This is our second car from Nutley Kia and we wouldn't go anywhere else. Nutley Kia, and especially Nick Lima, go out of their way to make us the best deal and provide a quality car. We only purchase preowned vehicles and have had no issues over the past years. Everything has been very smooth. Nutley Kia is different. There is no pressure to purchase. They listen to what you are looking for and show you what they have available. The pricing is fair without any hidden fees. I highly recommend and will buy our next car from Nutley Kia also. read more

This has been my most WORST experience ever at a car Service station. I called in place for an appointment I waited ONE Month for my2015 KIA SPORTAGE to be serviced and each time I had called the Service Departments for Updates on my car no one was calling giving me any information regarding the issues on my car. My car stayed at that horrible Service for two weeks. The service person named JOELLE RIVERA she was not POLITE nor knowledgeable or respectful to me as a customer. I explained to her I would prefer to speak to a Mechanic about my car, she said that is unlikely they don't speak to customers on phone. I asked for the Manager. she said that she was the Assistant Manager.ONE of the reasons that was giving my car not being ready a Mechanic had been hurt on job, I sympathize about worker. Now here is NIGHTMARE I picked my car up after two weeks JOELLE RIVERA started my car up and it made loud sounds and it was shaking terribly, she explained it had been sitting for while, I said that had never happen before I brought it here. I drove it about EIGHT MINUTES from shop and it stopped working COMPLETELY. I called back and spoke Joelle about getting it towed back to them ,she said they didn't have anyone to pick up my car. I asked if I would be charged for storage if I got towed there she repllied YES. I was left devasted and humilated the I had to wait almost TWO HOURS IN THE DARK ONLY EIGHT MINUTES FROM SERVICE SHOP .UNACCEPTABLE Lack of Respect for customers. Rosa pBrunson 2024 read more

Every time I bring my car for oil change They always find something wrong with my car . I personally feel that they damage my AC on purpose . Been to the dealer multiple times . And they overcharge for service read more

I went to this Kia dealership since it had the best ratings in NJ. I had an idea to use my car for credit to get a new one. Valerie Valejo was the sale sales person available so I sat by her desk. I told her what I was looking for and she gave me a tour around the dealership to show me the cars that where available. I was really impressed with how patient and determined she was to help me. Not for one second did she try to make me buy something I was not looking for like most dealerships. After about an hour of searching for a vehicle I finally saw this red Kia Optima 2012. After seen the car I was ready to get my paper work done. When it was time to run my credit let me tell you I did not qualify for the vehicle. Thanks god Valerie gave me the correct help and professionalism to make it work. She took her time and worked her time around with a bank that will accept my kind of credit score. I finally got approve by a bank called Ally. Valerie worked on the paper work with me asked me for a down payment and I just gave in my car. That was fast and easy I was really satisfied with her customer service. I was honestly not expecting to leave out of that dealership on a brand new car. read more

Nutley Auto Tire And Service - Kia Optima 2012 - Auto Repair Near Me - Nutley, New Jersey

I have always had the best experience with Nutley Kia, they make me feel like I am part of the family. Everyone is so professional and they always make me feel comfortable with every new vehicle that I have had and Nick, Renee & Peter have always made the process is easy and special. read more

Worked with Nick and Theresa. They were great. Responsive, proactive, honest. Did not pressure. Getting our Telluride through them at Nutley was a very positive experience read more

My husband and I leased a car at Kia Nutley. I have to say, the customer service from the moment I walked in, to the finalization of our paper work, was A+. Everyone was very honest and straight forward. We got straight to the point without the run around most dealers will give. Valerie and her manager were great. We will definitely recommend! read more

Between my daughter and I we have purchased 4 cars from Nutley Kia. The staff on the floor are very courteous and always willing to help. They have a large selection of all the Kia models. The service department is great they have a cozy waiting area for the service customers. They offer free coffee,tea, beverages and snacks while you wait. The will also offer you a ride to the local area if you have errands to run while you wait. You can go in and browse and not worry about sales people following you around. If you are in the market for a Kia this is the place. They always make me feel welcome when I bring my car in for service. read more

