to deliver a hot tub to Richmond. Not only was he able to do that, his sons brought the exact color and tub I wanted 3 days after my purchase! It is easy to recognize that this is a family run business who cares about their customers! Greg made time to answer every question personally- I never waited on hold in a queue or was asked to press O to speak to an operator, I only spoke to Greg who is running his business well from start to finish! I'm beyond grateful that my relationship with Outdoor Leisure didn't stop at a mile marker on 95. If you are looking for a hot tub, call Greg, his vast knowledge of the quality products he has hand selected and his fantastic customer service will make you a customer for life. Thank you Greg!

    Let's start with the hot tub purchase. Greg was excellent talked us thru many options risks rewards…read moreand really wanted to make sure we got the right unit for us. 100% got us the right tub for us. As hot tub newbies we needed help. Greg was supportive of zoom/FaceTime calls to get us in the right path. Customer satisfaction at its best. We were still unsure of the whole chemicals etc and that is where Drew came to our rescue/education. We came into the store in a Saturday morning and he gave a class on chemical balancing that even I could understand. We are 4 months into owning our tub and it has been the best purchase we have made. If you are thinking about getting a hot tub go see these guys. They are local hardworking honest and working to get you the right tub.

    Perfect Pools

    Perfect Pools

    (10 reviews)

    I would give them 5 stars for price and quality of cleaning BUT we are very frustrated when we try…read moreto contact the company and don't get replies. They have kept the pool very clean, they clean the deck each and every time, the technicians are very good and friendly. The downside, we never get an answer when we call, which is ok, but we reasonably expect a call back or return text or email. Nope, doesn't happen. They forgot to come this week (first time they have missed in a year) and we cant get a response. I think the company would be "perfect" if they communicated better. It is frustrating to feel ignored. Update: February 2016, they installed a chlorinator last fall and haven't billed us. We have reminded them twice. I don't get these guys. They provide good, mostly reliable service and our pool is clean, they just can't manage customer service? Somewhat sad.

    In contrast with some of the other unfortunate reviews, thankfully, we've received great service…read morefrom Perfect Pools. They built our pool and spa 3 years ago and have serviced it since then. Adam and Gary were very collaborative throughout the build process and worked with us to achieve our objectives within budget. Craigen and the techs have been professional and approachable. Every component works as it should, and the regular maintenance has always kept everything clean and balanced. Although communication has not always been perfect, we've always eventually received the great service we've come to expect.

    Pool Pros

    Pool Pros

    (5 reviews)

    Very knowledgeable and friendly staff. I trust Pool Pros as…read morea business and I have never been disappointed by their work. They are always on top of my pool needs. They keep me informed, and I trust all of their employees. It's nice to not have to worry about anything because I trust my pool company. Love that they deliver my pool chemicals pool side free of charge.

    Poolpros have serviced our pool since installation (Maryland Pools) 5 years ago. From the outset it…read morehas been a very unpleasant relationship, but the pool and spa being new there were no real issues and we therefor never considered another servicing company. So Poolpros had our business all this time for all poolproducts and (de-)winterization of pool and spa (separately). I thought that made us a good customer...well it ended with this email (that speaks for itselft) on Monday : "As a result of your initial inability and eventual total lack of cooperation to solve our ongoing spa issues, we have contracted another pool company to look into this matter. The initial 'immense problem' of the circuitboard, was due to a superficial defective wire (no power surge issues or lack of power involved whatsoever). In 30 years in business or personal life have I have never encountered a more incompetent and customer unfriendly business. This country has a reputation for top customer service and I think PoolPros is a disgrace to that reputation and to this country..." These people don't deserve to be in business...stay away !! We are meanwhile working with H2O pools from Great Falls and what of world of difference there is ! Should have made that move years ago.

    Nvblu - poolservice - Updated May 2026

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