My radiator gave out. We were desperate looking for someone to help us since we were towing it…read moreourselves with a dolley. Came here and asked for help and Donnie gladly helped us with our questions and concerns about towing a vehicle. No judgments or complaints from her!! Thank you so much Donnie!!! Definitely deserves 5 stars!

My minor son broke down 10 minutes outside of thatcher on his way home to Gilbert. My husband and I…read morewere out of town and couldn't help him. Luckily a Good Samaritan stopped and it was someone he knew so they were able to give him a ride home. I called my roadside assistance through State Farm. They said it was dispatched. 9 hours later, I hadn't heard anything, so I checked my car's location. Still on the side of the road on an Indian reservation. So I tried to chat and they told me it would be 2 days. Then 3. Unacceptable. They told me no local tow companies had accepted the job. Called Nuttall's and they said they had not received a dispatch to accept or decline. They went and got it for me at 12:30 am so that it didn't sit out all night. And they said it was less miles than they originally quoted me so it was a little cheaper! Great company with great service. State Farm's roadside assistance-not so much! Thanks for your help guys!

My 2019 Jetta was ordered to be towed by the Police Department on 07/19/2025 for a traffic offense…read moreeven though it was parked in my driveway. Due to exigent circumstances, I was unable to access my vehicle again until 9/24/2025 where Magnum Towing had assessed a fee, discounted, I may add, at $2200.00. I have faithfully paid on my car for 2.5 years and now it is lost. This is simply legal vehicle "theft," Because something is legal doesn't make it right and my vehicle came to a stop at my private residence. There was no material need for the tow. It causes me to wonder what type of people would willingly take the property of another without, in my opinion, just cause and hold it "hostage," knowing the damage that they could do to that person? Only opportunistic predators perform such actions. I have never, and would never, take advantage of individuals who cannot recover from such a blow. Though polite, Travis (I believe that is his name) who operates the "business" or anyone who could conduct their affairs in such a manner is of low character and predatory. They are on par with purse snatchers and those who abuse the elderly. People sometimes make poor choices and I acknowledge that I did, however, that shouldn't give Carte Blanche to do with them as we please. Avoid this company at all costs-literally.

5-star Excellent service, courteous, timely could follow on my phone [Thank you Starlink Wi-Fi]…read morewhere his location was. We were stuck in beautiful Hannagan meadow, AZ. Clay loaded the car in just a few minutes, took us home in Pima at no extra charge to get our second vehicle and dropped off the car at Wayne's pit stop. Thankful for the great service!!!!!

Always helpful and conscientious. I have them do all of my car maintenance and repairs. There's no…read morereason to go anywhere else

My motorcycle wouldn't start after fueling up as I was traveling across Arizona and there are not…read moreany mobile repair shops for bikes in either Safford or Thatcher. As a last resort I called this AAA shop and was informed that they don't receive calls for motorcycles but they dispatched a mechanic anyway. He showed up in 2 minutes and we were able to jump and start the bike. The gentleman did NOT charge me he was just happy to help a stranded biker. This act totally made my trip.

It was on Easter when my family of 4 was driving from Palm Springs California to Texas when our…read moreengine in our Rv failed. We were stranded an hour away from Benson, and not even my insurance company could help us find a tow. I called up Dave and he came early in the morning the next day on a Sunday when everyone couldn't help us out. He towed us about an hour to his site and the price was unbeatable! I got quotes from others around $2k+ but Dave charged me only $600! He let us stay in his parking lot for a few days as he diagnosed our Rv. Turns out our engine needed to be replaced. Best part was that Dave got me a new engine and installed it in less than 7 days! We were back up and running and drove straight from Arizona to New Jersey! Zero issues and zero problems! We invested into a full service with warranty and a new engine and totaled $17k+ which was more affordable than a new Rv! Dave and his team knows what they are doing and will take care of you. Best guy in benson and doesn't mess around! He knows what to do and he's transparent and straight forward!

Destroyed parts of my property during a tow. Took out a tree, left several extremely deep tire…read moretracks and bushes demolished in the process. DO NOT RECOMMEND.