To be honest, I was not expecting to leave this dealership with a smile on my face, let alone a new car. Scott was so kind from the moment we stepped on the lot. We were offered hot drinks as soon as we came in and were treated like family throughout the entire process. We looked at a few different models and ultimately decided on the one I felt best suited me. He explained everything throughly and really paid attention to the different things I was looking for in my next vehicle. I've never laughed as much as I did at a car dealership. But Scott and Tony had my entire group laughing and exchanging stories. read more

So my purchase was a bit more complicated, as there were many issues that had to be worked out, but I must say Rey and Tony and July were very helpful, PATIENT, and kind as my situation was unique (I was grounding a leased 2015 Sportage my mother had with them). Due to the circumstances, and the amount of time and effort it took to get me into another car, I appreciated everything Rey and Tony did for me. They literally bent over backwards for me, and they could not have been more understanding and nice. The gentleman who I sat with to sign off on the final paperwork was very kind and easy to work with, but I forgot his name. This is my 2nd vehicle with Nutley Kia and I would go back to them. Thank you again for all that you did for me. Valerie I. Essex County, NJ read more

Disappointed they don't accept/recognize Tire Manufacture's warranty; said I had to call Tire Manufacturer and deal with them; I had bought the tire here earlier this year and had a blowout. Also a few other smaller issues; let's just say I felt I wasn't treated right. read more

I recommend you go see my salesperson Nicole Ribeiro . It was one of best Car buying experience I ever had. There was no pressure and she had superior knowledge of what I car I wanted and it's features. She answered all my questions and explained them in detail. Made me feel comfortable and relaxed. Tony Denivo also made my family feel welcomed and made us all feel like we knew them for decades. Not like other dealerships which made us feel pressured and alienated. I drove out of there with the best price and exactly the deal I wanted. Go see them. You will NOT be disappointed read more

I had purchased a used car that had a severe problem after the first 200 miles/6 days of owning the car (car could not be driven afterwards), which requires an expensive repair. In the contracts, it stated if the car doesn't pass inspection, they will make the repairs. I had it towed to the dealership. I spoke with the sales manager and he said the repair was my responsibility. I said I spoke with the inspection agency and if the car can't be driven there, it won't pass inspection. He refuted. I asked to speak with his manager, which he said was the owner, who he also told me wasn't there. After speaking with the owner at a later date, the owner said, "oh yes, I remember hearing your call to our sales manager that evening." So either the owner was there and the sales manager was lying to me, or the owner wasn't present and just going off of what the sales manager told him. They refused to cover the repair (which they sent the car to another dealership for diagnostics and said the cost would be $1500), so went for legal advisement. AFTER I told them this, I was told by the owner I would be charged with storage fees and was responsible for the diagnostic costs, plus I had to remove the car from the dealership (being told I was responsible for these fees because I went to a lawyer). And although I was never told the car was originally taken to another dealership for the diagnostic, they also said I was responsible for the tow they authorized from their dealership to the other and back. All they would say was the issue was my fault... After only 200 miles. I ended up having to pay to get the car towed from their dealership and to my mechanic for the repair. The cost of the repair ended up only being $900... That's 40% less than they quoted me! This was while the dealership was still Nutley Buick Chevrolet. While it appears the sales manager is gone, the dealership is still under the same ownership and the owner was the one who threatened me with charges after only speaking with a lawyer. Also, at the time of purchasing the car, the sales person tried to show me a Carfax report for a different car (I looked it up ahead of time and asked some questions about some repairs made on the car). He told me the car didn't have such issues until I noticed the VIN number was different. He apologized that they had a similar car and I took it as an honest mistake. Afterwards, from the circumstances, I question the validity of that excuse. While it seems some people have had good experiences (which is fine), I know mine was one of those that makes people dread going to a car dealership. read more

Still hear horrible stories about this place . Mostly for their service department , the consultant have no knowledge about cars and maintenance what's so ever , damaged my suspensions and charged me for parts they did not replace . Complete scammers , I've warned you !!! Now if you get screwed it's only thanks to you . read more

