they respond to all my medical needs quickly and they send their nurses n e me to they show up to…read moremy home since I'm bed bound n can't walk the office experience was smooth

Super money hungry over here. They scheduled me as a telemedicine appt when I wanted to come in. I…read morerecommend just going to your local hospital not these irresponsible clinics where these people have no idea what's going on or how to manage patients. Someone else on yelp said his visit with the doctor felt transactional and I 100% agree. Please check the other 1 star reviews before going to this dogshit clinic

My 2nd visit and it was pleasant as the 1st. They make you feel cared. Kinda important at my age…read more Customer service will make or break a business. Doesn't matter what it is. Everyone here has a smile and they appear to be happy to help. Thanks! D

Excellent Dr , staff…read more And services Very gentle concerning & caring plus Everything were fine !

This man is thorough, thoughtful, kind and inteligent. When stumped with my sons symptoms he…read moreresearched an researched until he found us an answer. He has been seening my children for 25+ years and the only bad thing about Dr Koo is that he will retire someday!

Extremely unprofessional billing department. I keep receiving bills for a service that was already…read morefully paid when my child was born. I have called their office more than five different times and every single time they tell me the same thing: "Don't worry, the balance is cleared and you won't receive any more bills." Yet the bills keep coming. This shows a complete lack of organization and accountability. Patients should not have to repeatedly chase a medical office to fix their own billing mistakes. At this point it feels like harassment to keep sending bills that have already been paid. If the issue isn't resolved permanently, I will be forced to dispute the charges and report the billing practices to the appropriate authorities. I strongly recommend others double-check every bill they receive from this office.

Yep, so I caught my pinky in the door caring too much stuff in my hands and lost me a finger nail…read more it was only hanging on under the skin and my acrylic nail with it. Pretty painful stuff as it was heavy and completely lifted. This place took good care of me. I hated the numbing injections in my hands, but the alternative was ripping it out without numbness and I sure didn't want that. The nurse was very patient as I asked for a break as it was a lot. They did imaging and even called me later to inform me scans looked good so I could go home and rest. Wait time wasn't bad at all for an urgent care. About 20 min., and the staff was very kind. Thanks for removing my nail and taking care of me! Grateful for this team

Never coming to this place again. Front desk lady is super rude, long black hair, tall. Not once…read moremade eye contact and was just rudely responding to my questions. Walked into an empty urgent care and waited. About 20 minutes to get called to check in and turned me away.

Dr Vanessa Ho is a one Dr office and in the past 8 years she has been outstanding in her expertise,…read morecaring, and communication. Her office staff are organized, efficient, and caring. The portal is user friendly and she or her staff respond to within a few hours. She anticipates my needs before I ask and provides referrals, orders for tests, results of previous tests and a date for my next office visit before I leave. The other day I went to the office to pick up a firm and they had gone to lunch. I returned to my car and heard a tap on my window and the secretary had seen me and brought the form out to me. Who does that! The best in Riverside

Dr Ho and her staff are so good in every area, I don`t get the bad reviews. Three of us go to her…read moreand we all like her, she is a major relief to us. You are mad at them for going to lunch for two hours, who doesn`t? Sonia is as nice as can be to us every time. Dr Ho knows more about my ailments than any specialist I`ve seen and forms, scripts and emails are done before I even get home. Some of the pettiness is over the top, what is wrong with you?

Staff is friendly and knowledgeable here. I am loving the results for my underarms but some of the…read moreother areas are taking a bit longer to see results. Eryn is great and I'm always excited when she does my service as she does an amazing job every time.

Front desk was unprofessional and rude, won't be back, decided to go the Chino Hills facilityread more

Wonderful facility located inside Target. Staff is friendly and efficient. Highly recommend…read morescheduling an appointment as the appointments are readily available for same day or next day. Results are updated in the Kp.org app within a day.

This is wonderful alternative to seeing a provider for Kaiser Permanent. Getting an appoint at the…read moremain hospital can take weeks but I was able to score a same day appointment with a Nurse Practitioner at the Norco Target Clinic. They too can order test and get same day results. Facility was clean and the staff was super nice. Looking forward to my next visit.