I recently took my 1997 Chrysler Sebring in to have the door repaired. Somehow I was able to break…read moreoff the exterior handle, and after having it replaced at Pep Boys, the locking mechanism on the outside stopped working. Granted, I first attempted to fix this my self but once I saw the inner-workings of the door in all its glory, I decided to take it to Hatch during my annual Christmas visit from Los Angeles. The guy behind the service counter, we'll call him John because I think that's what he said his name is, stared blankly at me as I described the problem. I explained that all I wanted was for the door to be disassembled and reassembled tightly and to have the locking mechanism looked at and repaired so I could use the key to get in. He continued to stare blankly at me as I handed him my keys. I asked him the hourly rate, he said $80. Volunteering again, no information I had to ask him how long it would take. "About an hour." I should have stayed for that hour. Instead, I decided to walk around Safford and visit my grandmother. 2 and a half hours later, I got a call telling me that they were having computer problems (apparently the Internet works so slow there that it takes 2 and a half hours for someone to call you) and that they should have a quote for me on all the parts I needed. Mind you, all the parts were already there, they just needed to be reassembled correctly. At about 4:50, just before closing, I got a call telling me that the car wouldn't be ready until tomorrow. (Should I mention the part where I woke up early and took the car in at 8:00AM only to make an appointment to bring it back at 2?) At a little after 5 (and their closing) I got to my precious Sebring only to find out they had made it worse. The interior lock wouldn't lay all the way down, the door now not only won't lock from the outside, but it won't even OPEN from the outside and here's the real kicker...they BROKE the interior handle off. So now it won't open from the INSIDE either. Not without an extremely strong hand. Now here's where things get real sleazy, John was kind enough to "not charge" me for the work they did that day and claimed that his guy (who was mysteriously not around to explain what happened) found my interior door handle broken off. That it was "like that when they got it". Additionally, they used the screws from INSIDE the door, to reassemble the outside of the door, that is to say, the black decorative screws were tossed in the door pocket with other "extra" parts and shiny brass ones were used in their place making the door look hideous AND broken. They weren't even sensitive enough to put the door back together properly after breaking it and spending the afternoon searching for the part they broke. There are a bunch of other places in town to take your car if you need something repaired. I don't care if you and the Hatches are Mormon. There's no reason to be loyal to such an unprofessional group of jackwagons.

I'd click less than one star if I could. I took my 2007 caravan in for warranty work. I was told…read moreon the phone I'd be charged a diagnosis fee because it was probably squirrel damage which isn't covered under warranty. I'm so glad Tim was psychic and could tell me what it was before he even had the car. I was having problems starting and I already took the car to Auto Zone. They tested the batt. and the alternator. They said the alt was bad which is why I took it to a Dodge dealer because the alt is under warranty still. I dropped it off on Monday. They kept the car until Thursday only to call and say it was the battery and that I owed them $90 for a diagnosis fee and they'd be glad to install a new Batt for $125. Since the battery is less than a year old and also under warranty I took it back to autozone where I bought the Batt. They tested it again. 100% charge and no bad cells. I paid $90 for someone to keep my car for 5 days and tell me a bogus line about they're being an internal short in the battery. Avoid at All Cost. The absolute worst cust service (Tim) I've ever experienced. Thanks but no thanks

Got my Sprinter stranded with a double duallie blowout off a highway exit. Tre came to my rescue…read morewith his big, shiny new tow truck! He knows what he's doing and was super friendly. Very glad I went with this company. Thank you, Tre!

Great company! Needed my car towed twice within 24 hours and both times was given a 30 min estimate…read moreon time: and the were! One of the tows I even made an appointment the night before to have my car picked up at the dealership and brought to MY mechanic and they had it there on schedule! Reasonable prices for great service! Thanks, Jorque and Yoscan!

10 am, Went there to get new tires. They said they had the right tires for my vehicle and come back…read moreat 2 pm for installation. I got there a little early and about 2 they jacked up my vehicle and removed the tires. They come to me and tell me they were mistaken and do not have the right tires for my vehicle. I wait while they reinstall my original tires and then leave without an apology or anything.

To anyone in safford az avoid Austin's auto advantage. They screwed up my car and charged for work…read morethat was not done.

This dealership has undergone an amazing change since the purchase by Horne Auto Group. The staff…read moreand crew will go above and beyond to help their customers. We needed this in this small town. Thank you Horne for making our CDJR somewhere we can go again!!!

I had my oil change here on my parents 2014 3500 Ram Dually truck and asked them to check the tire…read morepressure sensors as one of them was not reading while they were at it. The service person I spoke to said it wasn't a problem and the truck will be ready within a couple hours. So far so good. He even took my number down so he could call me if they needed anything or if the services were completed early. 3 hours had passed (passed the time of estimated completion quoted by the service person) and didn't hear anything back from the dealer so I decided to call. When I called in the service person on the phone said the truck is ready for pick up. Upon pick up I asked about what they found out about the tire pressure sensor and the service person said yes one of them needs to be replaced. . .duh I could have guessed that! A call from them would have been nice to check with me to see if I wanted them to replace it while it was in for services but no that did not happen. The worst part of my service experience at this Dodge dealer is that when I got out to the truck, whoever worked on the truck left some nice fat muddy boot prints for us in the truck that was just detailed!‍. They must have just run out of those nice little courtesy floor mats people usually use‍ At that point I was so irritated I did not even go back in to the service department to let them know. Usually one would expect decent service at the major car dealers but I guess I expected far too much. I definitely do not recommend this place!

Did a great job.while rotating the tires they saw one front break was about gone. They then saw the…read morepin on the break caliper was broken. If they didn't catch it. There would have been catastrophic problems. They replaced the brakes and pins. They did it quickly and the cost was reasonable. Great job. I will be back

Left Phoenix on a road trip to Arkansas and the truck started throwing a check engine light and…read moremisfire, limped into Thatcher, Horne Freedom Ford got me in within a half an hour and fixed the problem in an hour and 15 minutes. Special thanks to Tim Roper and Matt Artman for expediting this so we could be on our way. Their service bays were completely booked up and they somehow managed to get this done. These two guys are exceptional employees and I hope they are well rewarded! Steve and Sharon Grimes.