The reviews of this "stealership" are dead on. The service department staff is ok...but the service manager (Anne) is exceptionally rude. She is so concerned about the bottom line of the company that she even told us performing a warranty repair would cost more than they'd be reimbursed...as if that's my problem!? It's unfortunate, but it's experiences like this that will make me reconsider buying a Kia next time. If Nutley Kia was the only place left on earth to service cars...I'd start dusting off my bike. read more

I bought a car here & Valerie was probably the best, most helpful car salesperson I've ever worked with in my life. She was smart, efficient, helpful & eager to make a sale without being pushy, which is not a given in the car sales world. I had a great experience. Totally. I'm happy with my vehicle. I'm happy with the price. And I was most happy with the level of service & professionalism from Valerie Valejo & her team. read more

Nutley Auto Tire And Service - Auto Repair Near Me - Nutley, New Jersey

Popped into this Kia last Saturday. They did not have the vehicle I wS looking for at the price I was willing to pay. So that was bad....but they TOLD me that. I can not Freeakin stand slimy sales men..do not lie to me and add cute crafty fees that Piss me off. Also if you are honest I will recommend you, but more importantly you will be viewed as a stand up business. I would recommend this dealership as honest. read more

My experience at Nutley Kia was awesome. Our sales rep Ulises and i believe his name was Tony were absolutely excellent! They went above and beyond for my husband and I. I can confidently give this place a 5 out of 5 and will defitnitly recommend friends and family! read more

Nutley Kia is a family business! They treated me like family. Great experience. Great treatment. It is my first Forte and I love it! Thanks read more

Nutley Auto Tire And Service - Auto Repair Near Me - Nutley, New Jersey

Chris and Tony were very friendly and professional. They made my buying experience easy. The finance specialist was also great he explained everything to me and was also very friendly and professional read more

Excellent service! Chris was very accommodating and I look forward to equally satisfying attention from their service department in the future. Thank you. read more

I come here alot for all my car needs place is nice people are nice and they always try to help you out especially my buddy Anthony always trys to take care of me as well as Ann the manager such a wonderful person always helping me great waiting area with tv and coffee and water. Also they added a cool service they walk you to your car which i think is really nice, Alejandro asked me upon my arrival if my brakes are good and I had the service done months ago they care about there customers great job kia Nutley . read more

Nutley Auto Tire And Service - Waiting area - Auto Repair Near Me - Nutley, New Jersey

PLEASE READ BEFORE PURCHASING ANYTHING FROM NUTLEY KIA This business practices with no integrity and in general is ethically unsound and overall misleading to its customers. I was coming up to the end of my lease so I called them to verify that my car was due at the end of the month. I was told by the receptionist that my lease was up June 30th (it was june 6th when I called). I was told I could come down today as they were offering great incentives and a few weeks left in my lease would not matter. When I got there I was told I could get into the same car ( only newer) for 15 dollars more a month. I explained that I did not have my contract as I had moved since I got my car and was not sure where it was. I had always had three year leases so I assumed it was coming to an end at the end of the month. Both the sales man and sales manager stated that my contract was up and they would take care of my last payment. I wanted the same exact car and was told they had to locate the car in white ( which is what I had already). I signed the paper work and thought everything was fine. I got a call a month later from the sales man saying I had a check at the dealership. I asked why and he was unable to tell me but stated there was a huge staff turn-over and a lot of paperwork had gone under the radar due to this. I was told to call Kia to ensure the payment was made from the dealership on my behalf. It was not. I called back and I was assured that they would call and ensure it did not go on my credit as it was now late and not my fault. I got a call a few days later saying "sorry nothing we can do your lease was not up for a year". Their response to telling me it was up when it wasn't, "our mistake, however the paperwork has gone through and there is nothing we can do". It gets better, my husband and I never signed any paperwork saying that we knew that we were returning the car early ( because we did not , in what world would it make sense to bring a car back early to pay 4000 for the exact same care at 15 dollars more a month intentionally). Jim the owner refused to speak to my husband (although he cosigned for the original car and had every right to ask for answers). Jim stood up and put his hand in my husband's face to silence him and stated he refused to talk to him. If you know my husband you know he is the calmest person in the world and this blatant disrespect and overall animal like behavior that Jim displayed was appalling to say the least. I could not help but wonder if his inability to talk to my husband stemmed from the guilt of him being a dishonest businessman and that it would be easier to manipulate a "vulnerable woman". This was clear sexism at its finest. After discussing this with a friend who worked there in the past I was told I am not at all crazy to feel this way as this is his MO. HE IS A SEXIST DISPICABLE MONEY HUNGRY MAN WHO DOES NOT CARE ABOUT CUSTOMERS AND WILL NOT ACT IN YOUR BEST INTEREST. INSTEAD THIS DEALERSHIP WORKS ON DISHONESTY TO LURE CUSTOMERS IN AND TAKE THEIR MONEY. I did think it was odd that they kept pushing the survey on me only to find out from the person that used to work there that they are continuously rated low due to their unethical and borderline illegal business practices. To date the owner has done nothing to rectify the situation. read more

