My recent visit to Nutley Kia, located in Nutley, New Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, I brought my vehicle in due to a problem I was experiencing. After an initial assessment, it was determined that my tie rods needed repair. I proceeded with the recommended service, trusting that it would resolve the issue. However, upon returning, I was informed by the owner, Anne Russomano, that despite the repair, the problem persisted. Understandably concerned, I expressed my intention to explore other options, as the additional proposed diagnostics amounted to a significant cost increase from the initial quote of $409 to a staggering $1800. What followed was a deeply distressing encounter. Despite my clear intention to retrieve my vehicle and explore alternative solutions, I was met with hostility and aggression. As someone who recently underwent surgery, my physical condition was compounded by the unprofessional behavior exhibited by Anne Russomano and her staff. I was subjected to undue pressure to sign documents asserting my refusal of services, despite my willingness to pay for the work already completed. The situation escalated when I was effectively held against my will, with Anne Russomano resorting to physical aggression and intimidation tactics, including confiscating my wallet and blocking my exit. The involvement of law enforcement only added to the distress of the situation, as I found myself outnumbered and fearing for my safety in an environment that should have been conducive to resolving the matter amicably. In summary, my experience at Nutley Kia was nothing short of harrowing. The lack of professionalism, disregard for customer welfare, and resort to aggressive tactics by the owner and staff tarnished what should have been a routine service appointment. It is my sincere hope that by sharing my ordeal, others may be spared from similar treatment and that Nutley Kia takes the necessary steps to address these serious concerns. read more

Preamble: Yelp classifies Nutley Kia as "Used Car Dealer" which is a misnomer. They are primarly a new car dealer. I ordered mine directly from the factory through them. Anyhow, without further ado... Recently, I've been in the market for a new SUV, specifically for ski trips. After doing extensive research and test driving numerous vehicles from various brands, I finally decided on a 2023 Kia Sportage from Nutley Kia, based on its stellar Yelp reviews. I was fortunate to be assisted by Mitch, the salesperson, and Matt, the finance manager. Mitch stood out with his expert knowledge about the Sportage and its fit for my ski trips. His patience in answering my many questions and his approachable demeanor made me feel comfortable from the start. He never put pressure on me to make a decision, but rather encouraged me to take my time and consider all options. When it came to understanding the vehicle's specifics, Mitch's explanations were in-depth and personalized to my needs. His professionalism and dedication made the process of selecting the right vehicle an enjoyable experience. Once I decided on the Sportage, Matt took the reins. His expertise in finance shone through as he explained the loan process and various financing options. He was transparent about every detail, ensuring I fully understood the terms and was getting the best deal. He was efficient in handling the paperwork, making what could be a complex process, simple and straightforward. The customer service did not stop with the sale. Both Mitch and Matt were available for follow-up questions and made sure that I was completely satisfied with my purchase and understood all the features of my new Sportage. In summary, Mitch and Matt at Nutley Kia provided an exceptional car-buying experience. They made the process of buying my 2023 Kia Sportage smooth and stress-free with their knowledge, transparency, and excellent customer service. If you're considering buying a Kia, I highly recommend this dynamic duo at Nutley Kia. read more

I recently purchased my Kia Sportage Hybrid from this dealership. Teresa was the first person who picked up my call and scheduled my appointment. She was very kind, positive, and naturally supportive, which set a great tone from the beginning. I also want to give special appreciation to Karim, my salesperson. From start to finish, he made the entire process smooth, stress-free, and even enjoyable. A big thanks as well to Karim's manager, who was very helpful during the negotiation process. Karim showed great patience and professionalism in answering every question I had and explaining the features in detail. He went above and beyond in customer service; whether through calls or text messages, he always stayed available and ensured I had every document and detail in place. What stood out most was his dedication even after the sale. From helping me set up the Kia Access mobile app to fixing the name plate and making sure everything was perfect, Karim took full ownership of the process. That level of care and follow-through is rare to find. If you're planning to buy a Kia, I highly recommend asking for Karim. He truly made this experience a memorable one. read more

I went looking for a particular type of vehicle and Nutley Kia made it happen for me. From the minute I arrived I was treated with respect, kindness and utmost customer service skills. Don, the salesman, initiated contact within seconds of my entry into the lot. Don went above and beyond the call of duty and got me the vehicle I wanted which was at another dealership! How lucky am I!? Not only did Don made my purchase a breeze but his cohort, Ken was just as instrumental in my dealing. The combination of these two fellows made me realize I was dealing with the right dealership. Tony was of equal importance as he provided the best negotiating power I could ever hope for. I am so very grateful to come across these team of dedicated employees and I got to walk away with the vehicle of my dreams. Thank you Don, Ken and Tony.... you guys rock!!! sincerely, Sandra D - North Bergen, NJ. read more

