Did a great job.while rotating the tires they saw one front break was about gone. They then saw the pin on the break caliper was broken. If they didn't catch it. There would have been catastrophic problems. They replaced the brakes and pins. They did it quickly and the cost was reasonable. Great job. I will be back read more

Left Phoenix on a road trip to Arkansas and the truck started throwing a check engine light and misfire, limped into Thatcher, Horne Freedom Ford got me in within a half an hour and fixed the problem in an hour and 15 minutes. Special thanks to Tim Roper and Matt Artman for expediting this so we could be on our way. Their service bays were completely booked up and they somehow managed to get this done. These two guys are exceptional employees and I hope they are well rewarded! Steve and Sharon Grimes. read more

We were on a road trip from California to Texas and back in our new RV. A Thor Gemini with a Ford Chassis. Anyway with less than 7000 miles on the engine on the way home from over 3 weeks away, we broke down. What an ordeal to get it towed from the middle of nowhere to the closest Ford dealer who could work on it- the other options were two dealers in Tucson but they couldn't work on our engine. We arrived after closing but had called and spoke to Tj before they closed. From that first call on Wednesday to Friday when we got on the road again the entire staff - especially Tyson- work hard and efficiently to help us get home. This place deserves dealer of the year from corporate!! Tyson made sure we were taken care of from the moment we met him Thursday morning. As we waited we saw how this dealership is such a part of the community, the trust we saw people had in the service department was amazing! We don't see that anymore. Sit in their lobby for a few hours and you'll hear every one thanking Tyson over and over. He is such an amazing young man, we can't say how much he helped ease our stress. Thank you Horne Freedom for your excellent staff and services. The enterprise car rental on site was a pleasure to work with too! read more

Stay away! Absolutely the worst service department ever! Had my car towed there, engine needed replaced and have a full factory Ford warranty and they told me to take it to another shop! Refused to give a valid explanation other then stating they didn't think Ford would pay them. Told me to contact Ford which I did directly and they have been nothing but super nice and understanding and willing to work with me. Lazy Dealership. Will not fight for a customers rights, they make you do it! Tyson is completely useless. Been dealing with Ford for over 20 years and he by far is the most unprofessional I have ever seen. Just drive on by these guys! read more

*AVOID THIS PLACE* In good faith, I walked into this dealership with my son in efforts to order a new pick up truck. We had been planning on ordering a new truck for sometime and it was a big moment for us, seeing how much the cost was on one of these vehicles. This being our second time to visit the dealership, I wanted to make sure that this was the decision before going with another brand of truck. So, we sat with the salesman and ordered a King Ranch, 250, Diesel, 4X4, Glacier Grey and a few other options too. We were told that Ford would not be making 2025 models until March and they could only get 2024 models (NOT TRUE). I agreed to the 2024 model and the salesman quickly printed up a bunch of paperwork showing the total costs of the vehicle. I let the salesman know that I am a cash buyer. We proceeded with completing the ordering process. I was told that Ford always did a soft pull on your credit before ordering a vehicle (NOT TRUE) and he needed a signature. I clearly stated to the salesperson " You are not doing a hard pull on my credit to be able to order a truck? I am in the middle of refinancing my families ranch and that would be really bad for us" With assurance I was told absolutely not and this is only a standard procedure when ordering a vehicle. The sales person returned say we are good to go and required a thousand dollar deposit to start the process. I quickly went to the bank and picked up a cashiers check. Upon returning to the dealership I was told that I would receive emails directly from Ford to track the progress of our new truck. We left with some excitement, as someone that has been waiting a long time to be able to order such a truck. Well, I drove home to the ranch excited talking with my son, only to discover an email from my mortgage broker. He asked, if I had bought a new vehicle, as it had effected my credit and it would now be a higher interest rate. The management at the dealership ran my credit as a hard pull meaning I wanted to borrow money from them. I DID NOT WANT TO BORROW MONEY!!! I ONLY WANTED TO ORDER A TRUCK!!! I did inquire to what the process would be and at what interest rate? I didn't pay much attention knowing the truck wouldn't be here for another 2-3 months and then I'd decide if I would pay cash (as I usually do) or finance. I telephoned immediately asking why did you do a hard pull on my credit after LYING to my face. The salesman started to tell me a story about the guy who could afford a truck they ordered? HORNE FREEDOM FORD POLICY to profile you before ordering a truck because they think you can't afford it. WOW! Ever walk into a restaurant and they run your credit to order the lobster because they think you can't afford it? How humiliating and I actually want to buy something from them........ After being discriminated against and lied to only find out that they never ordered the truck and 2025 model were available. I would not spend a single cent in this dealership. I was totally profiled falsely. I have received my returned deposit. Not to mention all the time it will take to correct my credit report. WHAT A HORRIBLE EXPERIENCE!!!!! Who are these clowns? By there looks? I'd say, what a bunch of high school drop outs that look like drug addicts that only could get a job at a shady place like this Seeing that I still wanted the same truck and knowing I wanted a Ford. I direct took my hard earned dollar to Sanderson Ford. I was treated with respect and courtesy. It was a whole different experience! The sales staff was so knowledgable and the selection of trucks makes there shitty dealership look ridiculous .....Don't waste your time dealing with a bunch of clowns looking to make a fast buck off of your hard work!!! Life is to short to deal with these ripoff artists. Buying a truck is a big economic decision and to not have this be a positive rewarding experience has been a tragedy. It's a shame that Ford lets them sell there products. Signed, Hard Working Disabled American read more

If they get your email they will not stop sending you emails because they want to "hear back from you" I've unsubscribed from their emails and replied to them stating that I had a truck and I'm no longer looking to buy. It's been 8 months since I called asking about a truck. Don't give them any of your information... read more

Good service. Friendly people. Only complaint. Dont need to add air freshener to new car. New cars already smell good. The extra "freshener " added to the mats and carpet upon delivery to us was overwhelming and nauseating. Now have to spend time trying to get the added "freshener " smell out of new car. read more