Just grimy and dirty. Not just the facility but the behavior and attitude of the sales people. Go to Clifton. read more

Nutley KIA botched a brake job on my car...I had to take it back to have corrected...they gave me nothing for my inconvenience and putting my safety in jeopardy...I gave them a bad review, complained to KIA Cust Svc, wrote a letter to the President of KIA Corp, spk with the Owner of Nutley KIA for 15 minutes (he is abusive and dismissive)...the incompetent manager of the Svc Dept would not take my call (she's his wife)...no satisfaction from Nutley or Corp...why do they have a survey or a Cust Svc 800 line if they're not going to give customer service? Never got a callback from them, a Supervisor, or the Dist Manger over Nutley...avoid KIA especially Nutley KIA...second-rate car quality...and Nutley KIA is the worst dealership...buy anything but a KIA!!! read more

This dealership by far is the best dealership around. Scott was patient and attentive in hearing my family's needs. Tony offered me the best price around. I can not thank this team enough for all their help in buying my car. I will always recommend this dealership to all my family and friends, they treat you like family! I am loving my new Kia Sportage! read more

I have a lease ending in a couple months... I received about 5 phone calls from the dealership asking me to come by because I have very low mileage and we can trade my lease for another car. After so many calls, we figured - let's check it out. The second we walked into the door, we received hostility at the concept of trading our lease for another vehicle and getting some value against it. (Exactly what was told to me multiple times) In the end, I was frustrated that my time was wasted as they weren't even willing to entertain what was promised to lure me in. When I raised this concern, I got - "sorry, this our marketing company and there is nothing we can do". If your marketing company is falsely luring people, you should own that - apologize and do something about it. I'm happy to get another... but I'm not willing to get a car from a dealership that uses sleazy and false practices just to bait and switch you. read more

I left a $500 deposit on an offer made by the salesman at closing. He told me that the deposit would lock the monthly lease payment offered by him till next morning to continue our negotiations. He also informed me it was refundable. NO credit check or my personal information was given. The next day, he sold the vehicle to me. I was appalled because I never agreed upon the deal. Now they will not honor the refundable deposit. I was conned and misrepresented. They seem very pleasing at first but know the right things to say and manipulative. read more

I was not happy overall with the service. Initially Nick provided good service and a good test drive. When we started to discuss the vehicle price, he went to the sales manager for even an initial price. He came back at $25,995. The internet price of the car was $25,000 on the website. When i stated that his price was $1000 over what was listed on the website, the sales manager remarked 'i'm just going off what he told me...' It gave the impression of dishonesty and moreover, that they were not informed about their inventory. Seemed like they just wanted to take advantage of an unsuspecting and uneducated buyer, which I am not. They were very friendly and had a good family feeling, which is why they received 2 stars. Upon leaving they assured me that they would take care of me and give me the best price, but I had already decided to go elsewhere. read more

"If there were an option for no stars that's what this company would get. There customer service is horrible. They are unprofessional and were arguing in front of me The problem with my car was never fixed. I will never go back there again." read more

I have taken my vehicle for service to this dealership on numerous occasions and feel this dealership has work to do on improving customer service. As a premium Kia owner, I expect a better customer experience. I had to involve Kia Consumer Affairs to get a loaner, the service manager should have attempted to do that independently considering it was the 3rd time the vehicle was brought in for an issue. I would recommend another dealership for service [outside of standard service like an oil change]. read more