We saw the exact car (Kia Soul) we wanted on their website. We were able to do all the advance work by phone and email quickly and conveniently. We are in Queens NY and they are in Nutley, NJ. When we agreed to pull the trigger we were nervous about going and picking up a vehicle sight unseen. When we arrived Pete Zeitler took care of us start to finish. All the paperwork was handled smoothly and professionally. The car is beautiful, and Pete answered all our questions and demonstrated all the features (we hadn't bought a new car in some time so we were not familiar with some things). Anyway, we are enjoying the car and know we made a great choice. Thank you Pete and Nutley Kia! read more

I have leased multiple cars from this dealership. Kyle has been my go-to guy. Very friendly, offers great deals and is always honest with you. The staff in general is great, I also had the pleasure of working with Chris, another great guy. Very pleased with the service here and they are complete professionals with how they do business. You don't get that uneasy feeling you sometimes get at other dealerships. I felt like my whole experience was easy with no pressure. Great environment. read more

Carmen was absolutely wonderful at getting the exact car in the perfect color for my wife. She was also able to get me the best price out there. From the moment I spoke with Carmen on the phone I knew she was going to be the best. The entire team at the dealership all of the way up to the owner were terrific and made the car buying experience wonderful. I would not hesitate to call them back in a couple of months when my lease is up. read more

I'm really hesitant when it comes to getting a new car because of how most dealerships treat there customers but not here. They truly are changing the car buying experience, I couldn't be more happier with my new car and how they handled everything from start to finish. Honest, friendly, and easy. Things I thought I would never say about a car dealership! Highly recommend!! read more

My car was a total loss after Hurricane Ida, my family and I were devastated losing our road- trip vehicle. We called Nutley Kia and were invited with open arms to the dealership thankfully they had a big selection of used vehicles because we didn't want a new one, yet! Very nice people and family like atmosphere. We will be back when we are ready for a new vehicle! read more

I live in New York so I was unable to buy because I am not in their area but after calling and speaking to the saleswomen I had to leave this 5 star review because they were so nice and sweet in explaining the policy and still giving me other options but the main reason for the 5 star review is they really do sell at MSRP.. amazing in this world now. Honorable! read more

Rayni was incredibly helpful in scheduling tire replacements for both my car and my wife's. He was responsive, professional, and quick to coordinate everything. The process was smooth and efficient, and we really appreciated how fast he was able to get us both taken care of. Highly recommend Rayni for anyone needing prompt and reliable service! read more

I have driven around all of North Jersey to just be ambushed by salesmen who don't care what I want but care about selling anything. After going here and there I decided to give small Nutley Kia a try and I was amazed. Amazing staff friendly, helpful and not pushy ! Bought a Sportage and I couldn't be happier with the price and experience read more

Transparent, Helpful and More! I am so pleased with my car buying experience. Nutley Kia has treated me with the upmost respect, making feel welcome as a friend and as if I'd known them for so long! Great laughs and a truthful selling business. No extreme pricing or gimicks I recommend everyone to Nutley! read more

Had a big issue with my car and needed another car, Came across Nutley Kia. This was my first time at the Dealership and I must admit this was a very pleasant experience. They helped me out and I drove out with my new car. Love the Pricing, the Staff. The environment. Chris was my salesperson. Great Job ! read more

My car was hit my the hurricane.. flood damage and all. Thankfully Nutley Kia has a big car lot that you can choose different car's and test drive them so pick your favorite. I felt so down losing my car to flood damage but everyone here made me feel so much better about my car payment. read more

Had a really bad experience at a Jersey City dealership and started shopping around. After visiting 2 other dealerships that morning and no success, I remembered while driving home about Nutley Kia. Very patient and professional staff. Smooth process all the way. Best Experience ever. read more

Great people and great service, selling them at their honest price, no mark-up! I couldn't believe it, I rushed to the office as soon they told me the they don't mark-up the MSRP! Very honest and friendly people. I am happy with my vehicle purchase, I can't wait for it to get here! read more

With everything going on with this pandemic , this dealer has known how to be in control with everything, this is the first car that i have bought from here and it has by far been the best car , the employees are very professional and friendly, would recommend to anyone! read more

Going onto my 3rd car lease with Nutley Kia and I just want to say it is always a phenomenal experience. Everyone is so kind and welcoming and not to mention the great deals that are available, I didn't even know which one to pick. Highly recommend. read more