This has nothing to do with Doctor Vora but EVERYTHING to do with the front desk receptionists who are absolutely terrible at this office: 9495153590.
I refuse to see this doctor because of the staff running the office!
My doctor wrote me a referral to see Dr. Vora to get two vaccines and when I called the office seemed to close early so I left a voicemail. The following morning I received a call, which I missed so I called back 10 minutes later.
"Doctors office" the receptionist said.
Me: " Hello, I missed your call, I'm a new patient for Dr. Vora, my name is Cody."
Receptionist: "we didn't call you"
Me: "well...someone did, I have a missed call, from this number and a voice mail just a few minutes ago."
*She cuts me off*
Receptionist: "we didn't call you, who are you trying to get ahold of?"
Me: "I'm a new patient for Dr. Vora, I need to get vaccines, I got a referral from Dr. Multani, my blood doctor"
Receptionist: "so you are trying to get ahold of Multani? This isn't his office"
*So I explained myself AGAIN. She was extremely rude, unprofessional and wasn't listening. I was quickly losing my patience.*
Me: "no, I have a referral my doctor sent over, this is Dr. Vora's office right? I need to make an appointment.
Receptionist: "well what insurance do you have?"
Me *gives detailed information*
Receptionist: "Dr. Vora won't even see you if you don't have an active infection for these vaccines..."
Me: "I was referred from my Hemotologist, a blood doctor, after getting some blood work done just a few weeks ago"
Receptionist: "well we don't have your blood work"
Me: "ok... so do I need to get blood work done again? Or can I just call my doctors office and get the blood work faxed over?"
Receptionist: "you can fax it"
*gets papers faxed over, calls an hour later, after their lunch break*
Receptionist: "Doctors office"
Me: "Hi, this is Cody, I wanted to make sure my papers were faxed over to your office?"
Receptionist: "oh you were talking to the other receptionist and she stepped away..."
Me: "ok..."
Receptionist: "I don't know if she got them, she can call you, if she gets them"
Me: "she doesn't have my number"
Receptionist: "whats your number?"
*I have been doing this back and fourth for 3 hours at this point, I call back an hour later, because I know the office closes early and I want to make my appointment as soon as possible, if possible*
Receptionist: "yea we got them, With your insurance we need you to get your referral sent over"
*now I'm pissed, and really practicing patience, they should have already received the referral and why didn't they mention that on my last phone call?*
Me: "that should have already been done, but I'll get that taken care of, again, and call back"
Receptionist: "or we can call you back, if the other receptionist gets them...I don't really know what she has, the other receptionist has been talking to you the most"
Me: "I'll call back later"
*gets referrals sent over, I literally heard the fax being delivered over the phone*
*Calls back 30 minutes later. No hello, no "doctors office just picked the phone up and talking in the background.
Me: "hello?... hello?"
*no response, I hang up and call back.*
Same thing, they answer the phone, No hello, no "doctors office" just picked the phone up and talking in the background. After saying hello for the fourth time they say "hello?"
Me: "hi, this is Cody, again. Checking to see if you got those referrals...
Receptionist: *she cuts me off* "who is this?"
Me: "Cody"
Receptionist: "I can't hear you"
Me: "Cody!"
Receptionist: "Still can't hear you..."
Me, shouting. CODY and spelling out my name...C O D Y
Receptionist: "oh, *sounds bothered I'm calling* no we didn't get those"
Me: "well I literally heard the other office faxing them over, are you sure? Did you check with the OTHER receptionist?
Receptionist: "yea"
Me: "I have been on the phone with you since 9:30 in the morning going back and fourth, it is now 1:30 and I have got NOTHING done with your office. I will call the other office back and then call back...
After experiencing such inconsiderate, incompetent, RUDE receptionists I've decided to go elsewhere. This is just a fraction of the back and fourth I dealt with. They weren't helpful in ANY way. They weren't nice, They seemed bothered instantly when I called them back in the morning, before they even knew who I was. I'm a flight attendant and I practice patient everyday but these fools lost you money and will lose you business if you don't retrain them. They frustrate you past the point of caring and I need these vaccines to live healthy but I'd rather WAIT and go somewhere else because of these clowns running the office. read more