The place is unprofessional, I was coming from out of state to look at a used vehicle, the vehicle had 6,000 more miles than listed on the ad, their excuse was "the managers were driving the vehicle," the maintenance wasn't done since who knows when. It had different rims than listed, interior was in a lot bad shape than the normal wear and tear, the engine was dirty, fuel gage was on empty. After inspecting the vehicle for 10minutes I didn't even wanted to take the vehicle for a test drive. Over the phone they would tell you anything just to get you to go to the dealer. If your planning to buy a used vehicle stay away from this dealership. read more

It was a great first time car buying experience for my niece. It was also a great one for myself as well! I exspeced the back and forth and head games, but got streaight for word service from Scott and Tony. They will have our business again and I have already referred friends. read more

Rey got me a great deal on two brand new cars for the exact same price that I was paying for my one lease! This is the best customer service I've ever received at any dealership I've ever been to. I have to say the best part was not having to spend hours at the dealership to get a great deal!!! read more

Three years ago I leased my first car from Joe Dimaggio. With an iconic name like that how could you go wrong? Short answer...YOU CANT!!! Joe is absolutely incredible. I had spoken to three different dealers/dealerships before I found my way to Joe. Saying that I was frustrated and completely grossed out after dealing with these other clowns would be an understatement of gargantuan proportion. No one was honest. Prices were inflated. A dealer would quote me one price on the phone only to tack on this cost or that cost once I made it into their dealership. Joe was the EXACT opposite. He was fair, ethical, up front, so personable and an absolute pleasure to deal with. No hidden fees. What you see is what you get. A man of his word. Dealing with Joe single handedly restored my faith in the car leasing experience. I could relax and not worry that I was being pillaged at every turn. I loved dealing with Joe so much, I didnt even consider looking at a different brand vehicle when my lease expired last week. I couldn't bare to be thrown back into the carnivorous dealership pool. I just wanted Joe. I actually googled him to track him down and I was thrilled to find him at a great new dealership in Nutley NJ. In record breaking fashion Joe was actually able to deliver a brand new Sorento to me the VERY same day. Again, my experience was stellar and streamlined from start to finish. The entire crew at Nutley kia are amazing. I was so well taken care of by ALL of Joes colleagues, especially Lou and keith. If you want a no nonsense, well priced, (dare I say) fun car leasing experience Joe Dimaggio is your man and Kia Nutley is your dealership. Great service has made me a customer for life. Highly recommend to all. read more

Do not buy or lease a vehicle from these people the managers there are con artists. They start offering you a great deal and when you sit to sign the contracts everything changes. They took my deposit, changed the insurance from my current lease to the kia than had the odacity to say they could not take in my vehicle. I got stuck with two leases and had to find my own way to return last lease. I refuse to go back for any service on the kia and will never lease or buy anything with these people ever again. read more

I am the General Manager of an Independent Car Dealer that is located pretty close to Nutley Kia, so when we have Kia's that need service we bring them right over. We have had numerous warranty repairs done and they were quick and easy to deal with. Our experiences have been so good that we go to them for alignments and tires. Thanks guys... read more

I just picked up my third Sportage from Nutley KIA today. I was looking for a pretty specific package that was kind of hard to find. (An SX, mineral silver with dark brown interior.) They were great! They found found the car and had it ready to go much faster than I thought was possible. The deal could not have been easier. I have another Sportage we bought here and an Audi that was bought elsewhere. These guys are better than the 'prestige' sales and service we get at Jack Daniels Audi! P.S. The new Sportage is AWESOME!!!!! read more

Very disappointed with the service department at this location. I missed a day of work to get my car serviced only to be told the part they ordered is broken. Now I am going to have to miss yet another day due to their incompetence. This is a lesson learned and I will get any further servicing done at the location I purchased my car from instead of this hole in the wall that doesn't even offer courtesy cars. read more

Nutley Kia was fantastic. My salesman Frank went out of his way to help me get everything I wanted and at a great price. He was patient, knowledgeable, and very helpful. The finance guy Danny was great as was Tony the manager. I highly recommend them. read more