*AVOID THIS PLACE*
In good faith, I walked into this dealership with my son in efforts to order a new pick up truck. We had been planning on ordering a new truck for sometime and it was a big moment for us, seeing how much the cost was on one of these vehicles. This being our second time to visit the dealership, I wanted to make sure that this was the decision before going with another brand of truck.
So, we sat with the salesman and ordered a King Ranch, 250, Diesel, 4X4, Glacier Grey and a few other options too. We were told that Ford would not be making 2025 models until March and they could only get 2024 models (NOT TRUE). I agreed to the 2024 model and the salesman quickly printed up a bunch of paperwork showing the total costs of the vehicle. I let the salesman know that I am a cash buyer. We proceeded with completing the ordering process. I was told that Ford always did a soft pull on your credit before ordering a vehicle (NOT TRUE) and he needed a signature. I clearly stated to the salesperson " You are not doing a hard pull on my credit to be able to order a truck? I am in the middle of refinancing my families ranch and that would be really bad for us" With assurance I was told absolutely not and this is only a standard procedure when ordering a vehicle. The sales person returned say we are good to go and required a thousand dollar deposit to start the process. I quickly went to the bank and picked up a cashiers check. Upon returning to the dealership I was told that I would receive emails directly from Ford to track the progress of our new truck. We left with some excitement, as someone that has been waiting a long time to be able to order such a truck.
Well, I drove home to the ranch excited talking with my son, only to discover an email from my mortgage broker. He asked, if I had bought a new vehicle, as it had effected my credit and it would now be a higher interest rate. The management at the dealership ran my credit as a hard pull meaning I wanted to borrow money from them. I DID NOT WANT TO BORROW MONEY!!! I ONLY WANTED TO ORDER A TRUCK!!! I did inquire to what the process would be and at what interest rate? I didn't pay much attention knowing the truck wouldn't be here for another 2-3 months and then I'd decide if I would pay cash (as I usually do) or finance. I telephoned immediately asking why did you do a hard pull on my credit after LYING to my face. The salesman started to tell me a story about the guy who could afford a truck they ordered? HORNE FREEDOM FORD POLICY to profile you before ordering a truck because they think you can't afford it. WOW! Ever walk into a restaurant and they run your credit to order the lobster because they think you can't afford it? How humiliating and I actually want to buy something from them........
After being discriminated against and lied to only find out that they never ordered the truck and 2025 model were available. I would not spend a single cent in this dealership. I was totally profiled falsely. I have received my returned deposit. Not to mention all the time it will take to correct my credit report. WHAT A HORRIBLE EXPERIENCE!!!!! Who are these clowns? By there looks? I'd say, what a bunch of high school drop outs that look like drug addicts that only could get a job at a shady place like this
Seeing that I still wanted the same truck and knowing I wanted a Ford. I direct took my hard earned dollar to Sanderson Ford. I was treated with respect and courtesy. It was a whole different experience! The sales staff was so knowledgable and the selection of trucks makes there shitty dealership look ridiculous .....Don't waste your time dealing with a bunch of clowns looking to make a fast buck off of your hard work!!! Life is to short to deal with these ripoff artists. Buying a truck is a big economic decision and to not have this be a positive rewarding experience has been a tragedy. It's a shame that Ford lets them sell there products.
Signed,
Hard Working Disabled American read more
